No icons appear when opening Desktop Manager

When I open Desktop Manager 5.0, no icons appear. This happened right after downloading the "update".
I have tried doing a clean uninstall (per instructions on the Blackberry website) and reinstall 5 times and it keeps doing the same thing. I have tried reinstalling via web and CD.
Any ideas??? I'm really frustrated...
Thanks in advance!

Hi and Welcome to the Forums!
Since you were not explicit with the exact steps you took, I must suggest what may be redundant.
I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista/Win7, use the "Run As Administrator" option for everything.
1) Remove your device OS update package from your PC (add/remove programs)
2) Cleanly uninstall the RIM DTM software:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
Some have reported that there are more registry keys to remove than are discussed in that KB
Others have reported the use of a registry cleansing tool to also be helpful
3) Get a fresh download of the RIM DTM software:
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
Choose the version that is newest and (if applicable) compatible with your PIM (if you are synchronizing via USB):
KB12268 Applications supported by BlackBerry Desktop Manager for synchronization
4) Download (to your PC) a fresh copy of your device OS package from your carrier:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
5) Install DTM to your PC
6) Install (also to your PC), the device OS package
7) Start the organizer configuration over:
KB17022 How to configure organizer applications for synchronization using BlackBerry Desktop Manager
Hopefully that will get things going again. If not, then there may be something about your PC that is blocking DTM from functioning. Is it a corporate PC? And, if so, do they enforce any restrictions on the PC? That could block it from working.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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PIN: C0001B7B4 Display/Scan Bar Code
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Gooday
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Hey Mobz,
Welcome to the BlackBerry Support Community Forums.
I would suggest removing the current version of the BlackBerry® Desktop Software you have install and download and install the latest version of the BlackBerry® Desktop Software found here: http://bbry.lv/ds97JW .
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