"No Internet Connection" = I can't download Illustrator... but I have internet working fine.
I've been trying to download Illustrator through the CC App on my Mac and it keeps saying I have no internet connection.
I've managed to download and install Photoshop, InDesign and Lightroom but I've been trying to download Illustrator for two weeks now and it keeps telling me I have no internet connection.
I've tested the internet connection by trying to download images, video and other items from various other websites and it doesn't have any troubles.
To be safe, I reinstalled the CC App just in case there was any weird glitch that could have been causing problems but I'm still having the same problem.
I click Install, it begins the download (very slowly) and then after a few hours of it downloading a small % it says no internet connection and when I retry a few times, it starts up again but from the beginning (i.e. back to 0%).
Sometimes the CC App will crash and the icon will disappear from my Finder Menu Bar also.
What is going on with this? Is there a way around it or is it an error that can be fixed?
Or am I doing something wrong that I don't know about?
Please help
Thanks for your help firstly.
No I don't have any firewall that I know of that could affect the Desktop app. I have reviewed the link you sent across and the results are as follows:
1. Make sure you can connect to the internet.
Yes, internet is all good... no problems here.
2. Make sure that you can access secure sites:
Yes, I can access secure sites as tested by the example in the list (https://www.adobe.com).
3. Check your hosts file.
Test successful after going to: https://lm.licenses.adobe.com
Moving on to reset the hosts file...
I've followed the instructions and I get to "Select the hosts file and open it".
If I simply double click, then the default is to open in TextEdit.
Once open, I go to find File > Save As, but it only says, "Save a Duplicate" and then once I save a duplicate, I don't know where to save it because the Save window only shows the basic folders and I don't know how to get back into the /etc folder from the Private files.
More instructions please, if possible?
Thanks again
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