No HP utility and can;t connect while scanning
My printer cannot connect to my Macbook when trying to scan, also when I access printer settings I only get General and Supply Levels, where did HP utility go and why can't I scan normally? My OS is OS X V 10.9.4 and my printer is an HP Officjet 4632 all in one.
Hello @Megan1229 , and welcome to the HP Forums, I hope you enjoy your experience!
I understand you're running into scan issues. I would love to help.
I would suggest deleting the printer from your print system, using this document: Uninstalling the Printer Software.
Once you have deleted it, I would suggest verifying and repairing the disk permissions: About Disk Utility's Repair Disk Permissions feature.
I would also suggest running your Apple updates: OS X: Updating OS X and Mac App Store apps
After the updates, I would recommend reinstalling the HP Officejet 4630 e-All-in-One Printer series Full Feature Software and Drivers.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.
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