No Free/busy information could be retrieved in outlook 2013

I Microsoft,
Avionyx as a company has an account in Microsoft Exchage Online(365) from this side the calendar free/busy information works perfect via OWA.
Avionyx is facing an issue in office outlook 2013, we have office outlook 2007 and 2010 and the free/busy information always has worked fine, but when I setup the users in office outlook 2013 the calendar free/busy information starts working ok around 2
to 3 weeks, then out of the blue the free busy information stops working and I can not do anything to fix it unless I remove the users and create it again since the beginning which is really annoying. Is there an issue with this outlook is there
a way a can fix the free/busy information in office outlook 2013??
Freddy Moya
Avionyx

Hi,
Please try reassigning the permission to the user, check if that would help:
Calendar -> Properties -> Permissions
We suggest you choose Reviewer, but you can also try others.
If this is not the case, test in cleanfreebusy mode to check if the issue persists:
Press Win + R and type "outlook.exe /cleanfreebusy" in the blank box, then press Enter.
If the issue only occurs to one specific account, we may consider to delete that account mailbox on Exchange and create a new one (Backup user’s data whether in local machine or server site), then recreate the profile and setup the account on the Client
to test if the same issue persists:
http://technet.microsoft.com/en-us/library/jj150580(v=exchg.150).aspx
http://office.microsoft.com/en-in/support/set-up-email-in-outlook-2010-or-outlook-2013-HA102823161.aspx
I hope my suggestion is helpful.
Regards.
Melon Chen
TechNet Community Support

Similar Messages

Exchange/Outlook 2013 No free/busy information could be retrieved

We are getting a problem for certain users where their Free/Busy info is not visible in the Scheduling Assistant.
HOWEVER - the same user's calendar can be viewed as a Shared Calendar without a problem.
I believe this has been working previously and has now stopped.
It is affecting Mac & PC user the same and is also apparent in OWA.
Please help as typically this is affecting our VIPs.
Thanks

Hi,
According to your description, I noticed that the free/busy information also couldn’t be retrieved in OWA. Please confirm your Exchange version and double check whether all users can’t use scheduling assistant to view free/busy information.
In Outlook client, please run Test E-mail AutoConfiguration tool to test the Autodiscover service and Availability service URL:
please open Outlook - press CTRL key - right click on the Outlook icon from right bottom corner taskbar - Test Email AutoConfiguration. Put your email address - uncheck use guessmart and secure guessmart authentication - click Test to check your Autodiscover
service.
In Results tab, please get the Availability service URL. Then access it in Internet Explorer in your local machine, and check whether a proper XML file can be returned.
Regards,
Winnie Liang
TechNet Community Support

Free Busy information not appearing correctly in Outlook

First some background:
For two of our Resource Mailboxes, we are having an issue where all times are showing outside of Work Hours (gray). The working hours for both of these rooms are set for 8-5, pst, just like all our other Resource Calendars. This occurs on all installed Outlook clients,
but does not occur through OWA (both logged in as the resource, and a standard user).
Things we've checked and confirmed are the same with a working resource:
Permissions for the Mailbox
Permissions for the Calendar
TimeZone Information
Work Week Information
Resource Policies
Steps we've taken to try and resolve the issue without affect:
Forcing a OAB update on Exchange and Locally
Changing Work Week/TimeZone
Changing Calendar share permissions
I'm a little lost at where to proceed next, I've got a mind to try and just kill our OAB and rebuild from scratch, but will talk that over with our Exchange Admin. I've done Compares on Get-Mailbox, Get-MailboxCalendarConfiguration, Get-MailboxCalendarFolder,
Get-MailboxFolder, Get-MailboxFolderPermission, Get-MailboxRegionalConfiguration and probably every other cmdlet one could run on a mailbox (except for probably exact the one I need).

Hi,
Do you mean the issue doesn’t happen when users view room’s free/busy information from Scheduling Assistant in OWA?
Please make sure the date and time zone are the same in Exchange server, Outlook clients settings, user local machines and Domain Controller. Also double confirm the work hours for these two room mailboxes are configured the same for 8:00AM to 5:00PM. Please
run the following command in Exchange server to check the calendar processing for these two problematic room mailboxes:
Get-CalendarProcessing Room1 | FL
Get-CalendarProcessing Room2 | FL
Regards,
Winnie Liang
TechNet Community Support

Outlook 2013 with Office365 exchange Scheduling assistant not retrieving free/busy information

Hi, we are using Outlook 2013 with Office365 Exchange and when using the Scheduling assistant in Outlook users are seeing "No Information. No free/busy information could be retrieved". The scheduling assistant works fine in OWA.
I have spent time trying to find an answer on the web but most answers involve different exchange variations.
Mark

Hi,
Since the problem only exists on Outlook Client, we can try running Outlook with the switch "/cleanfreebusy", this will clear and regenerate free/busy information:
outlook.exe /cleanfreebusyin the blank box, then press Enter.
You can also switch between Online and Cached Mode to check if there's a difference.
Regards,
Melon Chen
TechNet Community Support

Missing free busy information sporadically

i have a couple of users that sporadically cannot see the free busy information of other users in outlook when they add some users for meetings. my user is part of exchange admin and domain/enterprise admins and its happening to me as well. happens in both
cached and non cached outlook modes.
running exchange 2010 sp3. outlook 2010 and 07.
when the issue does happen if i hover over the white backslashed bar i get the errors:
"no information.
no free/busy information could be retrieved
you do not have permissions to see the recipients free busy."

get-webservices command output
RunspaceId : 36334262-34e3-4bb8-a2bc-2e6b9d232c81
CertificateAuthentication :
InternalNLBBypassUrl : https://old2010/ews/exchange.asmx
GzipLevel : High
MRSProxyEnabled : False
MRSProxyMaxConnections : 100
Name : EWS (Default Web Site)
InternalAuthenticationMethods : {Ntlm, WindowsIntegrated, WSSecurity}
ExternalAuthenticationMethods : {Ntlm, WindowsIntegrated, WSSecurity}
LiveIdSpNegoAuthentication : False
WSSecurityAuthentication : True
LiveIdBasicAuthentication : False
BasicAuthentication : False
DigestAuthentication : False
WindowsAuthentication : True
MetabasePath : IIS://old2010.company.com/W3SVC/1/ROOT/EWS
Path : C:\Program Files\Microsoft\Exchange Server\V14\ClientAccess\exchweb\EWS
ExtendedProtectionTokenChecking : None
ExtendedProtectionFlags : {}
ExtendedProtectionSPNList : {}
Server : old2010
InternalUrl : https://webmail.external.com/EWS/Exchange.asmx
ExternalUrl : https://webmail.external.com/EWS/Exchange.asmx
AdminDisplayName :
ExchangeVersion : 0.10 (14.0.100.0)
DistinguishedName : CN=EWS (Default Web Site),CN=HTTP,CN=Protocols,CN=old2010,CN=Servers,CN=Exchange
Administrative Group (FYDIBOHF23SPDLT),CN=Administrative Groups,CN=company name Cente
rs,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=company,DC=com
Identity : old2010\EWS (Default Web Site)
Guid : abcf18a4-c409-4a4d-a6fe-4834cc30f4ef
ObjectCategory : company.com/Configuration/Schema/ms-Exch-Web-Services-Virtual-Directory
ObjectClass : {top, msExchVirtualDirectory, msExchWebServicesVirtualDirectory}
WhenChanged : 10/20/2012 12:16:23 PM
WhenCreated : 4/1/2010 10:24:09 AM
WhenChangedUTC : 10/20/2012 4:16:23 PM
WhenCreatedUTC : 4/1/2010 2:24:09 PM
OrganizationId :
OriginatingServer : company-vadcp02.company.com
IsValid : True
RunspaceId : 36334262-34e3-4bb8-a2bc-2e6b9d232c81
CertificateAuthentication :
InternalNLBBypassUrl : https://company-vexcp02.company.com/ews/exchange.asmx
GzipLevel : High
MRSProxyEnabled : False
MRSProxyMaxConnections : 100
Name : EWS (Default Web Site)
InternalAuthenticationMethods : {Ntlm, WindowsIntegrated, WSSecurity}
ExternalAuthenticationMethods : {Ntlm, WindowsIntegrated, WSSecurity}
LiveIdSpNegoAuthentication : False
WSSecurityAuthentication : True
LiveIdBasicAuthentication : False
BasicAuthentication : False
DigestAuthentication : False
WindowsAuthentication : True
MetabasePath : IIS://company-VEXCP02.company.com/W3SVC/1/ROOT/EWS
Path : C:\Program Files\Microsoft\Exchange Server\V14\ClientAccess\exchweb\EWS
ExtendedProtectionTokenChecking : None
ExtendedProtectionFlags : {}
ExtendedProtectionSPNList : {}
Server : company-VEXCP02
InternalUrl : https://webmail.external.com/EWS/Exchange.asmx
ExternalUrl : https://webmail.external.com/EWS/Exchange.asmx
AdminDisplayName :
ExchangeVersion : 0.10 (14.0.100.0)
DistinguishedName : CN=EWS (Default Web Site),CN=HTTP,CN=Protocols,CN=company-VEXCP02,CN=Servers,CN=Exchange
Administrative Group (FYDIBOHF23SPDLT),CN=Administrative Groups,CN=company name Cente
rs,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=company,DC=com
Identity : company-VEXCP02\EWS (Default Web Site)
Guid : 862cc8af-419a-432f-94f0-404c2ce267d9
ObjectCategory : company.com/Configuration/Schema/ms-Exch-Web-Services-Virtual-Directory
ObjectClass : {top, msExchVirtualDirectory, msExchWebServicesVirtualDirectory}
WhenChanged : 6/22/2012 10:42:59 PM
WhenCreated : 9/15/2010 5:35:15 PM
WhenChangedUTC : 6/23/2012 2:42:59 AM
WhenCreatedUTC : 9/15/2010 9:35:15 PM
OrganizationId :
OriginatingServer : company-vadcp02.company.com
IsValid : True
RunspaceId : 36334262-34e3-4bb8-a2bc-2e6b9d232c81
CertificateAuthentication :
InternalNLBBypassUrl : https://company-vexcp03.company.com/ews/exchange.asmx
GzipLevel : High
MRSProxyEnabled : False
MRSProxyMaxConnections : 100
Name : EWS (Default Web Site)
InternalAuthenticationMethods : {Ntlm, WindowsIntegrated, WSSecurity}
ExternalAuthenticationMethods : {Ntlm, WindowsIntegrated, WSSecurity}
LiveIdSpNegoAuthentication : False
WSSecurityAuthentication : True
LiveIdBasicAuthentication : False
BasicAuthentication : False
DigestAuthentication : False
WindowsAuthentication : True
MetabasePath : IIS://company-VEXCP03.company.com/W3SVC/1/ROOT/EWS
Path : C:\Program Files\Microsoft\Exchange Server\V14\ClientAccess\exchweb\EWS
ExtendedProtectionTokenChecking : None
ExtendedProtectionFlags : {}
ExtendedProtectionSPNList : {}
Server : company-VEXCP03
InternalUrl : https://webmail.external.com/EWS/Exchange.asmx
ExternalUrl : https://webmail.external.com/EWS/Exchange.asmx
AdminDisplayName :
ExchangeVersion : 0.10 (14.0.100.0)
DistinguishedName : CN=EWS (Default Web Site),CN=HTTP,CN=Protocols,CN=company-VEXCP03,CN=Servers,CN=Exchange
Administrative Group (FYDIBOHF23SPDLT),CN=Administrative Groups,CN=company name Cente
rs,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=company,DC=com
Identity : company-VEXCP03\EWS (Default Web Site)
Guid : 9a135075-f39d-490d-9e76-a51bed92d6fa
ObjectCategory : company.com/Configuration/Schema/ms-Exch-Web-Services-Virtual-Directory
ObjectClass : {top, msExchVirtualDirectory, msExchWebServicesVirtualDirectory}
WhenChanged : 6/22/2012 10:42:59 PM
WhenCreated : 9/16/2010 5:14:18 PM
WhenChangedUTC : 6/23/2012 2:42:59 AM
WhenCreatedUTC : 9/16/2010 9:14:18 PM
OrganizationId :
OriginatingServer : company-vadcp02.company.com
IsValid : True
RunspaceId : 36334262-34e3-4bb8-a2bc-2e6b9d232c81
CertificateAuthentication :
InternalNLBBypassUrl : https://company-vexcp01.company.com/ews/exchange.asmx
GzipLevel : Off
MRSProxyEnabled : False
MRSProxyMaxConnections : 100
Name : EWS (Default Web Site)
InternalAuthenticationMethods : {Ntlm, WindowsIntegrated}
ExternalAuthenticationMethods : {Ntlm, WindowsIntegrated}
LiveIdSpNegoAuthentication : False
WSSecurityAuthentication : False
LiveIdBasicAuthentication : False
BasicAuthentication : False
DigestAuthentication : False
WindowsAuthentication : True
MetabasePath : IIS://company-vexcp01.company.com/W3SVC/1/ROOT/EWS
Path : C:\Program Files\Microsoft\Exchange Server\ClientAccess\exchweb\EWS
ExtendedProtectionTokenChecking : None
ExtendedProtectionFlags : {}
ExtendedProtectionSPNList : {}
Server : company-VEXCP01
InternalUrl : https://company-vexcp01.company.com/EWS/Exchange.asmx
ExternalUrl :
AdminDisplayName :
ExchangeVersion : 0.1 (8.0.535.0)
DistinguishedName : CN=EWS (Default Web Site),CN=HTTP,CN=Protocols,CN=company-VEXCP01,CN=Servers,CN=Exchange
Administrative Group (FYDIBOHF23SPDLT),CN=Administrative Groups,CN=company name Cente
rs,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=company,DC=com
Identity : company-VEXCP01\EWS (Default Web Site)
Guid : 8af81f84-1a16-4e2f-940d-e28756176d4b
ObjectCategory : company.com/Configuration/Schema/ms-Exch-Web-Services-Virtual-Directory
ObjectClass : {top, msExchVirtualDirectory, msExchWebServicesVirtualDirectory}
WhenChanged : 6/14/2012 3:39:15 PM
WhenCreated : 11/12/2010 9:25:27 PM
WhenChangedUTC : 6/14/2012 7:39:15 PM
WhenCreatedUTC : 11/13/2010 2:25:27 AM
OrganizationId :
OriginatingServer : company-vadcp02.company.com
IsValid : True

[Forum FAQ] Why can't I retrieve Free/Busy information

Free/Busy information is a feature of Microsoft Outlook that allows you to see when others are free or busy so that you can efficiently schedule meetings. You can use Microsoft Outlook to publish Free/Busy information to any server
your and your coworkers have read/write access to. However, in some cases you’ll notice that you can’t retrieve Free/Busy information correctly from Outlook. You can try the below methods to troubleshoot and get the Free/Busy information again.
Since most users who often use this feature are using Exchange, all the information in this content is only based on Exchange.
General troubleshooting methods:
Method 1: Start Outlook using the ‘/cleanfreebusy’ command line switch
Method 2: Logon OWA to see if the Free/Busy information shows correctly
Method 3: Check the user’s Permission Level when only one user’s Free/Busy information can’t be displayed
Other causes
Autodiscover has not been setup correctly
Updates
Here are the detailed steps and explanation of each method and cause.
Method 1: Start Outlook using the ‘/cleanfreebusy’ command line switch
With the ‘/cleanfreebusy’ switch, it will clear and regenerate free/busy information when Outlook starts, sometimes this process fixes the problem that Free/Busy information doesn’t display correctly, and this is always the first thing we should try when
we can’t get the Free/Busy information from Outlook.
This switch can only be used when you are able to connect to your Microsoft Exchange server.
To start Outlook using the switch, we can press Win Key +
R to start Run, type ‘outlook.exe /cleanfreebusy’ in the blank box, then press
Enter.
Please note since Outlook 2013 only uses the availability service which is connected to Autodiscover, the command line switch ‘/cleanfreebusy’ has been removed as well as the associated code so that Outlook 2013 will not recognize this
command.
Method 2: Logon OWA to see if the Free/Busy information shows correctly
If you are using Cached Exchange Mode in Outlook and having trouble getting the Free/Busy information, please logon OWA, or switch to Online Mode to see if the Free/Busy information shows correctly.
If the Free/Busy information shows correctly on OWA or in Online Mode, this problem may be caused by the Outlook Data File(.ost) corruption, which leads to the sync failure. Therefore we should exist Outlook, browse to the Data File and rename it to “.old”.
The next time Outlook starts, it will regenerate a Data File to sync and we can check if the Free/Busy information can be retrieved.
The location of the Data File can be found from File tab ->
Account Settings -> Account Settings ->
Data Files tab. (Outlook 2010 and Outlook 2013)
Or Tools menu -> Options ->
Mail Setup tab -> E-mail Account -> Account Settings window ->
Data Files tab. (Outlook 2007)
If on OWA it displays fine but doesn’t show the information correctly in neither Cached Exchange Mode nor Online Mode, it may be caused by the firewall or anti-virus settings, disable them to verify if they caused the problem.
Method 3: Check the user’s Permission Level when only one user’s Free/Busy information can’t be displayed
When a user has set his Calendar Permission to None, other people will not be able to see his Free/Busy information. When we notice that we can get most people’s Free/Busy information but fail to get one specific person’s, please consider
to check his Calendar Permission:
In that user’s Outlook, right click on his default Calendar, click Properties, select
Permissions tab.
We need to at least switch the Permission to Free/Busy time to get his Free/Busy information correctly.
Other cause 1: Autodiscover has not been setup correctly
From Outlook 2007, Outlook uses Autodiscover to get the Free/Busy information. Once Autodiscover has not been configured properly, the Free/Busy information may not display correctly. If you are also seeing issues with Out of Office assistant, we may assume
that you haven’t correctly setup Autodiscover, since these two symptoms are common when Autodiscover is not configured correctly.
To verify that, please test Outlook Autodiscover Connectivity:
http://technet.microsoft.com/en-us/library/bb123573.aspx
We can also learn Configure Exchange Services for the Autodiscover Service from:
http://technet.microsoft.com/en-us/library/bb201695.aspx
Since Autodiscover Service is more Exchange related, we need to seek Exchange support and post the question in Exchange forum:
http://social.technet.microsoft.com/Forums/exchange/en-US/home?category=exchangeserver
Other cause 2: Updates
Although Updates from Microsoft do no harm to the system for most of the time, the updates sometimes can mess things up.
Outlook 2013 November 2013 security update once became the culprit that caused some users not able to retrieve Free/Busy information from calendar scheduling. This occurs because Autodiscover fails for Exchange 2007 configurations. So in fact, this also
refers to the previous reason, Autodiscover is corrupted.
The fix for the issue above has been released:
http://support.microsoft.com/kb/2850061/en-us
Once you have some issues after updating and doubt it’s an update issue, you can always come to our forum to ask if there’s a recent update which causes the problem, we will be happy to support you. If a fix hasn’t been released yet, we suggest you uninstall
the suspicious ones from Control Panel -> Programs and Features ->
View installed updates to verify which caused the problem, also as a workaround.
Summary
The reason that we can’t get the correct Free/Busy information can vary. If you find it doesn’t work even after several general troubleshooting steps, please consider it’s Autodiscover related. For anyone who comes up against the issue that Free/Busy information
can’t be retrieved, please feel free to visit Outlook IT Pro Discussions from the URL:
http://social.technet.microsoft.com/Forums/office/en-US/home?forum=outlook, we will be glad to help you.
Please click to vote if the post helps you. This can be beneficial to other community members reading the thread.

You should be charged, but that confirms the account. Same behavior with the app store...have to give login info evem for free downloads.

Free/busy information in 2007/2013 coexisitance

I'm in the process of migrating from a single server 2007 exchange environment to a multi server 2013 environment. I'm at the point where I want to move a small group of users to the 2013 serves to do some testing. The only issue holding that back
is anyone on the 2007 server cannot view free/busy information of a user on the 2013 servers. This does work when a 2013 tries to lookup a 2007 users free/busy information.
Anyone have any idea why that would be?

Hi,
Please check your Exchange 2007 Web service in CAS configurations. We need to set it with legacy.contoso.com. Just like:
Set-WebServicesVirtualDirectory –Identity “Exch07\EWS (Default Web Site)” -InternalUrl https://legacy.contoso.com/ews/exchange.asmx –ExternalUrl
https://legacy.contoso.com/EWS/Exchange.asmx
For more information about migrate from Exchange 2007 to Exchange 2013, please refer to:
Step-by-Step Exchange 2007 to 2013 Migration
http://blogs.technet.com/b/meamcs/archive/2013/07/25/part-3-step-by-step-exchange-2007-to-2013-migration.aspx
Thanks,
Winnie Liang
TechNet Community Support

Outlook 2013 - Calendar issues: Suggestions cannot be provided because free/busy data could not be retrieved

I noticed recently that I cannot see anymore free/busy information for my own organization colleagues.
I'm using Outlook 2013 (latest updates) upon Exchange 2010 (SP ?).
The suggestion DO work on my account using OWA.
Other users w/Outlook 2010 have no problems.
I tried to run "outlook /cleanfreebusy" but that switch isn't supported anymore in outlook 2013.
Anyone can help ?
Thanks

Hi,
I didn't say two but three places.
Actually, my wording is a bit confusing. In terms of where you go to remove them, it is indeed "Program and features" and "see installed updates". Now within there, I had the KB listed several times (3) under different products (like "Microsoft Outlook 2013"
and "Microsoft Office Professional Plus 2013") and I had to uninstall the KB from all three entries.
Note that, as per Robert Sparnaaij (http://www.howto-outlook.com, http://www.msoutlook.info)
: "I’m aware of the issues but they are not as black and white as the article(s) suggest(s) and not that widespread either to do a general recommendation to uninstall
a security update. In case of the IMAP issues, they are actually wrong.", and "It was said to
be fixed with Path Tuesday for December (December 10) but unfortunately somehow the Outlook 2013 update missed the cut. It got published on December 13 after all but only was approved a little over 24 hours ago as KB2850061. However, at the moment, only the
downloads are available but not yet the KB article nor are they currently being offered via Microsoft Update so unfortunately, the issue will drag on a bit longer. I’ve just published an article about it here:
http://www.howto-outlook.com/news/update-2013-12-ol2013.htm".
Lastly, "The KB article of the November update confirms that it fixes the Autodiscover connectivity issues with Exchange 2007:
If you are using Outlook to connect to a Microsoft Exchange Server 2007 mailbox:
You receive an error message that resembles either of the following when you try to configure Automatic Replies (Out of Office): Your automatic reply settings cannot be
displayed because the server is currently unavailable. Try again later.
You cannot retrieve Free/Busy data for calendar scheduling.
Add-ins that use the Account.SmtpAddress property no longer work.
These features rely on an underlying
Autodiscover technology. After you install this security update, Autodiscover may fail for Exchange 2007 configurations. Therefore, Outlook features that rely
on Autodiscover will also stop working. To resolve these issues, install update 2850061."
Hope this helps.

Retrieving free/busy information from the server takes very long time

Hello, we are running Outlook 2010 32-bit in Windows 7 64.bit, and have encountered a strange problem, whenever we want to book
a resource (i.e. conference room) from Scheduling assistant, it takes very long time, sometimes even more than a minute to see the utilization of the room, it being stuck at "Updating schedule information. Retrieving free/busy information from the server"
The interesting thing is that most newly deployed PCs exhibits this same behavior, while older machines with basically the same setup gets the availability information almost immediately.
It is unclear whether this is a server setting or desktop issue, as all new Windows 7/Outlook machines that are deployed from the WDS-server exhibits the same slow behavior.
Please advise any troubleshooting steps to investigate the very slow retrieval lookup of free/busy information from the Exchange server.

Hi,
Does this issue occur on OWA?
If no, it means the issue is mainly related to the Outlook client.
Regards,
Simon Wu
TechNet Community Support

OWA 2010 address book error retrieving free/busy information

Hi All
I get the following error when viewing a contacts free/busy information in the OWA 2010 address book.
Outlook 2010 clients cannot view contacts free/busy information either. There's a "not connected" error on the client.
This issue started after a service pack or update was applied. Which one I don't know as it was done by another admin.
Has anyone seen this error before or does anyone know what this error is pointing to?
Many Thanks
Roger
Request
Url:
https://remote.mydomain.com:443/owa/ev.owa?oeh=1&ns=ReadADOrgPerson&ev=LID
User: Test User
EX Address: /o=First Organization/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=Test User7cc
SMTP Address: [email protected]
OWA version: 14.3.210.2
Mailbox server: SBS.mydomain.local
Exception
Exception type: System.NullReferenceException
Exception message: Object reference not set to an instance of an object.
Call stack
System.Diagnostics.SharedPerformanceCounter.GetCategoryData()
System.Diagnostics.SharedPerformanceCounter..ctor(String catName, String counterName, String instanceName, PerformanceCounterInstanceLifetime lifetime)
System.Diagnostics.PerformanceCounter.Initialize()
System.Diagnostics.PerformanceCounter.IncrementBy(Int64 value)
Microsoft.Exchange.Diagnostics.ExPerformanceCounter.IncrementBy(Int64 incrementValue)
Microsoft.Exchange.InfoWorker.Common.Availability.Query`1.ExecuteWithPerformanceMeasurement()
Microsoft.Exchange.InfoWorker.Common.Availability.ThreadContext.<>c__DisplayClass6`1.b__5()
Microsoft.Exchange.InfoWorker.Common.Availability.ThreadContext.Set(String label, ThreadCounter threadCounter, ClientContext clientContext, RequestLogger requestLogger, ExecuteDelegate executeDelegate)
Microsoft.Exchange.InfoWorker.Common.Availability.ThreadContext.Set[T](String label, ThreadCounter threadCounter, ClientContext clientContext, RequestLogger requestLogger, ExecuteDelegate`1 executeDelegate)
Microsoft.Exchange.InfoWorker.Common.Availability.Query`1.Execute()
Microsoft.Exchange.Clients.Owa.Core.Utilities.ExecuteAvailabilityQuery(OwaContext owaContext, AvailabilityQuery query, Boolean expectFreeBusyResults, Boolean expectMergedFreeBusyResults, AvailabilityQueryResult& result)
Microsoft.Exchange.Clients.Owa.Premium.ReadADOrgPerson.GetFreeBusy(OwaContext owaContext, String recipientPrimarySmtpAddress, ExDateTime startDate, ExDateTime endDate, HttpContext httpContext, String& allDayFreeBusy, String& workingHoursFreeBusy, String&
oofMessage)
Microsoft.Exchange.Clients.Owa.Premium.ReadADOrgPersonEventHandler.RenderFreeBusyData(String smtpAddress, ExDateTime startDate, ExDateTime endDate, Boolean renderOof)
Microsoft.Exchange.Clients.Owa.Premium.ReadADOrgPersonEventHandler.LoadInitialData()

Free/busy data and the offline address book are two separate services.
Free/busy uses Exchange Web Services (EWS). The offline address book uses a different web service connecting to the OAB virtual directory.
Are you using SBS? SBS does some things differently so I recommend that you post this in the SBS Forum:
http://social.technet.microsoft.com/Forums/en/smallbusinessserver/threads
Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."

Free/busy information error for users whose primary SMTP is internal domain

We have a scenario where we have some users on our network who use s web-based mail service but have AD logins as they need access to internal resources (file and print).
We have been asked to set up access for these users to the meeting rooms. An initial idea was to create a mailbox for each of these people and set up them up with an email address in the internal domain (company.local.co.xx). This has allowed them to use
the meeting rooms but they cannot retrieve the free/busy information. When looking at available times, get the standard message "Suggestions cannot be provided because free/busy data could not be retrieved"
It's not really clear why this isn't working. Suggestions?

Thanks for the response. Those were my initial thoughts too.
However, doing a test of the email configuration shows that it successfully finds the OOF, OAB, etc.
Hi,
Since the OOF and OAB Urls can be retrieved properly from Autodiscover service, please directly access the OOF url from IE and see whether a proper XML file is returned.
Regards,
Winnie Liang
TechNet Community Support

Free/busy information unavailable in Outlook 2013 on Windows 8.1 on Exchange 2010

Hi,
This has been discussed a lot inf forums but unfortunately having followed all the guides I have found, I can't resolve it. I am the only user with the issue.
I have primarily followed https://social.technet.microsoft.com/Forums/office/en-US/ee9e1b89-bea1-48aa-9008-cae205c5e816/forum-faq-why-cant-i-retrieve-freebusy-information?forum=outlook
including recreating my profile, installing http://support.microsoft.com/kb/2850061/en-us via
Ofifce 2013 SP1, verifiying the funtion works through OWA etc etc.
I have the full version of Office 2013 Pro not the Click to Run version. It seems to be the Outlook client itself not the Exchange server. I am at a loss what to do next... please help! :)

Hi,
Please also enable Automatic Replies in Outlook, check if this feature works well.
Since the issue only occurs to one client and it works on OWA, I suggest you try these steps below to troubleshoot the issue:
1. Start Outlook in Safe Mode. It is always a helpful method to troubleshoot Outlook client issues, when in Safe Mode, Outlook doesn't load with add-ins, we can check if this issue persists when add-ins are disabled:
Press Win + R, type "outlook.exe /safe" in the blank box, press Enter.
If there's no issue in Safe Mode that you can find free/busy information again, disable the suspicious add-ins to verify which one caused the problem.
2. Perform a clean boot. This helps determine whether the issue is related to some background programs, any 3rd-party programs will be disabled. If the issue doesn't occur in Clean Boot, then we may suspect it's related to some 3rd-party programs, the detailed
steps can be found in this link below:
http://support.microsoft.com/kb/929135
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

No Free/Busy Information for Exchange 2010 users in Outlook 2010 client, 2010 OWA shows this information fine

I have looked for hours and hours on Google and this web site for this type of issue and nothing seems to help.
Problem:
On my new Windows 2008 R2 /Exchange 2010 server with IIS7 installed, I can use Outlook 2010 client to login and send and receive e-mail but when I try to busy search internal Exchange users I get no information (cross-hatch), but the sender of the Meeting Request
can see their own free/busy information fine. And OWA users can see free/busy information fine, as can Outlook 2003 client users against this Exchange 2010 server when logged in.
I don't know if I have a certificate problem with regard to IIS7 or Exchange 2010, I did not create my own certificate , it is just what was installed by default when I installed and configured Win2K8 server, IIS7 and Exchange.
On the Windows 7 workstations with Outlook 2010 client, I am not logging into the Exchange 2010 server DNS domain, if that makes any difference. On these workstations I can ping "autodiscover.my.exchange.server.com" and my.exchange.server.com
with no problem. I even used this Microsoft KB to install a new _autodiscover dns entry, but it did not help :
When I turn on logging on my Outlook 2010 client, I see this in my C:\Users\Administrator\AppData\Local\Temp\1\outlook logging\20131208-135658864-fb.log :
2013/12/08 13:56:58.864: Getting ASURL
2013/12/08 13:56:58.864: URL returned from cached autodiscover: blah blah
2013/12/08 13:56:58.864: Request to URL:
2013/12/08 13:56:58.864: Request action:
2013/12/08 13:56:58.864: Request XML: <?xml version="1.0"?>
2013/12/08 13:56:59.051: Request sent
2013/12/08 13:56:59.051: Response error code: 00000000
2013/12/08 13:56:59.051: HTTP status code: 0
2013/12/08 13:56:59.051: -------------------------------
2013/12/08 13:56:59.051: There is an error in request/response.
2013/12/08 13:56:59.051: XML response:
2013/12/08 13:56:59.051: -------------------------------
2013/12/08 13:56:59.051: Getting ASURL
2013/12/08 13:56:59.644: Failed to get ASURL. Error 8004010F
At an Exchange shell console I enter this command and get these results :
Exchnage Management Shell :
VERBOSE: Connecting to BPExchange2010.my.exchange.server.com
VERBOSE: Connected to BPExchange2010.my.exchange.server.com.
[PS] C:\Windows\system32>Test-OutlookWebServices -id:[email protected] -TargetAddress:[email protected]
ll.com
RunspaceId : c929eacd-d53c-49d7-8532-c4b74e61b8be
Id : 1019
Type : Information
Message : A valid Autodiscover service connection point was found. The Autodiscover URL on this object is
Type : Success
Message : [Server] Successfully contacted the UM service at https://bpexchange2010.my.exchange.server.com/ews/exchan
ge.asmx. The elapsed time was 234 milliseconds.
[PS] C:\Windows\system32>
** Also frequently when I log into Outlook 2010 client and start to send a meeting request , I get the Security Alert dialog :
autodiscover.my.exchange.server.com
Information you exchange with this site cannot be viewed or changed by others. However, there is a problem with the site's security certificate.
Green Check Mark : The security cerficate is from a trusted certifying authority
Green Check Mark: The security certificate date is valid
Red X : The name on the security certificate is invalid or does not match the name of the site.
Do you want to proceed ? . I either import the certificate or click YES, but does not help this issue.
NOTE: Each user that shows as NO INFORMATION cross-hatch, these users have appointments and have logged into outlook before.
When I do this autodiscover url from a Windows 7 pc with outlook 2010 I get :
This XML file does not appear to have any style information associated with it. The document tree is shown below.
<Autodiscover xmlns="http://schemas.microsoft.com/exchange/autodiscover/responseschema/2006">
<Response>
<Error Time="14:47:01.5656198" Id="401440650">
<ErrorCode>600</ErrorCode>
<Message>Invalid Request</Message>
<DebugData/>
</Error>
</Response>
</Autodiscover>
Can anyone assist ? What am I missing ?
Thank You
NOTE: When will this go away. I had to strip out a lot of helpful information to post this. "Body text cannot contain images or links until we are able to verify your account."

Hi,
How many users encounter this issue, all users with Outlook 2010 or some specific users?
According to your post, the Error code 600 indicates that your Autodiscover service is working well. as for the certificate mismatch issue, we can also following the KB below to resolve it:
http://support.microsoft.com/kb/940726/en-us
The Free/Busy information in Exchange 2010 is using the Availability service to
retrieve it. Please directly access
https://mail.mydomain.ae/EWS/Exchange.asmx in IE and see whether a proper XML file is returned.
Or we can go to
https://testexchangeconnectivity.com and check MS Exchange Web Services Connectivity Tests.
Thanks,
Winnie Liang
TechNet Community Support

Check Availability does not display free busy information

I have setup Calendar Server and Communications Express (w/ Directory Server, Access Manager, Delegated Administrator, Web Server) to do an evalutation of the Sun Calendar. I started with the 2005Q4 version as it came with our Solaris 10 installation.
Then, when I was unable to view free/busy information via the Check Availability view, I thought that maybe trying out the upgraded version 6.3 would help. I have the exact same problem with 6.3 as I did with 2005Q4. All the other basic capabilities seem to be working fine.
I should note that when I setup 2005Q4, the free/busy information showed up in Calendar Express, but not Communications Express.
With 6.3, the logs indicate that Calendar Server is sending the free/busy information, and that Communications Express is receiving the free/busy information from Calendar Server, yet all the time slots were showing that the resources I was checking were available, when I know full well that they have busy time slots (which show up on their respective calendars), and the Communications Express logs received those free/busy times from calendar server. I set the time range of the check availability request wide enough to ensure that I should see the busy time slots.
I am completely baffled by this as this is such a major feature (at least for us)--I wouldn't think that this would be a problem across two major releases without anyone else noticing. What could I be doing wrong?
I am using the calmaster account to do this, and I added a couple of resources using delegated administrator. Events show up on the resource calendars as expected. Communications Express receives the correct free/busy information from Calendar Server, but does not display it.

Everything is in one domain right now (I am just trying to get a simple case working).
When I look at the resource calendar itself (logged is as the owner, which is calmaster), I can see everything about all events on the reosurce calendar.
The default acl for resource calendars is the same one that comes by default with Calendar Server (which grants all users permissions to see free/busy info).
When I edit the resource calendar in Communications Express, "Anyone can view my availability", "Anyone can read my calendar", and "Anyone can invite me to an event" are all enabled, yet the availability does not show busy in the time slots where the resource has scheduled events on its calendar--everything remains as available (white).
The events for which the resource is scheduled are public events.
Any other ideas?
Thank you for replying--any other suggestions or ideas that you or anyone else can think of are more than welcome. I really need to get this working!
Colette

Remove Publish my free/busy information option

Is there a way to remove the "Publish my free/busy information" option from the options page in webaccess ?
Using Webaccess 802HP1
/Tobias

tobiaz75,
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No Free/busy information could be retrieved in outlook 2013

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