No documents will open

We had an issue yesterday whereby no word or excel files would open. They would attempt to open but kind of freeze with a message saying Dowloading
http://xxxx filename. W eventully resolved the issue by restarting the server, after that all word and excel documents would open.
Researching the problem (while 300 users were phoning in complaining!) there was an article that someone resolved the issue by changing the authentication of the site collection in Central Admin.
Just wondering if anyone has come across this and have found out why this happens?
dfrancis

Hi dfrancis,
To find out the the root cause of the issue, I'd recommend you reproduce the issue and check your ULS log for detail error message, or you could provide more information about this issue for troubleshooting.
If the issue could not be reproduced, then you should locate related error message by timestamp in ULS log.
Regards,
Rebecca Tu
TechNet Community Support

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Since you have Pages '09 documents it is safe to assume that you own Pages '09. If you bought it from the App Store you should be able to download it again to your new machine. If you have the install disks, you can install it on the new machine and the find the updater for it.
Or you can go to the Apple Store (make an appointment) and get them to install iWork '09 on your machine. They will do this for free if you can provide any proof that you owned it on your older machine. They may do it for free anyway.
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To resize the drive do the following:
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www.doc.investintech.com/Check for Microsoft updates, the docs could be old, and need a converter:
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What version of OSX, you say OSX 10.6.8, is that correct?
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A bit of a confusion on my part;
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Credit for this solution to ASC member Kreklo.

Pages 5 document will no longer open in pages 5

I upgraded to Mavericks a few days ago and afterwards, I had both Pages '09 and Pages 5 in my dock, instead of one of them being in the applications folder. They are both still in my dock. I have looked briefly at Pages 5 and determined that, at this time, I prefer Pages '09. All of my documents were created in Pages '09 and now they will no longer open in Pages '09. (Some will, and I don't know what the difference is between the ones that will and the ones that won't) When I try to open one, it either opens, no problem, or I get the message "The required index.xml file is missing." This message is in a rectangle with an icon representative of Pages '09 (the inkwell). Since it has this icon, I'm assuming that I was trying to open it in the Pages '09 version, which is what I intended o do. Since this didn't work, I tried to right click and "Open with Pages.app (4.0.5)" and got the same message. I was a little afraid to try to open it in Pages 5, since I've heard rumors that this could ruin the document. I would like to be able to use either of the apps but, since I apparently can't do that, I gathered my courage and opened a document in Pages 5. Everything seemed to be okay, so I opened a couple more. One of them, I even was able to edit with no problem. But when I tried to open it again hours later, I got an error message saying ". . . can't be opened because it is from an "unidentified developer". What's going on here? The only people involved in this document are Apple and me. What "unidentified developer" are they talking about? And why was it fine, then a few hours later it was not accessible? If I'm forced to use only Pages 5, I guess I can live with that, but it seems as though I will have to live in constant fear that, at any time, my document will not open. I've read about a lot of other people who are having problems, too, but not this particular one. I'm at a loss and, like everybody else, I have important documents that I need access to. I'm using an iMac and 10.9.4. What to do?? I need my stuff!

1. You have allowed Apple to auto-upgrade your Mac
Turn off auto-update here:
Menu > Apple > System Preferences > App Store
2. The Icons on your dock are Aliases not real apps
They point to where the apps really are which is:
For Pages 5.2.2 in your Applications folder
For Pages '09 in your Applications/iWork folder
3. You are alternately opening documents randomly with either version of Pages
Both Pages have the same file extension .pages and there is no certainty as to which version opens them when you double click on a file.
right click on the file and choose which version you want to open it
4. Pages '09 can not open Pages 5 files
Pages 5 can not open Pages '08 files, and will convert and change Pages '09 and Word files.
It will also auto save opened files into its own format.
You can export these back to Pages '09 if you need to:
Menu > File > Export > Pages '09
5. Yes Pages 5.2.2 is a marked downgrade
Pages 5.2.2 has a few improvements but has had over 110 features removed and is buggy.
Sooner or later you will not be able to open a file or have it damaged in some way and it has a complex obscure file format largely incompatible with everything else, so you will not be able to rescue the contents of your file. If Pages or some third party server/eMail don't trash your file, eventually Apple will do it for you as it did when it released Pages 5 last September. I recommend using Pages '09 for the time being whilst you look for viable alternatives, some are here already and some are on the way.
For further information about what has happened:
http://www.freeforum101.com/iworktipsntrick/viewforum.php?f=22&sid=0882463378700 abf43a0f2433506bbbc&mforum=iworktipsntrick
Peter

I upgraded my 3rd generation ipad to ios 6.0.1 and now am experiencing various issues. Neither Pages or Numbers will open. I just see a gray screen that says Pages or Numbers at the top and all of my documents are gone.

I upgraded my "new ipad" (the 3rd generation I think) to ios 6.0.1 and now am experiencing various issues.
1- Neither Pages or Numbers will open. I just see a gray screen that says Pages or Numbers at the top and all of my documents are gone. The icon that allows me to create a new document also does not appear. I went to icloud.com to see whether my documents still existed, which brings me to the 2nd problem.
2- It appears that all of my Pages documents are still on icloud, but all of my Numbers documents are gone. There were only about 10, but I access 2 of them nearly every day, so this is a big issue for me.
I went into Settings and all of the icloud information is correct and it "Documents & Data" is on. When I look at the storage, I see the Pages documents but not the Numbers ones. The next thing I did was turn my ipad off and back on, but this didn't fix anything. Since my Pages documents are still on icloud, I then tried to delete the Pages app from the ipad so that I could reinstall it, which resulted in the 3rd problem.
3- I cannot delete any apps. I can get all of the icons to shake and the small x IS available, but everything freezes when I click it. I can't do anything at that point except reset the ipad or wait until it eventually restarts itself. I've tried this with Pages as well as multiple other apps, all with the same result. I've also tried downloading a new app (which worked fine) and then deleting that one, but I got the same result.
3a- A small related issue to this that I am far less concerned about is that when the ipad restarts itself, it comes back on and the screen is really dark and I can barely make out what appears on the screen. If I enter my password right away, it stays that way until I go into Settings - Brightness & Wallpaper and touch the brightness setting (although I'm not actually changing the setting because it already shows that the brightness is turned up a little over halfway). If I don't enter my password right away and let it go completely dark, then click the home button, the brightness is fine.
So now I'm stuck. My guess is that I will need to restore it, but wanted to check before I take that step. Unfortunately, my laptop is on its deathbed so I haven't been synching my ipad to it and I fear my Numbers documents are gone forever. I'd like to try everything I can to fix these issues before doing the restore in hopes that I can get the Numbers documents back.
Any suggestions for any or all of these problems?

Purplehiddledog wrote:
I do backup with iCloud. I can't wait until the new iMac is available so that I can once again have my files in more than 1 location without needing to rely solely on the cloud.
I also rely on iTunes and my MacBook and Time Machine as well as backing up to iCloud. I know many users know have gone totally PC free, but I chose to use iCloud merely as my third backup.
I assume that the restore would result in my ability to open Pages and Numbers and fix the problem with deleting apps, but this would also mean that if my Numbers documents still exist solely within the app and are just not on iCloud for some reason that they would be gone forever. Is that right?
In a word, yes. In a little more detail.... When you restore from an iCloud backup, you must erase the device and start all over again. There is no other way to access the backup in iCloud without erasing the device. Consequently, you are starting all over again. Therefore, it would also be my assumption that Pages and Numbers will work again and that the deleting apps issues would be fixed as well.
If the documents are not in the backup, and you do not have a backup elsewhere, the documents could be gone forever.

The way SharePoint open office documents will differ if the user try to open them from the document library directly, or if users try to open the document from the search result page.

I have a document library where I have uploaded an excel sheet to it. Now If I click on the excel sheet directly from the document library page , I will get the following error ““The webpage cannot be displayed””. While if I do a search and I open the excel
sheet from the search result page , it will open the excel sheet using the excel services inside the browser !!.
So can anyone advice on this ?
Also if I have a PowerPoint document , and I try to open it from the document library I will get the following error “The webpage cannot be displayed” , and the URL will be prefix with the following “ms-powerpoint:ofv|u|”. while if i do a search and i open
the PowerPoint from the search result page i will be prompted to either open or save the document ? So why SharePoint is reacting totally different when trying to open document library items from the document library Or from the search result page?

Hi,
The behavior in the document library could be probably because of the Documents handling setting. Please try setting it to default behavior (Open in browser) as i hear from you that the default behavior is to open from browser.
Thanks, Suneetha
Currently I have set the following;-
1. On the library advance setting :- I define “Open in the client application”
2. On the web application setting:- I define stricked for Browser File Handling
And I have noted if I delete the browser cache and I access the document , then I will be prompted with the download dialog. but if I re-click on the same document I will be redirected to the
The webpage cannot be displayed
And the ms-powerpoint:ofv|u| will be added to the beginning of the URL. So could this be a caching problem ?

Some files in "DOCUMENTS" icon in dock won't open. Get msg saying You need a newer version of Pages to open this document." Have Pages 4.1 installed. Same files will open ok from Finder, Pages App. Recently sync'd with ipad2 (Pages) after iOS5 installed.

Some files in "DOCUMENTS" icon in dock won't open. Get msg saying "You need a newer version of Pages to open this document." Already have Pages 4.1 installed. Same files will open ok from Finder/Pages App./selected file. Prob not noted until recently after sync'd with ipad2 (Pages) when I installed iOS5. Anyone-- please?!

You have 2 versions of Pages on your Mac.
Pages 5.2 is in your Applications folder.
Pages '09/'08 is in your Applications/iWork folder.
You are alternately opening the wrong versions.
Pages '09/'08 can not open Pages 5 files and you will get the warning that you need a newer version.
Pages 5.2 can open Pages '09 files but may damage/alter them. It can not open Pages '08 files at all.
Older versions of Pages 5 can not open files from later versions of Pages 5.
Once opened and saved in Pages 5 the Pages '09 files can not be opened in Pages '09.
Anything that is saved to iCloud and opened in a newer version of Pages is also converted to Pages 5 files.
All Pages files no matter what version and incompatibility have the same extension .pages.
Pages 5 files are now only compatible with themselves on a very restricted set of hardware, software and Operating Systems and will not transfer correctly on any other server software than iCloud.
Apple has removed almost 100 features from Pages 5 and added many bugs:
http://www.freeforum101.com/iworktipsntrick/viewforum.php?f=22&sid=3527487677f0c 6fa05b6297cd00f8eb9&mforum=iworktipsntrick
Rate/review Pages 5.2 in the App Store.
Peter

No documents will open

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