NO header detail appears when downloading to excel from web template

When we run our queries via a web template and through the portal we get the results which shows the query title and report details. When we try to download this to excel the header(report title etc. )information doesn't come down but all the rest of the report does. If we go in again and change the variable values for characteristics (query is being changed and run the web template (via portal)again and download to excel the header (report title etc.)the whole report title and report detail now appear. Looking for someone who has resolved this problem.

For anyone who is interested, this was caused by our email client, not BIP.

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