No DVR recordings on secondary box

I've had X1 for about a month. The secondary box does not see any recordings from the primary DVR. I'm basically having the exact same issue as this post: http://forums.xfinity.com/t5/X1/Can-t-watch-X1-DVR-recordings-on-secondary-box/td-p/2372817 I unplugged and plugged everything back in...My Moca Network Status is Enabled. Link status is noLink. Mesh transmission rate is all zeros. I dont think the techs ever tested it when they were here. I know they left 2 old amplifiers on the lines which I googling tells me can cause Moca issues. Tried removing them, but no difference. Any thoughts or do I need a tech?

The fist line blue amp is in an attic, and after disconnecting and lugging everything up there I found out my USB to ethernet cable is busted...I'll have to re-engage on that issue on Monday. All I have are Macbook Airs and a Mac Pro with a 30 inch screen that I don't want to carry up a ladder. Bottom line is that everything is functioning and I don't want to perseverate on power level numbers if usability is not affected... However, while searching for another ethernet adapter to try and get the levels you asked for I did find another amp as shown in the pic. When this amp is hooked up downrange in place of the white one, I get the levels in the pic. But again, moca is down. It's quite frustrating that both amps are knocking out moca. Could it possibly be due to the AC adapter suppling the amps? I then put this commscope amp in first, and put the blue one in second and it still blocks moca. I don't get it!!

Similar Messages

How to get more control over DVR recordings

Looking for some advice on how to make sure the DVR records (and keeps) the episodes I want.
An example:
I want to record a series that is still producing new episodes, but is also in repeats in syndication. For example, Big Bang Theory. This has new episodes each week on CBS, but has about twenty or so repeats each day on TBS.
Due to the high number of repeats, any new episodes pretty quickly get overwritten by the repeats. So is there a way to record both first-run and repeat episodes, but prevent the first-runs from getting overwritten before I can watch them?

GRubinstein1 wrote:
I have no idea if the format has recently been changed or what the issue is, but when I try to get more control over my DVR recordings, I can't. What I mean by that is that I cannot alter "First-Run and Repeats" to "First-Run Only," I cannot specify the specific channel to record on, I cannot say how many episodes I want it to keep, etc. Here is a step-by-step guide of what I do and what the problem is:
I press the "menu" button on the remote. I scroll down to DVR. I select the option of "manage series recordings." I select one of my shows. I'll use "Masters of Sex" as my example. I select "Masters of Sex." It's at this point where I get a problem. When I select "Masters of Sex," the only option I get is to cancel the series. No option to only record first-runs. No option to keep only 3 episodes instead of 5. No option to change it so it saves until I manually record it. Nothing. I've tried not selecting "Masters of Sex" and instead using the right arrow button to scrol over to the settings of the show. But nothing happens when I do that. It doesn't give me access to these options. This is incredibly frustrating because not only do the shows delete automatically at a certain point, but it records EVERY SINGLE AIRING OF EVERY SINGLE SHOW I RECORD. This means I have to go through several times a day to the "Scheduled Recordings" section and delete scheduled recordings of shows I have already seen. It's absolutely ridiculous, particularly for cable shows, which air episodes frequently throughout the week. Please help me if you can.
Put simply, I cannot change the settings on how I record each show.
Try the Box's Menu/customer support/tops support tools/Fix Fios TV option. (exact working may be different on your box)

Export DVR Recordings/Increase DVR HD Size

I'm thinking of upgrading from my current 2 channel DVR to FiOS quantum TV with the 6 channel tuner. My biggest issue is that my twin 3 year olds have several movies recorded on the 2 channel DVR (most of the space is taken up by their stuff) and if I upgrade to the quantum DVR I will lose the recordings.
I was told by Verizon when I was ordering quantum that there was a way to export the recordings from the old DVR on to an external drive and import them to the new quantum DVR.
2 points.
1) Is it even at all possible to transfer these recordings to the new DVR?
2) I just got my Verizon recommended WD external esata drive. I went through the onscreen instructions for getting my external drive to work with the DVR. All it did was reboot and then go back to the TV. However, when I unplugged the esata cable and plugged it back in, a box piped up on my screen that said something to the effect of, "An unidentified external drive was detected. If you would like to use this drive then all of your current recordings will be removed. Press yes to continue." Something along those lines.
So the second question is, if I were to tell it to move forward with using the new external drive, is it going to move those recordings over to the new external drive and I will still be able to watch them?
And 3) if the recordings do in fact move over to the new external drive, is it possible to move them on to the new quantum DVR?

efast54 wrote:
I did a live chat this morning with tech support and this is what they told me:
To export the recordings:
1. Press Menu on the Verizon Remote.
2. Scroll to DVR, press the right arrow button.
3. Scroll down to Configure & Upgrade, press OK.
4. Scroll down to Export Series to Cloud, press OK.
5. After success message, press OK.
6. Press Exit
Once after you receive the new box you can import the recordings by performing the below steps:
On the new DVR, have the customer delete any schedules located in the Series Manager folder and the View Schedule sections of the DVR Menu in IMG.
Once those folders are empty, have the customer locate a series in the Guide that was previously scheduled on the Old DVR and choose Record Series w/ Options.
Modify Series settings if the customer desires.
At this point the customer should then be prompted to Import from Cloud.
If the import fails on a replacement DVR:
You can re-attempt import 24 hours after new DVR activation. (This will allow time for the new STB to be sent from iVAPP to IMG so an association can be made for the new STB to the existing circuit.)
If import still fails, then the only option is to manually re-create the series recording settings.
I'm going to go home tonight and give it a try and see what happens.
You were given BAD information, the person you were talking with is 100% incorrect. You CANNOT export the recordings, the ONLY thing you can export to the cloud are the dvr program SETTINGS (record series settings) NOT the actual recorded shows themselves.
There is NO way to transfer the recordings to a new DVR via the cloud, nor can you just plug in the external drive to a new box. The external drive is "married" to the box, the dvr goes bad or you get rid of it there is no way to recover the recordings on the external drive. If you upgrade the DVR you will lose all recorded shows.

Watch DVR recordings while not connected to FIOS?

I have a vacation home, and since I have 200 hours of recordings at my primary residence, I thought it would be nice to bring my DVR/Receiver with me and watch the recording there. Unfortunately, I do not have FIOS at my vacation home (not available).
Can this be done? I tried it once, and when I plugged in the unit, it seemed to keep searching for a connection, and would not just let me go to my recordings.
Anybody successfully do this?

Keyboards wrote:
Actually, there may be a way - not easy and not guaranteed.
You would have to have a UPS to run the box on that would keep it alive until you reached your vacation house. But then the questionof hoe long a network outage the box would tolerate before requiring authorization.
Just a crazy idea, but you never know, it might just work.
Hmmmmm, clever. That has my wheels turning. I do have 115V power supply in my truck, and I have a long enough coaxial cable to run from the house to my truck, and "boot up" the unit in my truck. If I then disconnect the cable and leave it plugged in for the trip, it might stay "live" for the trip.
But once I get to my other house, I don't see any way of switching to the local power supply without interruption. I wonder if it could be unplugged for say 30 seconds, and not have to go through the whole reboot process if I get it plugged in quick enough.
Worth a try. Thanks for the idea!
This is really ashame FIOS is set up like this. Both of my old Direct TV and Dish Network receivers would both allow me to watch recordings even if it wasn't plugged into the service.

Cannot manually delete DVR recordings (hit OK to delete, nothing happens)

Don't know if it's a remote problem or a DVR problem, though the remote seems to work for everything else. This started happening a few days ago. When I pull up my Scheduled Recordings listing, I select a show, hit the OK button to bring up the options menu (Resume Play, Play from Start, Delete, etc.), then select Delete. I hit the OK button again, and nothing happens. The show remains in the listings, and I can still play them.
Anyone run into this? I couldn't find / figure out another button besides OK that might trigger the command to delete. Turning the set-top box on and off didn't help. I used the FIOS website to do a set-top box reset (I believe I did it right) in case that might help, but no go.
Thanks.
Solved!
Go to Solution.

When you did the reset, did you see it actually reload?
If not, something didn't go right.
Try a power reset (turning it off and on doesn't do anything other than turning off output).
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

Can I transfer recordings from one box to another?

After a month of endless problems with my BTVision box they have finally agreed I have a problem and have sent me a replacement box. Over the month I did manage to record a few items but I will lose them if I change over to the new box. Can I transfer these recordings over to the new box please??

It is not possible to transfer recordings directly between BT Vision boxes, but it is possible to connect a DVD recorder to a BT Vision box via the SCART sockets while it is fully active, play a recording from the Recordings menu and record it onto DVD while watching it.
DVD recorders designed for use with computers may not include SCART sockets; you will require a model designed for use with a TV such as those made by Philips.
Remember that it is only possible to do this in "real time" so could take several hours. For best results start recording after starting the programme playing from the BTV Recordings menu, and stop recording before stopping the programme on BTV.
Remember to save a title and description to the recording using the DVD recorder's software because no details will be transferred from the BT Vision service. If you use a DVD-RW disc you will be able to create a snapshot image to title the recording with too.
Legally recordings should only be for your own personal use and must not be broadcast again or played to an audience.
Baffled by technology? I'll help explain - simply!

Failed recordings on older box and Freeview channe...

For the past couple of days our YouView box has failed to record every single scheduled recording. Some record partially, missing the start or the end (or both - sometimes only recording a few minutes). Others don't record at all. This started on the 2nd of July and before that we had never had a failed recording as far as I rememeber.
I've been searching this forum and found a lot of threads about similar problems, but all seem to refer to the new G4 boxes and/or the internet channels. We have an older BT YouView box (Humax DTR-T1000?) and don't have the internet channels in our package - all recordings are from Freeview and Freeview HD channels.
None of the recordings conflicted, there were no other recordings at the same time. We have a good signal and fast internet connection. The hard disk is showing 93% free space.
I don't know if it's a coincidence, but around the same time the BT Vision player became very slow, to the point you have to wait several seconds for it to respond to the remote. There was also an incident where the box claimed to have no internet connection despite everything else on the network being able to access the internet fine. A reboot sorted that out.
What could have caused the box to start failing all it's recordings and how can it be fixed?
Manufacturer software: 18.3.0
Component software: 2.5.6
Platform configuration: 1017
ISP configuration: 220

Well, looks like the fix was only temporary. It behaved until last night, when it failed to record every single scheduled recording again.
The above linked page was interesting (thanks) and it sounds as though high eco mode helps due to the box rebooting more. However, we have to reboot and power cycle the box pretty regularly anyway due to the slowdowns and lockups, and the two minute startup time for high eco is just frustrating (plus you can't use the Android app).
To be honest I'm getting really sick of a box that has to be constantly rebooted and reset just to keep it working properly, and now can no longer be relied on to record our shows. Would the new G4 box be any better? What do you think are our chances of getting BT to replace it?

Lost all of my DVR recordings

On 7/29/15 all of my recordings were erased including movies that I would have to pay for now to watch on demand. I called customer service and they said that there was nothing they could do about it. It even erased recordings that I had set as "save until I delete ". I think it happened because they installed an update, because the save until I delete option is no longer available.

John3758 wrote:
X1 has always had "save for 1 year" or "save until space is needed". There was never a "until I delete". But if the recordings are gone, they are gone.John,In the online DVR Manager, you can select "Save until I Delete" as an option for each recorded asset.

Can't See Time Remaining on DVR Recordings

When I watch a recorded show, I used to (before upgrading to Quantum) be able to hit the info button on the remote to see how much time was left in the recording. However, the button is unrepsonsive unless I press it repeatedly and then time remaining will briefly flash on the screen. I have tried multiple remotes, along with resetting the media server and clients. This only happens on recorded shows. If I am timeshifting a live program, the info button and time remaining work fine.
Solved!
Go to Solution.

Monte88Carlo wrote:
Just gave it a shot, but no luck. It has the same results as hitting the info button. If I press it quickly and repeatedly, the show info, along with time remaining will flash on for about 1/2 a second or so. It's only the media clients this is happening on. The media server (VMS1100) works fine.
OK, I just went and checked on one of my IPC1100 clients, works exactly the same way as on the VMS. My guess is that you have one of the display time values set differently on your VMS vs. your client(s) - I have mine set to 4 seconds. I suggest you take a look at the timeout settings on the VMS and compare them to your client(s).
Edit: I just re-read your post and realized you said hitting the Info button gave the same results as hitting the OK button. That does not happen for me, on either VMS or IPC. Hitting Info gives me the detailed program info screen (full screen), hitting OK gives me the channel info banner at the bottom of the screen. So I think you neet to take a look at several of the settings and set them to agree between the VMS and PIC boxes.

X1 Any-room DVR, 3 nights have to Power cycle all 3 DVR boxes to see Recordings

On 7/2 I went to watch a DVR show in my bedroom, which is not my Primary DVR box. The recording was playing like a slideshow, skipping and moving at 1/100th of it's normal play speed. So I went into the living room to the primary DVR and checked the recordings from the Saved Programs menu and it told me that no recordings were available and Comcast was working to fix this problem. I then called Comcast customer service and a man sent a refresh signal for me, and it reset the primary DVR box, and then the recordings came back on the primary box. I went to check the secondary box in the bedroom where I had the original problem, and that box still was not showing any recording, it didn't have the same error, it just said that no recordings were available and to check if all my DVR boxes were plugged in. I asked the guy on the phone and he told me that I should unplug that one and plug it back in and that it should then work. I asked if he should wait on the phone in case it didn't and he said no, and that if it didn't, if I just waited another half hour it would be back. I hastily agreed and hung up.Well, they never came back that night. And I checked for another 2 hours. On the morning of 7/3, it still wasn't back, so I decided I would power cycle all of the boxes at the same time. I unplugged all 3, waited a minute. Then I plugged in the primary one, waited for that to come all the way on, waited 5 minutes after the primary box was all the way on and then proceeded to plug in the 2 other DVR boxes. Then I waited 5 minutes until after they were back live on TV to check the DVR menu (the original guy on the phone insisted that I should wait at least 3 minutes after the DVR box was turned all the way back onto live tv before opening the Saved Recordings menu). This seemed to work, the recordings came back and it worked fine for a little while during the day that day. Later that night I went to sleep really late after 12am. I went to play a DVR show in bed and it said again that my recordings were unavailable and to check all the DVR boxes. AGAIN!? YES. So I did the same thing again, I unplugged all 3, plugged in primary box, waited for it to go to live tv, waited 5 mins, plugged in the other 2, waited for them to go to live tv, waited 5 mins, then checked the saved list and it came back. Then it worked for the rest of that night.The next day on 7/4, I was out all day so I didn't really get a chance to watch until later on that afternoon, I can't remember if I watched anything DVR'd. But that night I went to bed and guess what!? The recordings were gone again. I did the same thing again. It worked for the night.Today, on 7/5, watched a couple shows on the DVR during the day, was still working. Went to bed at 9:30 pm... RECORDINGS ARE GONE AGAIN! SOOOOO I spend another 20 or more minutes power cycling and waiting and stuff, it works, I start to watch a show, 20 minutes in, it freezes, like it did the first night. I try to restart the recording several times. Still frozen. I try resetting just the bedroom box through the power settings menu on the DVR. When it comes back on, NO RECORDINGS AGAIN! TWICE IN ONE NIGHT. I am completely fed up at this point. I know if I call that you are just going to tell me to power cycle it or send a refresh signal again, and it's going to take another hour--and then it is just going to stop working again by tomorrow night!!! I am losing sleep over this at this point, literally. What is going to be done about this beyond power cycling and refresh signaling??? I refuse to spend any more time on the phone anymore at night when this happens, it wakes up my boyfriend who has work earlier than me.

bethanybrennan wrote:
On 7/2 I went to watch a DVR show in my bedroom, which is not my Primary DVR box. The recording was playing like a slideshow, skipping and moving at 1/100th of it's normal play speed. So I went into the living room to the primary DVR and checked the recordings from the Saved Programs menu and it told me that no recordings were available and Comcast was working to fix this problem. I then called Comcast customer service and a man sent a refresh signal for me, and it reset the primary DVR box, and then the recordings came back on the primary box. I went to check the secondary box in the bedroom where I had the original problem, and that box still was not showing any recording, it didn't have the same error, it just said that no recordings were available and to check if all my DVR boxes were plugged in. I asked the guy on the phone and he told me that I should unplug that one and plug it back in and that it should then work. I asked if he should wait on the phone in case it didn't and he said no, and that if it didn't, if I just waited another half hour it would be back. I hastily agreed and hung up.Well, they never came back that night. And I checked for another 2 hours. On the morning of 7/3, it still wasn't back, so I decided I would power cycle all of the boxes at the same time. I unplugged all 3, waited a minute. Then I plugged in the primary one, waited for that to come all the way on, waited 5 minutes after the primary box was all the way on and then proceeded to plug in the 2 other DVR boxes. Then I waited 5 minutes until after they were back live on TV to check the DVR menu (the original guy on the phone insisted that I should wait at least 3 minutes after the DVR box was turned all the way back onto live tv before opening the Saved Recordings menu). This seemed to work, the recordings came back and it worked fine for a little while during the day that day. Later that night I went to sleep really late after 12am. I went to play a DVR show in bed and it said again that my recordings were unavailable and to check all the DVR boxes. AGAIN!? YES. So I did the same thing again, I unplugged all 3, plugged in primary box, waited for it to go to live tv, waited 5 mins, plugged in the other 2, waited for them to go to live tv, waited 5 mins, then checked the saved list and it came back. Then it worked for the rest of that night.The next day on 7/4, I was out all day so I didn't really get a chance to watch until later on that afternoon, I can't remember if I watched anything DVR'd. But that night I went to bed and guess what!? The recordings were gone again. I did the same thing again. It worked for the night.Today, on 7/5, watched a couple shows on the DVR during the day, was still working. Went to bed at 9:30 pm... RECORDINGS ARE GONE AGAIN! SOOOOO I spend another 20 or more minutes power cycling and waiting and stuff, it works, I start to watch a show, 20 minutes in, it freezes, like it did the first night. I try to restart the recording several times. Still frozen. I try resetting just the bedroom box through the power settings menu on the DVR. When it comes back on, NO RECORDINGS AGAIN! TWICE IN ONE NIGHT. I am completely fed up at this point. I know if I call that you are just going to tell me to power cycle it or send a refresh signal again, and it's going to take another hour--and then it is just going to stop working again by tomorrow night!!! I am losing sleep over this at this point, literally. What is going to be done about this beyond power cycling and refresh signaling??? I refuse to spend any more time on the phone anymore at night when this happens, it wakes up my boyfriend who has work earlier than me.I am betting on a long-shot, but does your market have "Cloud" and are you using it? This could explain the clipping, and the LOST recordings.... You did do the right steps to getting your Any-Room DVR working, but if those recordings are in the cloud and the cloud had issues, you wouldn't have seen them.... -=Ray=-

New HD Set top box and Multi-room DVR

I just activated a new HD DVR set top box, but it's not seeing any of the shows recorded on the other HD DVR set top box that I've had for over a year.
Do I just need to wait for the new box/service to be recognized/activated with the hub (the HD DVR I had prior to now) or do I need to call Verizon to make sure they add the multi-room dvr service to the box I just received?
Thanks!
Solved!
Go to Solution.

If you replaced your dvr that had all your recordings on it, you wont have any of those shows on the new one because they are stored on the dvr itself. But maybe im misunderstanding you, are you trying to watch recordings on a 2nd dvr, the multiroom feature does not work from dvr to dvr you can only stream to 6200,7100, and 2500 series stbs.
Frank
Verizon Telecom
Fiber Solution Center
Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

Multi-Room DVR can't play recordings properly

Wondering if anyone else has this problem, or knows of a solution.
I have Multi-Room DVR. In the past, my biggest problem with it was that recordings would occasionally freeze when played on a remote box (i.e. not the main DVR box). I would have to reset the system and try to get past the moment in the recording that was causing the error. The key discovery was that the recording would play fine on the DVR itself, so the problem had something to do with the communication between the DVR and the remote box. It's as if there was an error in the recording that the DVR knew how to resolve during playback but the remote box didn't.
Now I'm having a new but similar problem. Recording plays fine on the DVR itself. On the remote box, when I hit a specific moment in the recording, it freezes for a second, then continues but th picture becomes pixelated. To imagine the picture, draw a horizontal line halfway up the picture. Everything above that line is fine. Below it, the right half of the image is now on the left and vice versa. Plus random pixelation. Also the sound becomes "pixelated" in the sense that it turns into a mess of beeps and stutters.
Once this happens during the recording, it continues until the end.
I know the recording itself is fine because the main DVR box can play it without error.
I talked to a tech. He reset the boxes and checked the connection levels. Everything seems fine. His advice was to monitor it, and if it happens again, they'll have to replace everything.
Anyone with a similar problem? Was it resolved by changing the boxes out?

Hello,
I would suggest the following:
From the non-DVR STB that has the pixelated recordings, try following troubleshooting steps:
Menu -- Customer Support -- In Home Agent -- Reboot STB
Menu -- Customer Support -- In Home Agent -- Set Top Box Auto-Correction
Also, if the problematic STB is a Motorola 6000 series, I'd recommend replacing it with a newer model.
Moreover, try the autocorrection technique for the MRDVR (if the above two are confirmed OK) via the remote.
Menu -- Customer Support -- In Home Agent -- Autofix MRDVR Issues
or DVR -- Autofix MRDVR Issues
If all else fails, contact Verizon's Technical Support at 1-888-553-1555.
By the way, if you have questions on your account or need to switch out equipment and there is a Verizon FiOS store in your area, then they can help you. You can give them a call; contacting the VZ FiOS store might be less time consuming than calling the 800 number for Customer Service. For technical-related matters, though, they'll connect you right through to Technical Support.
Here is a list of Verizon FiOS stores:
http://www22.verizon.com/Support/Residential/tv/fiostv/General+Support/Account+Issues/QuestionsOne/8...
Lastly, if the TV show is a fairly popular, the recorded episode might be available ON DEMAND via "Free & Premium" -- TV Shows --- By Network (find network name alphabetically) from the "On Demand" on the TV Remote.
Good luck!

Can you add an external DVR if your using a Verizon box without the DVR built in.

Can you add an external DVR if your using a Verizon box without the DVR built in?
Or you can only add an external DVR ir you Verizon box has the DVR build in?
Thanks

You can connect an external DVR to the verizon equipment, but it will be limited as far as what it can do. You will not have the full functionality as you would by using a Verizon DVR. To get more information as far as what will and will not work, please contact the tech support group of the external DVR company.
Anthony_VZ
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Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

Need help with publishing -- highlight boxes and recordings

I'm having a problem with publishing a presentation. I've recorded audio for PP slides and added highlight boxes. I've tested these in Edit mode - the recordings work fine and the highlight boxes appear correctly as per their settings. When I go to publish, some of the recordings and highlight boxes are not working on some of the slides (but work fine on other slides). Obviously I've missed some setting on these but I cannot figure out what and where. Could anyone please help??

Just kidding. Now, the files seem to be uploaded and in the right folder; however, now the page just isn't loading. See what I mean, everything going wrong?!

4 questions about the the top boxes - SD box and Home media DVR

Hello. I am going to be getting Fios soon and I have some questions about the boxes. I will be getting the Home Media DVR and 4 SD boxes.
1) Do these boxes have timers on them to set so the box can turn off at a certain time?
2) Do these boxes have parental control and if so is it good enough to block things that I do not want my child to see?
3) How many people can access the home media dvr at the same time to watch already recorded programs
4) If the Home Media DVR is in the family room can a record be started from the bedroom over the SD set top box (even an hd show)?
Thanks for any help.

I have been using two Standard Set Top Boxes for about a year. I have Parental Controls on and all channels locked. When I want to watch a channel, I tune to that channel, note the LOCKED message, which tells me to press the OK button to enter ther Parental Controls PIN and unlock the channel for viewing.
This has worked flawlessliy for the last year -- ON THE Standard STB's.
I just ordered the Home Media DVR STB to replace one of my Standardt STB..
On the Home Media DVR:
I can set the Parentals Control PIN and lock the channels, in the exact same way I did o nthe Standard STB's. However, when tuen to ANY channel, I still ge the LOCKED message and instructions to press OK to unlock the channel -- BUT no matter how I press the OK button, the Enter your Parental Conlrols PIN dialog box willl NOT open. Nothing happens -- you CAN NOT view any channel.
Again, it is the EXACT setup as for the Standard STB, but the OK button will NOT unlock any of the channels.
If you unlock all channels and LOCK the Ratings, the same problem recurs: OK buitton will never open the "enter your PIN" dialog box.
I have received two replacement boxes and have spent hours on the phone with some very capable and helpful Techs -- no luck.
Has anyone else had the same problem? Here's how to test your Home Media DVR:
1. Menu-Settings-Parental Controls.
2. You will be prompted to CREATE youre Parental Controls PIN
3. Enter you PIN twice.
4. Use the > button to scroll to Enable On/Off and set it on.
5. scroll down to Control Channels
6. Press > button to See Locked Channels
7. Scroll down to Add/Remove Channels
8. Scroll right to choose LOCK ALL
9. Press OK and then scroll to YES to lock all channels
10. Press EXIT to get out of settings.
11. All channels are now locked.
12. Go to any channel
13. A black screen will appear with a lock silhouette with the word LOCKED below, followed by instructions to Press OK to enter PIN and unlock this channel. (plus how to change locks...).
14.Press the OK button and, if it is working, you will see a dialog box at the bottom of the screen that is titled: UNLOCK, with the channel listed and the instructions to "Enter your PIN using your numeric pad on remote to naje this channel availabe for all users." THere's a PIN box, which shows asterisks for each number entered, with "Press Exit to Cancel" below.
15. On the Standard STB, it works exactly as described in steps 1 thru 14. On the Media Center DVR, it works up to step `13, but in 14, no matter how you press the OK button, the UNLOCK dialog box never pops us. The Remote STB light flashes on the remove and the REMOTE yellow light flashes on the DVR, but nothng happens.
If you have a Home Media DVR, can you please try this and see if it works?
Thanks,
John

No DVR recordings on secondary box

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