No go and no more blue lights on SB1300 (I think it's dead)

My SB1300 (Recon 3d) is only two weeks old and today when I went to use it were no blue lights on the SB1300 unit. I have tried plugging it into different USB ports and a different PC but no lights and no go.
Is it dead?
Any suggestions before I take it back?

Hello Zambotti,
Check if your SB1300 gets detected by the PC even if the blue light is not showing up (you can loook this up from the device manager). If yes, you may need to re-install the firmware. Click on the Support link found on top on this page and select Sound Blaster->Sound Blaster Recon3D. Download the latest firmware under "Firmware" section. Just follow the onscreen instructions.
If no blue light and at the same time not detected, I suggest you get in touch with customer support and have it RMA'ed.

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