No internet via Time Capsule

This is driving me crazy, and the 2nd level tech expert at the Apple help line wasn't able to figure it out either. I've got DSL internet at home from AT&T. Internet works fine when I plug in my MB straight to the DSL modem. Also, my Time Capsule is wirelessly doing hourly backups. I can wirelessly browse the Time Capsule.
However... when I plug ethernet from the DSL modem to Time Capsule, and try to surf wirelessly, I can't access any web pages. They just time out. Even while this is going on, Time Capsule does its scheduled backups. Weird! Note: The Time Capsule was bought in Thailand. In the wireless options of Airport Utility, it is set to China. My only country choices are Argentina, Bangladesh, Chile, China, Korea, Nepal, Pakistan and Taiwan. We did a firmware update hoping it would add all countries, but it didn't. Still, I'm connecting wirelessly for backups, so does the country really matter? At this point, the 2nd level expert gave up and said there was nothing he could do.

Assuming your Internet access is connected via broadband with PPPOE. You need to connect TC for connecting to Internet via PPPOE, just enter your broadband user name and password and let TC connection to Internet ALWAYS ON.
Once the Internet is connected, the TC light should be GREEN. And you can see that in the summary screen of the TC in Airport Utility as well.

Similar Messages

  • Can't connect my new iPhone 4 with internet via Time Capsule. IP4 recognized TC but will not connect with it. (Password etc. is ok)

    Can't connect my new iPhone 4 with internet via Time Capsule. IP4 recognized TC but will not connect with it. (Password etc. is ok)

    Do the usual wireless things.
    Change the wireless name to simple name with only alphanumerics and no spaces.
    Set to manual and use channels 1, 6, 11 in turn.
    For testing take off the security altogether.
    The iphone only works on 2.4ghz so only that band is relevant.

  • DirecTV DVR HR20 connect to internet via Time Capsule

    Hi Everyone,
    I've searched and come across various topics about connecting the DirecTV DVR to the internet via Time Capsule, but none of them seem to provide a solution for wireless connectivity. 
    Can anyone point me to a topic where it describes the steps and any issues related to getting my DirecTV DVR connected to the internet via the Time Capsule wirelessly.
    I have gone through the setup and I get connected to my network, but I get the error when it tries to connect to the internet.
    Do I have to do any port forwarding or anything special?
    I use to have my Netgear supporting this configuration, just purchased the Time Capsule and now I cannot get my DVR connected.
    Thanks for the support
    Jeff...

    The Direct TV DVR has an Ethernet connection on the back, which is strongly recommended if you intend to download movies or any kind of high definition material.
    If you are trying to use the new Whole Home feature, wireless is not supported by Direct TV for this service.
    If you are trying to connect to the DVR using wireless from the Time Capsule, you must be using some sort of wireless to Ethernet bridge device.
    What device are you trying to use?
    Have you verified that this device is compatible with the Time Capsule?
    As a test, connect the adapter/bridge to your laptop and turn the wireless off on the laptop. Open your browser to see if you can get an Internet connection.
    If you can, you know the network connection is good and the focus shifts to the DVR as the source of the problem.
    If you can't, we'll need to figure out if the adapter you are using will work the Time Capsule.

  • Problem connecting Dell Inspiron 6000 to internet via Time Capsule.

    Hi,
    Unable to connect Dell Inspiron 6000 to internet via Time Capsule.
    I get this "Windows is unable to connect to selected network. Network may no longer be in range". Any clue?
    Thanks.

    What modem do you have?
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    Is it cable modem? If so did you power cycle the modem for the required time.. it might be 30min or just 5min or many hours depending on the ISP.
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  • VNC remote my computer from Internet via time capsule

    I have several computers connected with Airport via time capsule to Internet.
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    Try locking the wireless channels for 2.4ghz.. instead of auto use 1, 6 or 11. Test each in turn.
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  • Windows XP won't connect to Internet via Time Capsule AE

    I've got a MacBook Pro and MacBook using Airport Extreme via Time Capsule. I recently partitioned MacBook Pro and added Windows XP via Boot Camp. The XP sees the Airport but cannot connect. I've added the same key to XP as used for Mac access, but it still doesn't connect.
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    I also tried changing channels, but that's frustrating unless I just change from the PC end. I had been changing them on the Mac, then rebooting to XP to see what happens. (Nothing, so far.)
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    XP wireless to a Time Capsule works fine. Problem is, as you've found, choosing the right wireless security, then entering the key in the right format.
    Because of this problem in mixed OS X / XP networks, I've stuck with WEP. It's less secure, but it works!
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    Try reconfiguring your TC to use WEP. Once you've got it working, investigate the other security options.

  • Computers connecting to internet via time capsule are reporting no internet connectivity.  PC is reporting default gateway has changed.  How to I correct this?

    Am having trouble with maintaining a stable wireless network via the Time Capsule.  Am running 1 Mac and 3 PC on a Time Capsule wireless in bridge mode connected to a Verizon wireless router.  Verizon wireless is turned off and the Time Capsule seems to be staying connected to the Verizon router.  When any of the connected computerss goes to stanby, they often report the internet is no longer available.  The PCs say the default gateway has changed ans the Mac simply reports the network parameters have changed.  What do I need to do to the Time Capsule to stabilize the wireless network?

    It is unlikely that the gateway changes.. but anything is possible.. sorry I am not in the US.. is your service adsl or cable?? What sort of lease time does the public IP have? Some cable companies now rotate then on the hour I noticed.. others on about 3months.. but most it is one day.
    Track it yourself.. see what gateway address the TC gets and if it is rotating with the IP.
    If your client computers are running Mountain Lion.. the plain fact is, they are not particularly stable.
    Wireless is worst.. ethernet tends to be ok.. but for instance Laptops updated to Mountain Lion can be pretty flakey.. with the TC.. and it is the combo that is more the issue. People report improvement with clean install of ML. BUT there is still a bug there that causes the ML to be less than fantastic.
    I experience it occasionally even with a dlink wireless router.. after a wake from sleep.. the network will drop out and need to be manually connected back.. I have to admit I expect no better from Mountain Lion. I could load Snow Leopard on it and it would drop once every blue moon.. but I got the laptop with ML so I live with it.. !!

  • Mac connects but PC won't connect to internet via TIme Capsule wireless net

    I have my personal Mac and work PC at home. I'm switching from a wireless network using my airport extreme base station to a new time capsule. Had no problems earlier, but now with my new wireless network I have the following problem:
    - Both Mac and PC are able to connect to my home wireless network created through Time Capsule
    - Only Mac can access the internet via the Time Capsule wireless network
    - PC connects fine to the wireless network, but the settings indicate the internet cannot be accessed
    I've tried fiddling with configurations etc. but cannot seem to get the PC to connect through to the internet using my Time Capsule.
    The PC will connect directly to the net if I plug in the ethernet from my cable modem....What's the problem? Any ideas?

    Welcome to the discussions forum AZR-DC.
    The PC will connect directly to the net if I plug in the ethernet from my cable modem...
    Make it a habit to power down your modem whenever you connect something different to it. Merely detaching the AEBS and attaching your Time Capsule or your computer directly will confuse most modems, so leave it powered down for a few moments. Power down your other equipment while you're at it.
    Then, power up all the equipment as follows:
    Modem... wait a few moments for it to complete its startup sequence.
    Time Capsule. Wait a few moments again.
    Computers.
    Be sure your PC and your Mac are getting their addresses "via DHCP".

  • How to access internet via time capsule

    I have an Apple MAc with OS Mountain  Lion
    i am tring to setup the Mac to the latest Time capsule
    the time capsule is connected to my Wireless ADSL via ethernet cable
    i can connect to the time capsule, wirelessly, but cannot connect to the internet via the time capsule...
    please help...!!!!

    You will need to launch the AirPort Utility and setup the Time Capsule.  Take a look at this link, http://manuals.info.apple.com/en_US/time_capsule_4th_gen_setup.pdf

  • Vista laptop can't connect to Internet via Time Capsule

    I just setup my brand new 1TB Time Capsule and everything works perfectly with my iMac. Backups work and I can connect to the Internet fine. I'm using the TC as my network router, so everything will connect through the TC. My one-year old Compaq Vista laptop can connect to the Internet if the wireless security is turned off, but once I turn it on..no Internet for the laptop. It can connect and see the network, but can't get to the Internet. I've reset the TC several times trying various setting combinations and I've went through the laptop and tried to update Windows and any drivers that I thought might help, but nothing.
    I have the following Wireless settings on the TIme Capsule:
    - radio mode set to Auto
    - radio channel selection set to Auto
    - wireless security set to WPA/WPA2 Personal
    Am I missing something? I can't figure if this is a settings issue, laptop issue, or a Time Capsule issue. Any help would be greatly appreciated.

    Windows Vista and Windows 7 cannot see Time Capsule drive
    *Thread from:*
    *http://techsupport.foreverwarm.com/time-capsule-windows*
    This might be your security settings. Open the Local Security Policy utility:
    %windir%\system32\secpol.msc /s
    Navigate to Local Policies folder, Security Options view. Find “Network security: LAN Manager authentication level”. If it is set to “Send NTLMv2 response only” change it to “Send LM & NTLM – use NTLMv2 session security if negotiated”.
    ONE PROBLEM THOUGH. I believe ONLY PROFESSIONAL versions of windows have the local policies acceptable.

  • My Housemate can't access wireless internet via Time Capsule...

    Happened all of a sudden after working fine. He's the only PC user in the house.
    He's asked me to do a reset on the wireless network.
    Any suggestions? Walkthrough?
    Thanks in advance!
    Time Capsule 2TB

    Just do a reboot of the TC.. ie pull out the power cord.. count to 10.. plug in the power cord.
    If that doesn't work.. try this.
    Same as what I just posted here.
    https://discussions.apple.com/thread/4780145?tstart=0
    Use SMB names.. important for windows..
    Fix the channels.. use different name for 5ghz.
    And WPA2 Personal security.

  • Windows PC running Vista can't connect to internet via Time Capsule

    My Macbook works beautifully with my TC, however I cannot get my Windows PC (running Vista) to connect to the internet via the TC. My PC shows it's connected to the TC, however when I launch the web browser it shows the cannot connect page. Has anyone else experienced this problem and if so I welcome your feedback.

    I have the same problem. Did you work it out? If yes, what did you do?
    Ta

  • I can't connect to internet using Time Capsule router.

    My hard drive recently died. I took the iMac to the Apple store and had a 500 GB hard drive installed. I disconnected my Time Capsule so the Apple rep could restore my data. Now when I try to reconnect to the internet via Time Capsule router, it won't connect. The cable modem is fine, and the Time Capsule's status seems OK with the green light. It even seems to be backing up OK. I don't think I did anything differently, other than unplug it in order to have the Apple rep restore my data. Any thoughts out there?

    It sounds like the cable company neglected to mention to you that you must completely reset the modem whenever you change the device that it is connected to. That's because the modem "associates" with a device and "remembers" the settings.
    If you then change devices, the modem will "look" for the old device that was connected to it and it will of course not "find" it, so it won't connect.
    That's why you need to do the complete sequence that I provided.
    If you still cannot connect after the complete reset, then you may have a defective modem. I'm not trying to pick on the cable company....and yours may be an exception...but the last time my modem was having problems, the provider kept insisting that "everything looks good". But, they always say that.
    I turned the modem off and called them back an hour later and they still said "everything looks good".
    An Ethernet cable has a slightly wider plug than a phone cable. If that's the only connector on the modem, then it must be the right one. Ethernet cables do fail. You might want to check your cable, just in case.

  • I've had a new hard drive installed and reloaded all my stuff via time capsule and now can't connect to the internet although it say Airport is connected. How can I fix this problem ?

    Just had a new hard drive for my iMac and reloaded all my stuff via time capsule, all works fine apart from Safari which won't connect to internet. Airport is connected but each time Safari comes back saying there is no connection....any help gratefully recieved.

    So you have the apple rotuer called a time capsule  and you have complete the frist time machine back up? but there is not internet access ?
    If so.
    Opem airport utiltiy on your Comptuer :
    What is the IP ? > if its 169.254.xx.xx > its a self assigned
    Try power cycling the Internet source  for up to 1 mintue and make sure all the lights  turn off.
    In Airport Utility Version 5.5.3 / 5.6.1
    Gi > Intenret > conncetiong sharing > Is it off  bridge mode change it to share a public Ip address
    In airport Utility  version 6.0/6.1
    Edit > network > rotuer mode : Should be DHCP and NAT unless you use PPPoE to conecnt to the internet then this is automatically invoked.

  • Certain pages won't open via Time Capsule - why?

    First of all, my internet works fine via Time Capsule - except 2 internet pages I cannot open. I tried with my HP Laptop (not via Time Capsule), they work. So it's to the pages fault.
    Does anybody have an idea why? Here are the pages
    www.united-fifa.de
    www.fifa-royale.de
    Until yesterday they worked perfectly fine. But now "the site cannot be loaded" anymore.
    Thanks in advance for help.
    Already tried: Reset Time Capsule, Delete Cookies, Reset Safari, Google Chrome/Firefox (exactly the same pages won't work there either), Restart Computer, Update Flash Player - nothing helped.

    1. Checked with ISP, everything is fine (Pages worked when i used my old HP laptop wirth the same ethernet cable...)
    2. broadband was always fine, even 2 days ago when all the homepages worked
    Maximale Internet-Geschwindigkeit:
    Download 75'000 kbit/s
    Upload 7'000 kbit/s
    3. It's a modem
    4. If I connect my old HP Laptop directly to the modem, all the sites work perfectly fine.
    5. Already reset to standard and i already use ethernet all the time (worked until 2 days ago) - nothing better.
    6. Switched to bridge mode but then i couldn't connect to the internet at all :/
    7. Screen Shots

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