NO HELP WITH ROUTING ISSUES FROM VERIZON

Spend 2 hours with technical support to no avail. Have routing issues where I can’t get from my FIOS residential account to remote web site abroad. Trace route fails at so-0-0-0.XT1.AMS2.ALTER.NET [146.188.14.209]. FIOS technical support is incapable of doing any troubleshooting beyond basic customer premises equipment, refusing to escalate the case to network engineering team. I was basically told by FIOS tech support supervisor {edited for privacy} that this is not Verizon’s problem and no help will be provided. What is even more frustrating that Verizon agents are not capable of receiving emails from customers with details such as trace route.
Is there anyone at Verizon monitoring this and able to help? Just in case, ticket number that I have with Verizon is {edited for privacy}
Here is trace route details.
tracert 212.44.136.226
Tracing route to brserv.bridgetour.ru [212.44.136.226]
over a maximum of 30 hops:
  1     1 ms    <1 ms     1 ms  Wireless_Broadband_Router.home [192.168.1.1]
  2    12 ms     9 ms     9 ms  L100.BSTNMA-VFTTP-71.verizon-gni.net [98.118.28
1]
  3    16 ms    19 ms    19 ms  G0-6-4-1.BSTNMA-LCR-21.verizon-gni.net [130.81.
75.132]
  4    45 ms    15 ms     8 ms  ae3-0.BOS-BB-RTR1.verizon-gni.net [130.81.151.6
  5    19 ms    19 ms    19 ms  0.xe-3-2-0.IL1.NYC9.ALTER.NET [152.63.26.81]
  6    21 ms    19 ms    19 ms  0.ge-1-2-0.IL1.NYC12.ALTER.NET [152.63.26.86]
  7   107 ms   108 ms   107 ms  so-0-0-0.XT1.AMS2.ALTER.NET [146.188.14.209]
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.

BT help aren't always that helpful, but BT engineers claim that it is a BT sales issue and nothing to do with them seems a bit extreme.
Are you sure your daily speed is 8Mbits, not 8Mbytes?  How are you measuring this?  Is it the number coming from the BT speedtest?
If it really is 8Mb, then I think it's worth checking with the mods;  at: http://bt.custhelp.com/app/contact_email/c/4951 .  But be aware they take 3 working days to reply: sometimes more if busy. 

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