"no default mail client": windows 7, adobe reader 11, office 2013

Question

re: Error: "Either there is no default mail client or the current mail client cannot fulfill the messaging request.  Please run MS Outlook and set it as the default mail client etc."
Does anyone know how to permanently stop this error, when simply tring to launch a PDF to view it????
Windows 7, Office 2013, Acrobat Pro 11.0.3
A test was done to uninstall reader 11, and reinstall 9.5, which at least allowed the PDF to be viewed on one computer, but did not fix other apps needing to interoperate with PDF and email (i.e. attach and email).
Is this a windows 7 registry problem, or a DLL problem?
R.
Message was edited by: Randall_J

Answer 1

Hi Randal,
Firstly even though Outlook is set as default mail client you need to reapply the same from 'Start> Default Programs> Set Default Programs'
Now check if you still face the issue.
If Yes then you MUST add an email account in Reader to eliminate this message
In your Reader Preferences under Email Accounts, click Add Account>Other
In the Add Webmail Account window, input your email account details
Under Advanced Settings, configure your incoming and outgoing ports and security settings per your email account
Click OK, and then click Add. In the window, click the email account you just added and click "Make Default"
When it's set as the default mail account you'll see a check mark, and you WON'T see the error message anymore.
In case you still face issues please try the following registry change:
The registry edit is here for Office  2013 64 bit click to run installations that will enable Outlook 2013 to  be recognized by third party applications:
1. Create registry key:
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\15.0\Outlook
2. Create String value:
Bitness
3. Set the String value for Bitness to:
x64
Note: Please backup the registry before trying to modify it.
There's also a MS hotfix which you might want to run: "Either there is no default mail client or the current mail client cannot fulfill the messaging request" error message w…
Let me know if this helped.
Regards,
Rave