No "Family Sharing" Entry Shown in iCloud Settings

Hi,
I set up family sharing a while back on all of our devices including my wife's iPhone 4s (running iOS 8.2). My wife now wants to share her location with the rest of the family, however when we go into iCloud settings on her phone there is no "Family Sharing" menu entry. We also can't find a "Share My Location" setting under iCloud settings or under Privacy/location services. Any ideas on what is happening here? All advice will be greatly appreciated.
Best regards,
Rob.

go to password & security in the iCloud setting. You should see birthday and the word add.

Similar Messages

"Set up Family Sharing option" missing from iCloud settings

I'm trying to set up a child (under 13) via. my Apple ID/iPod touch.
There is no "Set up Family Sharing" option when we go to Settings > iCloud.
What do I do?

Hi Elliot,
Happy Holidays! To set up Family Sharing, you need to have iOS 8 on your iPod touch. Check to see if you have updated to the latest version, which is 8.1.2 on your device.
Update the iOS software on your iPhone, iPad, and iPod touch - Apple Support
http://support.apple.com/en-is/ht4623
iOS software updates introduce new features that let you do even more with your iPhone, iPad, or iPod touch. Be sure to keep your devices up to date so that you don't miss out on the latest features.
Before you update
Back up your device to iCloud or iTunes.
If you use your device's Personal Hotspot for your computer's Internet connection, update your device wirelessly or connect your computer to another network.
Update your device wirelessly
The easiest way to update your device is wirelessly, also called “over the air.” Here’s how:
Plug in your device to a power source.
Tap Settings > General > Software Update.
Tap Download and Install. Updates might download automatically while your device is connected to Wi-Fi and a power source.
Tap Install, or tap Later to install the update later. If you use a passcode, you'll need to enter it before installing the update.
If you have some free space, but not enough to update over the air, you can either update using iTunes or delete content manually from your device. Whether you use iTunes or update over the air, you'll have the same amount of free space on your device after you update.
The resource below explains how to set up Family Sharing and how to create an Apple ID for your child.
Start or join a family group using Family Sharing - Apple Support
http://support.apple.com/en-is/HT201088
Start or join a family group using Family Sharing
Family Sharing makes it easy for up to six people in your family to share each other’s iTunes, iBooks, and App Store purchases without sharing accounts. Pay for family purchases with the same credit card and approve kids’ spending right from a parent’s device. And share photos, a family calendar, and more to help keep everyone connected.
Use the steps below to start a new family group or join an existing family group. You can be a part of only one family at a time.Get started
Here's what you'll need to use Family Sharing:
An Apple ID signed in to iCloud and iTunes
iOS 8 on your iPhone, iPad, or iPod touch or OS X Yosemite on your Mac
Start a family group
One adult in the family—the family organizer—can set up Family Sharing for the group. When you set up Family Sharing, you'll be asked to confirm that you agree to pay for purchases initiated by the family members you invite and that you have a valid payment method on file. Valid payment methods for setting up Family Sharing include credit cards and debit cards.
Set up Family Sharing
Use these steps in iOS 8:
Go to Settings > iCloud.
Tap Set Up Family Sharing, then tap Get Started.
Confirm that you want to be the family organizer and that you're signed in with your personal Apple ID.
Follow the onscreen instructions.
Use these steps in OS X Yosemite:
Choose Apple menu > System Preferences, then click iCloud.
Click Set Up Family.
Follow the onscreen instructions.
After you set up Family Sharing, you can invite your family members to join.Invite people to join your family
Use these steps in iOS 8:
Go to Settings > iCloud > Family > Add Family Member.
Enter your family member's name or email address.
Follow the onscreen instructions. After you send the invitation, you can check its status under the person's name in Settings > iCloud > Family.
Use these steps in OS X Yosemite:
Choose Apple menu > System Preferences, then click iCloud.
Click Manage Family.
Click +, then follow the onscreen instructions.
You can also use these steps to create an Apple ID for a child and add them to your family group. When you create an account for a child, you must use a credit card as the payment method as part of providing your parental consent. After you create the child's Apple ID, you can change your payment method back to a debit card if you choose.Join a family group
You can accept or decline an invitation to join a family from you iPhone, iPad, iPod touch, or Mac. If the invitation is sent to your email address, you can also respond right from your email. To accept an invitation in iOS 8, go to Settings > iCloud > Invitations. In OS X Yosemite, choose Apple menu > System Preferences > iCloud > Manage Family. Then follow the onscreen instructions.
Here's what you'll be asked to do when you join:
Confirm your Apple ID and password.
Choose if you want to share your content and which iTunes Store account you want to share from.
Choose if you want to share your location. If you agree, your location can be displayed on family members’ devices in Find My Friends and Messages, and the location of your shared devices will also appear on family members’ devices in Find My iPhone.
What's next
You can share eligible iTunes Store, iBooks Store, and App Store content, family photos, a family calendar, your location, and more.
Get help using Family Sharing.
See what you can share and how to download content from your family members. You need to use the iTunes Store in the same country as your family members to use Family Sharing.
Choose when to share your location with your family members.
Learn about family purchases and payments.
Manage your child's account and use Ask to Buy.
Learn more
Family Sharing requires a personal Apple ID signed in to iCloud and iTunes. Music, movies, TV shows, and books can be downloaded on up to 10 devices per account, five of which can be computers. iOS 8 and OS X Yosemite are required to set up or join a Family Sharing group and are recommended for full functionality. Not all content is eligible for Family Sharing. Content can be hidden by family members; hidden content is not available for download. Content downloaded from family members or acquired via redemption codes is not subject to Ask to Buy.
Last Modified: Oct 16, 2014
Cheers!
- Judy

Another "This itunes account is set up to use family sharing with a different icloud account than Apple ID "

I saw another thread on the matter but thought I would post because the circumstances are different. Here is how it happened.
I have had an Apple Store account for years and until recently our family has only had our one Mac and my iPhone 4. Thus any purchases we have made on the Apple App Store were made only with this account.
We recently purchased two iPhone 5S's--one for my wife and one for my daughter. Neither had Apple IDs so first we set up my wife's iPhone and created an Apple ID for her. Next we used the Family Sharing feature to set up an account for our "under age 13" daughter.
Because I am still waiting for my iPhone 6 Plus to arrive, and because the iPhone 4 cannot upgrade to iOS 8, and because my Apple ID is the only account with any apps that have been purchased in prior years, I set up my wife as the Family Organizer but when I set up her account, I chose the option to "share purchases from a different account" and entered the information for my Apple ID.
My daughter is able to view my prior purchases on her iPhone, but when my wife tries to view my prior purchases, she receives the message "This iTunes account is set up to use Family Sharing with a different iCloud account than <her Apple ID>."
I hope Apple is reading this. I would be more than willing to help them on this one as this feature is one of the main reasons I put our family on iPhones.

I had this problem. I finally figured it out yesterday. Try this:
On the device that is having trouble seeing purchases, go to Settings>iCloud>Family Sharing> Then tap on the user of the device you are on. Under "Family Purchases" make sure it has the AppleID of the person for that device. Mine originally had my husbands AppleID in there (he is the Organizer), but I changed it to mine. That doesn't make it so that the purchases are under me. The purchases remained under my husband, but my ID had to be in this spot for it to work.
After that, I closed settings, then I went to Settings>iTunes and App Store> click on the AppleID and Sign Out, even if it has the right AppleID in there. Then Sign In again using the AppleID of the person on that device. Again-- even if it has the right ID in there to start, still sign out and back in.
See if they show up. If they don't show up still, try doing a restart (hold down power button and home button until it restarts).
They should show up by then, but if they don't, at that point, try to go into iCloud and Sign Out and back in.
I think the key is having the right ID in "Family Purchases". I hope this works for you.

"this itunes account is set up to use family sharing with a different iCloud account"

I set up an iCloud family. Until now, everyone had their own iCloud account, and we had a separate iTunes ID (not an iCloud e-mail address) that all of our purchases were made under.
So, I set up that Apple ID as the master account and added everyone's personal iCloud accounts as members.
Then, I went into iTunes prefs and logged in as my iCloud account.
When I go to the App store and go to Purchased, it says:
"this itunes account is set up to use family sharing with a different iCloud account than <my iTunes Apple ID>." Then there is a Learn More link that takes me to my iCloud and shows my family group with the same Apple ID as the organizer.
Does anyone have any idea what happened to cause it to think that I am not in the same family group?
Thanks.

Update...I now notice:
Going to: App Store>Updates>Purchases:
1) The message “This iTunes account is set up to use family sharing with a different iCloud account other than <her iCloud ID>...” Is now showing up on my iPhone and can no longer see any of my purchases or hers.
2) The same message above is now showing on my iPad mini (it didn’t before). But, I can still see both hers and my purchases on my iPad mini.
3) The message "This iTunes account is set up to use family sharing with a different iCloud account other than <my iCloud ID>…” still showing on her iPhone and she still can’t see her or my purchases.
iTunes Family Sharing still works fine.
Note: If I Go to Settings>iTunes & App Store then log out of my Apple ID, then go to App Store>Updates>Purchases and log into my Apple ID from there, My purchases show up (not hers). I then toggle between Updates and Purchases and the message pops up and unable to see any purchases, again. Same thing happens when I do it to her phone except her purchases show up (not mine).
I emailed this update to Apple...waiting for a reply.

ICloud Family Sharing - Can't share iCloud purchased storage

I recently moved my wife's phone and iPad to her own AppleID and added family sharing. Now her iCloud backup no longer shares my iCloud backup. I have purchased more than enough iCloud backup for multiple devices but now they want me to purchase more... argh!

Hi there XFred26,
You may find the troubleshooting steps in the article below helpful.
If you don't see your family's shared content
-Griff W.

Family sharing approval screen for iCloud storage is blank

I have family sharing set up with my spouse and kids, and both me and my spouse are set as approvers. We all have iOS 8.0.1.
My daughter needs to purchase an iCloud storage plan. She's able to pick the plan, enter her iTunes account's password, and gets the pop-up saying that her parents will be asked.
We then get the notification pop-up on both parents' devices (iPhone 4s and iPad 4). But on our devices, when we click on the notification, a dialog box comes up that takes up most of the screen but is empty. The only thing is a Cancel link in the upper left. So we can't approve or reject anything.
Any ideas?

(In my original post, a correction, all devices were 8.0)
I Upgraded all devices to 8.0.2. Then initiated a purchase of music in iTunes on my daughter's phone. The approval worked, although I had to enter the iTunes password several times on both ends, which was annoying. I was then able to do a storage upgrade purchase.
So, I'm not sure what actually fixed it. I think it may have been complicated by the fact that, I originally had my credit card associated (also) on my daughters Apple id account, and removed it (since family sharing made it unnecessary).

This itunes account is setup to use family sharing with a different icloud account

I am doing the Family Sharing with my sister. When she tried to download from my purchased on her ipad, she got error massage as the title said...and couldn't see my list of purchased. Can someone help on this?
We are using our individual itune,apple ,and Icloud accounts.

Yeah - not sure why that is happening only for Apps. Might be best for you to give Apple Support a call. You are still within your 90-day period, so the support will be free of charge. Here's the link - just follow the prompts and it will take you to a page where you can set up a call:
https://getsupport.apple.com/GetproductgroupList.action
Sorry I couldn't be of more help
GB

Family Sharing - Your Family Is Managed By Alternate Apple ID

All,
I asked this in the iCloud Forum, but, now I think my problem needs to be discussed here based on on what I have discovered......
I just got a new iPhone 6 Plus. I set it up as new rather than restore from backup of my old iPhone. I signed into my own iCloud account for iTunes/Apps, Family Sharing and etc. I am a parent/guardian and NOT the organizer.
The issue is when I go to the App Store>Purchased on the 6 Plus, I notice the following message:
"This iTunes account is setup to use Family Sharing with a different iCloud account than 'Organizer's Primary Apple ID'. Learn More"
I do see my other family members and their purchases. I am also able to download their purchases as well. So Family Sharing on the App Store appears to be functioning properly with the exception of the message. iTunes and iBooks do not show the message.
My old iPhone and my iPad also do not display this message when I go to the App Store.
This is what I have noticed on my iPhone when I go to Settings > iTunes & App Store > Apple ID: My ID > View Apple ID > Family Sharing
"You are part of a Family. The payment method for your Family is managed by 'Organizer's ALTERNATE Apple ID'......."
The organizer has only signed into iTunes, iCloud and set up Family Sharing using the Primary Apple ID, so I do not understand why the Alternate Apple ID appears to be used in the background to manage our Family. I think this is what is causing the above error message.
Any ideas deals on how to fix?
Thank you

Yeah - not sure why that is happening only for Apps. Might be best for you to give Apple Support a call. You are still within your 90-day period, so the support will be free of charge. Here's the link - just follow the prompts and it will take you to a page where you can set up a call:
https://getsupport.apple.com/GetproductgroupList.action
Sorry I couldn't be of more help
GB

Family Sharing and iTunes store error

I have setup family sharing using my wife's Appleid as the organizer. Everything was setup and working great until my daughter got an iPhone 6 for her birthday. After finishing setting up her phone she now gets the following message in the iTunes store if she is logged in with her account or if she is logged in with my wife's account:
This iTunes account is set up to use Family Sharing with a different iCloud account than [email protected] Learn More.
She gets this message when she goes to the App store on the iPhone 6, goes to the Updates page, and clicks Purchased at the top. On her iPad she instead gets a My Purchases link, and links to purchases from the other Family members.
I have checked the various iCloud and App Store settings and they are the same between her iPad that works and her iPhone that does not.
Any ideas?

Update...I now notice:
Going to: App Store>Updates>Purchases:
1) The message “This iTunes account is set up to use family sharing with a different iCloud account other than <her iCloud ID>...” Is now showing up on my iPhone and can no longer see any of my purchases or hers.
2) The same message above is now showing on my iPad mini (it didn’t before). But, I can still see both hers and my purchases on my iPad mini.
3) The message "This iTunes account is set up to use family sharing with a different iCloud account other than <my iCloud ID>…” still showing on her iPhone and she still can’t see her or my purchases.
iTunes Family Sharing still works fine.
Note: If I Go to Settings>iTunes & App Store then log out of my Apple ID, then go to App Store>Updates>Purchases and log into my Apple ID from there, My purchases show up (not hers). I then toggle between Updates and Purchases and the message pops up and unable to see any purchases, again. Same thing happens when I do it to her phone except her purchases show up (not mine).
I emailed this update to Apple...waiting for a reply.

New iPhone Family Sharing App Store Error Message

All,
Not sure if this is the right community to ask this question. If not please move it.
I just got a new iPhone 6 Plus. I set it up as new rather than restore from backup of my old iPhone. I signed into my own iCloud account for iTunes/Apps, Family Sharing and etc. I am a parent/guardian and NOT the organizer.
The issue is when I go to the App Store>Purchased on the 6 Plus, I notice the following message:
"This iTunes account is setup to use Family Sharing with a different iCloud account than [email protected] Learn More"
I do see my other family members and their purchases. I am also able to download their purchases as well. So Family Sharing on the App Store appears to be functioning properly with the exception of the message. iTunes and iBooks do not show the message.
My old iPhone and my iPad also do not display this message when I go to the App Store.
Any ideas?

I experienced this problem, too -- and with the help of an Apple support rep, figured out a way out.
Go into Settings and turn off automatic date and time, and set your phone back a year. Then go back and turn automating date and time back on, to get back to the present. Now go to Settings > iTunes & App Stores, click on your AppleID, and re-enter it and your password. Finally, go back to the App Store (or iTunes Store) and try to download what you had been trying before -- and if you're like me, it will now pop up with a new set of Terms and Conditions for you to approve. After you approve, you'll be able to download whatever you had been trying to.
It appeared, in my case, that Apple needed to present me with a new Terms & Conditions to approve, but for some reason, iOS 6 and the Apple mother ship weren't communicating correctly about how to do that, and I was stuck with the "Could Not Sign In" message. Changing the iPhone's time and/or re-signing in via Settings > iTunes & App Stores resolved the roadblock for some reason. Hope this works for others as well!

Family Sharing and the App Store

There are two weird things I'm noticing now that I've set up Family Sharing for my wife and myself.
1) Both of our iCloud Account pictures in the Settings App are the same. If I change my iCloud picture to myself, both our iCloud accounts (though they are set up with separate email addresses) change to the same picture. The same happens if my wife sets her iCloud account picture - it changes both our accounts' pictures.
2) When I go to the App Store, under Purchased I get two sections: My Purchases, and my wife's purchases, listed under her name. If my wife goes to the App Store and goes to Purchased, she gets the message "This iTunes account is set up to use Family Sharing with a different iCloud account than [my email address]." This is despite logging completely out of iCloud and the App Store on her phone, leaving Family Sharing, and rejoining everything using her Apple ID.
Has anyone else noticed strange or similar behavior?

I have fixed the first issue. Both our phones use my iCloud account for contacts (primary iCloud account on my phone, secondary iCloud account on my wife's phone), but apparently that now messes with how the phone identifies who you are. I have since enabled my wife's iCloud contacts and added one card for herself, using Settings > General > Siri to set that new card as her contact card. Now our iCloud accounts both show our respective pictures, but we can still share contacts.
However, even after turning off Family Sharing on my wife's iCloud account and re-adding her to my Family Sharing account, we still get the message on her phone in App Store > Purchases that "This iTunes account is set up to use Family Sharing with a different iCloud account than b***". There is a Learn More button, but this simply takes me to her phone's iCloud account where it clearly shows that her iCloud is set up in family sharing with my b*** email address. Under App Store > Purchases on my phone, I am able to view both my purchases and, supposedly, her purchases (currently empty).
No one else has seen this problem?

HT201454 How do you handle family members outside the household being a part of the Family Sharing program? I don't want them using my credit card for itunes and/or apps on their phones - just want to be able to share pictures/videos.

Wanted to include my sister and parents in the Family Sharing group under the iCloud app, but I don't want them using my credit card for their purchases. We just wanted to be able to share pictures and/or videos and find each other, if necessary. Is there a way around my card being the default for them when they go to purchase something?

If you don't want your sister to make purchases on your credit card, then Family Sharing is not an appropriate way to do what you want. You can use Find my Friends to locate each other and you can use Shared Photo Streams to share photos.

I cant see my family sharing on my macbook. how do i set it up to where i can see it?

How do i set up my family sharing account on my Macbook Pro with retina display. i have it set up on my phone but i cant figure out how to get it on my macbook.

Hello bartce02,
Thank you for visiting Apple Support Communities.
If you are part of a family group, there are a few good support resources that help with setting up and using Family Sharing on your Mac.
First, make sure your Mac meets the system requirements for iCloud and Family Sharing:
System requirements for iCloud - Apple Support
Next, see the steps at this link to set up Family Sharing on your Mac:
OS X Yosemite: Set up Family Sharing
Once it's set up, use these steps to share and access your family's shared content:
Sharing purchased content with Family Sharing - Apple Support
All the best,
Jeremy

Problems with Family Sharing

I have not been able to get Family Sharing to work well with my child. I have set up Family Sharing where I am the organizer, my wife is a parent/guardian, and my kids are also in as family members. My youngest is under 13, so I set up an @icloud appleID for her for use on her iPod. No issues in setting it up but I am having two ongoing problems - my guess is that they are related;
(1) When I go to purchases on my iPhone, the following is at the top of the screen: "This iTunes account is set up to use Family Sharing with a different iCloud account than [email protected]" Where [email protected] is my daughter's appleID. I am signed into everything on my iPhone under my appleID, and she is signed into everything under her appleID on her iPod.
(2) She went to download a free app from the App Store. It prompted her to "Ask to Buy" and she selected send. I never received the notification to approve her "purchase" The only way to get the app on her iPod was for me to "purchase" it on my iPhone; she could then download it from purchases on her iPod.
From my searching the communities and other forums (1) seems to be a common problem, but I have not yet seen a global solution posted. (2) also seems to be prevalent.
Note that when my son went to purchase an App for the Macbook Air, I did received the notification.
Any assistance would be great.

Hey Charliebunny,
Thanks for the question. The following resources may help you grasp a better understanding of Family Sharing:
Family Sharing
http://support.apple.com/kb/HT201060
Sharing purchased content with Family Sharing
http://support.apple.com/kb/HT201085
Thanks,
Matt M.

Family sharing - works for iTunes and iBooks but not App Store.

I Have family sharing setup with an iPhone 5 & 6 on the system.
i can can see purchased content for both iTunes and iBooks but receive the following message in the App Store: "this iTunes account is set up to use family sharing with a different iCloud account than ******."
I don't understand how 2 out of the 3 services can be working with the correct account but the App Store thinks it is not on the right account. any ideas?
<Email Edited By Host>

After digging and reading since I posted this question, I finally found the issue. My Cisco VPN client was set to stateful firewall (always on). When I turned off this setting, all machines worked for iTunes sharing. The Vista box was coincidentally working because the Cisco VPN client 4.6 didn't work on Vista.

No "Family Sharing" Entry Shown in iCloud Settings

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