No incoming calls or texts for 9 days!!!

My number of 15yrs ported over from tesco last week and worked fine at the start but for the past 9days I haven't received a call or text? I have been onto 150 every single day and nobody has a clue. I have had all sorts of resets, refreshes, sim swaps...and now I'm being told to just sit tight by a different person each time.
I use this number for business and I'm losing work every day that goes by and the most frustrating thing is that I have no confidence in EE to rectify this as the ppl I speak to openly admit they don't know what is wrong!!! Tomorrow will be a full week without service. How depressing that there is no fix in sight.
Gutted

Hi yes have tried restarting and resetting network settings but still nothing.....

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