No joy with getting fault fixed

I despair. I'm stuck in an endless loop with trying to get BT to get Openreach to fix the fault on my line which has been present since November.
I seem to get random responses from the call centre on 151 with no apparent ability to actually progress a resolution.
I've had a time to fix of "by the end of the day", 24 hours, 48 hours, 3 days, 5 days. The deadlines are always missed and calls not returned. I've also been cut off by the call centre multiple times
I've had "no fault", "fault assigned" " fault repaired" , "fault cleared" all in random order.
I depend on this line for my income and need it fixed. What can I do next to get past the useless call centre?
thanks in advance

Sparrow is right. But I have some more advice.
"I've had a time to fix of "by the end of the day", 24 hours, 48 hours, 3 days, 5 days. The deadlines are always missed and calls not returned."
What you are experiencing is BT Customer Service 101: lie to the Customer by telling them anything they want to hear to get them off the phone. Normally the person won't update the account notes to even state that you called.
What you have to do is immediately after a Customer Service agent tells you something, call back and you will be connected to another agent. Ask them what the status of your account is and what is being done - if they don't tell you the same thing as the other agent this means that the other agent lied and didn't even bother recording any account notes of the call (this is literally what happens 90% of the time).
This is basically how BT Customer Service works. You just have to keep pounding and pounding and pounding away over a number of days. Eventually you will reach the 1 Customer Service Agent out of 100 who will actually do something.
The mod's on here will respond (but only after a number of days). You can also post to BT's Twitter and you'll get a response pretty quickly.
These are the only ways of getting anything done - the normal BT Complaint's process just sees your messages go a computer sitting in the middle of an empty warehouse and you will literally not get a response. Good luck!

Similar Messages

I mistakenly wiped my mac ox from my macbook and i'm struggling with getting it fixed or getting a new one to install.

i mistakenly wiped my mac ox from my macbook and i'm struggling with getting it fixed or getting a new one to install. Can anyone help me? thanks
<Email Edited By Host>

Restart the Mac and hold down Command+Option+R. Choose to reinstall OS X. The version of OS X your Mac came with will be installed.

Just moved my email from entourage to Mail. Having real problems with getting my signatures to work properly. When adding in a small company logo, windows computers only receive signature as an attachment. Am sending email as Rich Text. Any ideas on a fix

Just moved my email from Entourage to Mail. Having real problems with getting my signatures to work properly despite sending email as Rich Text.
When adding in a small company logo to the signature, PC's / windows computers only receive signature and logo as attachments.
I've tried all possible fixes I can find including getting a PC user to format the logo but no joy. Has anyone experienced this and any ideas on a fix gratefully received.

Send it as html so the signature is an image source URL

The crystal screen of my ipad mini broke after I accidentally droped it. Does anyone know if it can be fixed directly with Apple? How much will it cost to get it fixed/replaced?

The crystal screen of my ipad mini broke after I accidentally droped it. Does anyone know if it can be fixed directly with Apple? How much will it cost to get it fixed/replaced?

"Abuse" includes dropping it. If it's not a manufacturing fault: These prices are roughly the same in other coutries to the US.
Out-of-Warranty Service     If you own an iPad that is ineligible for warranty service but is eligible for Out-of-Warranty (OOW) Service, Apple will replace your iPad with an iPad that is new or equivalent to new in both performance and reliability for the Out-of-Warranty Service fee listed below.
iPad model
Out-of-Warranty Service Fee
iPad mini
$219
iPad 3rd, 4th generation
$299
iPad 2, iPad
$249
     A $6.95 shipping fee will be added if service is arranged through Apple and requires shipping. All fees are in US dollars and are subject to local tax.
          Certain damage is ineligible for out-of-warranty service, including catastrophic damage, such as the device separating into multiple pieces, and inoperability caused by unauthorized modifications. However, an iPad that has failed due to contact with liquid may be eligible for out-of-warranty service.
Apple reserves the right to determine whether or not your iPad is eligible for Out-of-Warranty service. Replacement iPads have a 90-day limited hardware warranty or assume the remainder of your standard warranty or AppleCare service contract coverage, whichever is longer. Please see the AppleCare+ for iPad and Apple Repair Terms And Conditions for further details.

My lock button no longer works on my ipod touch and now i have all kinds of problems with it freezing and kicking me out of apps. Is there any way to get this fixed and were would i go to get it fixed?

Please Help!!!! I have an ipod touch 4th gen. and since the last update the lock button no longer works, this has caused it to have a lot of problems now like freezing all the time, kicking me out of almost all my apps, some times even when if locks on its own its not locked and buttons with be pushed in my pocket, and this causes the battiery to die fast. I really love my ipod and would like to just get it fix if possible for a reasonable about of money. Anyone know of a place I can get it fixed in Ft Lauderdale Fl area or is there something I can do?

Have you tried:
- Reset the iPod. Nothing will be lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup
- Restore to factory settings/new iPod.
Apple will exchange your iPod for a refurbished one for this price:
Apple - Support - iPod - Repair pricing
A third-party place like the following maybe less. Google for more.
iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens

I am working on a MacBook Pro (13-inch, Mid 2009) with boot camp running Windows 7 pro 64-bit. Windows crashes quite often now-a-days and I need to get this fixed. I heard that updating boot camp can help. Currently I am running Version 3.0.4 (322).

I need to know which update(s) I can apply to help stabalize the system.

Typing the body of the thread message in the title, huh? -)
I am working on a MacBook Pro (13-inch, Mid 2009) with boot camp running Windows 7 pro 64-bit. Windows crashes quite often now-a-days and I need to get this fixed. I heard that updating boot camp can help. Currently I am running Version 3.0.4 (322).
Only Apple could hamstring and tie Mac OS to Windows. There isn't any other than whether you can download the drivers into Windows (you can) but Apple puts a block on the installer setup even if your mac does not support it.
Windows 7 needs at least Boot Camp 3.1 and 3.3 is what you should already have. And you are not getting security updates if you don't have at least 10.6.8 as was pointed out. --- you arent using Software Update as you should. And you should backup and clone Mac (and Windows) as well.
You need Mountain Lion to use Boot Camp 5.x which supports Windows 7 & 8 and 64-bit.
I would upgrade to Lion if you can realizing that Rosetta and PowerPC are no longer supported though.
Mac 101: Using Windows on your Mac via Boot Camp
https://support.apple.com/kb/HT1461
http://www.apple.com/support/bootcamp/
Helpful Apple Support Resources (Forum Overview)
Boot Camp Support
Boot Camp Manuals
Boot Camp 5.0 Drivers
http://support.apple.com/kb/DL1638
Frequently asked question
http://support.apple.com/kb/HT4818
http://manuals.info.apple.com/en_US/boot_camp_install-setup_10.7.pdf
http://manuals.info.apple.com/en/Boot_Camp_Install-Setup_10.6.pdf
http://manuals.info.apple.com/en/Boot_Camp_Install-Setup_10.6.pdfcreate a Windows support software (drivers) CD or USB storage media
http://support.apple.com/kb/HT4407
The Boot Camp Assistant can burn Boot Camp software (drivers) to a DVD or copy it to a USB storage device, such as a flash drive or hard drive. These are the only media you can use to install Boot Camp software.
https://support.apple.com/kb/HT4569
http://manuals.info.apple.com/en_US/boot_camp_install-setup_10.8.pdf
Instructions for all features and settings.
Boot Camp 4.0 FAQ Get answers to commonly asked Boot Camp questions.
Windows 7 FAQ Answers to commonly asked Windows 7 questions.
http://www.apple.com/support/bootcamp/
Is there a download of the Boot Camp 5 Support Software if I'm not using OS X Mountain Lion v10.8.3?
Yes, you can download the Boot Camp 5 Support Software here.
http://support.apple.com/kb/DL1638
How do I use the Boot Camp 5 Support Software I downloaded from the web page?
The download file is a .zip file. Double click it to uncompress it.
Double-click the Boot Camp disk image.
Copy the Boot Camp and "$WinPEDriver$" folders to the root level of a USB flash drive or hard drive that is formatted with the FAT file system (see question below for steps on how to format).
Install Windows, leaving the flash or hard drive attached to the USB port of your Mac.
Installation of the drivers can take a few minutes. Don't interrupt the installation process. A completion dialog box will appear when everything is installed. Click Finish when the dialog appears.
When your system restarts your Windows 8 installation is done.
Note: If the flash drive or hard drive was not attached when you installed Windows and was inserted after restarting into Windows 8, double-click the Boot Camp folder, then locate and double click the "setup.exe" file to start the installation of the Boot Camp 5 Support Software.
How do I format USB media to the FAT file system?
Use Disk Utility to format a disk to use with a Windows computer. Here's how:
Important: Formatting a disk erases all the files on it. Copy any files you want to save to another disk before formatting the disk.
Open Disk Utility.
Select the disk you want to format for use with Windows computers.
Click Erase, and choose one of the following from the Format pop-up menu:
If the size of the disk is 32 GB or less, choose MS-DOS (FAT).
If the size of the disk is over 32 GB, choose ExFAT.
Type a name for the disk. The maximum length is 11 characters.
Click the Erase button and then click Erase again.
Which versions of Windows are supported with Boot Camp 5?
64-bit versions of Windows 8 and Windows 7 are supported using the Boot Camp 5 Support Software. If you need to use a 32-bit version, you need to use Boot Camp 4 Support Software, and you must use Windows 7. 32-bit versions of Windows 8 are not supported via Boot Camp. For a complete list of Windows OS support, click here.

I am trying to install Adobe Reader my wife's laptop but "installer" hangs up and fails with a blank black screen. The machine is capable and has a Vista OS. My wife blames the machine and wants to "throw it out." She's an idiot but I need to get this fix

I am trying to install Adobe Reader my wife's laptop but "installer" hangs up and fails with a blank black screen. The machine is capable and has a Vista OS. My wife blames the machine and wants to "throw it out." She's an idiot but I need to get this fixed.

run the cleaner (Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs) and then retry installing.

How to get the fixed result in a DES/CBC mode with fixed input data and fix

How to get the fixed result in a DES/CBC mode with fixed input data and fixed key. Below is my program , I tried to get the checksum of the DESInputData with the DESKeyData, but each time the result is different.
below is my code:
byte[] DESKeyData = {(byte)0x01 ,(byte)0x01 ,(byte)0x01 ,(byte)0x01, (byte)0x01 ,(byte)0x01 ,(byte)0x01 ,(byte)0x01 };
byte[] DESInputData = {(byte)0x31 ,(byte)0x31 ,(byte)0x31 ,(byte)0x31,(byte)0x31 ,(byte)0x31 ,(byte)0x31 ,(byte)0x31 };
SecretKeySpec skey = new SecretKeySpec( DESKeyData, "DES" );
Cipher cipher = Cipher.getInstance("DES/CBC/NoPadding");
cipher.init( Cipher.ENCRYPT_MODE, skey );
byte[] result = cipher.doFinal( DESInputData );

Use class javax.crypto.spec.IvParameterSpec to specify IV for CBC mode cipher:
// Create CBC-mode triple-DES cipher.
Cipher c = Cipher.getInstance("DESede/CBC/PKCS5Padding");
// Specify IV.
IvParameterSpec iv = new IvParameterSpec(new byte[] { (byte)0x01, (byte)0x23, (byte)0x45, (byte)0x67, (byte)0x89, (byte)0xAB, (byte)0xCD, (byte)0xEF });
// Initialize cipher with proper IV.
c.init(Cipher.ENCRYPT_MODE, yourKey, iv);
// Encrypt and decrypt should work ok now.
For more info about cryptography, search the Internet for IntroToCrypto.pdf from mr. Phil Zimmerman. This document is also part of PGP (http://www.pgp.com).
An excellent book is 'Applied Cryptography' from Bruce Schneier (http://www.counterpane.com/applied.html).
Regards,
Ronald Maas

I was told by comcast that we had a computer in the house with a malware virus, they even said that they were going to terminate our service if we did not get it fixed. Now this week we hear that there is a trojan malware virus, how do we get rid of it?

I was told by comcast that we had a computer in the house with a malware virus, they even said that they were going to terminate our service if we did not get it fixed. Now this week we hear that there is a trojan malware virus, how do we get rid of it?

Hello,
Flashback - Detect and remove the uprising Mac OS X Trojan...
http://www.mac-and-i.net/2012/04/flashback-detect-and-remove-uprising.html
In order to avoid detection, the installer will first look for the presence of some antivirus tools and other utilities that might be present on a power user's system, which according to F-Secure include the following:
/Library/Little Snitch
/Developer/Applications/Xcode.app/Contents/MacOS/Xcode
/Applications/VirusBarrier X6.app
/Applications/iAntiVirus/iAntiVirus.app
/Applications/avast!.app
/Applications/ClamXav.app
/Applications/HTTPScoop.app
/Applications/Packet Peeper.app
If these tools are found, then the malware deletes itself in an attempt to prevent detection by those who have the means and capability to do so. Many malware programs use this behavior, as was seen in others such as the Tsunami malware bot.
http://reviews.cnet.com/8301-13727_7-57410096-263/how-to-remove-the-flashback-ma lware-from-os-x/
http://x704.net/bbs/viewtopic.php?f=8&t=5844&p=70660#p70660
Check now whether your Mac is infected by Backdoor.Flashback.39!
http://public.dev.drweb.com/april/

I still get plug in failure even after uninstall and reinstalled adobe flash to my mac os x 10.7.5 (4 bit) with flash 16.0.0.235 how do I get this fixed??? HELP

I still get plug in failure even after uninstall and reinstalled adobe flash to my mac os x 10.7.5 (4 bit) with flash 16.0.0.235 how do I get this fixed??? HELP

That crash appears to be casued by the Facebook plug-in.
Create a new account (systempreferences -> accounts or Users & Groups on 10.7 and 10.8), make a new Library in that account, import some shots and see if the problem is repeated there. If it is, then a re-install of the app might be indicated. If it's not, then it's likely the app is okay and the problem is something in the main account.

Ipod doesn't work on speakers but headphones are fine and speaker works with iPhone. Possible connector issue? Any thoughts on how I can get the fixed?

ipod doesn't work on speakers but headphones are fine and speaker works with iPhone. Possible connector issue? Any thoughts on how I can get the fixed?

Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.

My iPhone is having problems and I have to send it into Apple to get a fixed but in the mean while I need a phone. Could my old env touch act as a temporary replacement with the data plan? And if so how to I activate it with going to Verizon and once I ge

My iPhone is having problems and I have to send it into Apple to get a fixed but in the mean while I need a phone. Could my old env touch act as a temporary replacement with the data plan? And if so how to I activate it with going to Verizon and once I get my IPhone back will I be able to activate it without going to the Verizon store?!? Thanks:)

Im sorry. Im on my ipad and i didnt read that.
Sorry again

Hello, My iph5s screen cracked according an accident I just had it since February with threeG mobile network , I have been told I can replace my phone or get it fixed by apple for free, can you please let me know what should I do about this matter ?

Hello, My iph5s screen cracked according an accident I just had it since February with threeG mobile network , I have been told I can replace my phone or get it fixed by apple for free, can you please let me know what should I do about this matter ?

Oh well that's what I heard because it's about the 90 days warranty ,,. Anyway can you please tell me what I can do to get it fixed ? It's a not really big crack in the right bottom side of the screen

My iphone 5c went black screen and it still can cut on and off and it went black screen when i was on facetime with a friend and could still talk to them perfectly fine what is the cheapest way to get it fixed or can i fix it myself without any money

My iphone 5c went black screen and it still can cut on and off and it went black screen when i was on facetime with a friend and could still talk to them perfectly fine. What is the cheapest way to get it fixed or can i fix it myself without any money? I also didnt have the chance to back up my data because it went black screen out of now where.

If your phone is not covered by the warranty anymore, Apple will replace it for a new device, same model and size, if you are willing to pay the service fee.
If you decide to get a 3rd party company to do the repair, Apple will not service your phone anymore after that.
Out-of-warranty repair service
If your repair isn’t covered by Apple’s One Year Limited Warranty, AppleCare+, or AppleCare Protection Plan, your iPhone might be eligible for out-of-warranty service. For example, liquid damage isn’t covered by warranty but might be eligible for out-of-warranty service. Some damage isn’t eligible at all, for example if your device has been broken into multiple pieces. See Apple’s Repair Terms and Conditions for complete details.
Read Apple’s Repair Terms and Conditions
Model
Out-of-warranty service fee
Battery service*
iPhone 6 Plus
$329
$79
*available only if battery
fails Apple’s diagnostic test
iPhone 6
$299
iPhone 5s, iPhone 5c, iPhone 5
$269
iPhone 4s
$199
iPhone 4, iPhone 3GS, iPhone 3G,
Original iPhone
$149
Plus a $6.95 shipping fee, if required. Fees are in USD and exclude local tax. Pricing is for service through Apple. The final service fee we charge will be determined during testing and may be less than the service fee listed above. Pricing and terms vary for service through an Apple Authorized Service Provider.
copied from Apple - Support - Service Answer Center

While surfing the internet I get frequent stopages with the notation "Shockwave Flash may be busy - - - - -" Why doesn't it say Adobe Flash and how do I get it fixed?

While surfing the internet I get frequent stopages with the notation "Shockwave Flash may be busy - - - - -" Why doesn't it say Adobe Flash and how do I get it fixed?

The site will NOT let me post in the "flash player" forum. When I open the list of forums to post in, I see flash player listed, but it is grey in color and you can not click on it. Under the scroll box that gives you the choices of forums to post your question in you see this:
"Why are some locations grayed out? This means that you can view content in these locations, but may not have access to post to them. Or, the content type you've chosen is not available there (i.e. trying to put a blog post in a project where blogs are turned off). Also to move content to "Your documents", "Private discussions" or "Your Videos" you have to be the author."
So tell me HOW the hell am I supposed to post in that forum, when it is not letting me? I have had this problem since back in April, I have tried posting to get help and all I get is complaints I posted in the wrong place, and it is the SITE that is not letting me post in the right place.

No joy with getting fault fixed

Similar Messages

Maybe you are looking for