No icons available on Webtop but they appear on classic webtop

Had a problem this morning where only some SGD users logging in lost all of their icons. It was working, and then if they logged off and logged back on they went away. Logging into the Classic Webtop showed all the icons though for users having the problem.
We found that killing off any suspended applications that a user was running would fix the problem and icons would re-appear. Has anyone seen any issues like this? It was very strange.
Thanks!
-Ryan

Connect your iPod to iTunes and check on the Device/Podcasts pane; there are several options for which Podcasts are "kept on/left on" the iPod at each Sync. Are they set the way you want? For instance, if the setting is "to keep on the iPod only new Podcasts", that would cause older Podcasts to be removed.
If you need to chnage the setting, you will need to Sync the iPod afterwards for the change to take effect.

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HT1229 Ive move photos but they appear as duplicates in iPhoto. When you try and open them it says Photo can't be found. I have thousands. How do I get rid of these images?

Hi Ive moved photos but they appear as duplicates in iPhoto. When you try and open them it says Photo can't be found. I have thousands. How do I get rid of these images?
Also I have many duplicate photos (from backups) It would be great to be able to remove all duplicates at one time, like in Itunes.
Can this be done?

You moved what photos from where and to where?
Are you running a Managed or a Referenced Library?
A Managed Library, is the default setting, and iPhoto copies files into the iPhoto Library when Importing. The files are then stored in the Library package
A Referenced Library is when iPhoto is NOT copying the files into the iPhoto Library when importing because you made a change at iPhoto -> Preferences -> Advanced. (You unchecked the option to copy files into the Library on import) The files are then stored where ever you put them and not in the Library package. In this scenario you are responsible for the File Management.

I have downloaded the lord of the rings BBC Dramatisation in 3 parts but they appear out of sequence on my iPod no matter how I try to arrange them in my library when I sync my iPod they are still out of sequence eg: Book 1, Book 3 Then Book 2. HELP!

I have downloaded the lord of the rings BBC Dramatisation in 3 parts but they appear out of sequence on my iPod no matter how I try to arrange them in my i Tunes library when I sync my iPod they are still out of sequence, eg: Book 1, Book 3 Then Book 2. HELP!

If you are wondering why you are not getting any responses, it is because you have vented a complaint without any details that make any sense or give anyone something to work on.
If you want help, I suggest actually detailing what has happened, with versions of software etc. Anything that would let us assist.
As a start I am guessing that you have not really got the hang of "How it all works". Firstly download the Pages09_UserGuide.pdf from under the Help menu. Read that and view the Video Tutorials in the same place. A good addition would be the iWork 09 Missing manual book and something to help you learn how to use your Mac.
If there are specific tasks you need help with:
http://www.freeforum101.com/iworktipsntrick/index.php?mforum=iworktipsntrick
Is a good resource.
Peter

HT4463 I got I tune gift cards...I'd like to use them purchasing other items at apple store...BUT they appear geared only to purchase tunes...it keeps referring me to billing information even though I have money in credit

I got I tune gift cards...I'd like to use them purchasing other items at apple store...BUT they appear geared only to purchase tunes...it keeps referring me to billing information even though I have money in credit

Credit balances do not expire. First, make sure you're logged into the iTunes Store using the account ID and password you set up, or used, when you redeemed your cards. If you are, try signing out of the account and back in.
If you're sure you are using the correct account and that you're signing in to the iTunes Store, and signing out and back in doesn't help, go to the Purchase History and review your purchases to make sure that you should indeed have a balance left. iTunes doesn't always refresh the balance it shows, so it's possible you spent the money and it just wasn't being reflected in the display, thought it would be unlikely that you spent the entire balance unless you have a credit card on file as well.
If you confirm that you should have balance left but the iTunes Store isn't showing it correctly, go here:
iTunes Support
and follow the instructions to report the issue to the iTunes Store.
Regards.

HT4539 how can i download a previous purchase to my new computer? I can't find it in my purchased category but they appear as purchased on th ei tune store??

how can i download a previous purchase to my new computer?
I can't find it in my purchased category but they appear as purchased on th ei tune store??

What type of item is it ? What you can re-download will show under the Purchased link under Quick Links on the right-hand side of the iTunes store home page on your computer's iTunes. As long as they are still in the store then your apps and ibooks should appear there, and potentially music, films and tv shows (media can't be re-downloaded in all countries) - audiobooks and ringtones are currently one-time only downloads, so they won't appear.
If they don't show then have you still got copies of the items somewhere e.g. on your old computer (copying between computers) or on a backup of your downloads ?

I am trying to delete icons from the desktop but they do not delete

I have tried to delete icons from the desk top but they do not remove. I am not sure what to do.

BarbaraAlaska wrote:
I click on the desktop icon,( it is an old file I no longer use), I push command and delete, then I put in password. Then it sounds like the icon is deleted but the icon is still there.
Sounds like its permissions have been changed.
Right-click (or ctrl-click) the file and choose 'get info' from the drop-down.
Read the permissions at the bottom of the Info window.
If you don't have read & write access, what does?

Aperture albums and items missing, but they appear to be listed in apalbums

Greetings, all, I might be facing a lot of work to redo in my near future that I'd like to avoid. Any help would be appreciated.
I recently (about a week ago, and without any logical explanation that I could think of, unless my new Time Machine drive is more like a wrecking ball for Aperture) had several albums go missing from one particular project. The images in those albums are missing from the Aperture library as well. I've tried a database rebuild (took several hours) and also a consistency check (took several hours). Neither of those options seemed to change anything. The library size is about 100 GB, and it lives on an external hard drive. The files in question are from two days, and it's probably a few hundred at most. But they had all been edited. The masters are referenced across other external hard drives. The masters are fine and they are not missing.
All of my adjustments (and organization through Aperture and metadata) seem to have vanished. I've searched for the dates of missing files in the "All Photos" built-in smart album of the library, I've searched for "File Status:Missing" and I think I've tried about everything else I can think of. I've done many Internet forum searches, including one here in the Apple forums that came up with this unanswered post: http://discussions.apple.com/thread.jspa?messageID=8276709&#8276709
I've been unable to make any rhyme or reason of what has caused this problem. I'm starting to think there might not be an easy way to fix this problem and I might have to just re-tone, re-edit, and re-layout the book as well. That would be several hours of work that I'm not looking forward to.
If I look into the package contents of the Aperture library and go all the way down to the project where stuff is missing from, I can see all the albums there as "[album name].apalbum." When I take a look inside those files, I see what appears to be the information of my album in there, including a few hundred strings that are probably references to the images. Sadly, though, these xml documents that I've read were the beauty of Aperture because they had the potential to rebuild a broken database don't seem to be working.
My next idea, barring anything better that somebody pitches my way, is to export all the projects I've added or edited since the last vault update (Dec. 1) and then rebuild from the vault and reimport the projects that haven't been backed up. I'm not even sure this will work because I really don't know when this problem happened. I haven't been in those albums in probably at least a month.
Anybody have any ideas that might be a help to me?

Update:
Thanks to these two posts that I ended up finding (links at the bottom), I only spent about two days working on this. The most time consuming part was testing this on a copy of the library, rebuilding the database to determine if it would work. After it did, I tried it on the real library.
Aperture sometimes seems a little quirky and I've been unable to figure out how my problem happened. I've been considering a move to Lightroom now for a while, and this issue is one thing that helps me want to move that direction. The other thing is that Apple didn't introduce non-destructive brush edits like Adobe, and it doesn't seem like this will happen anytime soon.
Anyway, I hope nobody else has this happen to them.
http://discussions.apple.com/thread.jspa?messageID=3543041&#3543041 and http://discussions.apple.com/thread.jspa?messageID=3556173&#3556173

TS3274 My iPad won't open apps that I have downloaded and they did not put an icon on my iPad but they say open when I go to them on itunes

My iPad won't open the new apps I am downloading. It didn't even put an icon on the iPad but it does say to open in the iTunes Store.

Try disable all restrictions.
Settings>General>Restrictions

Sending the UNIX command to install updates over Remote Desktop returns No Updates Available, but they appear when I manually check in the App Store. Why?

We use profile manager to set the URL for the Software Updates on a server inhouse, and the clients see the updates when I open the app store on their iMac, but when I try to send the update command to all Macs through Remote Desktop, RD is returning that there are no updates available.
And here's a log message:
Mar 20 09:45:17 Alisas-iMac kernel[0]: BUG in process suhelperd[261]: over-released legacy external boost assertions (1 total, 1 external, 0 legacy-external)
Mar 20 09:45:17 --- last message repeated 11 times ---
Why does this happen? Do we really have to manually update each client or is there something wrong?

We use profile manager to set the URL for the Software Updates on a server inhouse, and the clients see the updates when I open the app store on their iMac, but when I try to send the update command to all Macs through Remote Desktop, RD is returning that there are no updates available.
And here's a log message:
Mar 20 09:45:17 Alisas-iMac kernel[0]: BUG in process suhelperd[261]: over-released legacy external boost assertions (1 total, 1 external, 0 legacy-external)
Mar 20 09:45:17 --- last message repeated 11 times ---
Why does this happen? Do we really have to manually update each client or is there something wrong?

I copied 7 cd audiobooks to I tunes, but they appear as track 1 of disc 1, track 1 of disk 2 etc. How can I arrange these tracks in correct order of each disc?

I don't have the audio CD's any longer, but the information is on I-tunes, but not just in the correct sequence. Is there any way to correct this? thank you!

You can change the Track # information for each track on those albums. If iTunes cannot find an album in its online database of CDs, it will not have detailed information about the tracks. This often happens with things like audiobooks on CD.
Select one of the tracks in a listing in iTunes. Right-click on the track, and select Get Info. On the Info window, go to the Info tab, and update the Track # information, so that it is correct. You can update the Name of the track and other information you see there, if desired. You can also go to the Options tab, and change the Media Type to Audiobook, if the item currently appears under Music in your iTunes library (and you want it to appear as a Book).
NOTE: You can select multiple items at once in iTunes, and do a Get Info, if the change you are making for all the items is the same.

I can't find my purchase's in my itunes folder but they appear in my account information?

the itunes that i have downloaded appear in my account information but not in my purchased folder?

You can't download music from other sites directly on the iPhone from an email link.
Open the link on your computer, download the music to your computer, import it into iTunes on your computer, then sync it from iTunes to your iPhone.

While typing an email on iphone the letters and words don't appear for me to see but they appear for recipient of email

When using my iphone 5 to type an email the letters and words do not appear for me to see what I'm typing but when I send to recipient the words and letters appear for them to see. Why is this happening and how can I fix it? Thanks, kmg

Hey hoosier 49!
I have a couple of steps for you to try that may help you resolve this issue. First, attempt to force close the email app, then relaunch and test the issue again:
iOS: Force an app to close
http://support.apple.com/kb/ht5137
If the issue is still unresolved, you may need to reset the phone according to the instructions in this article:
iOS: Turning off and on (restarting) and resetting
http://support.apple.com/kb/ht1430
Thanks for using the Apple Support Communities. Have a good one!
-Braden

I organise my photos in iPhoto on my iMac and use Photostream to put them on myiPad for a presentation. But they appear on the iPad Photostream in a different order. And I cant seem to be able to then reorder them on the iPad. What's wrong please?

I

Photostream keeps photos in the order they are added.
Photostream wouldn't be my ideal choice for adding photos to your device for the purposes you mention, since it is intended for sharing your latest photos. I'd be inclined to add the photos as an event or album from iphoto by syncing them either by USB or by wifi.

HT4890 I have transferred 127 photo's set in chronological order from my PC to my iPad using Photo Stream but they appear all jumbled up. How do I prevent this happening?

How do I rearrange the photo's in an album on my iPad?

Photo stream is just a sync service and you have no control over the ordering of photos. But, what you should be doing is moving the photos out of photo stream into a different, permanent album where you can order as you wish. Remember, if you ever turn off photo stream for whatever reason, the photos in that special album will be deleted. When you later turn the service back on, you'll only get those photos still in the stream server, which are limited to a max of 1000 and no older then 30 days.

When opening my home page or safari icons, they open but they are shaded and don't work, it's like they are frozen. I can tap on google and the keyboard come up but it won't search. Any ideas how to fix this?

Hello,
I am a new Ipad2 user and have a problem that I'm not sure what to do. When I try to open my homepage I created or the Safari icon, it opens fine, but they don't work. The page is shaded, does not scroll and is locked up. I can tap google and a keyboard come up and I can search but the results are shaded and are frozen(does not scroll). Does anybody know whats going on? I appreciate your help.
Thanks

Try clearing Safari's cache : Settings > Safari > Clear Cache (and Clear History)
If that doesn't work then try closing Safari completely and then re-open it : from the home screen (i.e. not with Safari 'open' on-screen) double-click the home button to bring up the taskbar, then press and hold any of the apps on the taskbar for a couple of seconds or so until they start shaking, then press the '-' in the top left of the Safari app to close it, and touch any part of the screen above the taskbar so as to stop the shaking and close the taskbar.
A third option is a reset : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.

No icons available on Webtop but they appear on classic webtop

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