No entry for CHARGEBACK

Hello folks,
In AR, No entry will be created when a chargeback is created for the balance $200.
so how the customer know the remaing balace $200 need to send.
do we send any invoice or just call the to collect the money.
Thanks, Raghu.K

Hi Raghu,
Did you verify that a new Chargeback transaction has been created or not? What steps did you follow for creating the Chargeback?
A Chargeback transaction should be created in your system. This chargeback transaction will update your Customer outstanding. PLease run the aging report for the customer and check if the Chargeback transaction is appearing in the report or not. If not, then may be the chargeback transaction has not been created at all. In that case we will need to know what steps you followed for creating the chargeback.
Hope this helps.
Thanks,
Anil

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