No EWA report in service market place inbox

Question

Hi Guys,
We havent receive EWA since last 2 weeks in service channel inbox in SAP market place. Prior to that we used receive this report weekly without any issues, i have checked all the configurations in SDCCN of satellite system and also in solution manager everything things seems to be perfect. even the task log shows the message data succesfully tarnsfered to destination SDCC_OSS.
Any clues
Regards
Abdul

Answer 1

Hello Tony,
This is your word security settings that is causing this. 
Follow these steps if you are using either of these word versions:
Word 2003 Settings   >
- Open Word 2003
- Click on Tools
- Select Options
- Select the Security Tab
- Click on Macro Security
- Set Security Level to Low (not recommended)
- Click on Trusted Publishers on top.
- Place a checkmark on Trust access to Visual Basic Project
- Place a checkmark on Trust all installed add-ins and templates
- Push OK
- Push OK
- Exit Word.
- Run EWA and the issue should be resolved.
Word 2007 Settings   >
- Open Word 2007
- Click on "Customize Quick Access Toolbar.
- Click on More Commands
- Click on Trust Center
- Click on Trust Center Settings button on the right
- Click on Macro Settings on the left.
- Select Enable all macros (not recommended).
- Put a checkmark on Trust access to the VBA project object model.
- Push OK.
- Push Ok.
- Exit Word.
- Run EWA and the issue should be resolved.
Also, please check the following notes in the order listed.  I'm sure that one of these should resolve your Word issue:
1313390   Word template assignment failed
489806    Using new Word versions in Solution Manager (Operations)
387519    Analysis of reporting problems with MS Word
332057    Problems generating or processing Word documents
Please keep in mind that Word 2000 is no longer supported by Microsoft and also not by SAP.
Hope this helps you out!
Thanks,
Mark