No internet or phone service for over a month
I will try to write calmly, but I am EXTREMELY angry and frustrated with verizon support.
Our internet and phone service have been down for over a month. We've called over and over, and they've sent technicians. The first two technicians disappeared after fiddling around with our cables. Then someone from Verizon came around and said our cables and setup was fine, but it was something wrong at the Verizon office. They said it would be fixed within 2 days.
Then about a WEEK after that, we got angry and called Verizon support. They sent a technician 2 days later, who fiddled around. He said that it should be working within an hour and that he'd call us to see if it was working. Well 2 hours later, it still wasn't working..but Verizon sent me a call on my cellphone saying that our "problem" was cleared.Well IT WASN'T.
And now it's been about 2 weeks since THEN and we haven't had internet or phone service. We filed another request, but it says in the Status that Verizon does not need to send a technician or something. Well WE DO NOT HAVE PHONE OR INTERNET SERVICE. And they have the NERVE to keep sending us bills.
We are just tired of Verizon. We do not know what to do. Somebody get me a lawyer. Or some verizon support that DOESN'T have an indian accent, and can fix this **bleep** problem.
Thank you.
I can see why you would be angry and frustrated. I got the same Central Office story from the (otherwise very helpful) agent with an Indian name that I online chatted with yesterday, which makes that sound like a generic **bleep** response for something that's wrong with the Fios network. I've only been out for about 34 hours so far (they've said I will have service back by the evening of May 3, meaning only 4 1/2 days without service, lucky me!), but I was dumb enough to get phone, internet and TV all through Fios, so I have none of those. Fortunately I kept a Comcast internet account as backup, which is how I can access this forum. I do have a cell phone and I can get a few TV channels over the air, but that's not why I'm paying {please keep your posts courteous}$155 a month. And it is simply insulting to call Support and get put on hold for an hour. I'm reminded of the old Lily Tomlin SNL skit where she says something along the lines of "we're the telephone company, we don't have to care". Verizon may no longer be Ma Bell, but that attitude hasn't changed.
Similar Messages
-
Been without any phone service for over 8 hours
There is no way to report the outage online as the diagnostic does not show anything. All of Chihuahua Valley in Warner Springs, California has not had phone service for over 8 hours and Verizon will not admit a problem despite numerous phone calls from friends who are outside the community and have phone service. One of the neighbours was told there are no reports of an outage and was told that she could make an appointment for a tech to come out on the 15th!!!!! Well if anyone at Verizon is reading this then get off your **bleep** and get this fixed. 951 767
Please go to your profile page for the forum by clicking on your name, and look at the top of the middle column where you will find an area titled "My Support Cases".
There you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution. -
Faulty Line - No Phone service for over 4 weeks.
Hi,
I've had NO phone or broadband for over 4 weeks and no useful information as to when this will be fixed.
I'm hoping someone could provide me with and alternative contact number to the 0800 800 151/0330 123 4151 one, where I can speak to someone who is willing to actually help me and not just quote the false information that has been presented to them.
I reported my fault on Friday 12th December 2014 and the online fault details page still shows an estimated repair date of Wednesday 17th December 2014.
Being reported on a Friday it wasn't until the Monday 15th that an engineer turned up, spent all day investigating the fault to say that it was a network fault but that the engineers needed to get into a manhole in the middle of the street and this would require traffic lights and someone who be in touch with an update.
No update received so I called and was told it took 5 days to arrange traffic management so engineers would be dealing 23rd/24th December.
Needless to say the deadline passed no engineers no phone. Next call on the 29th told engineers would be dealing 31st December or 2nd January. Seems to be a pattern developing here.
Called again, told traffice management was still to be sorted (thought this only took 5 days, what were the engineers doing 23rd/24th December or 31st December or 2nd January??????). Told engineers would be dealing 9th January.
Surprise, surprise no engineers no fix one falsehood after another.
Used chat this time only to be told "don't know why you were told engineers would be dealing on the 9th January, traffic management is still to be arranged.
But I was told this would only take 5 days back on the 16th December??????
Conversations just go round and round with no one willing to take owership of this fault and get it resolved.#
To add further insult both the engineer who visited back on the 16th December and at least one of the numerous people I have spoken to on the phone had said that there are several household impacted by this fault.
Knowing that I would have expected a bit more urgency.
Mobile service is poor at my home location and I have elderly parents who need to be able to contact me and my land line is essential for this. Hotspots are very weak and I'm lucky if I can connect for a few minutes at a time, and if other household members want to connect at the same time then there is no chance.
Very disappointing.Only people on forum that can help are the forum mods who are BT employees. They will post a contact us link.
After completing the email NOT PM then you join a queue of other customers waiting for mod help. The mods will get back to you in 3/5 working days either by phone or email
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’. -
PHONE SERVICE OUT FOR OVER A MONTH
What is the mne Satter with VERIZON Landline Phone Service. I DOn't have a dial tone for over a Month now. Whatever repair was supposed to be done was supposed to be done for over a week ago. Who do I complain to About this Chicken**bleep** Outfit?
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal. -
PHONE SERVICE FOR SPECIAL NEED CUSTOMER - YOU NEVER SHOWED????
We have been able to maintain my brother-in-law in an independent setting for most of his 59 years of life. Beyond his diabetes, cognitive delays and heart disease, he also struggles with the residual effects of schizophrenia and an awareness that he his different from other people. Recently, we had to move him into a new apartment and he needed land line phone service. We were not thrilled that we would have to wait more than 3-weeks to get an appointment - even after we explained he has medical needs - but we put as many supports as we could around him (needless to say, he forgets to charge his cell phone, but the walkie-talkies worked ok).
THEN the day of our appointment arrives - AND NO VERIZON??? We waited from1-5pm, taking time off work... and no technician showed. When we called to ask the status of our appointment, we were told that the appointment was on the computer but no notes as to why no one came. We were told we could Verizon could come the net day (which would be today , as I write) but it would be any time between 8am-5pm.
Why is this ok? Where is the customer service, the care? Why do I now have to wait from 8-5 for another technician - when we should ahve been put first on someone's list? I know we are not getting FIOS but...
I am venting here because there seems to be no customer concern hotline or email and I do not think this should get lost in the shuffle. Phone service for my brother-in-law is essential and vital to his wellbeing and abilitty to continue to function safely within the community. How can I recommend and respect your commitment to servicing persons with disabilities and special needs if this is my experiences with Verizon?I'm sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.
eocb wrote:
AND -
No one showed again today... When I called this afteroon to follow up if anyone was going to show - I was told, "No one is coming - Can't get you another appointment until the 23rd - and that's expedited" WHAT???? But my appointment was for YESTERDAY??? YOU DIDN'T SHOW UP. Why do I need a new 'expedited' appointment? AND, where was my phone call that you were NOT coming?
Verizon - please... explain this customer careappraoch? especially for someone that needs the phone service for his safety and well being. We ONLY needed the phone turned on - This is appalling and should NEVER have happened.
Shame on you, Verizon. -
Hello,so I didnt update the ios 8 for my Iphone 4s yet the phone is friggin slow and the apps break down all the time,also the memory is completely full even tho I deleted half of the storage.Its been happening for over a month,what to do ? Thanks !
Mullaly75 wrote:
I assume u guys don't understand what open source software is
Yes, I think most of us do understand what open source software is. It sounds as if you don't. Here's some information:
Open-source software (OSS) is computer software that is available in source code form: the source code and certain other rights normally reserved forcopyright holders are provided under an open-source license that permits users to study, change, improve and at times also to distribute the software.
Open source software is very often developed in a public, collaborative manner. Open-source software is the most prominent example of open-sourcedevelopment and often compared to (technically defined) user-generated content or (legally defined) open content movements.
from http://en.wikipedia.org/wiki/Open_source_software
Yes, Tom Wu of Stanford wrote a paper on something called Secure Remote Access Protocol. It's a form of Asymetric Key Exchange and has nothing to do with hacking anything. It's actually intended to protect data. -
I am trying to download the new software for my Iphone the 6.01 iso for some reason it's not working and it's been like this for over 2 months now. it say's that it downloadable but it's not allowing me to do so.
Make sure you have the lattest iTunes installed > hold the power down and the home buttom on your phone at the same time till your phone turns off > turn it back on > plug into your computer > try to redownload and update your phone.
See if that helps.
P.S Holding down your power button and home just soft resets your phone. -
I have contacted apple support for itunes many many times and no results. I can tell you there support group is not us based. One person I got was in germany I believe the other in Ireland. one went on vacation the other took over and now no emails at all on the status of my account thats been locked for over a month with no resolution in site. Isnt this a publicly traded company? Does anybody know how to get a hold of the board or someone above the service providers Im dealing with or a phone number? Emails are great but there no resolution from a person that can hide behind a computer screen.
hi i had the same problem today when i updated my itunes to latest version. however, i have just found my songs in the 'itunes media' folder. this was accessed through 'my music' then keep clicking through until you find itunes media and all my library songs were in there and i then just added these files to my library and all were restored however, i have lost all my playlists but at least my 700 songs are back. very dissapointed with apple that they have let this happen with their latest update, the previous version was miles better than this one . hope you find them. stevo
-
please i have ordered for Bottom Case of white macbook (late 2009)for over 2 months now and the repair status is still processing. is dat normal? i really need the bottom case asap, how can i get it
Call Apple. Contact Apple for support and service
This is a user to user forum, we don't work for Apple. -
I need help! "Unable to check for purchases" for over a month!!!
I have been getting the same error message for over a month! Every time I try to check for purchases from the iTunes Store, I get a message saying: "Unable to check for purchases. The network connection timed out." I have 269 items waiting to be downloaded. I am SUPER frustrated, I contacted iTunes customer service twice now, the first time with no response and the second time the response I received didn't help any, I followed up to their answer, again with no response!! I really would like to download these items (most of which I paid for; some were free downloads...). I think this may have happened to me before when my computer crashed and I need to redownload everything from iTunes. I think there is just too many items to download all at once, but they won't even come up in my iTunes, so that I can download them a smaller number at a time! I also had a hard drive failure on my laptop about a week and a half ago (after this problem had already been occuring), and I'm pretty sure any of the items pending downloading that had already begun downloading and was stopped suddenly (a few; maybe a third of what is awaiting downloading...), those items' temporary files were deleted. Could this be causing a problem as well? I've read maybe trying to check for purchases at a less busy time of the day, really early in the morning, or really late at night...Will this work?? I've tried nearly 100 times repeatedly from 8-close to midnight since this has been occuring. I just want the items I paid for. I have been waiting for far too long. I've tried everything suggested and I don't know what else to do!!
First off, make sure Norton isn't blocking iTS access
Here are Norton directions
http://service1.symantec.com/SUPPORT/nip.nsf/0/7fb6e478e2a1abf78825708b00558625? OpenDocument&seg=hm&lg=en&ct=us
Secondly, you're the third or 4th person to post here that having hundreds of downloads cuases problems.
Contact iTS again, using the email they already sent. Don't start a new ticket.
Give them the URL of this topic, and ask them to reduce the number of items in your download queue. The magic number mentioned in the other thread was 69 downloads didn't cause a problem. (Apparently, 70 does)
Message was edited by: Katrina S. -
I tried downloading a rather long video from my iPhone 4 to Dropbox. It started to download, but then stopped. It has been "stuck" for over a month. The video shows up in my Dropbox folder as still downloading, but it is grayed out so I can't even delete it or access it all. My phone shows a notification on the Dropbox app and when I open it, the indicator on my phone shows it's trying to download something but it doesn't complete it.
I've tried turning my phone off and on, but it's still in the "stuck" mode in my Dropbox folder. The video doesn't show up in any of my other Dropbox locations.
Anyone have any ideas?
Thanks, DianeDelete and re-download the Dropbox app. You will have to sign in again and adjust app settings.
-
Can not view bill online or on app for over 3 months!
I have not been able to view mmy bill online or through my fios app for over 3 months now.
I am enrolled in auto-pay, but I do not get paper statements, so I can never see my charges before my bill is paid.
What is going on??? This is ridiculous!Hi laubee,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal. -
I like and use Top Sites but it has become unsuable with this constant blacking out and reloading the thumbnails. My MBP has not seen a problem at all.
I have been searching every other day for over a month trying to find a fix in Windows Safari with no joy. I want to resolve, not switch browsers. Please offer up a solution that only refreshes the Top Site thumbnails once a day or as some controlable interval. Started about two versions ago, now on ver 5.1.5. Windows 7 64bit.
Safari 5.1.5 for Win64 bit, Windows 7!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!I think I solved the wifi connection problem, just by switching off completely the router! sounds trivial, but in this case it worked!!!
the funny behaviour of the trackpad/cursor still persists. any suggestion???
thanks again -
MY pages documents on my ipad wont sync to icloud. Some of the documents have had the upload icon on them for over a month. It was all working fine a month or so ago but I cant figure out why it wont work now.
Why start a new and very similar thread to your other one which you have not responded to (have you read the replies?)
I suggest that no response is made to this duplicate thread. -
Hello
I haven't used my ipad for over 6 months and when I plug it to charge (wall charger) it just doesn't charge anymore : any idea as to what the issue is and what I should do?If the battery has been drained completely dry it will take 20 minutes or more for it to indicate that it is actully charging!
Maybe you are looking for
-
Few keys won't work after coffee spill
I realize this subject has been beaten to death because I have done searches here and Google multiple times but I can't seem to find a precise answer for my problem. Yesterday, around noon, my daughter spilled some coffee on the keys of my aluminum 1
-
Can the B210 Print on both sides?
I have an Photosmart Plus e-All-in-One Printer - B210a running on Windows Vista on an Compaq laptop. I know it is not a duplex printer. But my old HP 940C allows me to select a "Print on both sides" button on the printer properties advanced page. Doe
-
How to install 9i AS 1.0.2.2.0 on P4
Hi there, I have serious installation problem with 9i AS . I try to install 9i AS same machine where my database 8i is located the problum is i am using Pantium 4 and i know there is 1 bug on installation of 8i and 9i AS 1.0.2.2.0. I already fixed 8i
-
Design View suddenly incorrect, Web view looks fine
I uploaded my site and, after doing so, shut down Dreamweaver. The next day, when I opened it again, my pages in Design View looked completely wrong. The code seems to be fine and when I preview the pages in Google Chrome they look perfect; all the
-
Placing webparts horizontally on business intelligence center
hello experts... i want to share a problem, although it is not new but i am not been able to resolve my issue... i want to place web parts (Performance Point Reports)horizontally on the site on "Business Intelligence Center"...i have seen couple of a