No Dial Tone

On 12/14/11 lost landline phone dail tone. Verizon sign in building lobby stated there was service/power outage and they would fix it. Called several days later and was told it would be fixed on 01/08/12. Called on Jan 8th when it was'nt and was told it was already fixed on12/28/11. I explained to customer service rep that I didn't and still don't have a dail tone and prior to 12/14/11 I did'nt have any phone problems. Spoke to customer service more than a dozen times about this but they still want to charge me for a repair problem that Verizon caused. That isn't right.
So disgusted

soDisgusted & alsodisgusted,
I have sent PM's to both of you to get some additional information.
Thanks,
adam.

Similar Messages

I have a wireless home phone connect device. Can call out on it when dial tone present, but most times cannot receive calls since purchase. Anyone else having a problem with their home connect device?

Have had Wireless Home Phone connect device refreshed and updated three times since I purchased it in September 2014. Last tech I worked with on it initialized an NRB to check the network. I checked the location of the tower, which is less than one mile up the hill with clear line of site. The device always has two antennas on it. The device is great when it does work, but most of the time it rings three times and then jumps to an automated message saying the person I am calling is not available. I've actually gone up there several times to try an fix the device, but always end up calling a Verizon tech who has me unplug it, pull the battery, and they do some network stuff and then we turn it back on and it works. After the last time on 10/02/14, I called it and got the message. I drove up there, 100 miles one way, and called it while standing in the room. Got the same message. I picked up the phone, heard a dial tone and dialed my phone and it range through. I hung that phone connected to the device and call it using my cell phone. It rang through. I went home and tried to call it the next day. Again it did not ring through and I got the message after three rings. I call another phone at the facility and had them call me on my mom's phone and it is fixed it again. The fix last for a day or two and then it's broken again, like it is today. If it's a network problem then it must be fairly close to the area because no matter what we do it fails again. So much for the 99.98% reliable. This thing is a piece of junk!
I purchased this device and put it on my plan so that my mother who we placed in a home at 96 years old would have a phone connection that she could use and wouldn't flip her out. My family and her family has not been able to faithfully connect with her at this critical time in her life. I am giving Verizon 10 more days to figure this out and then I am going to ask for a total refund not to mention how much time and travel I have put into this piece of junk. Either the home connect transceiver is broken or the network is broken. Why should I pay close to $70 for a service that has not worked more than several days out of 35 days? Also I have spent close to three hours on the phone with decent technical people, but it's my time. I should send Verizon a bill for every time I have gone up there to fix this device as well.
What perplexes me is that a regular cell phone would have sufficed, but because Verizon has to have a data connection that is not available on a regular phone and it was going to cost me $30/month, I decided to go with the home connect. Seemed like a nice solution for an older person who would have a hard time using a cell phone and keeping it charged. Plus after all the fees for getting it connected, it only cost $20/month. That would be a pretty good thing, IF IT WORKED....... The other thing that irks me is, why do I have to pay for a data connection when the cell phone Verizon originally provided can't even access the network. What ever happened to adding a phone line for $10 bucks\ month? All I wanted was a simple phone. She would not be able to use anything more complex and all she needs is a phone line period.
I have no problem paying for something that works and does what it should, but this is ridiculousness. The MTF on this device is somewhere around 1 to 2 days. Out of 365 days that's about a 96.5% failure rate....... Want my advice? Get ride of this device. It sucks and it's bad marketing.

jsavage9621,
It pains me to hear about your experience with the Home Phone Connect. This device usually works seamlessly and is a great alternative to a landline phone. It sounds like we've done our fair share of work on your account here. I'm going to go ahead and send you a Private Message so that we can access your account and review any open tickets for you. I look forward to speaking with you.
TrevorC_VZW
Follow us on Twitter @VZWSupport

New Broadband - No Dial tone - Line Test shows no ...

Hi,
I was wondering if anyone can help me before i start pulling my hair out!....
I have recently attempted to set up my new broadband and phone.
My activation date was 4 days ago and ever since ive been on the phone to customer service trying to work out what the problem is.
Summary of problem:
my phone line has no dial tone at all. On my day of activation, the manager from the office below my flat came to tell me his phone lines had been cut off. After this, he tried to set his line back up and i recieved an email to tell me someone was requesting to take over my line. So i phoned BT and they cancelled off this request and assured me they had set up the line to the right address and not the offices below me. I was told it was an internet problem and that i should wait to midnight until my activation is complete (although i had already recied two emails to tell me this was complete).
I waited a further 48 hours until today - Phoned up, explained the problem again went through line tests/broadband tests and was told that everything was fine, it should be working. It must be a connection problem between my router and device. Ive tried several devicces (laptop, phone, ipday, tv etc) and none of which work. They connect to the router but say the router is not connected to internet.
My router has solid orange light with flashing red "b".
I dont know what to do next?
Help please!!
Thanks,
Arlene

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they may not be on duty for a long time, and your message will not be tracked properly.
For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
They will respond either by phone or e-mail within 5-6 working days.
Please use the tracked e-mail, to reply, not via the forum. Thanks
This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Loss of phone line, no dial tone but broadband sti...

I have looged a fault with bt for this issue VOL012-*********, but no engineer turned up yesterday to look at it. I have tested 2 different phones in the master test socket and still have the same problem, no dial tone but broadband is working ok. How do BT get away with treating its customers like this?

@Scardy, this is exactly what happened to our phone line last September! The phone line was just mush, there was no dial tone, but we were able (just) to send email and look at certain web pages, but it was painfully slow. I tried everything, like you, no improvement. I got in touch with BT, they said there was a fault on the line, I said 'it's been fine for years why now?' BT sent an OR engineer, he turned up on time, it was a very enlightening time for me to be sure! He showed me the 'drop cable' that the phone signal came into our property on - 50 years old! Rubber outer, two strands of copper cable with cardboard insulation between them! I also found a big cut in the cable on the wall of our place, for the life of me that looked like vandalism. He arranged for a new armoured cable to be put in across our front lawn, and hey presto, all was well! With the confidence I had in that, we've got Infinity now, a new master socket and there's no going back. I hope this helps & it all gets sorted out out quickly for you.

No dial tone for the second time now

Hi guys,
Back in late November 2013 I discovered that the phone was not working correctly that being no dial tone and a faint outside crackling noise coming through, I couldn't call out or receive calls however when I called my phone the line rang fine but it was not coming through the headset, My broadband was still working perfectly fine so I instantly thought it was the headset and ordered a new one only to discover that it in fact wasn’t the problem at all. I began to call BT to report the fault and was directed straight to an Indian call centre the guy when through normal line testing faults only to come back with no faults found I told him that on my mobile my house is ringing but none of my headsets old or new was physically ringing we then went on to do the master test socket test and again same problem. After that he arranged an engineer to come out to have a look and was told the usual ''you may be charged if you have caused the fault'' blah blah now into December and I finally get an engineer out to have a look the engineer when on to say that whoever initially installed the face plate put a faulty one and that was the problem but if that was the case how had I been able to use my house phone perfectly fine prior to this problem? I asked the engineer if I would be charged for this call out and his said NO as it was not my fault, all things fixed and working.
My January bill came and what do I see £179 bill I look at the bill to see I’ve been charged for the engineer callout, furious I call BT in which this time I’m directed to English speaking people at last. I explain all of the above to the operator and go on to tell them I was told there would be no charge so they check the engineer report and then they tell me the engineer reported that the faceplate was damaged, I’m then question by the operator and asked how I had damaged the faceplate I told him what the engineer told me and that my master socket is up high on my window seal out of reach of my son so there was no way he damaged it, they told me they would look into for me and get in contact within 5 days. 5 days pass and I get the call saying sorry for mistake your money will be back in your account in 3 days well that’s great news.
Now I’m having the very same problem with my phone line no dial tone slight crackling sound but this time when I ring from my mobile may house phone rings fine but when I answer it up it continues to ring even though I’ve pressed the accept button I also cannot decline the call from the headset it really frustrating, I’ve tried to get though to BT but the queue times are just ridiculous even tried the call back feature and yet 3 hours later still nothing I’m not going to pay for a service I’m not receiving and I’m most definitely not going to pay engineer charges only to be refunded 10 days later a complete waste of time. I need my phone line fixed please can someone help me out here and give me some advice.
Many Thanks
Mike

jdybnsn wrote:
I have the exact same problem (also my second time in 4 months). Very frustrating as this is our business phone and it is frustrating knowing people are calling us but we can't pick up the calls ! More frustrating that its almost 2 days and no sign of an engineer !
You need to raise this on the Business Forum, this one is for residential customers.
You can click the white star next to this message if you think it was helpful.

Satellite L20: Modem doesn't get dial tone

Hi,
My L20 notebook doesn't get a dial tone whem I'm trying to dial up. On antoher pc the connection works well, so I'm sure that the line has a dial tone and that the other computer is 'listening'.
I also tried to uncheck the 'wait before dial tone' option, tried to remove it from the Device manager, but after this all the modem still doesn't work. The current driver that is installed is version 7.20.00.00, because I can't install the latest version (7.25.00.00) (setup doesn't finish well, no specific error is given).
Does anybody knows what to do??

Open the system control panel and choose the Phone and modem options.
There check the Modems tab. The modem should be placed in the list.
If not, so you need to install the modem driver.
Check the Modem function by pressing the "Query Modem" button.
If the Modem Information window contain a list of AT commands (including ATI2, ATI3, ATI4 etc.), then the modem is correctly installed. The ATI5 command ends in with the number for the selected Regional settings (for example Germany = 06).
To change the Regional Setting please use the Toshiba Internal Modem Region Select Utility.

LACK OF SERVICE FROM VERIZON IN SUPPORT OF MY NO DIAL TONE ON MY LAND PHONE

CUSTOMER SERVICE AND ONLINE SERVICE HAS BEEN AWFUL IN TRYING TO CORRECT MY "NO DIAL TONE" PROBLEM.
CUSTOMER SERVICE KEEPS DISCONNECTING MY CALLS AND ONLINE VERIZON SEEMS TO BE ONLY CONCERNED WITH FIOS. I'VE TRIED ALL THE TROUBLESHOOTING AT HOME AS VERIZON RECOMMENDS. HOW DO I GET A REPAIR MAN TO MY HOUSE?

Hi veryirritated,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

No Broadband, No Dial Tone!??

My broadband went down on Friday. I rang the number that comes up on the browser, BT has done tests on the line and there is no dial tone either so I'm without phone as well! Their estimated date for fixing this is 23:59 on Wednesday!!
Does anyone know what the problem is?? It seems all the other houses around my area are fine? Living in a student house, the seven of us are in constant need of the web for our studies so this is very annoying.
Our contract with Bt started at the end of September and this is the second problem we've had. It took over a month for our speeds to be increased so that they were in the acceptable range given on the BT speed test. Before this the broadband was basically unusable.
Getting really fed up with the service (or lack of). And hope that i can be compensated for this!!
If anyone could shed some light on what the problem is at the moment that would at least give house mate and I some peace of mind. Seems very unfair that we should have to pay full price for line rental and broadband when it looks like we wont be getting either of those services for 6 days!

If there's no dial tone then there is probably a cable fault of some kind . . . not uncommon when the weather is bad and large quantities of corrosive salt are in use on roads and pavements. The dissolved salt will find its way into any weakness in cabling and can cause the sort of problem you have.
Its normal for BT to give credit for times when there is no connection. Make a note of the exact dates and times when there was no service and then contact BT for a credit on your bill.

Dial-up and newly acquired AEBS ~ can't detect modem connection / dial tone

I've read the threads but have yet to find an applicable solution...
Just received the new AExtremeBS, connected and set up as prompted...
Not able to get online with my iBook G4 as the modem / dial tone cannot be detected.
Obviously, since I'm posting this dilemma, the dial tone exists and everything is fine as long as I remain wired (defeating the purpose of the AEBS).
Simple answer?
Also, when this is resolved, plan to connect wireless printer...
Suggestions?
iBook G4 (1.4 GHz / 1.5 GB) Mac OS X (10.4.7) iMac (9.2); Performa 631CD (Ancient 7.5); MacPlus (Primordial Ooze OS)

I've read the threads but have yet to find an
applicable solution...
Just received the new AExtremeBS, connected and set
up as prompted...
Not able to get online with my iBook G4 as the modem
/ dial tone cannot be detected.
Obviously, since I'm posting this dilemma, the dial
tone exists and everything is fine as long as I
remain wired (defeating the purpose of the AEBS).
Simple answer?
Also, when this is resolved, plan to connect wireless
printer...
Suggestions?
* Figured it out myself...needed to use the AirPort Set Up Assistant AND the AirPort Admin Utility AND reconfigure modem settings PLUS reset the Base Station, ALL REPEATEDLY...but now can get online AND print wirelessly (using the Brother MFC-640 CW).

VG224 Ports - No Dial Tone

Every now and then a customer has a vg224 that the ports will just quit working. No dialtone. The workaround has been to reconfigure a new port and move the device but they will fail again eventually. Whomever set this vg224 up is using a combination og MGCP ports as well as SCCP ports. It seems the MGCP ports are the problem. But, I am running many vg224 with MGCP at many locations with no problems like this. Any suggestions? Thanks in advance.

When I run into that issue on a VG224 I put these commands with the port that has no dial tone and it corrects the issue. It is like if the VG224 does not hang up that port when the call is finished.
voice-port 2/0
no supervisory disconnect lcfo
disconnect-ack
no battery-reversal
Let me know if that helped.

Faxing - Modem Does Not Detect Dial Tone

Hello Everyone,
I suddenly have a need to send and receive a Fax. I have a phone line plugged into the modem port on my G4 and on trying to send a text fax, not much happens. Error message to the effect that the modem is not detecting a dial tone. Same cable that works fine on the phone itself.
Can someone either help with an answer or direct me to a page with more detailed instructions than the "Help" file is providing?
John

I have the same problem. I thought I would begin to use my several years old Powerbook to send a simple fax. As it is I have to use my old G3 to fax. Even with Faxstf pro on I still can't get it to work. Fax STF says that the modem is only set to receive and I just cannot change it in the settings. I've trashed the preferences and the program. I am at a loss after having spent a day trying to figure this out. I am on a dedicated phone line that works just fine. I would really like to just simply fax from my powerbook G4. The modem is as follows:
Modem Model: LastDash
Interface Type: USB
Modulation: V.92
SKU Name: UCJ
Hardware Version: 4.0
Firmware Version: APPLE VERSION 2.6.6
Driver: InternalUSBModem.kext (v2.6.6)
Country: B5 (United States, Latin America)

My iphone won't ring for me to answer or when I send a call, no dial tone.

when I get phone call, I miss it because it doesn't ring and also when I make a call, there is no dial tone.

Try a reset. Hold the sleep/wake and home buttons together until you see the Apple logo and then release. After the phone starts back up, see if it will work. Also, I have never witnessed a cell phone give you a dial tone. You dial a number, then press send for the call to go through.

Is there a way to set up a dial tone or a way for someone who is hard of hearing to have the phone set up to make a noise when I hold it up to my ear?

Is there a way to set up an dial tone or set the phone up to make a noise when I hold it up to my ear when i use it

I'm also not sure what you want to accomplish by this. Until you hit the "call" button, the phone is not 'off hook' like a traditional landline would be. There is no such thing as a dial tone on any cell phone. The dial tone was simply a carrier signal from the central office that prepared that end to listen for the pulses (later tones) generated when you dialed.

Fax won't get a dial-tone

Printing to the fax used to work fine. I have sent many faxes. I'm not sure if 10.5.6 broke it or what but the fax won't even get a dial tone now. I have tried two different phone cables and the phone line works, I have a splitter on it and I can hear the dial tone when using the handset. I just downloaded the PageSender Fax software and it doesn't get a dial tone either. I have deleted and re-added the fax in the Printer & Fax system preferences but that didn't help.
I tried setting the preference for not waiting for a dial tone but that doesn't work either.
Are there known problems with the fax modem on 10.5.6?
Any ideas?
Thanks,
David.

Good suggestion, but they look correct.
Vendor: Apple
Model: Apple Modem (v.92)
Enable error correction and compression in hardware: checked
Dial Mode: Wait for dial tone before dialing
Dialing: Tone
Sound: On
The System Profiler Modem Information:
Modem Model: Jump
Interface Type: I2S
Modulation: V.92
Hardware Version: 1.0
Driver: MotorolaSM56K.kext (v1.3.9)

Canon PIXMA MX850 fax and FiOS - "No Dial Tone"

I have a new multi-function printer and FiOS Internet, Phone and TV. My old analog phones work just fine and get a dial tone through all the phone jacks, but the fax doesn't recognize the dial tone. I've read about micro-filter and splitting devices for DSL connections; will they help with my problem?
Hope someone has advice!
Thanks!

On your vioce phones, do you get a dial tone the exact second you pick up the phone, or is there a delay, like a incoming voicemail msg that needs to be listened to? I'm willing to bet that your phone system tells you you have unheard voicemail messages by adding a delay before voicemail, and that will affect your fax machine. Clear your voicemail and try again.

Fax/no dial tone

Hi
I have been trying to send a fax for the first time on my G4.
I have followed the help that is available on the Mac website and have even called technical support who didn't do very much except e-mail me some information available on the suport website!
I am connected to the internet (broadband) via a usb modem which only reads digital signals, and the connection is running through ethernet adaptor in my network settings.
I have a broadband filter supplying the modem at the phone socket which also has a separate branch for my phone line.
I got a regular phone cable (one end fits into the phone socket and has smaller fitting on the other end) and I first tried sending a fax via the phone branch on my filter and the internal modem slot on my Mac and after the system tried to send the fax, it told me that there was no dial tone.
Next, i checked that the phone cable worked (which it did) and tried to go direct between the internal modem slot and the phone socket with the same result as before. I only have one phone socket and no answer machine so I dont think anything is interrupting the analouge signal.
Has this happen to anybody else? Can anyone help me?
It would really help me ouy as I dont really know what else I can do and technical support hasn't really helped!
Thanks
Imac g4 flat panel Mac OS X (10.4.4)

From Free Dialup.net.UK...
http://www.free-dialup.net/free-dialup-uk-articles/dial-up-modems.html
"Q: Why my modem is not getting Dial Tone?
6. Many voicemail systems use a "stutter" dial tone or beeping when you pick up the phone to indicate that you have voicemail waiting. These unexpected sounds can make the modem think there is no dial tone.
7. In extreme case, your modem may not be designed for the phone system in the country in which you are trying to use it."
Acoustic couplers should work when all else has failed...
http://www.roadnews.com/html/Articles/a31.htm
You can also run into problems with dial tones overseas. Your computer may not recognize the dial tone of the country you are in as a "dial tone." Depending on the modem software you are using, you might need to put a check in the Ignore Dialtone checkbox in your modem software setup window.
What about digital telephone systems?
Modems communicate using analog or sound signals while many new telephone systems use digital signal processing. Digital systems are unable to process analog signals, making it impossible for modems to communicate.
Seems that there very well might be some diff in the Modems between Switzerland and UK...
Swiss#1 adapter...
http://www.walkabouttravelgear.com/22swi1.htm
Swiss#2 adapter...
http://www.walkabouttravelgear.com/22swi2.htm
UK Adapter...
http://www.walkabouttravelgear.com/22uk.htm

No Dial Tone

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