No error message on itunes store but page just goes blank! cant purchase!
Help! I've had itunes forever and withing last few weeks when i log onto itunes store the home page is visible for a second then just goes blank! no error message for trouble shooting, my i pod syncs and i can play from library but i can't figure out what has happenend. my pops ups are allowed but that wasn't it? any ideas???? appreciate anything???
Apple's App Store and iTunes Store Currently Experiencing Connectivity Issues
It appears that Apple's App Store and iTunes Store are both currently experiencing connectivity issues. The issue seems to be persistent across iOS and Desktop machines as well as the Apple TV. Attempts to access different parts of the store will either throw a "Cannot connect to App Store" message or "The item you've requested is not currently available in the U.S. store."
This issue does seem to be isolated, so some users may not be experiencing connectivity problems. Most reports on Twitter seem to be focused around the Featured Section and Top Charts.
Trying to purchase some songs, books and movies also throws an error. Interestingly enough, the Apple System Status page reports no issues. Earlier today, some users had troubles downloading the Skype update, but users found deleting the app then downloading it resolved any issues.
Let us know if you are having problems in the comments section below! We'll let you know when things seem back to normal.
Similar Messages
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After updating my iTunes to the newest I cannot access iTunes store.
When I pess the button "iTunes Store" I get the message: "Your request could not be completed. The item you've requested is not currently available in the U.S. store." Does anybody know what's going on???I have this issue too. I sent an email and got a link to visit the community and find my answer here. I'm NOT happy with the email I got. I've been able to see my appleid and then click on Music or Movies but I cannot go to the home screen of the Store. This is obviously something they will have to do an update for. We aren't the only ones with this same issue. I've seen more than one question/subject about this same thing.
-
Error message 11333-itunes store??
hi
can't access itunes store. All i get is error message 11333 and asked to check connectivity (which is fine) which i can't resolve, all else is working normally, anyone help??Problems connecting to the iTunes Store often stem from issues with the Windows firewall or a firewall in a router, a privacy filter (such as McAfee Internet Privacy Service or Norton Internet Security), an antivirus/antispyware utility, or a download accelerator. Start here:
iTunes for Windows: iTunes Store Connection Troubleshooting
iTunes for Windows: Connection Issues when using Internet Filters, Accelerators, or Firewalls
Tunes for Windows could not establish a secure connection to the iTunes Store
iTunes for Windows: Possible iTunes Store Errors
for some basic tips to start isolating the cause of the problem. What you may need to do is temporarily disable any such service and see if that fixes the problem. If so, then if it's a firewall/Internet filter that's causing the problem and you'll need to set the offending service to allow iTunes to connect to the iTunes Store.
Hope this helps. -
I want to access my songs, but Itunes won't let me. I continue to receive the same message.
Jerome Colas
Re: iTunes store temporarily unavailable?
Sep 30, 2013 8:46 AM (in response to abigail88)
Here is how I solved it on my Macs as well as Windows.
Here is for the Mac:
- Quit iTunes
- Go to Safari and open Safari preferences (in the Safari/Preferences menu)
- Navigate to the privacy tab.
- Choose to "Always" block cookies (you can change that back once the issue is solved)
- Click "Details" below "Remove All Website Data"
- Type apple.com in the search field
- Select apple.com and click the remove button
- Check that the apple.com line does not re-appear (it shouldn't, but if it ever does, quit and relaunch Safari and start over)
- Quit Safari
- Launch iTunes
- Connect to your iTunes account
- Smile :-)
Here is for Windows 7 (must be similar for other Windows versions):
- Quit iTunes (and Safari if you have it)
- Openan Explorer window ("My Computer" for example)
- Well hidden in the upper bar under "Organize" choose "Folder and search options"
- In the "view" tab, make sure that "Show hidden files, folders and drives" is checked and click OK
- Navigate to C:\Users\YourUserName\AppData\Roaming\Apple Computer\iTunes\Cookies or YourUserName\AppData\Roaming\Apple Computer\iTunes\Cookies if that is easier
- Delete everything in that folder
- (I am not sure this is necessary) you might want to also trash items in the YourUserName\AppData\Roaming\Apple Computer\Cookies folder
- Launch iTunes
- Connect to your iTunes account
- Smile :-)
Please tell me if that works for Mac and PC (I tried other things before those instructions so an extra step might have been involved)
Jérôme. -
Getting an error message with Itunes store. try again later. What's up?
Getting an error message- Try again later for Itunes. What gives?
It sounds a lot like your phone was jailbroken or hacked to unlock it before you updated.
Was it? -
hi .
just yesterday i update my itune to version 10.5 but when ever i coonect to itune store it is not showing any application there that i can purchae .
what shall i do .Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US -
I can't see the itunes store it is just a blank page.
Hey,
Whenever I try to acess the itunes store I just get a blank page.
I cant search for music, movies or anything?
Does anyone have a clue what my problem is and how i can fix it?Hello sunny.333,
This may be due to an inability to communicate with the iTunes Store. The following article provides some useful information and troubleshooting steps that can help reestablish communication.
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Cheers,
Allen -
I can access iTunes Store but I can't access any purchased content
Is itunes having problems? Can't access any purchased content
Temporarily disable any security software on the computer and try again.
-
Recently, when I open itunes I cannot connect to the itunes store. It shows that it is connecting then the screen is blank and remains blank. I cannot even open the itunes help section from itunes. I had to log on to the support sight from my browser. Any ideas????
Hi.
I have spent the past 10 days trying to solve this problem of “iTunes Store” no longer opening.
During this time of emailing backwards and forwards to iTunes Support nothing they suggested worked. All the links they sent didn’ toffer any help. I was basically just being told to delete iTunes and then reinstall it again.
After this long period of emailing each other every day,they finally told me that I need more detailed Technical Help and gave me a phone number to call their Apple Telephone Technical Help line.
When I explained all of the above, the man I was speaking to said did you delete EVERYTHING connected with iTunes, to which I said that I had deleted iTunes so I assumed that would be it. I was then told that this was the problem, I was not told to also delete Quick Time and Bonjour etc., infact everything else connected with iTunes.
So this is the procedure:
Control Panel/ Delete/Uninstall a Program
Then delete ALL of the following: “Apple ApplicationsSupport”, - “Apple Software Update”, - Bonjour, - “iTunes”, - “Quick Time”.
Finally, go to ‘Start’/’Search’ then type in iTunes and then you will see appear a whole string of at least 10 files all with the word ‘iTunes’ in each file name. DELETE EVERY ITEM. You should have now entirely cleared your computer of everything connected with Apple iTunes.
Now, Reinstall iTunes, which will reinstall everything you have just deleted explained above.
Result? It all workedagain!! -
How do you open PDF files in FF4 RC? The application section in options doesn't have PDF as an option to associate with a program. Whenever I click on a PDF file, I just get a blank tab.
Hi there,
You're running an old version of Safari. Before troubleshooting, try updating it to the latest version: 6.0. You can do this by clicking the Apple logo in the top left, then clicking Software update.
You can also update to the latest version of OS X, 10.8 Mountain Lion, from the Mac App Store for $19.99, which will automatically install Safari 6 as well, but this isn't essential, only reccomended.
Thanks, let me know if the update helps,
Nathan -
Error conecting to itunes store
Whenever I try to connect to itunes store it comes up with an error message: The itunes store is temporarliy unavailiable. Please try again later.
However it's been several days now with the same error every time I try to connect. (I have been able to access the store for the last couple of years with this computer and version of itunes (version 7.6.1.9) with this problem only occuring in the last few days.)
I have checked that the firewall is not blocking it, and have run a diagnostic. Here are the results:
Microsoft Windows XP Professional Service Pack 2 (Build 2600)
Dell Inc. Vostro 1700
iTunes 7.6.1.9
QuickTime 7.4.1
CD Driver 2.0.6.1
CD Driver DLL 2.0.6.2
Apple Mobile Device 1.1.4.7
Bonjour 1.0.4.12 (118.4)
Current user is an administrator.
The current local date and time is 2010-11-25 16:45:36.
iTunes is not running in safe mode.
Video Display Information
Mobile Intel(R) 965 Express Chipset Family
Mobile Intel(R) 965 Express Chipset Family
** External Plug-ins Information **
No external plug-ins installed.
** Network Connectivity Tests **
Network Adapter Information
Description: Bluetooth LAN Access Server Driver - Packet Scheduler Miniport
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway:
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 00:00:03 1970
Lease Expires: Thu Jan 01 00:00:03 1970
DNS Servers:
Description: Intel(R) PRO/Wireless 3945ABG Network Connection - Packet Scheduler Miniport
DHCP Enabled: No
Lease Obtained: Thu Jan 01 00:00:00 1970
Lease Expires: Thu Jan 01 00:00:00 1970
Description: Broadcom 440x 10/100 Integrated Controller - Packet Scheduler Miniport
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway:
DHCP Enabled: Yes
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
Last successful store access was 2010-11-20 16:39:00.
Any ideas???Im having the same issues, How are you supposed to redeem an Itunes card when you cant access the main home page? I am So Frustrated Because i want new music!
Any advice???????? -
I can't connect to the itunes store. I have the latest version of itunes on my windows 7 computer. I can connect to itunes from my ipad and ipod but no my windows computer. i dont get any error message, the bar at the top just says accessing itunes
Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 n above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
Apple software on Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US -
Have not used Itunes in a while and I cant access Itunes Store with out downloaded new version but I keep getting error message with download. Can I just access the Istore without downloading new version?
downloaded new version but I keep getting error message with download.
What does the error message say, andrea? (Precise text, please.) -
I keep getting the following error messages on my Mac when I try to redeem a song code: "We could not complete your iTunes store request. The network connection could not be established. There was an error in the iTunes store, please try again later." and then, "We could not complete your iTunes Store request. An unknown error occurred (-50)."
Hello, constance132.
Thank you for visiting Apple Support Communities.
Here are some troubleshooting steps that I could recommend when receiving error -50.
"Error -50," "-5000," "8003," "8008," or "-42023"
These alerts occur due to timeouts or conflicts trying to write a file during download.
If you encounter this issue while accessing iTunes Store:
See iTunes 9: "One Moment Please" or "Error (-50)" message when accessing iTunes Store
If you encounter this issue while while downloading something from the iTunes Store:
Delete your iTunes Downloads folder, located in:
Mac OS X: ~/Music/iTunes/iTunes Media/Downloads Note: "iTunes Media" may appear as "iTunes Music. Also, the tilde (~) refers to your Home directory.
Windows Vista: \Users\username\Music\iTunes\iTunes Media\Downloads\
Windows 7: \Users\username\My Music\iTunes\iTunes Media\Downloads\
Windows XP: \Documents and Settings\username\My Documents\My Music\iTunes\iTunes Media\Downloads\
After locating your iTunes Downloads folder:
Quit iTunes.
Delete the Downloads folder on your computer.
Open iTunes.
Choose Store > Check for Available Downloads.
Enter your account name and password.
If you encounter this issue while while downloading Digital Copies using Windows:
Use MSCONFIG (directions for Windows XP and Windows Vista/Windows 7) to disable conflicting software.
If using MSCONFIG steps resolves the issue, you may want to use the System Configuration Utility to turn on the third-party System Services and Startup Items one at a time (restarting your computer after turning on the item or items) to identify which System Service or Startup Item is causing the conflict.
You can turn all of them back on by selecting the Normal Startup option under the General tab of the System Configuration Utility window, but please note that this may cause the issue to reoccur.
If you are able to isolate the issue to a particular third-party software, you may wish to contact them to let them know of the conflict.
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Cheers,
Jason H. -
I have a proxy server and the server is allowing me to go to iTunes. But I get a message "Error in accessing iTunes store. Please try again later." Error code ox80092013. I cannot find that code in the troubleshooting section. I have just installed a new PC HP5750, with Norton IS 2013. I installed the current version of iTunes directly from the iTunes site. My proxy server is American Family Online web browsing filter. I contacted them and they said there should not be a problem with their server. I have had an account previously, but has been inactive for several months. I even tried to create a new account, but still got the same error code.
Someone please help with this. I have accompaniment tracks on iTunes that I need for music ministry.Hi Lcoffin8,
Thanks for visiting Apple Support Communities.
See this article for additional information and steps that can help:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Regards,
Jeremy
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