No internet access, ping general failure, no IP address after SOFTWARE updates to Windows 7 on 15th April,2015

Hi ,
I using windows 7 Home premium, and OS got updated yesterday night.
Then on wards, i am unable to access internet and while pinging, its giving "General Failure".
Why its happened? Is something wrong in the latest Windows 7 update?
How to resolve the issue?
Regards,
Vijay
vijai_aalla

Hi Vijai_aala,
Are there any error messages recorded in the Event Viewer ?
Event Viewer \Windows Logs \Application ,System ,Setup
Please also check the update history for any failed update.
We can take the folowing steps to have a troubleshoot :
1.Reinstall the network adapter driver from the device manager .It is recommended to download the driver from the manufacturer website.
2.Run the built-in troubleshoot to have a check .
Control Panel\All Control Panel Items\Troubleshooting\Network and Internet\Network Adapter,Internet Connections
3.Run the following command line to reset the TCP/IP stack.
ipconfig /flushdns (Clear the dns cache)
nbtstat -RR (release and refesh NetBIOS names)
netsh int ip reset (reset ip settings)
netsh winsock reset (Reset Winsock Catalog)
Reboot
4.If the issue persists,perform a system restore to recover the machine to a previous point .(Search system restore directly)
Best regards
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]

Similar Messages

  • How do i update the software on my ipod touch? i went to settings, then general, but theres no option called software updates.

    How do i update the software on my ipod touch? i went to settings, then general, but theres no option called software updates.

    You needing to be running iOS 5 or later in order to do a Software Update from the device.  To run iOS 5 you need a 3G or 4G iPod Touch.  So if you really have a 4G iPod Touch, connect it to iTunes and you should be prompted about an update to its version of iOS.
    See here for more information: iOS: How to update your iPhone, iPad, or iPod touch
    B-rock

  • HT1483 I get a message "The Itunes server could not be contacted, check your internet connection" when trying to check for Ipod Nano software updates. I have a 1st generation Nano and haven't updated the software for a while. My internet connection is wor

    I get a message "The Itunes server could not be contacted, check your internet connection" when trying to check for Ipod Nano software updates. I have a 1st generation Nano and haven't updated the software for a while. My internet connection is working. Was thre a change in the internet address for NANO software updates? Do I have to reconfigure something in Itunes to point to the correct address?

    What version of iTunes are you using?  The latest is 10.6.3. In iTunes, choose Help -> About iTunes to check the version number. If it's lower than 10.6.3, download the latest version from here.
    B-rock

  • How can i get ios 7 in my ipad 2? i have tried to update it but in my setting general there is no icon for software update.so help me please!

    how can i get ios 7 in my ipad 2? i have tried to update it but in my setting>general there is no icon for software update.so help me please!

    If you are using iOS 4 (or earlier) there is no Software Update in Settings. That feature was first added in iOS 5.
    To update you will have to connect your iPad to iTunes on a computer (preferably the one you sync with and backup to).
    See here: http://support.apple.com/kb/HT4972

  • Internal camera failure after software updates...first skype couldn't......

    Hello!
    I am having internal camera failure after software updates...first skype couldn't find the camera, and now photo booth also says camera is not connected. Its a brand new MacBook Pro which has been working fine for a month, but after a software update (the blinking message said i had 13 new things to update...you know what I'm talking about right?) all of a sudden Skype couldnt find a camera, so i went to the skype community and tried some things (like trashing skype) but now photo booth says no camera detected, which is weird cause the camera is built into the computer..
    Please help!
    Thanks
    O

    First, reset the SMC:
    http://support.apple.com/kb/HT3964
    If that doesn't help, then take it to an Apple Store for examination.

  • HT4623 When I go to settings general, there is no prompt for "software update". How do I update my iPad?

    When I go to settings > general, there is no prompt for "software update." how can I update my iPad?

    If your iDevice is using a version of iOS lower than 5, you will need to use iTunes on your syncing computer to perform the upgrade. Use the Apple link below as a guide for the upgrade.
    http://support.apple.com/kb/HT4972
    Also read the instructions from the section entitled "Update your device using iTunes" at the link below.
    http://support.apple.com/kb/HT4623
    Information regarding transferring purchases from your iDevice to iTunes on your syncing computer can be found at the link below.
    http://support.apple.com/kb/ht1848

  • I recently changed my internet service provider and my e mail address. I updated my iTunes account with the new e mail. Now I cannot get updates on my devices, because the login box on each still contains my old e mail. How can I change this please?

    I recently changed my internet service provider and my e mail address. I updated my iTunes account with the new e mail. Now I cannot get updates on my devices, because the login box on each device still contains my old e mail, and I do not know how to change this How can I change this please?

    Try tapping on the id in Settings > iTunes & App Stores on your devices (Settings > Store if they aren't on iOS 6+) and then log back in and see if that 'refreshes' the account on them.

  • HT4623 my general button does not have a Software Update option....why?

    my general button does not have a Software Update option....why? I am trying to update my Ipad 2 and it wont give the option to do so.

    Because it's running an iOS version prior to 5.0 and must be updated from iTunes on a computer.
    (86139)

  • HT4623 I'm updating from 4 not 5 and under General it does not have a Software Update option. How do i update ???

    I'm updating from 4 not 5 and under General it does not have a Software Update option. How do i update ???

    To update the iOS to 5.1.1 from iOS version end prior to iOS 5 you must connect the iPad to a computer running iTunes.
    Start iTunes on the computer, connect the iPad, select the iPad in iTunes on the computer. If you are not automatically prompted to update select the General or Summary tab and then click on Check for Updates.

  • WRT54GL Wireless Router says "No Internet Access" or "Cannot find IP Server Address"

    I tried setting up a home network with my above Linksys router and can't connect to the internet now. I have the ethernet cable from my DSL Modem hooked into the ethernet port on the back of the Router. In port one, I have a cable which attaches directly to my laptop as I was advised to use a cable for initial setup of my home wireless network. I was able to get into the router to set all the passphrases and wireless security settings, etc. My ISP is PPPoe and I have entered both the UserId and Password that my ISP provided. However, upon clicking on the wireless icon, my system states I am connected but the status screen shows "No internet access". I have no problem connecting to the Internet when the cable runs from my DSL modem into my computer, so it's something to do with the router blocking it now.
    My ISP does not support my Linksys router, of course, and they tell me I need to contact the manufacturer telling me the router needs to be set up as a 'bridge" ??? There is no mention of anything like this in the manual and I do not know if there is a setting on the router that is somehow blocking my being able to get an internet connection. This is all still with cables attached. Again, I seem to be able to 'connect' to the wireless network but I now cannot get to the Internet thru the router...
    Can anyone tell me what I am doing wrong?  Thanks!

    Thanks, I did try the step by step instructions and changing the internet type to DHCP but still unable to connect to the internet. Setting back to PPPoE type, the error message now continues to say it "cannot find the IP address of the PPPoE server." I have reset the router back to factory defaults and reset the security and setup settings to no avail. My ISP (Juno), after providing the connection type, login name and password, stated I need to contact the manufacturer of the router and ask that it needs to be set up as a "Bridge".  ??? Does this sound familiar to anyone?
    My modem is a DSL 2Wire. On it's homepage, there is a field called ATM Encapsulation that is set to "Bridged LLC" but I am not touching the settings of my modem for fear of messing up my internet connection altogether. It has to be some setting on the router, is all I can think of. On the Status page of my Linksys router where I try to connect to the internet, once PPPoE is selected, the blank IP address and Subnet Mask settings are zeroes and you cannot enter anything into those fields. (I was going to try entering the address of my modem just to test if that might work...)
    This is very frustrating. Even tried the 30-30-30 solution I read elsewhere worked for someone. Nothing. Same error message. Once I hook the ethernet cable from my modem into my router, I no longer can access the internet because it keeps saying it cannot find the PPPoE IP address.

  • Cannot connect to internet after software update

    I have an old powerbook G4 running Mac OS X 10.3.9 (this is one of 3 macs) I also have an airport Extreme and an airport Express to make a network in my home. Frequently, after a software update to the old computer, it has trouble getting back on to the internet. Usually, adjusting access to the Keychain fixes this.
    Now, after a software update last week--I cannot get on the internet with this computer at all. The computer is connected to the network, the password is in the keychain, the signal is strong (all of the other computers can get on to the network)--but whenever I try to get on, I get 'cannot connect to the server'.
    (btw, Last evening, the issue resolved itself for about 3 hours--I don't know why--but today it is out again.) Can anyone help?

    Hi, Rathh. Always use Disk Utility to repair permissions immediately after installing any software update that uses Apple's Installer application, or that is installed by the Software Update function accessed through the Apple Menu.

  • Cannot access address book after software update

    I am unable to access the default address book after doing the software update - I restored my backup and everything is there except for my contacts.  When I open my address book it is labeled personal and there are no addresses and when I add a contact it does not show up, but I noticed when I go into options it shows only default under address books with 99 entries and when I try to add a contact it does not show in the list on my phone but the number of entries in the default book goes up so they are going into that one but I cannot access it?  Any idea how I can get my contact list back? (hope this makes sense to someone )
    Thank you
    Solved!
    Go to Solution.

    Sdgardne, thank you so much! Using your post and links I was able to restore my address book after upgrading my software and having trouble with my address book. And I am very technologically challenged so I appreciate having something I could understand and follow.

  • HELP ASAP! Crashes after Software Update Failure.

    Last night, used Software Update on iMac to update to Safari 5.0.4, Mac OSX 10.6.7 (OS is now 10.6.6), Java for 10.6 Update 4 and iTunes 10.2.1. It took a long time to Update--about 30-45 minutes--was at "putting things in their place" (or whatever) stage, then Update unsuccessful. Tried again this morning but only updated Mac OSX. Same thing happened.
    Safari works, Word works but Pages does not. Also get WebKit and Flash plugin fail messages. Computer is very slow.
    Ran Disk Repair from Application-->Utilities. Must Repair Disk. Started up from install disk, ran Disk Repair, got "Invalid Node Structure/1 volume could not be repaired because of an error" message.
    Restarted on OSX 10.6.6 and did Hardware Test: No Problems. Shut down and Restarted on 10.6.6. Restarted a few more times just for good measure. Same thing happening.
    Big project due for work tomorrow--of course everything is in Pages.
    I have a WD Passport External back-up which I've never had to access. Can I get my Pages files to at least print out from the back-up?
    What do I need to do to fix Invalid Node Structure? Please, please HELP!

    I have a WD Passport Back up and it auto backs up every 30 - 60 minutes (can't remember what I set it at). I have Time Machine but haven't turned it on because I thought it might conflict with the Passport. I just tried to open the Passport and now it, too, is crashing.
    Would turning on Time Machine mess things up if Passport is still working?
    I did figure out a few ways to retrieve content from Pages. Attach the file to an email and mail it to someone who also has Pages. (My husband does but I think it's a diff. version because he can't ever open pages files I email to him.) The other way is to highlight the file in the folder, go to Finder-->File-->Quick Look. It will open a window with a readable version of the file, however you can't do much else with it--like print it. I took a screen capture of my file and then printed it out. Eureka!
    But my computer is still screwed.
    Thanks for all of your help! Let me know about turning Time Machine on.

  • I want to load iBooks but the app store says I need ios7. How do I get ios7 or an earlier version of iBooks?  Under settings/general there is no category for software update.

    I can't load iBooks because I do not have ios7. My setting/general does not have a software update category. How do I fix this?

    Connect to iTune and Check for Updates (tap to enlarge image)

  • Network failure for Apple apps after Yosemite update

    I installed Yosemite on two computers yesterday.  The 2011 iMac worked fine - no issues.  But the late 2011 Mac Mini is having networking issues:
    - None of my Apple applications will connect to the internet - Mail, Safari, iCloud sign-in through preferences, etc.  Says I'm not connected to the internet.
    - Network diagnostics shows a green light on everything through ISP, but is red for Internet and above.
    - Chrome has no problem surfing the internet, so the computer does have a connection
    - nslookup in a terminal window is able to find just about any address I need
    - I've rebooted multiple times (at least 6)
    - does not matter if I use ethernet or wireless - behavior is the same
    Any thoughts from the networking experts?  My only recourse is to restore from a Time Machine backup and retry.
    Thanks.

    Re-installing Yosemite fixed this problem.
    Thanks.

Maybe you are looking for

  • How to avoid popup & pass value dynamically in 'F4IF_FIELD_VALUE_REQUEST' ?

    Hello Experts, I am trying to test usage of f4 help function module. We want to dynamically pass values from remote machines into the given input parameters of a Given Search help and receive the output into a table (no dialogs required .. so no pop

  • CPROJECTS - How does the calculation take place ?

    Hi, I am wokring in cprojects. I have done the following entries <u><b>cost revenue rate - defined</b></u> amount costs - 50 US dollars /Hrs amount revenue 10 US dollars/Hrs different revenue - 1.0 US dollars / Hrs. <b><u>resource assigned and staffe

  • How to make modal page to be auto size regarding content in the page?

    Hi, guys: I created a modal page (Dan Mcghan's modal page plugin from skillbuilder web site), which pops up when user clicks the master table to see drill down data. However, some rows in the modal page have too many characters, and modal page cannot

  • Use of "super" key word in abap oops...

    Hi,   Can any one explain me what is the use of ' super ' key word in abap oops. excluding super class. With Regards, M.S.Amirtharaj Vijay.

  • Why does this nullpointer happen

    I am trying to create a JLabel which uses the background screenshot, and prints some text on top of it. I have run into a problem when I attempt to manually set the Font. I think I have narrowed the problem down to the getPreferredSize() method, and