No Internet. Need help please!

Question

Ok here's the story.  I have an iPhone 3G with Net10.  Everything worked fine until the 17th of this month then I couldn't connect to the internet anymore without wifi.  I have contacted Net10 with this problem, was on the phone with them for an hour and half.  After trying to install a new profile, that wouldn't install, and even erasing everything and rebooting, I still cannot connect to the internet.  They told me that they have done everything they can and I now needed to contact Apple.  That everything on their end was good and said I should be able to connect.  Can anyone please help me?  I would greatly appreciate it. 

Answer 1

Depending on what version of iOS you have, that is an older AT&T carrier file. The current file is 15.5. That may be the one that Net 10 generally uses though. If you do not have access to the APN settings, then you need to contact Net 10 to find out if they have a carrier file that you can use and load on your phone to provide their current settings. This is more than likely your problem, your APN settings will no longer allow you to access Net 10's network. They are going to have to work this out, it really isn't an Apple problem. The carrier files can provide or deny access to setting areas and the APN area is one the most frequent denials. That makes it so people cannot try and make configuration changes and mess up their access.