No HDMI Audio Out Option on Laptop, Brand New HP Envy 17

I am trying to watch youtube and other streaming video on my television. I have a receiver that has 5 hdmi in that I use to run all my devices. When I plug in my HDMI cord the video plays on my tv but no audio, and I hear the external device disconnect sound. I opened device manager and see an error above hi definition audo device under sound. I am quite frustrated with trying to diagnose this. HP Support has updated the bios and poked around and pretty much shrugged and said we dont know. I have updated the audio driver and no luck there either. On my wifes 8 year old laptop all you do is right click on the white speaker and select hdmi out.
Cliffs:
Plug in HDMI cord to brand new laptop, video plays on TV no Audio, attempted to install new driver and hp updated the bios and still no luck.
No option for HDMI in playback devices
I have tried 5 different cords
Error above Hi Def Audio Device under Device Manager Code 10 Device cannot start
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Similar Messages

No HDMI audio out option, only Airplay

Hi everyone,
Hoping to get some enlightenment here as I am at my wits end. Here's my setup:
Macbook Pro (mid 2011 era)
Belkin MDP to HDMI converter
Monoprice HDMI cable to Denon AV-1912 receiver
Prior to upgrading to Mavericks and numerous updates to my Apple TV, I was able to plug in to my Denon receiver via HDMI and get display and sound options pop up through System Preferences, no problem. Everything worked beautifully. So there is no issue with my sound card not supporting HDMI.
Now, whenever I try to connect through HDMI, I can only get the display to work. Trying to bypass the internal speakers through the Sound panel in System Preferences yields no results. My Denon receiver only shows up in the Sound Output panel as an Airplay option, not as HDMI. When I select it as Airplay, the receiver automatically switches to the Airplay (Internet Radio) source and kills the display connection it had made with HDMI.
I can't for the life of me figure out how to either:
a) Disable Airplay in my Denon receiver OR more apropos to this forum,
b) Get HDMI restored as an option in my Sound Output preferences.
Any suggestions welcomed!
Thanks,
Jeff

I have the same issue. Setup is:
-- mid-2012 MBP (non-retina) running 10.8.5 (including the very latest supplemental 10.8.5 which was supposed to fix a different issue with an HDMI audio connection not working after a Mac's wakeup from sleep).
-- MBP connected to a Harman Kardon BDS 577 AV receiver's HDMI input (this is a 5.1 receiver, connected to 5.1 speakers).
-- MBP and receiver connected via PNY mini-DP-to-HDMI adapter, which both its Amazon description & review explicitly say supports passthrough audio on Macs, and a high quality AmazonBasics HDMI cable (ditto).
-- The receiver's HDMI output is connected to an Epson EH-TW3200 projector's HDMI input (projector is Euro version of the US Epson 8345; it has no audio whatsoever).
-- The Epson is set to mirror the MBP display, and the MBP's internal display resolution is set to match the Epson's (1080p), which appears as "Epson PJ" in the menubar's Displays pulldown.
1) The issue we're having here is very clearly different from the one with the HDMI connection not working after wakeup (numerous thread about it in Apple Discussions & other forums), since there the HDMI option for sound output device is available (in the Sound Preferences panel, the equiv. menu-bar shortcut and in Audio MIDI Setup and VLC Audio --> Audio Device submenu), but didn't work properly after wakeup.
2) With our issue, when everything is connected but the projector is turned off, sound works fine. I have the option to select HDMI in all the aforementioned locations (the device is called "HDMI TV"), and, when chosen, sound is properly output via the AV receiver according to the source material (5.1 with both DTS and AC3 encodings work fine, as does stereo).
3) As soon as the projector is turned on, video appears fine as expected on the projector, mirroring the MBP's screen, but the HDMI option disappears from all above lists of sound output devices. If I was in the middle of a movie on VLC, audio switches to the builtin speakers on the MBP.
4) Trying to trick the sytem by defining a new audio aggregate device in Audio MIDI Setup when the projector is off, having it include the HDMI device, and then trying to choose it when the projector is on doesn't work -- the aggregate device is grayed out and can't be chosen.
5) TjoffenF's solution above doesn't help me: For me VLC behaves exactly like the rest of the system, so using it doesn't help. I tried several versions of VLC, including old (1.1.2) & new (2.0.9, 2.1.4).
6) Jackmo69's solution doesn't work for me either: The order the various components are switched on and/or connected doesn't matter. As soon as the projector is on, HDMI audio option simply disappears and the MBP stops using the HDMI port for audio.
7) Generally, this seems to be a problem with something called EDID. This is the protocol which HDMI and DVI devices use to tell each other about their capabilities (resolution, audio supported, etc.). Somehow the Mac thinks the HDMI device it is attached to has no audio at all, so it falls back to its internal speakers. I initially thought the problem was with my AV receiver -- whether or not the projector is turned on, it should report its own EDID, not the projector's, so I shouldn't have seen the "Epson PJ" option, right?
8) I contacted the local tech support for Harman Kardon. They hadn't heard of an issue with their receiver, but don't have Macs. From their POV, which sounded reasonable, if the issue occured with a PC laptop, they'd agree that their equipment was the culprit. They lent me a a Windows7 laptop with a builtin HDMI port (Dell Studio 1558) for a week to test.
I performed hours of experiments with it, replacing the MBP with the Dell, all other things in the setup being identical with the exception of the PNY adapter (same AV receiver, same projector, same cables, same VLC version, same source files).
9) The result:
With the Dell, all the source files output audio via HDMI to the receiver with no issues, and turning the projector on or off has no effect on the audio. To me, this proves that the issue is the Mac, probably an HDMI driver issue. AFAIK the PNY & similar adapter are simple mechanical adapters (the actual video signals are identical), so given it transmits audio fine from the MBP (when the projector is off) I don't see how the adapter could be the problem (I don't own a TV, so couldn't test with one).
10) Extensive googling yielded a couple other people with similar problems using various Macs (earlier but still post-2009 MBs and MBPs as well as a Mac mini), projectors and AV receivers. Their solutions were to (a) run TOSLINK audio seperately from the Mac to the receiver (not an option for me, since my receiver accepts TOSLINK only for an audio-only source) or (b) use an EDID emulator device, which spoofs the EDID so the Mac will agree. There was at least one person who had the issue appear after upgrading fromOS X 10.6 to 10.8 (Mac and other components didn't change), which is yet another indication this is a Mac driver issue.
10) I really don't like the idea of EDID emulators; it's a kludgy solution (needs its own power supply and additional HDMI cable), expensive ($100-$150), and not available locally. Reports on them say they don't always work.
11) I'm very much ****** at Apple at this point. The only solution I can see right now is to buy a media streamer with HDMI output, to circumvent the problem -- not an ideal solution, since it means adding a middleman, but cheaper and and more likely to work then an EDID emulator. (Incidentally, an Apple TV wouldn''t work for me as a streamer because it supports very few video codecs & file types -- not that I'd be happy to give Apple more money to fix a problem they're reponsible for.)
If anyone has since found another solution, I'd realy appreciate hearing about it.

Radeon HDMI audio out defaults to disabled

A quirk that I've been noticing on my system for a while now is that playing audio via the HDMI cable on my Radeon 5450 doesn't work just after my system has booted (i.e. on the tty console, I do startx manually). Alsamixer doesn't show the output as being muted, and application that play sound (such as aplay /dev/urandom) don't throw an error, but nothing is heard from my monitor's speakers.
Now, if I run startx and try playing audio in an xterm, it starts working. It continues to work if I quit my X session, up until I reboot my system. I've tried weston as well, because that does DRI modesetting like Xorg does, but sound refuses to work if I run that; no matter what I do, no sound can be heard from the monitor speakers until Xorg has run at least once.
I figured it must be something that specifically Xorg does when it detects HDMI outputs as it starts up. This would seem to be supported by the fact that it's possible to mute the audio out for a HDMI output connector via an xrandr command, like so:
xrandr --output HDMI-0 --set audio off
(and likewise with "on" for enabling again).
Another interesting pointer is a control shown by
amixer controls
when ran against the HDMI audio "card", called "HDMI/DP,pcm=3 Jack". The value of this control is "off" when ran before Xorg is started (i.e. no sound), and "on" after Xorg is run (i.e. sound working). This would suggest that the audio "jack" for this output is not detected, despite the fact that there's a HDMI monitor plugged in.
Has anyone else encountered a similar situation with the HDMI audio out on radeon cards? And if so, how did you fix it? Is there a tool somewhere that can do what Xorg seems to do without needing to startx (i.e. NOT xrandr)?
I realize that for most people, audio will only be played after a graphical X session was started anyway (i.e. a music player application), but Xorg won't be the main windowing system forever, and sometimes I like playing music on my console without having to startx (currently using the motherboard's onboard sound until I can fix this), so starting and quitting Xorg just to "unmute" the audio on the HDMI connector seems a long-winded workaround. Plus, it seems quite strange that the kernel can do modesetting on the HDMI display just fine but seems to need a userspace application to tell it when to enable the audio part.
Any pointers, info or docs as to why this is a thing or how to work around it (without Xorg, please ) would be appreciated.
(NB: I've tried looking at the Xorg source code, the result was me getting lost in there with a headache >.< )
Cheers, D^2
EDIT: A bit more poking around:
- Changing the DDX (i.e. to something like xf86-video-modesetting) doesn't affect the sound starting to work after Xorg is run; it would seem this rules out anything weird poking done by xf86-video-ati, so it looks more like the sound enabling does happen at the xrandr level.
- The adformentioned amixer control for jack detection is a read-only property, I can't set it using amixer ("Operation not permitted").
Last edited by deltasquared (2014-12-07 10:26:17)

I did what is said here but audio will not work.
kernel /boot/vmlinuz26 root=/dev/disk/by-uuid/f16ef16a-2e5c-4725-97e0-9ae1f947c86f ro nomodeset radeon.audio=1
My alsa-info is http://www.alsa-project.org/db/?f=0eb0e … 26897b908c
Notable is the fact that when running
$ aplay -D plughw:0,3 /usr/share/sounds/alsa/Front_Center.wav
there is no error but the program finishes instantly, rather than being busy for 1.43 seconds which it usually takes to play back that sound.
speaker-test -D plughw:0,3
also rapidly progresses to the next tests.
alsamixer only has one option: "S/PDIF:ON"
One more info: I also have an on-board sound card, which uses the same module, so I disabled it in BIOS.
I'd be glad to have my audio back.
PS: oh. - http://www.x.org/wiki/RadeonFeature
Last edited by qubodup (2011-11-12 17:18:00)

HT2844 iMac 27"(late 2009), Audio in/Optical digital audio out port, stopped recognizing my new Bose speaker system, previously working...

Hello,
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Reading through a lot of forums, I hear everything from compatibility, to the port being stuck, and on and on. Since the port was working before, and just quit working one day, I wonder if there is a capacitor or fuse or some type of similar thing is blown, and causing the port to be unfunctionable. Maybe the port went bad, but before this time, I had never used it, and the computer does not move around, and I never plug in and pull wiring out unless needing to, and that being rare.
Here is a link to Costco, where I bought the system, and the exact system I have, if this is any help: http://accessories.us.dell.com/sna/productdetail.aspx?c=us&l=en&s=bsd&cs=04&sku= A4092931&ST=pla&dgc=ST&cid=262075&lid=4742361&acd=1230980794501410
By the way, I am running OS X Mountain Lion (10.8.5). I upgraded to Mavericks about a month ago, and expeirienced a number of issues, and had to take my iMac into Apple. Talking with the tech, I decided to wait for a while more before I upgraded to Mavericks. I try and keep the computer maintained.
If any of you have any ideas regadrding wear and tear, and fix I can do, etc., besides having to take my computer into Apple? Thank you, and potentially all of you, for your time and effort in helping me with this issue. Thank you kindly.
davE

Okay, davE, first, you have posted in the "Mac Pro" forum (not Macbook Pro), so we can't be super helpful
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http://www.amazon.com/gp/product/B004HBWYQ6/ref=oh_details_o00_s00_i00
depending on which model of Bose speaker you have, you might try doing a product reset
turn off speakers...unplug power cord from outlet...wait 1 minute..plug cord into outlet..turn on speakers..
\\turning off automatic standby||
press and hold top of control pod for 6 seconds until you hear 2 tones that go from high to low
other than that ,I don't know
John B

I have messed my MacBook Pro attempting to customize it. I am far from savvy with technology and I would like to erase and reset it to out of the box brand new and start over

I have messed my MacBook Pro attempting to customize it. I am far from savvy with technology and I would like to erase and reset it to out of the box brand new and start over

Polly,
usually there are multiple models of MacBook Pro per model number, but in the case of your model number (A1502), there’s currently only one model for that model number: 13-inch Late 2013.
To reset your MacBook Pro, you’ll need to boot into Recovery mode by holding down a Command key and the R key as you start it up. When the Mac OS X Utilities menu appears, select Disk Utility. On the left-hand side of the Disk Utility window, select your internal disk (most likely the top item of the list). On the right-hand side, select the Erase tab. For the Format dropdown, select “Mac OS Extended (Journaled)”. For the Name input box, “Macintosh HD” has traditionally been the default name — I don’t know if that’s still the case for the Late 2013 models. After that, press the Erase… button, and erase its entire internal disk. When it’s finished with the erasure, exit Disk Utility, and select Shut Down from the Apple menu. When you start it up again, OS X Internet Recovery will redownload Mavericks from Apple’s servers and reïnstall it on your internal disk. Once it has reïnstalled, run Software Update to get it up to date, and adjust the System Preferences to your taste.

Dozens of drivers will not load on brand new HP ENVY 14t-1000 CTO Notebook PC. Win 7 Ultimate N

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Hi: This is a peer to peer forum. No one on this forum is authorized to respond on behalf of HP to any posts made here. I looked at the support and driver page for the 14t-1000, and that model is 5 years old according to the release dates of drivers listed there. Ar you sure that is the model number? Can you please post the product number for the PC? The product number can be found on the same sticker as the serial number. You can also post the top line of each hardware ID's for each device needing drivers. I'll see what I can find. The driver directly from Realtek should install the card reader (PCI Device). You want the first driver on the list. http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=15&PFid=25&Level=4&Conn=3&DownTypeID=3&GetDown=false

Brand new HP ENVY dv7 Notebook PC suddenly does not work with Skype. Using preinstalled Windows 8

Hi, this morning Skype worked correctly. Two hours later I can hear the other person and see it but cannot hear me, It is a brand new HP ENVY dv7 Notebook PC running on Windows 8.
Thank you.
Bernard

Hello soincabf,
I see that you are having problems with Skype on your HP computer. I would like to help with this issue but I need some information.
Can you provide the full model and product number of the computer? Here is a link that shows how to find that information.
Does the webcam work properly on Skype?
↙-----------How do I give Kudos?| How do I mark a post as Solved? ----------------↓

Audio out options question - HDMI + component?

I have looked thru the manual and forums, but have not seen the answer to my question.
If I hook an ATV to my TV with HDMI, and also use the Right and Left (red and white component) audio out cables to my stereo (which does not have TOS link digital audio capability), will I get sound delivered to BOTH units at the same time? Basically, I'd like sound to go to my TV and my stereo.
I see in the ATV manual that it is possible to use HDMI and digital audio out. DVI video and component audio out, but I need HDMI video/audio AND component audio out.

The easiest way to accomplish this is to use the HDMI cable from the ATV to the TV and then export the sound from the TV with with either RCA, toslink, or digital audio out cables to your stereo. That is what I do at home. I have a DVR cable box, DVD player, and PS3 Blue Ray player and a HD video camera all hooked up via HDMI to a HDMI hub to the TV and then I can switch the stereo from either the TV audio out (all of the above) or the airport express where I stream music to the Stereo. There is no doubt that the sound quality from the BR HDMI cable of the PS3 has a superior sound.
A tech at curcuit city told me there is a difference in sound between, a expensive Monster HDMI cable and the less expensive cables now available on line, but I have not tried a A/B comparison yet, but am planing to do so. $50-60$ vrs. a few dollars on line aftermarket.
Hope this helps.

Need assistance with AMD drivers (HDMI Audio Out)

Short version:
I have an older AMD graphics card that won't work right with the open source drivers. The proprietary driver would potentially fix my problems, but it is incompatible with my current system.
Long version:
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Sure, sounds easy enough, right? Not really...
Since my card is a bit older than the others, my only option is to use the 12.6 legacy version of the driver, which only supports Xorg version 1.12 and lower, as well as version 3.4 or lower of the Linux kernel. As most of us know, with Arch Linux being the bleeding-edge distro as it is, I currently run Xorg version 1.14 with Linux kernel 3.8. I've searched around for a possible way to downgrade both of these to the appropriate versions, but I've gotten more or less the same answer: downgrading is more trouble than it's worth.
SO.... that brings me to this:
I think I need to completely reinstall Arch Linux from the ground-up, once more. This time, however, I think I need to somehow tell it to install with older versions of both Xorg and the Linux kernel. This way, fglrx has no reason to be incompatible with my system, and I can finally quit fighting this problem and go on with my life. I'm not quite sure how to go about doing this (or if it's possible, for that matter), but that's why I'm here, and I'm definitely willing to try it in order to get this solved once and for all.
Of course, this is just my theory of how to fix this, but if anyone thinks they can help me get the open source drivers to behave properly, please, be my guest.
Either way, any and all help is greatly appreciated.
Thanks!
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I wasn't sure what terminal outputs anyone may have needed for this, so if someone needs to see a particular output from the terminal, just ask.
Last edited by BJSerpas (2013-04-27 22:04:24)

Lone_Wolf wrote:Which HDMI versions do card, tv and hdmi cable provide/support ?
I'm not quite sure what HDMI version the TV has. It's a Magnavox 32ME402V 32" HDTV, if it's relevant. Same goes for the laptop. It's a Pavilion dv6-3025dx laptop, but I have no ide what version of HDMI it's currently running. I'd suspect both of them are running something along the lines of 1.3 or 1.4, but I don't know. The cable is, well, a cable. I know it's a Sony brand cable, and the box advertised it for the PS3, though the box doesn't specify an HDMI version either.
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As of right now, I've been sticking with alsa. I think pulseaudio is installed, but everything is set to use alsa.
Lone_Wolf wrote:for a pure alsa system, post the output of aplay --list-devices --list-pcms
Here you are:
# aplay --list-devices --list-pcms
null
Discard all samples (playback) or generate zero samples (capture)
pulse
PulseAudio Sound Server
default
Default ALSA Output (currently PulseAudio Sound Server)
sysdefault:CARD=SB
HDA ATI SB, STAC92xx Analog
Default Audio Device
front:CARD=SB,DEV=0
HDA ATI SB, STAC92xx Analog
Front speakers
surround40:CARD=SB,DEV=0
HDA ATI SB, STAC92xx Analog
4.0 Surround output to Front and Rear speakers
surround41:CARD=SB,DEV=0
HDA ATI SB, STAC92xx Analog
4.1 Surround output to Front, Rear and Subwoofer speakers
surround50:CARD=SB,DEV=0
HDA ATI SB, STAC92xx Analog
5.0 Surround output to Front, Center and Rear speakers
surround51:CARD=SB,DEV=0
HDA ATI SB, STAC92xx Analog
5.1 Surround output to Front, Center, Rear and Subwoofer speakers
surround71:CARD=SB,DEV=0
HDA ATI SB, STAC92xx Analog
7.1 Surround output to Front, Center, Side, Rear and Woofer speakers
hdmi:CARD=HDMI,DEV=0
HDA ATI HDMI, HDMI 0
HDMI Audio Output
**** List of PLAYBACK Hardware Devices ****
card 0: SB [HDA ATI SB], device 0: STAC92xx Analog [STAC92xx Analog]
Subdevices: 0/1
Subdevice #0: subdevice #0
card 1: HDMI [HDA ATI HDMI], device 3: HDMI 0 [HDMI 0]
Subdevices: 1/1
Subdevice #0: subdevice #0
Lone_Wolf wrote:check in alsamixer the hdmi is not muted (just in case)
No, it's not muted. When I check the HDMI device, it's set to 00 and I have no option of changing it. It's just stuck to that.
Lone_Wolf wrote:Try aplay --device=name_of_hdmi_device /path/to/some/soundfile
Yeah, I've tried that. It doesn't play out to the TV, but if I set the device to my laptop speakers, the sound test works (unsurprisingly).

Trouble running DVI video and HDMI audio out of 6950

Twin frozr iii 6950 2gb (X2 crossfire)
Asus VG236 Monitor
Windows 7
MSI P67A-G43 Motherboard
Yamaha RX-V371 Receiver
I have two Twin Frozr iii 2gb 6950 cards and am attempting to use the HDMI on the video card solely for 5.1 audio out to my receiver while using video through the DVI jack of the same card directly to my monitor without success.
-Audio functions if I run the HDMI from the card into my receiver, then out to my Asus VG236 monitor.
-Audio functions when I run from the card to my receiver then out to my plasma tv.
-Audio functions if I have the DVI run directly to the Asus VG236 monitor and HDMI to the receiver then plasma tv (only in dual display and the tv must be on for audio to function this way. If I turn the tv off even though the receiver is still on the audio stops working and windows sound lists the 'AMD HDMI Output' as not plugged in).
-Audio even fuctions when I run DVI to the monitor and HDMI to the receiver, then out to the HDMI port on the same monitor but the monitor will only run at 60hz this way even when DVI is selected on the monitor, as though it defaults to the HDMI when dvi and hdmi are both plugged into the monitor.
And if i run the hdmi to the receiver "HDMI IN" port without using the "HDMI OUT" port from the receiver to anything, like my tv or monitor, the sound doesn't work and in windows sound the "AMD HDMI Output" is listed as "not plugged in" .
I purchased this monitor for the true 120hz capabilities, the HDMI on this monitor doesn't support 120hz, the maximum is 60hz. DVI is required to run at 120hz. I don't see any option in windows sound settings or CCC to resolve this.
I have also tried disabling onboard audio in BIOS with no effect.
For now i'm running the audio out my MOBO jack through an optical cable to the receiver but optical only supports 2.1 sound.
Any suggestions you can offer would be appreciated, thank you

bump,
Anybody?

Pulseaudio & tsched=0,random whitenoise since change to HDMI audio out

Hi all
I had a fully working mythtv box with pulseaudio. Some time ago, I remember I had to add tsched=0 to /etc/pulse/default.pa like in the following line
load-module module-udev-detect tsched=0
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But since then I have again those random white noise issues. I start watching a recording and when I skip for 30sek it might still play normal, but randomly and with very high probability like every third or second time I skip again there is no sound anymore, but a very strong noise blasting out of my TV speakers. It is nearly unbearable, so loud.
So basically it is the same thing I could earlier work around with the tsched=0 parameter, but after searching hours in google I could not find anything better/else than setting this parameter which I already have since very long time.
Does someone have an idea where to start searching for the culprit?
TIA

Ok, so I have had some time to devote to this. Since this was a a new install of Arch I decided to just reinstall again to wipe out anything that I might have added to cause further compication to the solution. I am sure I am missing something obvious as aplay shows the card:
$ aplay -l
**** List of PLAYBACK Hardware Devices ****
card 0: NVidia [HDA NVidia], device 3: NVIDIA HDMI [NVIDIA HDMI]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: NVidia [HDA NVidia], device 7: NVIDIA HDMI [NVIDIA HDMI]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: NVidia [HDA NVidia], device 8: NVIDIA HDMI [NVIDIA HDMI]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: NVidia [HDA NVidia], device 9: NVIDIA HDMI [NVIDIA HDMI]
Subdevices: 1/1
Subdevice #0: subdevice #0
To restate, my system is:
MB - Gigabyte GA-X58A-UD3R (onboard audio is disabled)
Graphics card - GTX 470
LED HDTV - Vizio XVT473SV
My Alsa-info output is here:
www.alsa-project.org/db/?f=04cdccbef389c4663f9db42d4d4a754321bf3fc3
I have tried numerous howtos, tutorials and posts to attempt to solve this issue, but no luck. Here are a couple of them:
http://newyork.ubuntuforums.org/showthr … ?t=1565479
http://wiki.xbmc.org/index.php?title=HO … ,_or_GT240
A couple of things worth noting:
All four channels are Mmuted (MM) each time I boot within alsamixer. There are no sliders on the four channels. They are either muted or not.
I have the HDMI input in HDMI1 on the TV, but I can move it to another if needed.
Since I am really unsure what would be needed beyond the alsa-info output I will hold off throwing irrelivant system logs and output, Please let me know what information would be helpful and I will post it.
I would really like to get this solved, so anyone willing to give a shot at helping me solve it would be most appreciated.
TIA

Worn out software, useless crapware on a brand new HP Envy laptop

I purchased an HP Envy last week. Brand new - i7, 8GB ram, 1TB disk. Screaming machine. Crammed with crap. And I got it from BestBuy.
My primary purpose in buying my laptop was specifically Cyberlink PowerDirector, which came with the machine via Cyberlink Multimedia Suite. Nice. Except that the suite - and all of the products inside it including PowerDirector - is two releases old. It came with PD v10, and the current release is v12.
You disabled Windows Defender, then installed McAfee Anti virus software, and then advertised that the system came with McAfee. McAfee requires an annual subscription, with the first year free (offered by McAfee, not BestBuy). So it's not exactly "free". Shame on you. It is not HP's policy to do this, says HP tech support, it was BestBuy's policy. In fact, HP does not recommend, nor support, McAfee or Norton (another common after-market add-in).
Adding insult to injury, my purchase ALSO included a "free" anti-virus software, offered by the reseller, one of three that I could choose between WebRoot, McAfee, and TrendMicro. Of course, it's not really free again: I have to purchase a subscription. But I now have THREE anti-virus applications.
Next, there were two copies of CyberLink YouCam. One is called "YouCam", the other is "YouCam 5". They are both from CyberLink. They are the same application, except that one is older version than the other, and neither are the latest copies.
Next, there are several multimedia players - Windows Media player, Cyberlink, and sMedio. Really: how many do I need?
You did the same with photo viewers and mangers: Windows Photo Gallery, Picture Gallery, and arguably Windows File Explorer.
Then you did it again with music players: Windows Media Player, XBox, HP Connected Music.
Then you did it again with file sharing: Box, SkyDrive, HP Connected Drive.
And you did it again with video editors: Movie Maker and Cyberlink.
And again with messenger/chat software: Skype and Pinger.
What's more - you didn't provide any documentation for any of the software you crammed onto the system.
Although I am happy with my laptop and accessories, you have significantly cheapened it's value, as I now have to spend a great deal of time figuring out which are needed Windows components, which is crapware, and which is duplicated junk.
When I got it home, I took it out for a spin, and discovered the aforementioned oddities. I brought the problems to the attention of BestBuy (corporate HQ, it turned out), who referred me back to the store manager, who referred me to their GeekSquad, who never - 2 weeks later - responded back.
At the same time, I contacted HP tech support, who confided in me that they have no knowledge of how this software got installed, who installed it, or who to go to for support. They don't even recommend using some of the software that came instlled (eg, McAfee).
Nice. So HP is blaming BB. So I personally went into BB with my rant, and spoke with a Geek, who walked me through a series of steps. Honestly, it was nice being talked to like a child, for it made me realize how the process worked.
"Did you order a custom machine?" "No."
"Was the box opened before you opened it?" "No."
"Was there a packing slip on the box?" "Yes. It indicates it came from an HP shipping center."
"So, you got an unopened box from HP, and you want to know where/when/how we installed that software?" "Uh, well..."
Nice. Now I have HP blaming BestBuy, and BestBuy blaming HP. However, BB seemed to be playing the role of tactful diplomat: Geek suggested the possibility that Microsoft coerced HP into installing the duplicate/crapware/old software.
I'm not buying it: I came from HP's factory, and much of the duplicate stuff is from HP which overlaps MS applications. And why would MS induce anyone to disable Windows Defender so that a competing product can be used, or, why would MS induce anyone to include PowerDirector on top of MovieMaker?
So, HP, I challenge you to explain why my new machine contains old/duplicate/crapware. Did BB put you up to the specs? Did MS put you up to the specs?

If it makes you feel any better, I ordered my HP Envy 17-j184nr directly from HP and it came with all of the same crap installed, and I've spend hours trying to get everything cleaned up so it's actually useable.

Multiple audio outputs - HDMI & Audio out

Hi all,
This is driving me a little nuts, so any help greatly appreciated! With the new Mac Mini models, you can have audio out via HDMI or the line out. I am thinking to hook the mini up to an LCD TV/monitor via HDMI (sound on the monitor) and also to my other TV/sound system via the mini DP and audio out.
I assume when the mini turns on it'll activate both displays (if they are turned on), and from what I understand you can have two displays running. I'd only want one at a time so I'd have the other display switched off. But can the mini output audio to either both, or whichever system I am using? I've read a lot of posts but can't find a definite answer. I only want audio (and video for that matter, but can turn off other screen) to one TV at a time, but do I have to go into the OS audio settings each time I want to swap between the two?
I'm also thinking of using Plex and keeping it open at all times, just sleeping the mini when not in use. Can the mini only output to one source, requiring manual switching to the other (i.e. going from HDMI to audio out)?
Thanks for your help!!

I would consider using a switcher for the video. And use the osx sound output selection to change the audio.

Audio through DisplayPort on brand new T500

I have just ordered a T500 with the Intel Graphics Media Accelerator x4500HD with vPro and want to connect it to a HDtv using the DisplayPort and HDMI. I know that I will need an adapter to do so but here is my question. Will the DisplayPort support digital audio?
I have seen threads on this forum stating that on some models the audio works and on other models the audio doesn't work... will it work on mine?

psycotik187 wrote:
Ok, so for everyones' information:
As explained to me by Lenovo, the DisplayPort on a T500 with INTEGRATED graphics motherboard supports ANALOG video only (vga) and will not support digital video of any kind (hdmi/dvi). It is a hardware limitation and is not fixable.
The only way to get a T500 to put out digital video on the DisplayPort is to obtain a completely new system with the ATI SWITCHABLE GRAPHICS motherboard.
Ack! That is flat-out FALSE: the T500 with Intel (only) graphics does digital video through either the built-in DisplayPort, or through the DVI port of an advanced mini dock or advanced dock. See this handy table of which models support DVI pass-through in the dock:
http://www-307.ibm.com/pc/support/site.wss/MIGR-72148.html
What is true is that the R500 with Intel (only) graphics does not support DVI pass-through. However, even it supports digital video through its DisplayPort.
And yes, I have personally used digital video from both a T500 and an R500. (Typing this reply through DVI on a T500 Type 2242. )
Best regards,
Frank
EDIT: The DisplayPort on both R500 and T500 does *not* support digital audio. You can use the analog audio out, or the digital coax audio out on the dock. Either way you will need another cable.
Results of Your Ideal Business-Class Laptop survey, concluded 2009-07-29.
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HP Officejet Pro L7580 - Yellow Ink Cartridge keeps popping out although it's brand new.

Hello,
I have had this officejet printer for about 4 years. I have never had a serious problem until now. A few days ago I replaced the yellow ink cartridge (88XL) because the ink indicator showed it as being completely empty. After replacing the cartridge with a brand new cartridge from OfficeMax, the cartridge pops out while I'm trying to print or copy something and the displays says that the yellow cartridge's ink level is not enough and needs to be replaced.
It seems at first glance that this is a mechanical problem concerning the yellow ink slot; however, I'm not sure. Or I suppose the problem could be related to the cartridge itself. To get around this problem, I've held down the cartridge and stuck a small pencil in the opening where the small latch of the "ink cartridge compartment cover" normally goes in. That way I've been able to print, but it's really a hassle. And honestly I don't think this is the real solution to the problem.
If anyone knows how to resolve this issue, I'd like to hear from you. Please let me know as soon as possible. Worst comes to worst I will have to go out and buy another printer.

Try this for a Quick Fix ...........
After reading other forum comments from people having the same problem with the yellow cartridge popping-out, combined with others who have realised that HP have no interest in compensating anyone for this rediculous example of, at best, 'bad design', or at worst 'blatent planned obsolescence', I have created a 'quick fix' that may add another 1, 2 or more years of life to the HP Officejet Pro L7580 Printer.
This is not the elegant technical solution I was hoping for. However, in hindsight, it may prove to be a more reliable solution than replacing the faulty part that is actually causing the problem. So, here it is the Quick Fix ........
I found a wooden triangular door stop that I cut to size that fitted exactly in the space between the plastic door and the offending yellow cartridge. To hold it in place, I wrapped the doorstop with 2" cellotape, then I stuck the door stop to the inside of the plastic door with double sided cellotape (double sided stick-on foam would also work well). With the doorstop in the correct place, the plastic door closed perfectly and was snug enough to apply sufficent pressure to the offending yellow cartridge, and hence stopping it from popping out again. To make sure the plastic door does not 'fly open' with the pressure of the yellow cartridge (when it wants to pop out!), I applied another piece of 2" cellotape around the outside of the door, holding it to the body of the photocopier.
This exercise only took 10-15 mins to do. I feel this is a much better option than spending another $300+ on a new All-in-One system, as well as being a good environmental solution. If this is DELIBERATE 'planned obsolescence', companies like HP need to be more accountable for, at best, 'sloppy design'. Any feedback would be appreciated.

No HDMI Audio Out Option on Laptop, Brand New HP Envy 17

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