No lift off...can't find the plane!...Feel like I'...
Well I am back, having been the author of
Feel like I'm stuck at the airport...
I'm still in trouble!
Ordered 14 Feb Engineer visit today 8 til 1.
A contractor from Openreach arrived at my home at 12:45. I joked just made the slot then!
He said he'd been here (phone cab not FTTC) since first thing but couldn't find our line, stuck a meter on it went back to the cab but returned saying he still couldnt find it. Nothing he can do, will report it to BT who will make another appt.
I am feeling mixed emotions...angry/nothing I wasnt expecting/depressed/whatever... I dont think I can be bothered to phone BT and put myself through the grinder!
My line is with BT and my ADSL with O2 which will probably disappear at midnight.
Not really expecting a response I hust feel like a rant!
Thanks for listening.
Cheers
Alan
Thanks Ryan & Sholtie.
I was about to reply that they were at the right cabinet, then I thought all the contractor did was answer "yes" to my question "Were you at the right cabinet, No 26?"
I am normally a very trusting person but there was something about this guy's demeanour and negative attitude which made me feel that he had been doing something else all morning and just turned up before the deadline. He said he had been given the wrong routing info. I am sure if he had called in the same info after an hour rather than after 5 (which Openreach called to say they had fixed within a couple of hours) then it could have been resolved in the allotted time.
There are a lot of complaints on the forum and yes the majority of successes go unreported. I accept that things can go wrong its how they are responded to that is important. In this case I did nothing and have to admit to being satisfied to their reaction. Fortunately I am at home most of the time so it was not a major inconvenience more a disappointment.
I am looking forward to a positive outcome.
Cheers
Alan
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