No Denim update Lumia 925

Hello,
At our workplace we introduced the Lumia 925 to be our new basic work phone.
I work at the servicedesk and handout all the lumia phone.
Some of our people have experienced Exchange mail problems (slow mail delivery) and freezing phones.
Now I have looked into the phone version.
For somereason the phones are still on the Cyan update. (see screenshot.)
But it seems to have the firmware version of a Denim software version.
I have alrdy contacted our Telecom Provider (Vodafone NL) and they are also looking into the issue.
It seems the phones are not branded, so it seems teh telecom provider can do anything with this issue.
Can anyone tell my why our lumia phones still show Cyan and not Demin.
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This is a known issue with the Extras+Info app which was resolved by a recent update. Check for updates for it from settings >applications > store > check for updates. Alternatively you can also use a free app like Lumia System Updater to do that.

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Denim update lumia 930

I have a lumia 930 ( mobile operator 000-ZA, RM-1045_1065 ) and its not even on the list on th official update availability page. will i get the denim update & if so, when?

BenedictD wrote:
Product Code: 059W1P1
That is nothing special or wrong. That is a normal country variant. You have to wait.
BenedictD wrote:
MS acquiring Nokia's D&S [removes] the go between
Microsoft Mobile has to create the firmware which is the go-between your phone and the OS. This is not going to change in future either. ‘Therefore’, some models lack behind others – Microsoft Mobile could fix this with more man power. Furthermore, Microsoft Mobile releases the firmware files in batches. ‘Therefore’, some variants lack behind others – because I am an end-user like you, and because I have not read a reason for this batching, I do not know how to solve that. Anyway, there is no need to bully your phone, it won’t get faster. Your phone notifies you automatically, when the update is available for your model, type, and variant (which is codified via the Product Code).

Issues with Denim update; Lumia 822

Good Day,
I have installed the newly available Denim update for my Lumia 822. But not without some glitches. If anyone can help me out, I'd sure appreciate it!
Problems (by #):
1. The pictures/photos tile no longer works. It just bounces back to that part of the screen. It says on it: "@C:\Programs\Photos\PhotoRes.dll,-2002." It shows on it the Sample Pictures on the SIM Card. The built in camera did the same thing until one of the restarts. It's not my SD card, which has my photos/images on it - the music app sees the music fine.
What else I think is related to this particular problem: Under Settings/Applications/photos+camera, I cannot get into photos+camera; I cannot get into Settings/Storage Sense; under Settings/Backup, I cannot go into auto upload for photos+videos.
What I've done:
* Took out the battery.
* Took out the SD Card, rebooted the phone without it, then put it back in again. When I turned on the phone, it did not come up with the usual question about where to change photos/videos, etc.
* Deleted all pics off the SD card.
* Put a couple of pics back on the SD card.
* Took a pic with camera to see if that would make the photos tile work. Nope. Not even the new pic from the camera helped.
* When into camera's settings and asked it to "find photos and videos." Nope.
Nothing has changed. It's not working. How can I get this to work?
2. My glance screen does show the weather even though I asked it to through Bing Weather app. This is something I thought Denim was supposed to offer.
3. The wallpaper for the tiles screen - I don't see that setting anywhere, but it looks like Denim is supposed to have it.
4. The following app files in the apps list (not on the main screen) show up as blank, gray squares: Alarms; Calculator; Games (shows up twice, one as a gray box, one as the xbox symbol); Settings; Wallet. What's with this? Which "Games" do I choose and do I delete one?
5. All the individual games are showing up in my apps list, and are all still listed under my Games app. Weird.
6. Xbox Music app has changed for the worse; I ended up downloading and using another music app instead.
7. Xbox Games used to show my Avatar be-bopping around the live tile; now it doesn't. So much for spending THAT money. I know, it was stupid, but fun.
Thank you!
Ritva
Solved!
Go to Solution.

Hi @avtir ,
Thanks for the feedback confirming the trouble is solved.
Temporarily disabling the real-time scanning in the antivirus software speeds up the download, both of the recovery tool itself and the firmware files, at least on my Windows-7 PC with MS Security Essentials. - The files are clean, the download just slows to a crawl if the real-time scan is enabled.
As the Original Poster you may unmark a post as the solution, and then mark another as the solution if you wish.
Hans

Messaging threads not updating - Lumia 925

I have an issue with my Lumia 925 and teh messages not updating. messages are coming un, flash up on thehome screen but when i go to messages i can see there is a new message but the thread doesnt update. This is the same for all users.
I have treid locating the backup so i can wipe and restore the phone but sky drive doesnt show it and i cant see a way to back up manually. i dont want to reset the phone without backing up first.
Has any one else seen this issue with messages not updating? please help....

check the time and date settings of the phone.
The backup feature in the settings does save your SMS to the cloud. There is no way to access the backup. You can restore the backup after you reset the phone.

TMobile Cyan Update Lumia 925

Does anyone know why TMoble hasn't yet received the Cyan update? All AT&T phones have been updated, but nothing for TMobile. I'm told TMobile sells more Windows phones than any other US carrier. Seems weird that TMobile customers should get the short end of the stick when updates from Nokia come around. I'd simply install the developer update, but I don't want to void my warranty and miss the rest of the firmware update.

The Cyan came with a lot of issues for some carriers phones and bad firmware problems. Just be patient until Microsoft get all the bugs out for your carrier.

Denim update and connection fail for microsoft web services

Denim update loaded recently to my Lumia 1020 but fail connection to Microsoft account and web services as well as to Nokia account. Fail code is 502;
Server Error 502 - Web server received an invalid response while acting as a gateway or proxy server.

It might have not propagated to all servers yet and there are some reports that possible those in the Preview for Developers Program are getting BSOD updating, The Denim update for my Lumia Icon killed the phone
Give it some time and see if the update gets to you or not.
Using the recovery tool will wipe your phone to factory defaults. If you are fine with losing all your data and restoring, sure go with that.http://www.windowscentral.com/denim-update-lumia-icon-software-recovery-tool

No Denim update for lumia 920/925

Hello I have lumia 900 and 925 but non of them recived Denim update.
There http://www.microsoft.com/en/mobile/support/software-update/wp8-software-update/availability-in-europ... said that update is avaable (contry Lithuania). Do anybody have same ishue?

Hello! Thanks for participating in the community, DRAGUN. You can try the tips listed on these links: Lumia 925 and Lumia 920. Let us know how you'll get on.

Lumia Denim update now rolling our for Lumia 925/L...

Hey guys,
Great news! Today we have started rolling out the first batches of Lumia Denim updates for Lumia 925 and Lumia 1020 in Europe. You can find the update instructions & follow the availability details from here: http://www.microsoft.com/en/mobile/support/software-update/wp8-software-update/-
Latest software release for Nokia Lumia 925 is Lumia Denim (3051.50009.1451.10xx/8.10.14226.359)
Cortana, the most personal digital assistant, is now available also in the UK and China. New features for Cortana include improved natural language, car kit integration for contacts using Bluetooth, snooze reminders, and calendar improvements. Cortana even does character impersonations upon request.
Organise and further personalise your start screen easily. Group apps into a folder on the start screen, rename the folder, and rearrange tiles inside the folder for greater personalisation.
Improved Glance screen with Bing Weather or Bing Health & Fitness data, in addition to time and date, notifications, and app data.
Updates to the Lumia Storyteller and Lumia Selfie apps. Available from Store.
Connect and browse even faster with improved download speeds on mobile websites.
Install phone updates more easily by scheduling them for a time that works best for you.
Additional improvements to stability, battery performance, push notifications, WiFi connectivity, consumer VPN support, Apps Corner, merging and forwarding text messages, custom snooze times in the Alarms app, Store Live Tile (available in the US only), and more.
Latest software release for Nokia Lumia 1020 is Lumia Denim (3051.50009.1451.1xxx/8.10.14226.359)
Cortana, the most personal digital assistant, is now available also in the UK and China. New features for Cortana include improved natural language, car kit integration for contacts using Bluetooth, snooze reminders, and calendar improvements. Cortana even does character impersonations upon request.
Organise and further personalise your start screen easily. Group apps into a folder on the start screen, rename the folder, and rearrange tiles inside the folder for greater personalisation.
Improved Glance screen with Bing Weather or Bing Health & Fitness data, in addition to time and date, notifications, and app data.
Updates to the Lumia Storyteller and Lumia Selfie apps. Available from Store.
Connect and browse even faster with improved download speeds on mobile websites.
Install phone updates more easily by scheduling them for a time that works best for you.
Additional improvements to stability, battery performance, push notifications, WiFi connectivity, consumer VPN support, Apps Corner, merging and forwarding text messages, custom snooze times in the Alarms app, Store Live Tile (available in the US only), and more.
http://www.microsoft.com/en/mobile/nokia-x-updates/
http://www.microsoft.com/en/mobile/nokia-x2-update/
http://www.microsoft.com/en/mobile/asha-software-update/
http://www.microsoft.com/en/mobile/support/software-update/wp8-software-update/
http://www.developer.nokia.com/Community/Wiki/Nokia_firmware_change_logs
https://twitter.com/LumiaSWUpdates

Lumia Denim performacnce is not good as Cyan. I have lumia 925 and it is heating more after upgrade.
What OS giant??
I reset the phone but still it is worst.
It heats like a hell.
Lumia is like wired phone. very poor battery performance.
So many Apps are not able to start.
I was happy with Cyan. Denim is not so great as expected.
93tid wrote:
davidotato wrote:
Updated my 1020, but there isn't a fix for capacitive buttons light turning off when "Settings>Display>Brightness with battery saver" is on.
Do you know something about a fix for that issue???
I believe that is the way it is supposed to behave with battery saver On, so nothing to fix.

Full of features: Lumia Denim Update

Hey,
Lumia Denim update has started rolling out to selected devices and markets, and will continue to rollout in several waves. A wider rollout of Lumia Denim to all Lumia devices running Windows Phone 8.1, is expected to begin in early January, following partner testing and approvals.
Note: In anticipation of the Lumia Denim Update, make sure you have Lumia Cyan installed. More details on that, here.
You can find the latest availability details & update instructions from this page: http://www.microsoft.com/en/mobile/support/software-update/wp8-software-update
Exact content of the update depends on the device model - you can find the details for your device from your local Microsoft.com support pages. The pages for each country/device will be updated as the rollout proceeds.
Below you can find a summary of the key features included in the Denim update (source: http://lumiaconversations.microsoft.com/2014/09/04/lumia-denim-update):
Windows Phone 8.1 Update 1:
Cortana – The most personal digital assistant on the market will now be available in the UK and China as a Beta. India, Canada and Australia will have access to Cortana as a public Alpha. For US residents, Cortana now includes an improved natural language, car kit integration via Bluetooth for contacts, snooze reminders and calendar improvements.
Live folders – If you prefer to keep your apps or games organised, you can now put them into folders. Simply press, hold and drag an app over another to create a new folder on the Start screen. Each folder can be renamed by tapping on the text field above the open folder.
Apps Corner – Create a customised Start screen, where only specific apps or games are accessible. This could be particularly useful in the workplace if you’re issuing Windows Phones to employees.
SMS merge and forwarding – Select individual text messages to either delete them out of a messaging thread, or to copy and past them into a new message in order to forward them.
Snooze Times – It’s now possible to customise the snooze time within the Alarm app.
Consumer VPN – Maintain privacy and security when using data while connected to public Wi-Fi hotspots or even with your home Wi-Fi.
Mobile Web Site improvements in IE – Connect and browse even faster with improved downloading speeds on mobile websites.
Store Live Tile (US only) – The Store Live Tile displays featured apps and games that are the most popular in the Store, or most relevant for you.
Unique Lumia experiences:
The Lumia Denim Update provides features that are exclusive to Lumia. We always strive to bring new features to everyone, but some of which are hardware dependent and are only announced for the Lumia 930, Lumia Icon, Lumia 1520 and Lumia 830, such as the Lumia Camera.
Lumia Camera – Replacing Nokia Camera, Lumia Camera is faster and more intuitive than before to make the best camera experience, even better.
Speed – Pocket to capture speeds are superfast, and it only takes milliseconds going from shot to shot.
Moment Capture – A long press of the camera button starts 4K-quality* video recording at 24 FPS. With each frame at 8.3 megapixels, you can save individual frames as high quality still images.
Rich Capture – Auto HDR and Dynamic Flash are now welcomed into the already-impressive feature set. Shoot first and adjust the camera settings later for that perfect photo.
Improved image processing algorithms – Updated to give you clearer photos, even in lowlight.
“Hey Cortana” Voice Activation** – Gone are the days of pressing the microphone button to wake-up Cortana. Simply say “Hey Cortana” while the phone is idle and Cortana will activate. This is possible thanks to the SensorCore technology.
Glance Screen – Compatible Lumia devices can now show more at a glance with Bing Weather, or Bing Health & Fitness data, in addition to time and date, notifications and application data.
*Due to hardware differences, Lumia 830 shoots Moment Capture in Full HD, not 4K, and with reduced 2-megapixel per frame quality.
** Available on the Lumia 930, Lumia Icon, and Lumia 1520.
See also:
http://lumiaconversations.microsoft.com/2014/12/18/lumia-denim-takes-imaging-whole-new-level/
http://lumiaconversations.microsoft.com/2015/01/15/lumia-denim-update-coming-way/
http://www.microsoft.com/en/mobile/nokia-x-updates/
http://www.microsoft.com/en/mobile/nokia-x2-update/
http://www.microsoft.com/en/mobile/asha-software-update/
http://www.microsoft.com/en/mobile/support/software-update/wp8-software-update/
http://www.developer.nokia.com/Community/Wiki/Nokia_firmware_change_logs
https://twitter.com/LumiaSWUpdates

hpholm:
"Lumia Helps+Tips" is usually the more relevant one, containing product specific support articles as well. "Helps+Tips" on the other hand is a general app for all Windows Phone devices, containing only platform level support materials.
Did you manually download the "Helps+Tips" app from the Store or did it appear to your phone along with the Denim update?
http://www.microsoft.com/en/mobile/nokia-x-updates/
http://www.microsoft.com/en/mobile/nokia-x2-update/
http://www.microsoft.com/en/mobile/asha-software-update/
http://www.microsoft.com/en/mobile/support/software-update/wp8-software-update/
http://www.developer.nokia.com/Community/Wiki/Nokia_firmware_change_logs
https://twitter.com/LumiaSWUpdates

Nokia Lumia 925 with Black update - When low light...

The ambient light sensor doesn't seem to be correctly used in low light conditions.
In low light, with the phone "locked", just push the middle unlock button. The screen show the usual unlock screen, but at high brightness, for what seems to be a variable time (every time I do this), but not longer than 100-200 ms. Then the ambient light sensor starts to work, and reduces the display brightness.
This has only started since the black update. My Lumia 925 was working fine before, and now this display brightness problem has started. It only happens in low light conditions. If there is enough light (eg. daylight), the screen doesn't start with max brightness to begin with.
It doesn't matter if I'm using "glance" either. With this feature turned on or off, in low light conditions, this problem is the same.
I am now not using glance (I wasn't really using it before the update anyway), and I've set my screen brightness to a set value as a workaround.
OS version 8.0.10517.150
Frimware: 3051.40000.1345.1001
Hardware: 0.5.6.1
Radio: 3.2.04047.1
SOC: 8960
Solved!
Go to Solution.

So I've played with my phone more ... and I don't think there is a big problem. If I move to a room that is darker, and wait a few seconds, the phone unlock screen isn't bright when I hit the unlock button. It seems the phone now needs longer time to get used to the light conditions it is in.
Maybe the Lumia was always like this, or maybe the ambient light sensor has a slower response time now, and isn't polled as often for its reading, like it was before. More likely is that as I have been playing with the glance screen, I've been locking and unlocking quickly, while walking around. The phone hasn't had enough time to update the ambient light settings.
Interestingly, with the glance set to interval, I can still wake up the interval screen when placing my hands on the screen. I had left my phone for sometime on its own, then I lifted it up. Either my fingers or the movement triggered the glance screen to turn on. Or its has a timer as such, and just happened to turn on at this point in time ! Who knows (well I'll search for more info about the new glance settings now).
So it looks like there is no problem. Either its always been like this, and I'm testing the ambient sensor polling to the limits by pressing the unlock button often. Or the polling rate has been reduced (maybe to help increase battery life).

Nokia Lumia 822 Lumia Denim Update from Verizon

Hello All,
I have enrolled in Developer Preview on Nokia Lumia 822. My WPhone got windows 8.10.14219.341
The firmware version is 3051.40000.1352.0042 and it shows Lumia Black in the extras + info.
When I got the Verizon update, i tried to update several times.
It successfully downloads and prepares to install.
When it reboots and try to install the patch, it finishes quickly.
I get the message:
It's probably a temporary problem. To Try again, go to settings > Phone Update 0x80188308.
What should I do to get Lumia Denim update on my phone? Reset the phone ?
Please advise.
TechGuru72

Hi TechGuru72,
Welcome to the Microsoft Mobile Community.
Your phone is not running in commercial software because of the Windows Phone Developer Preview Program. Note that it is only intended for developers. In this case, we recommend that you use the Lumia Software Recovery Tool to return it back to the normal commercial software. Check this: http://www.microsoft.com/en-ph/mobile/support/faq/?action=singleTopic&topic=FA142987.
To get the Lumia Denim update, see this: http://www.microsoft.com/en-us/mobile/support/product/lumia822/softwareupdate/. For more information regarding your phone's update availability, click on this link: http://www.microsoft.com/en/mobile/support/software-update/wp8-software-update/availability-in-north....

Lumia Denim Update 1020

Greetings, I have an nokia lumia 1020 produced in HK and I live in Romania. The denim update is released in HK and in Ro too, but my phone doesn't found any update, help me if you can.
Regards Vlad
Solved!
Go to Solution.

No sir, I unistalled that app after microsoft started to release wp 10 preview for dev because 1020 it's not on the list for preview at this moment.

Lumia 925 - GPS inaccurate after WP8.1 update

I have been using my Lumia 925 to track my jogs for half a year (using Sportstracker and Endomondo apps). Also, I use a separate sports clock with GPS. My phone and the sports clock have been givin really similar results. Couple of weeks back I updated my phone with WP8.1. After the update, my Lumia 925 has started giving me much longer distances (about 500 metres difference on a 10 km run) on my jogs compared to the sports clock. When looking into the tracked routes of the runs on the map, it can be clearly seen that the route is not as accurate as they used to be.
Did the WP8.1 update do some changes to the GPS finctionality, and how this issue could be solved?

interesting. not sure if any behaviour has changed with the WP8.1 update, but have u checked you are up to date with the latest firmware version and also the latest Nokia system app updates from the Store?also try performing a soft reset, and see if anyone else has reported this bug to SportsTracker or Endomondo.

Lumia 925 rebooted after cyan update (everything i...

Hi all,
I installed Cyan update less than a week ago (Finland). Everything worked fine, but today my Lumia 925 started to install by itself software updates after which it erased ALL information (pictures, personal software. addressbook etc) from the phone! I also received an SMS from Microsoft congratulating me for buying a Lumia! All the software that is left is the "original" as if I just had purchased the phone.
I logged into my Microsoft account but no information was recovered. I guess this has to do with cyan update.
Can you help me please?!

You should not need to use the software reinstallation tool in this case, simply perform a reset of the phone from Settings, provided the backup option was switched on before the update you will have a backup linked to your Microsoft account, and your contacts at least are automatically sunced with that anyway. Automatic back-ups are normally switched on by defalut.
When the phone starts after the reset, there is an option during the boot-up process that asks if you wish to reinstall an earlier backup. Again, as long as you had all options selected, the resotration would inlude all items from the last back-up.
With regard to the update happening automatically, the phone can (if the setting is switched on) download updates automatically but it is not installed automatically, you would have received a notification on the screen and you would have pressed to install, perhaps this happened at a time when you were preoccupied and you pressed without checking what the notification referred to.
The welcome message is an automated part of the initial boot-up process, even after resets and updates.
If this or any post answers your question, please remember to help others by pressing the 'Accept as solution' button.

Will Lumia 1020 ever going to get Denim update, is...

I was googling about Lumia Denim update rolling out in india for 520 and 525 handsets. this update has some cool features, however, every other device is getting this update (now or in future) but lumia 1020 is not showing up?
is there a possiblity for getting Denim update for 1020? i think it has a similar chipset and processor (dual core not a quad) that of 520 and 525. then why ?
someone please let me know, if they received this update, or any workarounds to get that?
thanks.
Solved!
Go to Solution.

Hi schennag86,
Welcome to the Microsoft Mobile Community.
We ask you to be patient as the Lumia Denim Update for this phone model will be released soon. We do not have the exact information yet; however, you may always check the availability of this update by going to this link: http://www.microsoft.com/en/mobile/support/software-update/wp8-software-update/wp8-availability-in-a....

No Denim update Lumia 925

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