No internet access on laptop

Hi
I have wireless network connection on my home pc and laptop but only have internet access on my home pc I cannot get internet access on my laptop. When I run the trouble shooting program and the diagnostic program on my laptop it says that the broadband modem is experiencing connectivity issues and I have to turn off the modem and reset, which i have done and still no internet access on laptop. Any ideas on what else I can do, my husband has the same problem on his laptop as well. It has always worked before, this problem only happened a couple of days ago.
Please advise, thanks
Solved!
Go to Solution.

Do you have BT Netprotect (McAfee) installed on the laptop?
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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Solved!
Go to Solution.

Here is the possible scenario:
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When you go into your router to change the channel, check to see if there is an option to "keep current channel settings after power cycle". If so, check that box.
Brian K
Verizon Telecom
Fiber Solution Center
Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

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No internet access on laptop

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