No Data Services on Tour 9630

I am a user of BB 9630 in India. I bought this phone from US and have been using this on a single network for over a year now.
Recently my service provider had an outage and I was not receiving any data after that. I can use voice and SMS on the phone but there is absotutely no data. I spoke to the support team that got me to do some manual steps and re-provisioning however it did not work. I tried registering the phone on the network and it did not work. I tried diagnostic tests and except for voice everything failed event PIN TO PIN failed. The services provider tried sending me service books which did not come to my device although it says its sent from the network.
Today I tried using my sim card in another phone and it worked absolutely fine. Also I used a sim card of another services provider on my phone and it worked fine however I simply am not able to use the services of my own provider except for voice and SMS
Have you heard of such issues in the past? Is there a way to fix this?

I have same problem, with 9630 Tour. I am trying to work with BB Indian Tech support since last 19 days with no good answer. I belive that Indian BB server is down or some technical problem that Indian team is not able to fix.

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Blackberry tour 9630: registration problem.. please help me :)

Hello goood day sir/maam. I am from the Philippines and I need your help.I dont know how to start this matter but ill try my best to give out all the problem details. I have a blackberry tour 9630 and its an openline phone from Verizon US, and my network carrier is talk n' text, during the first months of using it, it was good, i can open my email, do social networking and bbm.. My APN settings is http://m.smart.com.ph by the way. So here's the problem, last sept 12 2011, I inserted a different sim card coz i need to get some contact from my old sim card.. now when i inserted my Talk N' text sim card, i mean when i brought back my original sim card.. my bb messed up,, i cant have my bb registration, i cant use my email, and cant do bbm anymore.. I tried researching from different websites, tried calling the customer service support from my network carrier, did this and that, changed my APN settings from http://m.smart.com.ph to blackberry.net,,, and still nothing happened.. I really need your help guys and girls.. its been like 10 days already since my bb tour is useless. thank you so much.. who ever read this, please help me. your advice is badly needed

I don't recall a "download' screen in the Desktop Software.
It should allow you to INSTALL, if you have the operating system file itself already installed to your PC.
Do you?
Also, have you tried using the BlackBerry AppWorld to download BlackBerry Maps?
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Trying to use the Tour 9630 with Outlook 2003 Calendar, Memo/Notes & Tasks. Can't Config & Complete....

I would like to use my Outlook 2003 with my Blackberry Tour 9630 to use the Calendar, Memo & Task features instead of entering everything on the BB. I use my Outlook Express 6 for my email input and output. The Outlook 2003 is not connected to the internet for use but on my computer as a free standing application. Everytime I attempt to config the Desktop with Calendar, Memo & Tasks I get a "Option Values is unacceptable. Pls check options properties". I do pick MS Outlook as the application to connect but continuely get that message above when I am at the end of the config process at selecting NEXT. I would like to use Outlook 2003 if it is ok to use and connect. Or is there any other application that I can easily purchase for an easier connect and config too. Pls assist me. Ed

Hello BklynBoy273 and welcome to the BlackBerry Support Community Forums.
Have you entered any information into Outlook yet?
The BlackBerry communicates with the Outlook data folder, called a pst.
KB02362 may offer you some help trying to get the sync configured.
Let me know how you make out.
Thanks! And have a great day
-HMthePirate
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BB Tour 9630 battery keeps draining

Hi:
I'm having a problem with my Tour 9630 battery draining. When it first started was shortly after installing an animated theme, which I deleted later. That solved the draining problem for about 2 days and then the battery started draining again. I have deleted a number of apps that I thought might have been the culprits but the problem is still on going. The battery will drain even if I power off the phone. I took the phone and battery to the Verizon store where I purchased the Tour where they checked the phone and battery and said everything looked ok, they recommended doing a battery pull and see what happens. I pulled the battery and that stops the draining until I use the phone and then the draining starts again. As it is now at night I power off the phone and put it on the charger but it usually will drain when I have the phone holstered during the day. Does anybody have any ideas what might be happening and how I might fix this problem?
Thanks; Jon

Hello Jon,
In this particular case I would recommend performing a clean reload of the BlackBerry Smartphone software.
First step would be to create a back up of your BlackBerry. To do this please open BlackBerry Desktop Manager Software and connect your BlackBerry Smartphone. Then click on Back Up and Restore Icon and select Back up. Make sure to note the location of the back up as we will require to access it to restore data after the reload process is complete.
Once the BlackBerry Smartphone is backed up please follow the attached knowledge base article to reload the software on your BlackBerry Smartphone.
Link: http://www.blackberry.com/btsc/kb11320
Upon completing the reload of the software I would ask that you monitor the devices battery levels prior to doing a restore of the backed up data. If you synchronize the BlackBerry Smartphone you can resync to get your organizer data back on the device.
Thank you
-DrP
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Practical, experience-oriented recommended device (f/w? /) s/w version(s) for all PC-centric activities on the TELUS Mobility BB Tour 9630

Hey all ... I am wondering if I can pick people's brains and get good advice re: practical experience-oriented recommended device (f/w? /) s/w version(s) for all PC-centric activities on the TELUS Mobility BB Tour 9630, including the PC-resident s/w(pkgs) & USB / USB Serial drivers (on XP Pro SP3).
I will likely be wanting to upgrade various (f/w? /) s/w components after a 3 year hiatus on the BB front ... however, based on my own IT experience, newer / newest (f/w?) / s/w(pkgs) is (are) not always best for the end-user, and, can even be limiting in certain identifiable respects ... I'm speaking in general terms here ... so ... it may be that the latest BB s/w is the absolute best way to go for my PC O/S platform and Tour device ... I'm just throwing out there this notion of making an educated determination as to which upgrades to install and to what version level, in case the general suspicions I outlined above have any merit.
I don't have (or want) Data enabled on this 9630, so, getting screen captures or Copied text off it (like all the information in Options > About: "BlackBerry (R) 9630, smartphone (3G, CDMA), v5.0.0.419 (Platform 4.2.0.179), 3G Bands 1 ... " [and, or course, there's lots more info on that screen ... ]) have so far eluded me (any suggestions or help on that front would be greatly appreciated) ... perhaps most of the device-relevant version info required by forum members to help me make this determination also appears in my PC screenshots below.
Here's what I have left over on my PC from my dealings with my BB Storm 9530 from 3 years ago:
Thanks, FFF
Solved!
Go to Solution.

Hello! Thank you for those clarifications...they do help greatly to understand your request. Here's my opinions:
Frankenstien wrote:
More simply put ... should I upgrade my TELUS Tour 9630 software (currently at:  v5.0.0.419 [Platform 4.2.0.179] to the most currently available software, whatever version # / Platform # that may be?
Or, is there some advantage in upgrading only to a certain BlackBerry Operating System version level on this particular device?
For your 9630, you already are on the latest OS level that Telus released/supports. I do not know if other carriers have released anything more advanced, but you can read some very good discussion here:
http://supportforums.blackberry.com/t5/BlackBerry-Tour/Verizon-Tour-Users-Revert-to-old-OS-here/td-p...
Based on what I've seen, I'd surmise that there is nothing "newer" than what you have...at least not officially...but you can dig through the official download portal to validate that:
http://us.blackberry.com/support/apps-and-software/desktop-and-device-download-sites.html
Given that it's the carriers who hold responsibility for releasing BB OS packages to their customers, that portal is indeed sorted first by carrier...so you must first dig to discover which carriers support your 9630 and then compare the OS packages that each supporting carrier has released. Sadly, it is also the responsibility of the carriers to release change log information, but all too many of them are rather lax on that point. But, that thread I linked for you above has I believe some very good information that might help you in your quest. You also should seek out other threads here (and elsewhere) on similar topics.
Frankenstien wrote:
And, should I upgrade the BlackBerry USB Driver / USB Serial Driver / Device Manager / Desktop Manager software on my XP Pro SP 3 PC to the most recently available versions? (screenshots in 1st post show all the current version #'s ... this software was all installed circa mid-2009)
Or, is there some advantage in upgrading only to certain BlackBerry software version levels for each of the items referenced above ... in the case of this particular device?
The Desktop Software does not care about the specific device. Rather, it provides certain capabilities that you must choose from. For instance, if you need the ability to export from your BB to CSV/ASCII, then you need to stay behind in the version 6 range as that function was removed from version 7. Likewise, if you are intending to synchronize your BB with a desktop PIM (e.g., Outlook), you need to ensure that you are running a Desktop Software version that is compatible with your PIM:
KB12268Synchronization support for BlackBerry Desktop Software for Windows
If neither of those are important and/or compatibility is fine with the latest version, then it's usually wisest to stick with the latest version for bug fixes, feature enhancements, etc. That is not to say that folks don't have problems with the latest version...perusing the Desktop Software board on this site will bear that out quite quickly indeed! But, by and large, there should be no harm/no foul to using the latest Desktop Software version with your BB.
Further, it's always a good idea to also download and install to your PC the BB OS package that is actually running on your BB. Doing this somewhat customizes the Desktop Software so that it can best work with your specific BB environment. You cannot pick and choose what components within the Desktop Software you wish to upgrade (that "line item" mention you made)...rather, you install the entire package, and it contains within it whatever it has as "current" based on the overall version of the Desktop Software package.
Hope that helps! Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Tour 9630 says phone in use when trying to make a call.

We have 10 new BB Tour 9630. We have already returned one due to garbled voice. Another has developed a new condition that such that when trying to make a call it says "phone in use" when there is no call in progress. Only solution so far is to take battery out and reboot. It has happened 2 times in the past week. Taking the battery out and rebooting is not an acceptable solution. Anyone have any better ideas?
Thanks
Mike G

Other than exchanging it, I would suggest upgrading the OS to the latest released and see if that helps any.
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I have issues - BlackBerry DM for Mac and a Tour 9630

I have a Tour 9630 and I am trying to sync on a Mac running Leopard and using the BB DM software. When I start to sync the progress bar starts to move across and then just stops, it stays like that forever and either doesn't do anything or crashes. Any one else out there having these problems? I can't sync my calendar or anything! Please help! I don't want to go back to using Missing Sync. (I have a whole other set of issues getting Missing Sync to communicate with my BB after installing the new DM. I had to install the DM in order to fix my BB when it got stuck on 552 and 507 error messages).
Please help!

Hi,
I had the same problem with Pocket Mac. Now with BB Desktop Manager the first time it duplicated my contacts and those I couldn't delete on the Tour. First, check out the Tour and the Mac and find out where do you have the most updated list. That one is the one that you're going to sync to the other. If is on the Mac, wipeout the Tour, if is vice versa, clean the Address Book on the Mac and when you sync, overwrite the other one. Other option is to sync one thing at a time. First your contacts, then the calendar and so on. The calendar sync has worked for me since the first time. Keep the Tour sync with only ONE computer. Other thing is, backup the data on the Tour, BB Desktop M will help you do it. Use the version 1.0. You can find it here, because the 1.0.1 update is what you will find on the BB site. http://www.megaupload.com/?d=CGR9QN2S
Good Luck

BB Tour 9630 not tethering in Win8 CP; BB DM 7 Not installing on Win7SP1 x64

First the Win8 issue:
I can install and run Desktop Manager 7(DM7) in Win8 CP x64 just fine and dandy. The problem is that the phone refuses to connect to the internet via USB tether. In Device manager, under Modems, a Standard Modem entry is there and I check its settings (more on that later). I click on the Query Modem option, but I get repeated error messages about how the modem is unresponsive, etc. I have done everything except take a sledge hammer to my phone and system, but still nothing.
It gets better:
My wife's PC is Win7 Pro SP1 x64 and her phone (also a Tour 9630) and mine BOTH tether just fine and dandy, thank you (as a matter-of-fact, I am writing this while tethered). I have compared every single setting on her PC and mine and can verify that all settings are the same. Querying the modem yields expected results.
Stranger yet:
OK, so I figure maybe it just won't work in Win8 at the moment, I am dual-booting Win7/8 on my machine, and I know that, for whatever reason, tethering stopped working on my Win7 machine long ago. I figured that somehow the system got botched, so I decided to reinstall Win7 Pro x64 SP1 on my machine and then install DM7. The problem is that during the install process, the install manager says that the installation will be halted because the installation files could not be verified! WTF? I have downloaded the DM7 software twice and still nothing.
Now, the reason I am tethering in the first place is because AT&T decided to cut-off both phone AND DSL service when I ported my number to Ooma VoIP, and Comcast won't be out here until the 15th! In otherwords, we have ZERO broadband capability outside of tethering at the moment.
I tried using her phone on my PC but still saw the same results...failure.
In DM7, I setup the Mobile Internet options and choose Verizon Wireless as the carrier.
I also cannot setup a connection manually as it still fails (probably because the modem is not 'on'). Ironically, Device Manager states that the device is working properly and there are no conflicts that I can see!
PS: I read a post on here that talked about how to resolve the validation issue I am having, but I guess if one doesn't have internet access, it won't work (yeah I tried it and the certificate won't install/be verified).

FOUND THE SOLUTION:
http://tekblogs.com/tb/2007/08/18/vista-driver-problems-installing-a-usb-media-reader-a-solution/
My %SystemRoot%\INF folder was missing usbstor.inf. By going to a file repository in the "Windows\System32\DriverStore\FileRepository" and finding usbstor host folders, i was able to get a previously used .inf file to point Windows in the right direction.
This is most definitely a *Windows* issue. I had no troubles with upper and lower filters in the USB CLSID in the registry, so somehow the correct inf file was deleted and I was only able to find it in the repository.
Just a note: Roxio manager basically creates a virtual disk for its own internal use, using the RIM_USB.sys driver to communicate with the hardware. CreateFileMapping system calls are used to map this device for reading/writing. So Roxio can work without Windows explorer ever seeing it. Windows NEEDS the usbstor.inf to be able to install the correct USB drivers in order to access the volumes on the BB.
A moderator should sticky or tag this post, because this issue is very widespread and I only found the solution after 2 weeks of searching.

Will unlocked Canadian BBs enjoy full BB data services in Ireland?

Hello all,
At the advice of JSanders I have acquired unlock codes from BerryReview for my Telus BB devices. Without actually being overseas, however, it is impossible to test if the unlocked devices will serve as intended when in Ireland.
My reason for questioning JSander's informed advice is that I have read on other forums that voice services may be unlocked, but not data services. Alternate advice is that data services will not work in the new region if the 'service books' are not installed (whatever that means).
So, my question for the intelligentsia is - how can I ensure my unlocked Telus 9800 and 9630 will recieve full BB data services when new SIMS are installed in Ireland?
Thank you. D.
Solved!
Go to Solution.

One thing you'll quickly learn in these forums: If JSanders says it'll work, it'll work.
When you unlock a phone, you unlock its full potential, not just a couple of features. If the phone is compatible on the new carrier's network i.e. it was built to use that carrier's technology, then all you have to do is ensure that you have a proper data plan (BIS, or BlackBerry Internet Service). Once you have that in place with the new carrier, you're set.
As for the "service books", they are software that tells your phone how to operate, including how to handle the data that travels through it. BlackBerry phones operate differently than other smartphone brands and require special instructions known as Service Books. The service books are automatically downloaded to your phone once you've subscribed to BIS and have registered your phone on the network. This should happen as soon as you turn on your phone with the new SIM card in it while you're within the new carrier's network.
Cheers.
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Problem - Can't make phone calls with my new Tour 9630

I just bought a new phone - Tour 9630. Its a brand new phone on Sprint.
Now I am in India using this phone on Vodafone and all the services are on, I can send and receive emails, texts, go to websites and download stuff BUT I cant make any calls from that phone.
Everytime I try making a call, it just disconnects after 2 seconds as if it was not registering anything.
What I tried:
Change the mobile connection to GSM only and hard reset the phone - DID NOT WORK
I tried calling service provider who mentioned all my services are working fine
I tried changing the sim card on the new phone - DID NOT WORK
I used my Vodafone sim in another - Works fine but not on the new phone.
I called blackberry support at vodafone - they say I might have to update the OS, which does not sound as music to my ears because this a new phone.
I rebooted the phone million times - DID NOT WORK
I wiped the phone and reinstalled everything - DID NOT WORK
Checked and changed all the setting and tried making calls - DID NOT WORK
Anything you could do to please help me so that I can make phone calls will be highly appreciated.

My issue has been taken care of. It seems that Sprint has had an issue with the phone number prefix 238 in the 24151 zipcode. I ended up having to change my phone number and put my phone number under a new zipcode. It all works awesome again. Thanks.

UNlocked Blackberry tour 9630 with poor internet

i just bought an Verizon Unlocked bb tour 9630 off ebay and i activated it online for Verizon wireless but the internet is very poor and on the top right of the screen it says 1XEV shouldn't I have like 3G?
Also on the top of the screen in the banner it says insert SIM card.
What should to get better internet ? And do I need a SIM card?

naseebraipur wrote:
please provided unlock code PIN {REMOVED} MADE IN MAXICO
BLACK BERRY 9630
ETA 0090/2009/WRLD
naseebraipur, you need to purchase your unlock code. See my link below, the Guide to Unlocking.
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No Sounds/ringers or even vibrate - Tour 9630

I have a BB Tour 9630 and my carrier is US Cellular.
Wednesday I noticed that my phone wasn't ringing when someone called. I had purchased an app called HollerID Name Tones but hadn't been able to get it to work and finally gave up and removed the app (even rebooted the BB) in hopes this would restore the ringers/sounds but it did not.
I've even tryed restoring my BB to an earlier date (prior to even the install of the hollerID app) but it STILL isn't making any noice! I've even put the phone on vibrate in hopes it at least getting to do SOMETHING...but nope...it won't even vibrate!
Is there a way to restore back to the initial factory settings on BBs? If so, can someone tell me how please?
I don't recall dropping or damaging my BB and am about to go nuts trying to figure this out. I thought I'd post something on here before I take it to US Cellular and see what (if anything) they can do.
Thanks!

Hi,
I hope that you have the requsite settings under profiles< advance options?
Even tried battery pull?
If you have have taken a back up, then try wiping out the device:
Options< security Options< General settings< Menu< Wipe Handheld.
Then see the effect.
To Reset your BB to factory default setting follow this article:
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB18998
Regards,
Vikas

Do you have an app for my blackberry tour 9630 sprint phone?

Do you have an app for my blackberry tour 9630 sprint phone?

The only app currently available for Blackberry is the HP ePrint Service.
However the app is not intended for the consumer user,
It will allow you to print to public printers locations or for large contracted organizations. it will not allow you to print to a printer on your home networkl.
In order to print to your own printer, the only possibility currently provided by HP is by emailing to any printer which support ePrint.
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

8530 Curve vs Tour 9630

I have an 8530 and just inherited a Tour 9630. The Tour doesnt have wi-fi, but is that necessary? Which is a better phone?

Hello twilson73,
Each BlackBerry have their differences and if you want to know what each device has, you can do a comparison here.
As for Wi-Fi, it's not necessary but a nice feature. You can use a Wi-Fi network to browse the web, stream videos or in the case you don't have network coverage to still use data for email, BlackBerry Messenger etc.
-HMthePirate
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Photos from deactivated Tour 9630

I forgot to transfer pictures to my computer from my Tour 9630 before deactivating it. Now, my computer doesn't recognize the phone when I hook up the cable to my computer's USB port.
Is this normal, or should I still be able to transfer pictures?

Looking at the pc to your My Computer folder you should see the device media memory as a connected or removable drive.
If not then disconnect and on your BlackBerry go to Options > Memory and enable the choice for Mass storage on the media memory.
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No Data Services on Tour 9630

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