No Internet Connection to Server - for a month.

Hello,
I have an 6 associates in the UK who are using Adobe FormsCentral and one is continuously getting the "No Internet Connection to Server" message for well over a month.The other associates in her area do not receive this message.  Can you please advise on how we can get this resolved?
Ian

Does your associate uses FormsCentral in the browser or the desktop version that comes with Acrobat XI?
If using FormsCentral for Acrobat then can you ask them to try logging in here instead :
https://formscentral.acrobat.com/SignIn.html
If they are having trouble with the web version of FormsCentral can they clean their browser cache and try again?
Gen

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