No internet for 6months......

Hi everyone,
I am looking for help.
I moved into a property back in November 2012 but to date still have not managed to get the internet connected with BT - I have placed countless orders but they never activate on the date and BT does not ever seem to have an answer - all I get told is that there is a problem at the exchange and it will be rectified within 48hrs.
I live in Kingswells (Aberdeen) which I have been informed has got FTTC/TPON and this could be the problem for the order never being completed as the openreach engineers keep getting the wrong job code - whether this is the case or not I dont know.
I just need help as I dont have a clue what to do next and everyone I speak to at BT has no clue due to a breakdown in communication with them and openreach.
Could someone please point me in the right direction so I can finally get internet access from home.
Regards
James

You have double posted this which can lead to confusion.
As regards your problem the Moderators of this forum may be able to help. If you want to contact them they are a UK based BT team This is a link to them
http://bt.custhelp.com/app/contact_email/c/4951
They can take up to 3 days to reply but the have a good record of sorting problems out.

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