No gift card

I purchased a Skype e-gift card on 22 of April.I placed my order with Chat and Vision. MY friend never received her gift card. And yes, she checked e-mail and the junk folder. The amount has been charged and withdrawn from my credit card.
It's been a week ago. No gift card.
Next step will be a call to my credit card company. So hopefully someone can help me.

Hello, tylkoproblemy, and welcome to the Community,
Thank you for your report, which has been forwarded to Chat & Vision. We have requested Chat & Vision to contact you urgently.
Regards,
Elaine
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