No incoming calls with SPA9000.

I just replaced our SPA9000 and now we can't get incoming calls. Outgoing calls works fine. We have all ports opened on our router and NAT Keep Alive is enabled. Any thoughts? I've reset the device and upgraded the firmware but still no luck.

did you use the setup wizard for configuring the device? have you configured auto attendant for the device already? if you configured aa, check if you can call aa from the phone. if not, then it has something to do with the configuration for your aa. another option is to replace the contact list with the extension number so that calls will go to specific extension.

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SIP incoming call with G722-64 codec not working

Hi, Guys.
Have setup cube sip trunk to ITSP, incoming and outgoing calls are working. Except for an incoming call with g722 codec and video h263 (just need voice call). The called number does not even ring. The caller informed that his using polycom phone.
Also, itsp provided 10 numbers for testing in which we can assigned to our phones but only the main number is working. When doing an incoming call, (dialing the other numbers except from the main number) can see always on the logs that itsp is always feeding the main number. I think it was because of the configuration under the sip-ua (register the maint number to a registrar) but itsp informed that it was also their setup for other clients and is working. Appreciate your help on these.
Thanks

I have looked at your logs and here are my observations..
1. When you disabled fast start on CUCM, I asked you to enable early offer on your CUBE, however I dont see this in your logs..
This is the INVITE sent to your ITSP, as you can see, this doesnt contain any SDP, that suggest you are doing delayed offer..
Sent:
INVITE sip:[email protected]:5060 SIP/2.0
Via: SIP/2.0/UDP 172.21.8.134:5060;branch=z9hG4bKC862F
From: <sip:[email protected]>;tag=AE7F464-1B0F
To: <sip:[email protected]>
Date: Thu, 03 Apr 2014 07:33:09 GMT
Call-ID: [email protected]
Supported: 100rel,timer,resource-priority,replaces,histinfo,sdp-anat
Min-SE: 1800
Cisco-Guid: 0011462194-3037647155-0083893506-2887478836
User-Agent: Cisco-SIPGateway/IOS-15.2.4.M4
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
CSeq: 102 INVITE
Max-Forwards: 70
Timestamp: 1396510389
Contact: <sip:[email protected]:5060>
History-Info: <sip:[email protected]:5060>;index=1,<sip:[email protected]:5060>;index=2
Expires: 300
Allow-Events: telephone-event
Authorization: Digest username="AMM-4324-Trunk",realm="amcomvoice.ipsystems.com.au",uri="sip:[email protected]:5060",response="9555a4d29d9316d3f5d416f9a5096ee2",nonce="BroadWorksXhtjq88oeTdvuambBW",cnonce="6AFA84F5",qop=auth,algorithm=MD5,nc=00000001
Content-Length: 0
2. If you are doing DO, then your CUBE needs to send an answer to what your ITSP is offering in its ACK..but this is not happening
Here is what I see..Your CUBE sends SDP in its PRACK
Sent:
PRACK sip:[email protected]2.147.134.21:5060;transport=udp SIP/2.0
Via: SIP/2.0/UDP 172.21.8.134:5060;branch=z9hG4bKC9232B
From: <sip:[email protected]>;tag=AE7F464-1B0F
To: <sip:[email protected]>;tag=SD7qfu599-1874793413-1396510390487
Date: Thu, 03 Apr 2014 07:33:09 GMT
Call-ID: [email protected]
CSeq: 103 PRACK
RAck: 323009643 102 INVITE
Allow-Events: telephone-event
Authorization: Digest username="AMM-4324-Trunk",realm="amcomvoice.ipsystems.com.au",uri="sip:[email protected]2.147.134.21:5060;transport=udp",response="a9d772d988ec971cdad556fd4a992bd0",nonce="BroadWorksXhtjq88oeTdvuambBW",cnonce="58621262",qop=auth,algorithm=MD5,nc=00000002
Max-Forwards: 70
Content-Type: application/sdp
Content-Length: 293
v=0
o=CiscoSystemsSIP-GW-UserAgent 1079 7198 IN IP4 172.21.8.134
s=SIP Call
c=IN IP4 172.21.8.134
t=0 0
m=audio 17082 RTP/AVP 8 96 100
c=IN IP4 172.21.8.134
a=rtpmap:8 PCMA/8000
a=rtpmap:96 telephone-event/8000
a=fmtp:96 0-16
a=rtpmap:100 X-NSE/8000
a=fmtp:100 192-194
a=ptime:20
###Here is your ACK to the 200 OK from ITSP###
On the ACK...Your CUBE doesnt include any SDP in its ACK, hence your ITSP disconnected the call immediately
ACK sip:[email protected]2.147.134.21:5060;transport=udp SIP/2.0
Via: SIP/2.0/UDP 172.21.8.134:5060;branch=z9hG4bKCA1335
From: <sip:[email protected]>;tag=AE7F464-1B0F
To: <sip:[email protected]>;tag=SD7qfu599-1874793413-1396510390487
Date: Thu, 03 Apr 2014 07:33:09 GMT
Call-ID: [email protected]
Max-Forwards: 70
CSeq: 102 ACK
Authorization: Digest username="AMM-4324-Trunk",realm="amcomvoice.ipsystems.com.au",uri="sip:[email protected]:5060",response="9555a4d29d9316d3f5d416f9a5096ee2",nonce="BroadWorksXhtjq88oeTdvuambBW",cnonce="6AFA84F5",qop=auth,algorithm=MD5,nc=00000001
Allow-Events: telephone-event
Content-Length: 0
017151: Apr 3 07:33:11.089 UTC: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
BYE sip:[email protected]:5060 SIP/2.0
Via: SIP/2.0/UDP 202.147.134.21:5060;branch=z9hG4bKahsb3f108gbhq8pbn5k1sdj0gkbf0.1
From: <sip:[email protected]>;tag=SD7qfu599-1874793413-1396510390487
To: <sip:[email protected]>;tag=AE7F464-1B0F
Call-ID: [email protected]
CSeq: 323009054 BYE
Max-Forwards: 9
Content-Length: 0
I have two suggestions..
1. Downgrade or upgrade your CUBE IOS. Something is not quite right with this behaviour
2. Send your full sh run
On your inbound call issue, you need to send me the logs for a call to another of your DDI..

No phone icon to answer incoming calls with text message

I have a brand new iPhone 5 with iOS 6.1.4.
When I have an incoming call, I do not get the small telephone icon on the bottom right of the screen, so I have no access to options such as answer with text message. What can be done to activate this?

You search your iPhone for the Phone app and put it back there.
Or tap in Settings > General > Reset > Reset Home Screen layout button

Cant reply to incoming call with text while on phone

Before IOS7 I could reply to an incoming call while on a call with a text " Cant talk right now I will call you later". With IOS7 that is not an option. I spoke with Apple tech support they said it was a Verizon issue. That Verizon has to update their system to be compatible with the update. I spoke with people who have iphone 5's with AT&T and Sprint and the have the same issue. This was a really nice feature and I wish it was someway to get it back. Can somebody help

I am not happy that they removed this feature either. Unfortunately, Apple seems to be changing many things for the worse since Steve Jobs is gone. User friendliness was a big priority to him, and this being one of those and also being efficient and possibly safer in the case that you may be on the phone and driving. You could, with one touch, let your second caller know that you were busy or you would call them back...this is not one of Apple's best decisions by far

Is it possible to use an aux cable to listen to music in your car stereo, but answer incoming calls with the bluetooth headset?

I can't figure it out. I have to unplug the aux cable, turn off my bluetooth headset and then turn it back on to answer the call.

Yes... simply select the appropriate audio output when answering the call.
See pages 58 and 59 of the User's Guide.

Rejecting a call with 7921

Could I reject an incoming call with a Cisco IP Phone 7921 pressing any button (for example the red one)?
Thanks.

iDivert, would transfer the call to vm-pilot.
/M

How to limit incoming call on B-ACD CME?

I have configure B-ACD on CME 4 and its working. But I have a problem with incoming call from outside (PSTN). I set queue-len for 30 queue. But on busy hour, some call hear only ring tone. No greeting tone or busy tone. When I check call session, its only 10 or 15 session.
How to limit incoming call, let say, for 10 calls only? The 11th call will receive busy tone.
Here are my config:
application
service queue flash:app-b-acd-2.1.2.2.tcl
param queue-len 30
param queue-manager-debugs 1
param number-of-hunt-grps 1
param aa-hunt2 0
service aa flash:app-b-acd-aa-2.1.2.2.tcl
paramspace english index 1
param number-of-hunt-grps 1
param handoff-string aa
param dial-by-extension-option 1
paramspace english language en
param max-time-vm-retry 1
param max-extension-length 7
param aa-pilot 2999
paramspace english location flash:
param second-greeting-time 30
param welcome-prompt _bacd_welcome.au
param call-retry-timer 15
param max-time-call-retry 60
param voice-mail 0
param service-name queue
FYI: I have no voice mail. 'param voice-mail 0' is to send unanswered call to my operator.
Regards,
Iwan

Hi Iwan,
To restrict the number of calls to the application you need to configure only the appropriate number (10 in your example) of dial-peers to point to the AA Pilot number. Have a look;
Set Up Incoming Dial Peers for AA Pilot Numbers
In this task, you associate dial peers for incoming calls with the AA service that you want them to use.
Cisco Unified CME B-ACD is available for outside calls through voice ports and trunks, for which dial peers must be set up. When you set up a dial peer, you use the service command to associate it with the name of the Cisco Unified CME B-ACD AA service that you want callers to that dial peer to reach.
Note You must configure a dial peer for each incoming DID voice port.
To determine how many ports or trunks you must have for your Cisco Unified CME B-ACD service, consider the following:
Total number of phones across all ephone hunt groups
Total number of slots in the queues across all queues
Total number of PSTN ports feeding into the queues
The number of simultaneous calls that Cisco Unified CME B-ACD can handle is limited by the number of PSTN ports, but these ports may not always be in use. For example, you could have three queues with ten slots per queue, but configure only 10 ports instead of 30 because you do not expect the three queues to ever be full at one time.
From this good doc;
http://www.cisco.com/en/US/products/sw/voicesw/ps4625/products_configuration_guide_chapter09186a00805f2305.html#wp1003323
Hope this helps!
Rob

Can accept incoming calls but cannot make outgoing...

So I've been in this one skype group for a few months, and everything's been fine up until this point. What's happening is that I try to call the group, which I've never had a problem doing, but it just keeps calling and calling and no one receives it. I can't end the call either, I have to wait until it finishes "trying" to call. I can receive incoming calls with no problem though.
I've also been having a small problem every now and then where I lag out of a call, and I know this has nothing to do with my internet because everything else is working perfectly fine.
I have Windows 7, do not have the latest version of skype because I don't like it at all... And I know that can't be the problem because the older skype's been working fine for years. I'm not sure what could be causing this problem now, but if anyone could suggest something I can do to fix it (without updating skype), I'd be really grateful.

Posted: Nov 25, 2010 5:17 PM
If your facetime does not work and you don't see the facetime button when you try to initiate a call try texting yourself. Sometimes your phone company has deactivated your text messaging when you hook up your new Iphone 4. Phone them and get it reactivated and it will work. You need three things to activate facetime. 1. Cell phone service (naturally) 2. connection to a router (wifi) and 3. text messaging that works. A text message is sent to complete the connection.
Have a great day and enjoy facetime.
Wayne Howkins

CUCIMOC - Display Outlook contact information by incoming calls

Hi, is it possible to display some outlook contact information in CUCIMOC by incoming calls? Szenario: The customer's contact information are already added to the outlook contacts. By receiving a call from an external customer only the phone number is displayed, it would be helpful also to display p.e. the customer's name, photo, etc. Is it possible to check the incoming calls with the outlook contacts? Thanks for help.
Alex

Thanks for quick response.
What about configuring the information are displayed by incoming calls. The username and photo-uri are shown - is it possible to display some more / specific information from AD, p.e. units?
Thanks. Alex

Multi incoming calls (spa 525g - 5 lines)

Hello,
I got a SPA 525G2 color with 5 lines.
I don't know how correctly configurate into (web browser IP panel of my phone) to use incoming calls with it's rule :
When line 1 is busy, i would like that next incoming calls goes to the 4 other lines empty.
Cause actually, all incoming calls goes to line 1. When i'm ever on phone into line 1 you imagine well that's it's not easy to manage.
Thanks for your help.
Regards,
Denis

In the Phone tab, under Miscellaneous Line Key Settings, you can
configure line mapping. Each LED (line/extension) can hold two calls. You can
assign an extension to two LEDs. The first call always causes the assigned LED to
flash. Choose one of the following:
• Vertical first—The next LED on the phone flashes with the second incoming
call.
• Horizontal first—The same LED to flashes with the second incoming call.
Vertical First

Decline call with message

Hi there!
When I have my iphone locked the button to decline a call with a text message does not show up, but it does show up when I receive incoming calls with the phone unlocked.
Any idea on what the problem should be?
Thanks in advance.

There is a setting for that. With iOS 7.1 on a 5S it is Settings > Touch ID & Passcode > Allow Access when locked > Reply with Message
In earlier versions I think it was in Settings > General > Passcode

I can call out but all incoming calls are going directly to VM with no signal that I missed a call or have VM. I can send/receive text messages from other iPhone/iPad/iTouch users, I am assuming this is really "iMessage." Is it apple software?

I have spent hours on the phone with Apple and AT&T. I went thought reset, on/off, etc, etc with both companies to no avail. Each company pointed fingers at the other....as being the source of the problem.
Problems: Suddenly ALL incoming calls were going directly to VM with no signal I missed calls and/or had VM. I was also unable to receive all Text Messages...Oddly, I could send text messages to anyone (even non-apple users but I could not receive their responses)........then I when I got home I started receiving text messages from other apples users ONLY. I assume now - iMessage kicked in and I could text (send/receive) other iPhone/iPad/iTouch users ONLY. ....yes, I could still (send) text messages to my husband's blackberry (he received my messages fine) but my phone would NOT receive his text respones.
Finally, I googled the problem and found this community where other people have had the exact same problems! One person said he "turned off 3 G" which was the solution for him....so I did the same and VIOLA! My problem solved! Nevermind the fact that I pay for 3G and cannot use it....so here's my question, if 3G is the problem on my phone is this an APPLE issue or a NETWORK problem? Do I purchase a new phone and slip in my same SIM card and hope the same does not occur or do I get a whole new SIM card and phone? What is the long term resolution to this problem?
I am happy however to find that my problem is NOT an isolated incident and wish Apple or AT&T had told me this is not so uncommon because I thought (based on the baffled response from Apple) that this has never occurred before. Where is Steve Jobs when we need him?

jsavage9621,
It pains me to hear about your experience with the Home Phone Connect. This device usually works seamlessly and is a great alternative to a landline phone. It sounds like we've done our fair share of work on your account here. I'm going to go ahead and send you a Private Message so that we can access your account and review any open tickets for you. I look forward to speaking with you.
TrevorC_VZW
Follow us on Twitter @VZWSupport

What can be wrong with my iPhone 4? There is no sound from incoming calls, SMS and even when I play music. I already checked that it's not muted, volume is high and not set to "vibrate mode."

What can be wrong with my iPhone 4s. There is no sound from incoming calls and SMS even when I try to play music.
I already checked that it is not muted, volume is high and not in " vibrate mode."

What can be wrong with my iPhone 4s. There is no sound from incoming calls and SMS even when I try to play music.
I already checked that it is not muted, volume is high and not in " vibrate mode."

Help please...iphone5 when trying to make a call, after hitting green button to make call, screen goes straight back to keypad and all incoming calls go straight to voicemail, any ideas please? Everything else seems ok. No problem with sim or carrier

Hi...I have just obtained a secondhand iphone 5. I'm not technically minded and I don't understand 'geek speak' so please be gentle. I have done all I can think of to bottom this problem. I have switched on and off. Tried different o2 sims (including 2 brand new) that I know are fine, restored to factory settings, changed carrier from 'Auto' to O2 and spent ages on line with o2 chat but everything at their end is absolutely fine. Everything on the phone seems to be working apart from the phone aspect of things. All incoming calls go straight to voicemail and show on the phone as 'Cancelled calls' and when dialling out, I can key in the numbers and get the keypad tone (not dialling tone) but as soon as I press the green key to make the call, all that happens is the keypad pops back up onto the screen. The phone was bought on ebay as an o2 phone (the photo showed Giffgaff on the phone's screen but I understand this to be one and the same?) and as being 6 months old but I have put the serial number into the support website and...surprise surprise..,it must be at least twice that age as the warranty has expired. I have made 2 attempts to have a web chat with Apple Support, have reached the 'You're all set, we'll be with you in 2 mins' and have been left hanging there for over an hour on each occasion, so I've given that up as a bad job!! Any help will be much appreciated...and also, will Apple charge me £25 for each of the aborted chat attempts, please? Over to you...hopefully and many thanks in anticipation.

My phone works all fine when am in mumbai but as soon s i leave mumbai I am not able to make an otgoing call
This is entirely a carrier issue. If your carrier (airtel) doesn't provide service outside of Mumbia, this has nothing to do with your iPhone.
i feel i need to change my brand
This is a user-to-user tech support forum, not Apple. No one here cares at all about your threats.
NEVER post personal info in this public forum

My contact names will not display with incoming calls

I just received the I-phone 4S. I had the 3GS. I have synced properly on i-tunes, but now some of my contact names do not show up on incoming calls. Help.

I am assuming that you have associated a picture with the contact in the information for the contact

No incoming calls with SPA9000.

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