NO INK LEVEL being shown?

My HP Destjet 3940 is not giving me feed back on ink levels?   I am using the correct cardridges.  Need help please

Hi andrewkennedy,
How were you checking your ink levels previously? Did something change recently that may have impacted your ability to check ink levels? If you wanted, you could use the HP Print and Scan Doctor to check your ink levels.
Click here to download and run the utility > HP Print and Scan Doctor
I hope this is helpful.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Similar Messages

  • To check ink levels I am told to print self test. page from cpu or printer.

    There is no way to print a test page on my" psc 2410 all in one" connected to a HP cpu with Win 7, 64 bit. Is there a workaround/

    The page here shows how to print a self-test report from the front panel, but it does not appear to have ink level information.  I have not used a PSC 2410 for years, but the following may give you what you need:  press the # and * buttons together on the printer.  The screen will say "Enter special key combination".  Press 1 2 3.  This should bring up a service menu.  Use the right arrow button repeatedly to bring up a "Special Reports" screen, OK, then right arrow to select "Cartridges" or some similar, then press OK. A page will print with ink level information shown about the middle of the page.
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

  • Empty Ink Level Displayed After Installing New HP Cartridge on HP D7260

    Hi there,
    I have an HP Photosmart D7260 printer.  I have alway used genuine HP ink cartridges.  I recently replaced the Cyan cartridge after it ran out of ink however the printer is still showing the cartridge as empty.  I printed the Self test Diagnostic Page and the ink level is shown at 0%.  The ink expiry date is shown as "04/01/2016" indicating that the cartridge is new.
    I've tried reseting the printer and reinstalling the cartridge several times.  How can I get the printer to show the correct level for the new full cartridge?  I don't want to buy a new cartridge since this a brand new genuine HP cartridge.  I'm quite sure there is a way to reset the incorrect ink level so please advise.
    Serial Number:  [edited]
    Firmware Version:  RExxFN0721BR
    Please help!
    John

    I have the exact same problem with a Photosmart 3210 printer.  My brand new light magenta cartridge is not showing up as full and I can't print even black & white!  This is ridiculous.  I hope someone at HP replies to your posting with a solution soon!

  • Wireless printer offline/ink levels

    Whenever I try to print to my printer wirelessly the printer always is offline. It is shown as the default printer but offline. I can print to it via USB.
    I recently reinstalled the software  and it worked ok (online).  When I next go to print the printer is offline again. Done this twice so far.  Apart from reinstalling the softwareevery time  is there any thing else I can do or do I just use a usb cable?
    I am using a HP desktop computer and two ASUS laptops, and the blue wireless light on the printer is glowing steadily. It is offline to all computers. I have run the HP print and scan doctor a couple of times but it still remains offline
    Is there any method/program to view the ink levels of the printer? I could not find any on the installation CD.
    Any help would be appreciated,
    John

    Wow, I am overwhelmed by the number of responses received to my question. By reading these forums it seems trying to connect HP printers wirelessly is fraught with problems.
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    Well lesson learnt, time to dump the HP printer and purchase a more up to date printer that will connect by wireless and has basic functions such as a way to determine ink levels. Epsom printers seem to be capable of these functions and have a good reputation.
    So good bye HP.

  • Ink level no longer displays

    My C4280 (I have Vista) has stopped automatically showing ink levels when printing (the cartridges are HP , not refilled or remanufactured). Can anyone tell me how this can be restored?
      Meanwhile I’ve tried “Method One (using HP Solution Centre)” but at the window’s top right it says “Ink levels not currently available”, and in Toolbox it says: “The computer is unable to establish two-way communication with the device.”
    With “Method Two” am not quite sure what is meant by “the software program”, but in Windows just General, Security and Details. Going straight to Print doesn’t offer any Properties.Photo Gallery, for example, clicking File doesn’t offer a Print option in the dropdown, and on clicking Properties there is no Services tab.

    Sometimes in thr rush to download the software you forget the other (sibling) programs.  
    The Utility patch  fixes:
    known problems with the following features and functionality: HP Print Status
    Toolbox
    Ink Levels
    Solution Center
    HP Scan (All-in-One)
    Front panel scan button (All-in-One)
     mwatts:
     http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-77751-1&lc=en&dlc=en&cc=us&...=
    dunno:
    http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-77751-1&lc=en&dlc=en&cc=us&...=
    Alas, Hp does not offer these utiliies for the HP6122 with HP990C drivers.
    I am a volunteer. I am not an HP employee.
    To say THANK YOU, press the "thumbs up symbol" to render a KUDO. Please click Accept as Solution, if your problem is solved. You can render both Solution and KUDO.
    The Law of Effect states that positive reinforcement increases the probability of a behavior being repeated. (B.F.Skinner). You toss me KUDO and/or Solution, and I perform better.
    (2) HP DV7t i7 3160QM 2.3Ghz 8GB
    HP m9200t E8400,Win7 Pro 32 bit. 4GB RAM, ASUS 550Ti 2GB, Rosewill 630W. 1T HD SATA 3Gb/s
    Custom Asus P8P67, I7-2600k, 16GB RAM, WIN7 Pro 64bit, EVGA GTX660 2GB, 750W OCZ, 1T HD SATA 6Gb/s
    Custom Asus P8Z77, I7-3770k, 16GB RAM, WIN7 Pro 64bit, EVGA GTX670 2GB, 750W OCZ, 1T HD SATA 6Gb/s
    Both Customs use Rosewill Blackhawk case.
    Printer -- HP OfficeJet Pro 8600 Plus

  • Can't check ink levels with Airport Express

    The manual for my brand new Epson printer says that I can not check ink levels if I print using Airport. I am wondering why. Is this a Mac OS problem or an Epson problem? If it's Apple's, is there a fix on the way? I can check ink levels only if I connect the printer directly to the computer. A bit of a pain.

    Hoodtrunk:
    I have several Epson printers and have the same issue. My understanding is that the print driver created by Epson does not support anything but printing over Airport. In my case I have an all-in-one unit and in addition to not being able to run the printer utility over Airport, I also cannot scan. I have to connect the printer to the Mac via USB for the scanning software to recognize it.
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  • Ink level anomaly or inbuilt design?

     F4280 all in one-OPERATING WITH WIN7-VIA A DUAL CORE 4 xGHIG PC.
    Problem is very frustrating in that , starting with 2x new cartridges, as soon as the COLOUR has been used a little and shows a small decline in ink level- the printer refuses to print from the Black cartridge, even though its new and unused???
    model s/n cn8782w1b1- CB656-64002- JULY 2008- purchased in 2009. and now out of warranty... Most grateful if anyone could help with this problem?? retailer / workshop says its a software problem- HP Support says its a hardware problem but cannot readily give ""support rendered", and suggests this forum for possible aid.. Prof.Ken R.Gardner in very sunny S.W.Romania.

    The cartridge being indicated as empty will not prevent printing.  What operaing system?  You could do the opposite of the steps in this page to disable bidirectional communication with the printer.
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

  • No icon installed to check ink levels. What to do???

    Am not getting automated messages about ink levels either. Not sure where the software is to be able to troubleshoot. Advice appreciated!
    I have the psc 1350 all-in-one.

    This page says that for Windows 7 to see the ink levels you need to print a self test page from the printer.  (A test page can be printed as shown in Step 3 here.)
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

  • HP Deskjet 5740 INK LEVEL

    I have this printer:
    HP Deskjet 5740 Color Inkjet Printer
    and it's working great after five years. It still works well even with Windows 7 64bit. The only problem is that I can't check anymore the ink level as it was shown on XP after every print. I've noticed that the driver's program doesn't include anymore the toolbox.
    Is there any other way to just be informed when a ink-tank is near the end? It' seems strange that an up to date OS is giving less that the older ones.
    Thanks in advance for your help.
    Giuseppe Pini, Florence, Italy

    Hi - It looks like the DJ5740 driver for Windows 7 is the one that comes with the OS (doesn't look like there is a full-featured driver).  Consequently, you don't have the toolbox functionality like you had previously.  I believe it gives the ink levels on the test page.  Check out this doc on how to run the test page.  Wish I had a workaround to provide to check ink levels from the software, but it doesn't appear there is a way to do it.  Here is another doc discussing the functionality in Win7, along with workarounds.
    Hope that helps.
    Say Thanks by clicking the Kudos thumbs up. Please mark the post that solves your problem as an Accepted Solution so other forum users can utilize the solution.
    I am an HP employee.

  • HP Deskjet D4260 Ink Levels

    I have a reasonably happy HP D4260 and a PDF manual for same, Windows XP Pro SP3.
    The manul references a way to check the ink level.  I know I can tell when the ink light comes on, the ink level is low.  Somehow, not being able to do something the manual says I should be able to do bugs me.
    I can't find the installation CD and downloaded what I think would be the correct software from HP.  Installed, reboot, uninstall, reboot, reinstall, etc.
    THe printer works fine - I just use the D4260 to print documents and now use another printer for pictures.
    To display the ink levels (should the display of ink levels be turned off for some reason)  the manual says:
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    Start, and then click Printers and Faxes.
    A list that includes the printers installed on your computer is displayed.
    2. Highlight the printer name, and then right-click to display a list of options.
    3. Click Properties.
    The Printer Properties dialog box is displayed.
    4. Click the Device Settings tab.
    5. For Display Ink Status Window, click On, and then click OK.
    Everything is fine until step 5.
    Danged if I can see a Display Ink Status Window.  However, the manual also says some features may not be available in my operating environment.
    The About tab says HP Deskjet D4200 series (61.71.246.0), last configured by user (me) about a year and a half ago. 
    I think my operating environment is fine.  Perhaps it is my eyesite?
    Any ideas would be appreciated.

    Now, I can answer my own question.
    Go to Start, Run and enter:
    "C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqtbx01.exe"  "HP Deskjet D4200 Series"
    This will bring up the Deskjet 4200/4260 Toolbox.

  • Ink Level

    Hi,
    I have a Officejet Pro 8600 and I hardly and rarely print colour photo nor other printings. And I was told before I purchase this printer that the ink willnot dry up if I did not use the particular ink. 
    I have been using this printer for almost 10 months, and now it complains the the ink is low, so I check and realise the black ink is low. At the same time, I was shock to see also the ink level for the other 3 colours are also low (estimate 25% remaining). 
    I wand to know what could be the cause of this. 
    Another issue I wanted to report is that I wanted to launch the web page for the printer but ended up with an error. Previously I have no problem launching the website for this printer

    Hello there @jameshoty ,
    I read your post about your Officejet 8600 becoming low on all ink cartridges. I would like to try and help by letting you know some information.
    See the image below from the article Ink Usage in Inkjet Printers. You will see that indeed all colors are used in inkjet printers with black and color cartridges, which is why you are seeing low ink levels for all ink cartridges. This is normal.
    As for not being able to access the EWS page, try power cycling the network devices and try accessing it again afterwards:
    Turn off the printer and computer and unplug the router for 1 minute (do not press any buttons on the router).
    Plug the router back in and wait another minute, next turn on the printer and computer.
    All the best
    R a i n b o w 7000I work on behalf of HP
    Click the “Kudos Thumbs Up" at the bottom of this post to say
    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

  • Ink levels, bad quality & possible loss of loyal customer!!!!

    I can't find any of the places this is telling me to go to look for my ink levels.  I checked the drivers and they are up to date and working properly.  Yet I've been having problems with my printer not working correctly and sometimes not at all.  I was hoping to look at the ink levels and see if something has gone wrong with my new ink cartridges that could be causing these problems.  However, I can't find the place(s) to go to and check.  It's simply either not there or not where this says it should be.  I don't understand.  But my printer never indicates that the ink is low even when it is (by way of the indicator light), I never get on-screen messages telling me it's low either (like I did with my last HP printer...that also died with similar problems), and it seems to be going through ink much faster than it should.  And that's with a combination of draft quality and normal quality printing of simple black text items.  I rarely print anything of either a higher quality level or with pictures!  I don't understand why I am having these problems.  It is very frustrating because what was an awesome printer seems to be having problems and we never know when it is going to work.  Since the ink runs out entirely too fast, this also puts a financial burden on my family since the cartridges exceed $30 yet I'm getting half or less of the printing that it indicates one would get for regular everyday black printing without pictures.  I am on the brink of stepping away from HP entirely.  I have already ventured away from HP on the computer level and, now, I just might venture away from HP printers and other products alike.  Especially since my HP wireless mouse also acts bizarre at times and just won't work for a spell and suddenly works again.  It's not the battery because it happens even with a brand new battery.  It seems that, no matter how much I respected HP as a company due to their "superior quality" it has the reputation for, HP has let my family and I down.  I am a college student and it is most inconvenient when I need to print a paper for school and I have to get to school early and PAY to print it because my printer or cartridges are "conveniently" on the fritz again!!!  I highly suggest that HP looks into the various systems that people are using with their printers so they can give better advice, or info, on how to check the levels, and I even more highly suggest that HP invests into their quality before the general public starts to feel the way I've been feeling and also walks away from the HP company as a whole.  I've been using HP, computer and printer wise, since 2000 and it's a shame that it has come to this.  If someone would like to reach me about my thoughts of the company's new-founded UN-superior quality and attempt to keep or regain me as a customer my information is as follows.  Dana M. Briscoe[text removed for privacy]  
    I hope this feedback is taken seriously if HP is serious about their quality, performance, and loyalty to their loyal customers (who, by the way, are getting ticked at the declining quality).  With each HP product I own, the quality seems to decline, and that's a shame because each time I actually upgrade to a "better" and more expensive model thinking that the quality is due to it being a cheaper, lesser quality product.  It seems that when I "upgrade" the quality actually worsens, which is absolutely backwards.  I spend more so I get less.  Not many companies follow that standard!!
    I can't find any of the places this is telling me to go to look for my ink levels.  I checked the drivers and they are up to date and working properly.  Yet I've been having problems with my printer not working correctly and sometimes not at all.  I was hoping to look at the ink levels and see if something has gone wrong with my new ink cartridges that could be causing these problems.  However, I can't find the place(s) to go to and check.  It's simply either not there or not where this says it should be.  I don't understand.  But my printer never indicates that the ink is low even when it is (by way of the indicator light), I never get on-screen messages telling me it's low either (like I did with my last HP printer...that also died with similar problems), and it seems to be going through ink much faster than it should.  And that's with a combination of draft quality and normal quality printing of simple black text items.  I rarely print anything of either a higher quality level or with pictures!  I don't understand why I am having these problems.  It is very frustrating because what was an awesome printer seems to be having problems and we never know when it is going to work.  Since the ink runs out entirely too fast, this also puts a financial burden on my family since the cartridges exceed $30 yet I'm getting half or less of the printing that it indicates one would get for regular everyday black printing without pictures.  I am on the brink of stepping away from HP entirely.  I have already ventured away from HP on the computer level and, now, I just might venture away from HP printers and other products alike.  Especially since my HP wireless mouse also acts bizarre at times and just won't work for a spell and suddenly works again.  It's not the battery because it happens even with a brand new battery.  It seems that, no matter how much I respected HP as a company due to their "superior quality" it has the reputation for, HP has let my family and I down.  I am a college student and it is most inconvenient when I need to print a paper for school and I have to get to school early and PAY to print it because my printer or cartridges are "conveniently" on the fritz again!!!  I highly suggest that HP looks into the various systems that people are using with their printers so they can give better advice, or info, on how to check the levels, and I even more highly suggest that HP invests into their quality before the general public starts to feel the way I've been feeling and also walks away from the HP company as a whole.  I've been using HP, computer and printer wise, since 2000 and it's a shame that it has come to this.  If someone would like to reach me about my thoughts of the company's new-founded UN-superior quality and attempt to keep or regain me as a customer my information is as follows.  [text removed for privacy] 
    I hope this feedback is taken seriously if HP is serious about their quality, performance, and loyalty to their loyal customers (who, by the way, are getting ticked at the declining quality).  With each HP product I own, the quality seems to decline, and that's a shame because each time I actually upgrade to a "better" and more expensive model thinking that the quality is due to it being a cheaper, lesser quality product.  It seems that when I "upgrade" the quality actually worsens, which is absolutely backwards.  I spend more so I get less.  Not many companies follow that standard!!

    Please review this post and then post some details if you want an answer.  What printer model?  What operating system?
    Please be aware that this is not a link to HP, it is a user to user support forum.  If you want to contact HP then use the "contact HP" link at the top of the page.
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

  • Firefighter Log Report-Wrong entries being shown

    Hi all,
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  • HP 7550 Ink Levels & determining which cartridge is at Fault?

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    This question was solved.
    View Solution.

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    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

  • AiO Remote Ink Levels etc not accessible with USB connection

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    Hi @HnnhSmth95, 
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    What is the full name and product number of your printer? How Do I Find My Model Number or Product Number?
    What operating system are you using? How to Find the Windows Edition and Version on Your Computer.
    Have a nice day!
    Thank You.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    Gemini02
    I work on behalf of HP

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