No Incoming Calls on my New Verizon FIOS phone

Just swicthed my home phone number from Another VOIP base vendor and home TV from Dish to FIOS, after amazing product details and promis of cerdit of 100$ ATM card.
First Issue:
No one in my friends can call me now except those who are already on Verizon Network, Not acceptable, Tried to call VZ on the phone no luck, Chat agent is not available for this service.
Second Issue:
NO one can tell me in VZ how i will get my credit for switching to FIOS, the number they gave me simply mention that its for new customer and hangup, No sure what needs to be done here.
Posting on this Fourm to see is any one else has the same issue
Ahsan

As it happens, I switched to Verizon's bundle from Time Warner a few days ago. I opted to transfer my phone number so I could keep the old one. According to the Verizon order entry process, that number was transferable.
After a somewhat rocky switch over (that's another story), I found I have the same problem. Incoming calls within the Verizon
network work fine, but callers from outside the Verizon network are told by a recorded message that they've reached a
non working number.
I got a trouble report in via the web, as a human operator was impossible to reach. .... Still waiting for a resolution.

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