No Fax Detected

My fax keeps printing a No fax detected report several times a day. I have read that I need to go into advanced setting and turn off private fax but I do not have that option.

Hello there! Welcome to the forums @thegoodwins ,
I read about the fax report printing out for you and not being able to turn off this option. Please let me know which printer model you have and I will check out the options for you!
How Do I Find My Model Number?
Best wishes,
R a i n b o w 7000I work on behalf of HP
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Similar Messages

Fax Detect help, PLEASE! :)

I'm looking to configure fax detect on the UC 520.
I can get listen-first to work for faxes only. After 9 seconds, or when I press any key...the call is disconnected.
If I confgure it for connect-first, the line just rings... never answers.
Config is attached.
PLEASE let me know what's missing ... I had this working a while back, and I don't remember what I needed to do.
I've also tried
app_fax_detect.2.1.2.2.tcl and
app_fax_detect.2.1.2.3.tcl
Same issue.
THANK YOU !!
Greg

Hey Gregory,
I was looking at your configuration and found that app is applied on FXO port. Can you please send me following from the UC520
show ver
show run
show flash
Also I would like you to enable following debugs and make a test call
debug voip ccap inout
debug voip vtsp all
debug vpm signal
debug voip application all
debug fax mta all
Please make sure that you are collecting the debugs on buffer and not on console.
Thanks,
Malick

No fax detected CM2320 MFP

I keep a NO FAX DETECTED on my HP CM2320 MFP series printer. everything was fine 2 days ago. I canot receive any faxes.
Thanks
Laureen

Hello there! Welcome to the forums @thegoodwins ,
I read about the fax report printing out for you and not being able to turn off this option. Please let me know which printer model you have and I will check out the options for you!
How Do I Find My Model Number?
Best wishes,
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

FAX Detection Application for a MGCP Gateway

Hi,
I have an MGCP Gateway and a Right Fax Solution along with CUCM. Was wondering if FAX detection application can be configured for this setup or is FAX detection only for H323 gateways.
Thanks
Prakash

It uses TCL script, so it is not available with MGCP.
Chris

HP MFP M177fw - no fax detected

Hi,
I do have an HP MFP M177fw and i have a problem receiving fax message. It's always saying that "No Fax Detected". I tested this and it worked on a specific sender but for other fax sender it has always been a problem. Is there a proper setting for this? My HP printer has no telephone device or handset connected to it.

Welcome to the HP Forums tech21,
I see by your post that you are having issues receiving faxes.
I can help you with this issue.
I have provided a document to go through the steps to see if it will help resolve this issue.
Cannot Send or Receive Faxes.
Run the fax test and update the printer's firmware.
In the section for Faxes are sending slowly: Turn off the error correction. Set the speed to medium.
Please provide in detail the results if you are still having issues so I can assist you better.
What were the results of the fax test?
What type of connection do you have? (Analogue, DSL, Cable Modem)
Are you using the 2 wire phone cable?
Do you have distinctive ring set up on the line?
Is there any voice mail set up?
Where is the fax cable connected to? (modem, wall jack)
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

LaserJet M1319F MFP no fax detected

LaserJet M1319F MFP no fax detected
My Fax/Printer rings when a fax is coming in but it doesn't answer. It eventually says no printer detected. What am I missing??
Thanks

Hi @Biker542,
I understand that you are getting the message "no fax detected". I can help you with this today.
Make sure you are using a 2 wire fax cable.
If you connect a phone to the phone outlet on the wall, do you get a dial tone?
Can you send a fax?
I have provided a couple of documents with some steps to try to see if that will resolve the issue.
Troubleshooting Fax Issues.
Unable to Receive Faxes.
Sorry for all the questions, but it will help to resolve this issue quicker.
What type of connection do you have? (Analogue, DSL, Cable Modem)
Are you using the 2 wire fax cable?
Do you have distinctive ring set up on the line?
Is there any voice mail set up?
Do you have a answering machine? (Where is it connected to?)
Where is the fax cable connected to? (modem, wall jack)
Is there a phone also connected the printer?
Please provide in detail the results if you are still having issues.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Fax detect settings mx459

Hi, has anyone else had issue with fax detect settings on these units? I set it up to automatically detect which it will do, unfortunately it also squeals upon every single call you take about ten seconds into it....I either can bear with that or disable it to manual in which i miss all the faxes i get unless i notice them coming in....I also have an answering machine on this phone line just for more info. Anyone have any luck getting it set up to receive without the annoyances while talking on normal calls? Tried every different combination of setting on the device, followed the instructions in the manual and it still does the squealing when i take calls unless i put it on manual reception...

Hello mansfileddairy,
Setting the User-Friendly RX setting of the printer to ON may resolve the issue you are experiencing. To do this, please follow these steps:
Make sure that the machine is turned on.
Press the FAX button. The Fax standby screen is displayed.
Press the Menu button. The FAX menu screen is displayed.
Use the  button to select Receive mode set, then press the OK button.
Use the  button to select the TEL PRIORITY receive mode, then press the OK button. The confirmation screen asking whether to make advanced settings is displayed.
Use the  button to select Yes, then press the OK button.
Use the  button to select USER FRIENDLY RX, then press the OK button.
Use the  button to specify the ON setting, then press the OK button. The LCD returns to the Fax standby screen after you finish specifying all settings.
Hope this helps!
This didn't answer your question or issue? Find more help at Contact Us.
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UC 520 fax detection

Hi -
A while back, someone posted ...
[email protected] Oct 27, 2009 10:02 PM
I can fax good in but when I call the number I hear the prompt like I should but when I press a button or just wait the 9 seconds it disconnects my call. Any idea??
Thanks
A reply suggested he post his question here instead. I have not been able to find a reply, and I am having the same isssue.
Can someone help with the question?
Thanks!
Greg

Break boot to rommon using serial console, boot IOS from TFTP, copy new IOS to flash, and go from there.
Or boot ignoring config, again from rommon.

Detect Fax Tone on FXO & Route to FXS?

Can the UC320W detect a fax tone on an FXO line and automatically route that call to the FXS port?
Thanks,
Mike

Hi Wenjin (Wendy),
I have three (3) dedicated FXO lines for voice and one (1) FXO line dedicated and directly connected to the Fax machine.
I was trying to get a little adventurous and see if I could utilize all four FXO lines into the UC320W and the phone service provider's hunt function to use, in the event of a 4th incoming voice call, the fax phone number (4th FXO line) thus getting a much better utilization factor on that 4th FXO line. This would only work if the UC320W could be configured to detect a fax tone on that 4th FXO line and subsequently direct it to the FXS port where the fax machine could be connected.
Essentially, I was hoping to be able to utilize all FXO lines to their "full capacity". As you know very few people send faxes anymore (mostly scan attachments to emails) resulting in two things: a) my dedicatated FXO fax line rarely ever gets used (poor payout); and, b) as the business grows and I could use that 4th FXO line, I can't so I'm forced into a different phone service provider connection type (SIP?).
Do you know if Cisco is considering a FXO to FXS fax detection and direction functionality modification to the firmware (if hardware permissible of course)?
Ever so much appreciated.
Thanks,
Mike

Fax to Email using the Same DID (Auto Detect) Cisco 2911 GW

Have a Customer that is wanting a Call into a DID that will Auto Detect the Fax tone and email that particular fax User's Email address using the same DID as their phone.
The system we are installing is CUCM 10.X and CUC 10.X on a UCS C220. They have PRI's.
* For Unity Connection to do this, it requires a Fax Server as far as we know. We read that Cisco had a Feasable method Natively on CUC, but nothing real concrete as to the steps to get that working without a Fax Server.
* For an IOS gateway to perform Fax detection, there is a 9 Second Call Delay (Major inconvenience) that must process before delivering the call as either Voice or Fax. This would be for 90 user's, which could be an issue.
What would need to be done in the Gateway to get this working if we went the Native method?
Any help is appreciated.
Thanks

I've never done this natively in CUC. Here's a guide that covers how to do it with the Fax server integration if that helps:
http://docwiki.cisco.com/wiki/Configuring_Fax_Detection_%28Single-Number_Voice_and_Fax%29_with_Cisco_Unity_Connection

Unit cannot detect incoming fax signal

I have separate fax line. Am using HP M127fn. I can send faxes but cannot receive. Report prints out with Result - No Fax Detected.
When I run tax text the top 4 indicators all say 'Pass'
The report that shows all the currrent fax settings indicates 'Block Faxes' = On. Is that the issue? If so, how do I change that setting?
Normano

Hello @normano,
Welcome to the HP Forums!
I understand you're unable to receive faxes using Laserjet M127fn. I will do my best to assist you! Has anything recently changed on your fax line? I also need to find out what exactly is on this phone line. Could you please list everything on this post.
Is the fax cord plugged into 1-line or 2-ext at the back of your printer. I would recommend following this entire HP document on Cannot Send or Receive Faxes.
Leaving the block faxes on is fine. If you setup this feature, it will keep blocking numbers you put in the printer. I will be looking forward to hearing from you. Have a great night!
I worked on behalf of HP.

Fax Problem on HP laserjet 200 color MFP M276nw

HP Laser Jet 200 color MFP M276nw
fax problem
I continue to get fax confirmation pages even though the message is "no fax detected" and "0" page. I get several of these a day with no accompanying fax on my HP200 Color MFP
Has anyone had this problem?

Hi @ColtraneII,
I understand you are getting fax confirmation pages printing serveral times a day with the message "no fax detected".
I can help you with this issue today.
Check these settings for the fax:
Go to the wrench icon/fax setup menu/advanced setup/private receive/turn it off.
Go to the wrench icon/service /fax service/error correction/turn it off.
Go to the wrench icon/fax setup /advanced setup/fax speed/change it to medium.
Go to wrench icon/service menu/fax service/clear saved faxes.
If you are still having issues, then follow this document for checking the connections and settings for the fax.
Cannot Send or Receive Faxes.
Sorry for all the questions, but it will help to resolve this issue quicker.
What were the results of the fax test?
Are you able to send or receive faxes?
What type of connection do you have? (Analogue, DSL, Cable Modem)
Are you using the 2 wire fax cable?
Do you have distinctive ring set up on the line?
Is there any voice mail set up?
Do you have a answering machine? (Where is it connected to?)
Where is the fax cable connected to? (modem, wall jack)
Is there a phone also connected the printer?
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Hp laserjet 200 color mfp m276 nw not receiving faxes - help please?

Good morning,
I have run the fax test report and followed the trouble shooting information in the manual and still am not receiving faxes --- any suggestions to help get back on line? All the tests say PASS for active phone line, phone cord connected to correct port, telephone line current test, dial tone detected on telephone line -- my HP product has passed the fax test -- but I cannot get faxes. The fax service log is saying no fax detected... any suggestions -- we use this fax to receive lab reports.
Thank you very much for any suggestions.

Hi KathFallston,
I understand that you are unable to receive any faxes and everything passes on the fax test. I can
help you.
Check these settings for the fax:
Go to the wrench icon/fax setup menu/advanced setup/private receive/turn it off.
Go to the wrench icon/service /fax service/error correction/turn it off.
Go to the wrench icon/fax setup /advanced setup/fax speed/change it to medium.
Go to wrench icon/service menu/fax service/clear saved faxes.
If you are still having issues, then follow this document.
Cannot Send or Receive Faxes.
What type of connection do you have? (Analogue, DSL, Cable Modem)
Is there any voice mail set up?
Do you have distinctive ring set up on the line?
If you need further assistance, just let me know.
Have a great weekend!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Fax not able to send or receive

I have the Laserjet Pro 200 Color MFP printer which I use wireless, and it has been working fine unil now. When sending, I get the "no fax detected, no fax received" and when sending a fax i hear the ringing but it never connects, no answer. I have uninstalled and re-installed, checked the phone line, changed small settings but nothing is working. I did a fax test and everything PASSED, I did a network test and everything is working there as well. There are 2 phone lines, one is a dedicated fax line only, and the other line does have a voicemail system by Verizon, but only the fax line is connected to the printer which goes directly into the wall jack. Both phone lines work and have a dial tone. So, any help on what to do would be greatly appreciated.
Thank You.
This question was solved.
View Solution.

Hi bertley32,
Thanks for letting me know.
Try sending a fax to the HP Fax Back number: 1-888-473-2963, to see if you have the same results.
If you connect a phone to the printer, can you call out?
Update the printer's firmware. HP LaserJet Pro 200 color MFP M276nw Drivers.
Please check your private messages for additional steps to try.
In the forum beside your handle name just click on the envelope to view it.
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

A T1 that DOESN'T pass DNIS with a Fax line on it

I have a customer that has purchased a CME with a T1 card that I am cutting over tomorrow night and their existing didtal T1 is somewhat of a hybrid "1FB" in the fact that it has 9 numbers that hunt off of a main number and, in this mix of numbers there is an additional number that allows "back-door" calls inbound outside of the hunt. They also have a fax line on this "trunk" that, when calls come in, a fax tone is applied by the CO. This is pretty rare and I am having difficulty in how to go about trimming out the fax line and extra line. Do I have to pin down the carrier to determine which "1FB" is assigned to which channel on the T1? Also, what is the best way to configure this. I was thinking the only way to separate is to create separate DS0 groups, such as:
ds0-group 0 timeslots 1-9 type
ds0-group 1 timeslots 10 type
ds0-group 2 timeslots 11 type
..and so on....
But, am I on the right track here and, if I set it up like this, can I still allow the fax line to be separate if no DNIS is being sent by the carrier. (OH YEAH...I forgot.....the existing MUX the customer is using is an old Adit 600!)
Please help me out, folks!
Thanks.

You must write your own VoiceXML document that implements fax detection. Cisco does not provide a VoiceXML script that you can download. Refer URL for more information
http://www.cisco.com/en/US/products/sw/iosswrel/ps5207/products_administration_guide_chapter09186a008011066b.html

No Fax Detected

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