No landlline for 3 weeks and counting

We have had a phone fault for 3 weeks now, since 25th April. no incoimg calls and no outgoing calls. BT said they would redirect calls to a mobile but have failed to do this. BT have not contacted us to tell us when the fault will be fixed, nor how to claim compensation. I hate to thiink what we are spending on the mobile now. I don't have time to spend ages on the phone in a queue, but how come BT can't apporach me to tell me what's wrong? After all we are way past the standard 3 days to fix a fault. How come BT can email me every quarter about my bill, but can't email me to tell me what's happening. The fault tracking system has been updated once in the last 2 weeks and simply say's "we're working on your fault". The silence is deafening. Wasn't it BT who had the advertising slogan 'it's good to talk'.

Hi I suggest you contact the forum mods they should be able to get your problem sorted for you this is a link to them
http://bt.custhelp.com/app/contact_email/c/4951
they normally reply by email or phone directly to you within 3 working days
They are a UK based BT specialist team who have a good record at getting problems solved
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No landlline for 3 weeks and counting

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