No free upgrade for Logic 7 purchased 2 weeks ago (august 27)

I purchased Logic Express 7 on August 27 (16 days ago). I just contacted the apple store via online chat, and here is the transcript. I'm feeling seriously ripped off at the moment.
* You are chatting with Caissa, an Apple Expert
Hi, my name is Caissa. Welcome to Apple!
Caissa: Good evening
Caissa: How may I help you today?
You: Hi.
You: I purchased Logic Express 7 on August 27, and Logic Express 8 just came out.
You: It would be most distressing if I don't get a free upgrade.
You: How do I get my upgrade to logic express 8?
Caissa: At this time there is no free upgrade available.
Caissa: You would need to purchase the new suite.
You: That is terrible.
You: As a new apple user, I must register my deepest dissatisfaction.
Caissa: Sorry to hear that.
*

Today I summoned the zen patience to call Apple and complain, and they did help me. I explained that not only had I bought LE7 since 8/1, I had also bought my first mac since 8/1. Although I had to wait on hold for 15 minutes for Applecare, and then get transferred to "customer care" (another 7 minutes on hold), they agreed to send me the upgrade for free. I didn't get a refund of the price difference (perhaps I should have asked; that was not offered). I'm prepared to write off the "overpayment", since I'm not being charged for the upgrade.
FYI, one thing that they seem to have taken seriously, besides the above -- I was experiencing frequent system hangs (screeen grays out a bit and says to hold down the power button a few seconds to kill the system). Apparently the stability problems I was having with LE7 are known to Apple. This angle might work for customers who bought long before the new release...
Thanks for the friendly suggestions. I hope this may help somebody else avoid feeling ripped off. The "stop whining" crowd, though that position is not entirely without merit, can still bite me ;-p

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