No LiveCycle Upgrade if upgraded Acrobat X Pro from Creative Suite?

Hi,
I bought Acrobat X Pro as part of Creative Suite 5.5. I saw in the FAQ for Acrobat Pro that if you owned a license for Acrobat X Pro and upgraded to Acrobat XI Pro, you could get a one time upgrade for LiveCycle Designer. I upgraded to Acrobat XI Pro, but was told that I'm not eligible for an upgrade because I have CS5.5. Was anyone able to get an upgrade that got Acrobat X Pro in a creative suite? Why wouldn't my upgrade to Acrobat XI Pro count (and I did get an upgrade, not a new Acrobat XI)?
Any clarification would be appreciated.
Thanks!

Hello,
You can try re-installing Acrobat 9 Pro or Acrobat X Pro individually.
After it is installed you will have to Deactivate the Complete Suite by launching any CS4/5 Applications. Click on Help > Deactivate.
Then Close and Re-launch the CS 4 / 5 Application, re-launch it and activate with the serial number.
Close and re-launch the Application CS 4 / 5 applications, click on Help > "Make sure you see Deactivate", It means the product is activated.
Now launch Acrobat and accept license. Done !
It should be up and fine.
The links to download are :
Acrobat 8 and 9 Pro - All languages - http://helpx.adobe.com/acrobat/kb/acrobat-8-9-product-downloads.html
Acrobat X and XI Pro and Acrobat X and XI Standard (Only for Windows) - All languages - http://helpx.adobe.com/acrobat/kb/acrobat-downloads.html

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Hi Guys,
I'm hoping someone can help me. One of my user is getting below error message when trying to install Adobe Acrobat XI Pro from Creative Cloud. She's been able to install other apps such as Illustrator and InDesign without any issues.
Exit Code: 7
Please see specific errors below for troubleshooting. For example, ERROR:
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 2 error(s)
----------- Payload: Acrobat Professional 11.0.0.0 {23D3F585-AE29-4670-8E3E-64A0EFB29240} -----------
ERROR: Install MSI payload failed with error: 1603 -
Fatal error during installation. MSI Error message:
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I've spoken to Adobe support few times and they suggested the following links but I've not had much luck.
https://helpx.adobe.com/creative-suite/kb/error-1603-install-cs3-cs4.html#main_solution1
https://helpx.adobe.com/x-productkb/global/disable-startup-items-services-windows.html
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Cheers,

Hi ,
I would suggest you to have a look at the following KB document.Please see if they have something useful for you and can fix the issue.
https://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html
https://helpx.adobe.com/creative-suite/kb/error-exit-6-exit-7.html
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Hi,
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Thanks Aditya, pasted below as requested.
07/19/13 14:52:47:725 | [INFO] | | OOBE | DE | | | | 2228 | - 0 fatal error(s), 2 error(s)
07/19/13 14:52:47:725 | [INFO] | | OOBE | DE | | | | 2228 | Win OS version: 6.1.1.0 Type: 1
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07/19/13 14:52:47:725 | [INFO] | | OOBE | DE | | | | 2228 | -------------------------------------------------------------------------------------
07/19/13 14:52:47:725 | [INFO] | | OOBE | DE | | | | 2228 |
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Hello Mr. Spier,
thank you for answering. So I will buy the complete bundle.
Have a nice day
Angelika Ottenbacher
Am 13.07.2009 um 13:56 schrieb Peter Spier:
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>
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>

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No LiveCycle Upgrade if upgraded Acrobat X Pro from Creative Suite?

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