No License Code For App

Dear BlackBerry App World Community
The App in question is: Easy Smiley, from S4BB
I was told by a third party supplier to inquire from the community here about my missing license code.
I would not of thought that this would be the direction which I would take, seeing I never bought it from BlackBerry but this third party to BlackBerry.
This is what they said, taken for the replied email sent to me! Re: (Case 296938) My App Licence
Hello
would advise to contact BlackBerry as we have no access to their system to check on the problem with connecting to App World email is [email protected] or http://www.blackberry.com/appworld/support
Best regards,
S4BB Limited
Email: [email protected]
Web: http://www.s4bb.com
The letter before this, that was sent, implied I never found this query of which I asked.
Hello
As for App World: you need to go to open it, go to "My World" and hit "Log-in" in the menu. There you need to enter your log-in info and you will then be able to download and install all products you purchased on BlackBerry App World previously.
If there is any problems you can contact BlackBerry App World support on: [email protected] or http://www.blackberry.com/appworld/support
Best regards,
S4BB Limited
Email: [email protected]
Web: http://www.s4bb.com
This was how I found the problem in the first place.
Below I have pictures of where I found the problem, and is it true that My BB Community will help me to find why this problem has come about or is it the duty of the third party to look through their accounts.
Please Direct Me what I should do.
Yours Sincerely
jtv
And Apps that show their license codes:
JTValerie

Before I again guess wrongly, please provide your ENTIRE situation. You have now added the fact that your BB recently went in for repair...I could not have guessed that from your first post. So, now we know the following:
Your BB recently went in for repair
ALL of your issues surfaced since that repair
Your issues are:
You are unable to reinstall your previously installed apps
You are unable to send messages of some kind (I cannot tell if those are emails you attempted, or something else)
You have "some features" "barely working"...but you have neglected to say what those are
You have lost some data, and are confused about that (did you not take a backup prior to sending it in for repair????)
Please confirm/correct this information...accurate information is of course a prerequisite to receiving adequate guidance.
But, you have not reported back with anything to do with the on-device AppWorld interface that we started off with...have you done anything I've suggested you attempt? I hate to waste your time reading my posts if you are just going to ignore me...
So, at the risk of further being ignored, here are some steps you need to conduct, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
Please wait for one "registration" message to arrive to your Messages app
2) Delete and Resend Service Books
KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
If you have no CMIME entry, then skip the deletion
KB02830 Send the service books for the BlackBerry Internet Service
Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.
3) Batt Pull Reboot
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! If not, then have you considered asking the people you sent it off to why they returned it in such a non-functional condition?
Oh and one last thing...please drop the font size of your posts...the HUGE font you are using is hard on the eyes plus makes the reader think that perhaps you are wanting to YELL your information. I'm sure you don't intend that, but such is the case.
Good luck and let us know!!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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