No data for a week now, why?
I just came to Verizon a week ago. I got the Droid Razr for my wife and i had to order the Razr Maxx for me. Well i took some time to get my phone but once i did i had it one day and the next we had no data service. Both our phones have no data and sometimes 1x or 3g shows up but will disapper right after. I was told it was a service outage, well thats fine but a week later it is not fine. The thing that really gets me is that four of my co workers have Verizon and they have 3g. One has a Droid Bionac and the others have non smartphones. I get no answer from Verizon, i have called and went through the steps and then they say they will call back in four hours and get an update from me but they don't. I"m just getting very angry and i don't understand why i cant be told whats going on. I would also like to know why it seems the Razr's are the only ones with this problem. I need data for work and if this is what i have to put up with i might have to move on. I really would like to give verizon a chance but this is getting old. Is anyone else having these problems. Oh yeah i live in WV by the way.
Hello Heifitz
Having to wait a week for data coverage would be very upseting. Let's get this fixed as soon as possible.
Are you still experiencing the issue? What is your current zip code? Please remove the Sim card and reinsert. Is Wifi turned off? If not please turn Wifi off and retest. Please power the device on in safe mode and retest. This will rule out any application that could be interfering. Here's how to power on in safe mode:
Power Off the device
Power On the device
As soon as DROID Eye screen displays, press and Hold both Volume Up & Volume Down keys (Keep pressed until you reach Idle screen)
Then the main screen will display "Safe Mode"
Please let me know if this helps
Thank you
JoeL_VZW
Please follow us on twitter @vzwsupport
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