No Download after phone purchase??

Purchased upgrade to Lightroom 5 over the phone after online purchase checkout page kept insisting I was purchasing Lightroom 4. Was told I would receive email with licensed download. No email after 2 days wait. Also, in my account on the 'My Orders' page, Lightroom 5 shows up, but it will not download. Below it says that my order is still being processed and may take up to 24hrs. It has been 48, and the rep on the phone seemed surprised that I haven't received a file via email yet. She said I could go into my Adobe account and download from there, but this is not working.

P.G. downes do you have a serial number available under your account or is that information missing as well? If you are facing difficulties with your order then please contact our support team directly at Contact Customer Care.

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Multiple app downloads after VPP Purchase

Hi,
I'm wondering if anyone else has seen this.
I'm running iTunes 10.6.1 and Configurator 1.0.1. I just purchased 32 copies of an app for one of our school iPad carts. The last time I did this I made the purchase, ran iTunes, input the first app code, and downloaded the app.
Now when I input the code for a new app, it begins to download 32 copies of the the last app I bought, which was iMovie. I can cancel all of the downloads, but when I go in to add a another new app, it then starts to download 64 apps: 32 copies of iMovie and 32 copies of the app I just installed.
Has anyone seen this before? Is there anywhere I can report an iTunes bug like this?
Thanks

OK.. thanks for replying. I eventually just let it "download" all of the apps and it finally let me update iMovie. After checking the mobile apps folder it only shows one copy of each app. Hopefully it doesn't come back up it takes awhile to download 110 copies of iMovie.

Why didn't it start to download after I purchased it?

I just bought an episode of south park 5 minutes ago, and the site took the money from my account, but the download never took place. The episode is still sitting in my cart. I dont have enough to buy the episode again. What is wrong, What do I do, And Why cant I find a tech support option on the Itunes site?
Message was edited by: mjbdcm
Message was edited by: mjbdcm

If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copy of the track and try redownloading a fresh one. See the following document for instructions:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Otherwise, I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not playing properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.

CANT DOWNLOAD AFTER EFFECTS ON ANOTHER COMPUTER (already purchased the app)

please help me
i bought 1 single app (after effects) paid prepaid for one year.
install it on my iMac , but now i wanna install it also on my new macbook pro
but when i log in to CC and trying to download after effects it give me TRIAL mode!!
for some reason i never received a serial number or any code to activate my purchase ( i don't understand why)
i bought this full and paid in full...
this is cause me lots of major problems....
im also trying to get respond through the phone / chat ( NONE OF THESE METHODS ARE WORKING)
THIS is a frustrating situation for me right now as i need to use AE immediately.
please let me know whats the solution for this
as i need to get it ASAP.
thanks
shay

Make sure you are installing the Creative Cloud and not the standalone version.
From what you describe you do not appear to be in dire need of resolving this immediately to get work done, though it is certainly your right to pursue getting it resolved as fast as possible. If you have the trial version installed you can use that - it is fully functional. Also, if you have it installed on another machine you can use it on there as well.
For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Creative Cloud support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )

Is there any way to download all previously purchased audiobooks and tv shows after a complete dataloss

Is there any way to download all previously purchased audiobooks and tv shows after a complete dataloss, my ipod is not updated and I have lost everything?
Thanks
Rus

Chris, I certainly don't mind additional questions and postings.
I believe there are many issues with Apple Loops and Logic that need to be resolved and people need to be aware of that. Unfortunately, in opposite to the old "german" version of Logic , there's no lifetime tech support, you can't even call and ask the question after 60 days , which isn't right for a professional software of this level, especially considering the fact that many things still remain vague in Logic even for developers and tech support people!( believe me, I've called and asked!)
Issues like that need to be resolved over the phone with the company, period!
One thing I also learned over the years as a Mac OSX user, if something doesn't work, don't mess with it. Delete your drive and re-install everything. This is very frustrating , I know, but unfortunately this is the only way to deal with OSX issues, if you got a problem with your system, don't try to fix it. It's never gonna be the same again. I know , it's off the topic a little bit, but if your content is missing from the system files, before installing your new Logic, back up your important files, wipe up your drive and clean install Mac OSX , run updates and then install the Logic. Most likely , everything will be in it's place, at least 90% or more. I gave up trying to make two system in my house to be compatible 100% , but it's OK if they're 90% or more identical. I spent enormous amount of time trying to find out what's missing and where, I visited most of the forums and there's no clean answer.
Message was edited by: Moderator

I purchased a new computer and transferred itunes, but can't get the podcasts I downloaded after the transfer to sync to my nano

I purchased a new computer and transferred itunes to it but now can't get podcasts downloaded after the transfer to sync with device.

So you have these podcasts downloaded and stored in your iTunes library is that correct? However, they will not sync with the device? Are these video or audio podcasts?
How is your Nano currently configured to sync podcasts? You can check this by viewing the iPod's Podcasts configuration tab in iTunes. To view this tab, plug your iPod in and select it from under the Devices section in the left hand pane of iTunes to bring yourself to the Summary tab that now shows to the right. Look for the Podcasts tab along the top and select it. Here you can configure how and what Podcasts are synced.
If you do happen to make any changes from under this tab, be sure to hit the Apply button to sync the updated changes to the Nano.
B-rock

HT1391 A friend lost her iphone 4S, but she didnt download find phone, which she thought find phone was already in iphone 4S, during purchased. Now I can't help her to track iPhone & nobody Apple store in Msia, was able to help us.

Dear Apple Customer Support,
Last year A friend purchase a iPhone 4S - 32GB White.
When she purchase iPhone 4S, didnt realised she need to download Find Phone, has she thought it was already in iPhone 4S, system. I approved lots Apple Store in Malaysia, non could help me and all said the same, if you don't download Find Phone, there's no way you can trace it back. No doubt what they all had said is not wrong....but my heart said, am sure there's always a way to track or trace it back even without the Find Phone Apps. Knowing myself don't have such powerful system to find the phone back. Every Poison there's Anti-Dos for it. I know you have the power and system to track & trace the phone back by Apple. If Apple can build such powerful smart phone am sure there's always a way for you there to trace or track it. I had seem movies which even show but not many able to see the hidden message in movie or etc. All my wish was to least Delete or JAM the system by using the serial number or code which you produce in every iPhone 4S or etc. Least the person who took it, would not able to used it at all even if they wannt jail break it or does anything to iPhone 4S. Least they could do is either throw it away or return to Apple Store in individual country. I know what am asking might be impossible to asked, but its the impossible which its not impossible.
1st: Why build a system which so smart with all serial no and codes, but the "Find Phone" its not one of the Apps for iPhone?
2nd: Why must customer need to download "Find Phone" Apps and the rest of the Apple Apps in inside the Phone...? Doesn't make sense....
3rd: In any movie, you watched they will break the phone or throw it away and so they are not able to trace the person but the phone still can be trace or track...unless the person break the chips or put into Fire to destroy it completely, then YES, i believe it can't be trace or track.
Please kindly in your power to help or advice or bring this up to Apple Team Mind before all perfection to make iPhone....Metta
Sincerely,
GQ

Nobody from Apple reads these forum, this is a user to user forum.
Send your feedback to Apple here http://www.apple.com/feedback/

I have an iphone4 and that I have had for four years and they are saying that I am not eligible for an upgrade until the end of July 2015. That is four years and 3 months after I purchased this phone. "Customer service" said I had an upgrade at the end of

I have an iphone4 and that I have had for four years and they are saying that I am not eligible for an upgrade until the end of July 2015. That is four years and 3 months after I purchased this phone. "Customer service" said I had an upgrade at the end of July 2013, which I did not. She said that in the system my husband took an upgrade July 29th 2013. He didn't even have a Verizon phone, he had a work phone with T-mobile. I have asked what device he supposedly upgraded to since no phones have been activated and we all still have our same phones and numbers. Remember at the time, said husband had a work phone with T-mobile. I still have the very same phone as do all of the rest of my family members. No one has upgraded. I spoke with "customer service" for more than a half an hour today, Char promised me that her supervisor (Emily) would call me back by 7:30 tonight to clear up this problem. Well guess what? No call back so where should I go from here? Any advice or help would be greatly appreciated. Thank you for your help.

someone swapped upgrades. Phone could have been sold For quick cash.

HT201272 I would like to download previous itune purchases on my I-Phone 4. Everytime I plug my phone into the computer it says apple mobile device not started. How do I fix this?

I want to download my previous purchases from my computer to my IPhone 4. Everytime I plug my phone into my computer it says Apple mobile devices service is not started. How do I fix this?

Hello EFierro79,
I find it easiest to download my purchases directly to my iPhone. You don't even need to connect your iPhone to iTunes. As long as you are signed in with the same Apple ID you used to purchase the items, you will not be charged.
You can find the steps to do this under the section titled "Apps, Books, Music, Movies, or TV shows on iOS" in the following article:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/ht2519
Additionally, you can follow the steps in the article below to resolve the error "This [device] cannot be used because the Apple Mobile Device Service is not started."
How to restart the Apple Mobile Device Service (AMDS) on Windows
http://support.apple.com/kb/ts1567
Thank you for using Apple Support Communities.
Best,
Sheila M.

I tried watching project x after i purchased and downloaded it on itunes but when i tried to watch it says itunes has stopped working and yes i have tried to reinstall itunes and quicktime player but that does nothing can someone help?

I tried watching The Movie Project X After i purchased it and downloaded it o itunes but when i tried to watch it,it says itunes has stopped working. Yes i have tried reinstalling itunes and Quick Time Player but that does not help.

Let's try the following user tip with that one:
iTunes for Windows 10.7.0.21: "iTunes has stopped working" error messages when playing videos, video podcasts, movies and TV shows

Can I download a movie again after I purchased it?

Hey guys Thanks in advance!
I know I can "re download" apps after I purchased them for free. But will it let me "Re download" a movie I already purchased without having to pay for it again?
If there is a way please let me know... and YES I have everything backed up now so please just answer my question instead of what I should have done! its to late for that kind of advise... Just help me and other people with the same question I have please. Thanks!
Message was edited by: www.roxythebulldog.com

You get one and only one download of movies/tv shows.
Sorry.

The wrong name of the message sender appears. The phone also does not notify the receiver. This started after we purchased in iPad and attempted sending that phone an iMessage.

When sending messages to one of our iPhones, the wrong name of the sender appears. The phone also does not notify the receiver. This started after we purchased in iPad and attempted sending that phone an iMessage.

Hi buddy, I figured out what is wrong with that. I had the very same issue, while sending an sms via iMessage on Mountain Lion. I called the Apple guy at the Apple care support but without any luck.
At the end--at least in my case, but it could also be yours--I think I have understood what was going on. This happens when you have your Apple ID registered on more than one device. In my case, we have two iPhones--one for me and one for my wife--but with the same App Store account. So, when I sent an sms via iMessage for the Mac, the receiver was shown my wife's iPhone number.
I hope I have been clear enough, you know, explaining this in a foreing language is always painful...
Ciao,
Antonio
P.S.: this could be true for similar issues (iMessage wrong sender) that I've read in the Mountain Lion, iPad and iPod forums.

Why can't i download full versions of programs after i purchased them?

why can't i download full versions of programs after i purchased them?

Downloadable installation files available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Lightroom: 5.7.1| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5.5, 5 | 1
Contribute: CS5 | CS4, CS3 | 3,2
FrameMaker: 12, 11, 10, 9, 8, 7.2
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

HT201272 I try to download music I purchased and it won't download. It comes up and says "download error. Tap to retry." Every time I retry it does the same thing. Why is my phone doing this??

I try to download music I purchased and it won't download. It comes up and says "download error. Tap to retry." Every time I retry it does the same thing. Why is my phone doing this??

Welcome to the Apple Community.
Try deleting the problematic tune (electing to remove original file if/when prompted) and then re-downloading the file from the iTunes store.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option at the bottom of the screen of the iTunes app on your iOS device.
If the problem re-occurs, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer.

I can not download creative cloud after I purchased

How can I download creative cloud after I purchased? i am not given the option in 'manage my account"

Hi M Goode,
Please refer to the help document below to download and install the Adobe creative Cloud:
Creative Cloud Help | Download, install, update, or uninstall apps
Regards,
Sheena

No Download after phone purchase??

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