NO logs in UCCE environment

Hi all.
I am experiencing the problem. Need help with this.
all UCCE logs disabled or don't work.
For example pim1 log on PG:
- I set log level to 3 in Portico
-When I am trying to download logs via portico(listTraceFiles) - empty archieve is downloaded
- Dumplog utility shows "No files found matching process"
-EMSmon utility shows:
EMSFormatMessage failed: EMS Error.  FormatMessage for message id 21010003 faile
d.  GetLastError() returned 1815
Raw EMS Record dump is below:
00000  bc 00 00 00 06 02 01 00  |........|
00008  00 00 00 00 ef 63 8d 07  |.....c..|
00010  03 00 01 21 20 d4 07 4c  |...! ..L|
00018  d0 33 d0 01 94 00 00 00  |.3......|
00020  00 05 41 00 70 69 6d 31  |..A.pim1|
00028  00 55 30 41 30 2d 49 43  |.U0A0-IC|
00030  4d 30 30 33 00 5b 20 20  |M003.[  |
00038  36 33 34 30 5d 44 65 73  |6340]Des|
00040  6b 4c 69 6e 6b 50 65 72  |kLinkPer|
00048  69 70 68 65 72 61 6c 3a  |ipheral:|
00050  3a 4c 6f 63 6b 54 68 72  |:LockThr|
00058  65 61 64 28 44 65 73 6b  |ead(Desk|
00060  4c 69 6e 6b 50 65 72 69  |LinkPeri|
00068  70 68 65 72 61 6c 3a 3a  |pheral::|
00070  50 72 6f 63 65 73 73 4f  |ProcessO|
00078  50 43 50 72 65 61 6d 62  |PCPreamb|
00080  6c 65 29 20 2d 20 74 68  |le) - th|
00088  72 65 61 64 20 36 33 34  |read 634|
00090  30 20 63 61 6c 6c 20 6f  |0 call o|
00098  66 20 4c 6f 63 6b 28 29  |f Lock()|
000a0  20 63 6f 6d 70 6c 65 74  | complet|
000a8  65 20 61 66 74 65 72 20  |e after |
000b0  30 6d 73 00 00 00 00 00  |0ms.....|
000b8  bc 00 00 00              |....    |
12:11:31 Trace: ProcessRecord: EMSFormatMessage failed: EMS Error.  FormatMessag
e for message id 21010003 failed.  GetLastError() returned 1815
EMSFormatMessage failed: EMS Error.  FormatMessage for message id 21010003 faile
d.  GetLastError() returned 1815.
Any hints appreciated.

Agree with David,
I dont use Portico as well ...read thru below :
http://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-enterprise/116165-trouble-ucce-trace-00.html#anc17
Portico seems to limited with what it can do and what it can be used for. I normlay just use Portico to monitor services status.
Thanks,
Kartik

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    ORABPEL 11993088     29884416 41943040          0 YES AVAILABLE ONLINE     READ WRITE     5120     8192 /raid/product/oradata/IASDB/orabpel.dbf
    PORTAL     74383360     6946816 78643200          0 YES AVAILABLE ONLINE     READ WRITE     9600     8192 /raid/product/oradata/IASDB/portal.dbf
    PORTAL_DOC 851968     3276800 4194304          0 YES AVAILABLE ONLINE     READ WRITE     512     8192 /raid/product/oradata/IASDB/ptldoc.dbf
    PORTAL_IDX 11206656     41156608 52428800          0 YES AVAILABLE ONLINE     READ WRITE     6400     8192 /raid/product/oradata/IASDB/ptlidx.dbf
    PORTAL_LOG 262144     3866624 4194304          0 YES AVAILABLE ONLINE     READ WRITE     512     8192 /raid/product/oradata/IASDB/ptllog.dbf
    SYSAUX     235732992     5373952 241172480          0 YES AVAILABLE ONLINE     READ WRITE     29440     8192 /raid/product/oradata/IASDB/sysaux01.dbf
    SYSTEM     834404352     4390912 838860800          0 YES AVAILABLE SYSTEM     READ WRITE 102400     8192 /raid/product/oradata/IASDB/system01.dbf
    TEMP     6291456     18874368 25165824     25165824 YES AVAILABLE ONLINE     READ WRITE     3072     8192 /raid/product/oradata/IASDB/temp01.dbf
    UDDISYS_TS 19988480     28180480 48234496          0 YES AVAILABLE ONLINE     READ WRITE     5888     8192 /raid/product/oradata/IASDB/uddisys01.dbf
    UNDOTBS1 247201792     4390912 251658240          0 YES AVAILABLE ONLINE     READ WRITE     30720     8192 /raid/product/oradata/IASDB/undotbs01.dbf
    USERS     327680     4849664 5242880          0 YES AVAILABLE ONLINE     READ WRITE     640     8192 /raid/product/oradata/IASDB/users01.dbf
    WCRSYS_TS 1703936     15007744 16777216          0 YES AVAILABLE ONLINE     READ WRITE     2048     8192 /raid/product/oradata/IASDB/wcrsys01.dbf
    Sort Segment Data
    TABLESPACE EXTENT_SIZE TOTAL_EXTENTS USED_EXTENTS FREE_EXTENTS MAX_USED_SIZE
    TEMP          128          5          0     5          1
    SGA Allocation Stats
    POOL     NAME                    BYTES
    java pool free memory               67108864
    Total                              67108864
    SGA Allocation Stats
    POOL     NAME                    BYTES
    large pool free memory               8388608
    Total                              8388608
    SGA Allocation Stats
    POOL     NAME                    BYTES
    shared pool fixed allocation callback               344
    shared pool pl/sql source               1156
    shared pool table definiti               1712
    shared pool alert threshol               2648
    shared pool trigger inform               3048
    shared pool joxs heap                    4220
    shared pool policy hash ta               4220
    shared pool trigger defini               5980
    shared pool KQR S SO                    7176
    shared pool PLS non-lib hp               12208
    shared pool trigger source               18652
    shared pool KQR L SO                    44032
    shared pool repository                76264
    shared pool KQR M SO                    81408
    shared pool parameters                105696
    shared pool type object de               194164
    shared pool KQR S PO                    207136
    shared pool VIRTUAL CIRCUITS               649340
    shared pool FileOpenBlock               746704
    shared pool kmgsb circular statistics          821248
    shared pool KSXR pending messages que          841036
    shared pool KSXR receive buffers          1032500
    shared pool KQR M PO                    1675892
    shared pool sessions                    1835204
    shared pool PL/SQL DIANA               2910560
    shared pool private strands               2928640
    shared pool KTI-UNDO                    3019632
    shared pool KGLS heap                    3105320
    shared pool PL/SQL MPCODE               3705484
    shared pool row cache                    3707272
    shared pool ASH buffers               4194304
    shared pool event statistics per sess          9094400
    shared pool sql area                    9234624
    shared pool library cache               10361688
    shared pool miscellaneous               15820288
    shared pool free memory               74540744
    Total                              150994944
    SGA Allocation Stats
    POOL     NAME                    BYTES
         log_buffer                524288
         fixed_sga                    778968
         buffer_cache               50331648
    Total                              51634904
    Database Parameters
    NAME                    VALUE
    O7_DICTIONARY_ACCESSIBILITY     FALSE
    active_instance_count
    aq_tm_processes           1
    archive_lag_target          0
    asm_diskgroups
    asm_diskstring
    asm_power_limit           1
    audit_file_dest           /raid/product/OraHome_1/rdbms/audit
    audit_sys_operations          FALSE
    audit_trail               NONE
    background_core_dump          partial
    background_dump_dest          /raid/product/admin/IASDB/bdump
    backup_tape_io_slaves          FALSE
    bitmap_merge_area_size          1048576
    blank_trimming               FALSE
    buffer_pool_keep
    buffer_pool_recycle
    circuits
    cluster_database          FALSE
    cluster_database_instances     1
    cluster_interconnects
    commit_point_strength          1
    compatible               10.1.0.2.0
    control_file_record_keep_time     7
    control_files               /raid/product/oradata/IASDB/control01.ctl, /raid/product/oradata/IASDB/control02
                        .ctl, /raid/product/oradata/IASDB/control03.ctl
    core_dump_dest               /raid/product/admin/IASDB/cdump
    cpu_count               2
    create_bitmap_area_size      8388608
    create_stored_outlines
    cursor_sharing               EXACT
    cursor_space_for_time          FALSE
    db_16k_cache_size          0
    db_2k_cache_size          0
    db_32k_cache_size          0
    db_4k_cache_size          0
    db_8k_cache_size          0
    db_block_buffers          0
    db_block_checking          FALSE
    db_block_checksum          TRUE
    db_block_size               8192
    db_cache_advice           ON
    db_cache_size               50331648
    db_create_file_dest
    db_create_online_log_dest_1
    db_create_online_log_dest_2
    db_create_online_log_dest_3
    db_create_online_log_dest_4
    db_create_online_log_dest_5
    db_domain               bizmatch.com.cn
    db_file_multiblock_read_count     16
    db_file_name_convert
    db_files               200
    db_flashback_retention_target     1440
    db_keep_cache_size          0
    db_name                IASDB
    db_recovery_file_dest          /raid/product/flash_recovery_area
    db_recovery_file_dest_size     2147483648
    db_recycle_cache_size          0
    db_unique_name               IASDB
    db_writer_processes          1
    dbwr_io_slaves               0
    ddl_wait_for_locks          FALSE
    dg_broker_config_file1          /raid/product/OraHome_1/dbs/dr1IASDB.dat
    dg_broker_config_file2          /raid/product/OraHome_1/dbs/dr2IASDB.dat
    dg_broker_start           FALSE
    disk_asynch_io               TRUE
    dispatchers               (PROTOCOL=TCP)(PRE=oracle.aurora.server.GiopServer), (PROTOCOL=TCP)(PRE=oracle.a
                        urora.server.SGiopServer)
    distributed_lock_timeout     60
    dml_locks               1760
    drs_start               FALSE
    enqueue_resources          1980
    event
    fal_client
    fal_server
    fast_start_io_target          0
    fast_start_mttr_target          0
    fast_start_parallel_rollback     LOW
    file_mapping               FALSE
    fileio_network_adapters
    filesystemio_options          none
    fixed_date
    gc_files_to_locks
    gcs_server_processes          0
    global_context_pool_size
    global_names               FALSE
    hash_area_size               131072
    hi_shared_memory_address     0
    hs_autoregister           TRUE
    ifile
    instance_groups
    instance_name               IASDB
    instance_number           0
    instance_type               RDBMS
    java_max_sessionspace_size     0
    java_pool_size               67108864
    java_soft_sessionspace_limit     0
    job_queue_processes          5
    large_pool_size           8388608
    ldap_directory_access          NONE
    license_max_sessions          0
    license_max_users          0
    license_sessions_warning     0
    local_listener
    lock_name_space
    lock_sga               FALSE
    log_archive_config
    log_archive_dest
    log_archive_dest_1
    log_archive_dest_10
    log_archive_dest_2
    log_archive_dest_3
    log_archive_dest_4
    log_archive_dest_5
    log_archive_dest_6
    log_archive_dest_7
    log_archive_dest_8
    log_archive_dest_9
    log_archive_dest_state_1     enable
    log_archive_dest_state_10     enable
    log_archive_dest_state_2     enable
    log_archive_dest_state_3     enable
    log_archive_dest_state_4     enable
    log_archive_dest_state_5     enable
    log_archive_dest_state_6     enable
    log_archive_dest_state_7     enable
    log_archive_dest_state_8     enable
    log_archive_dest_state_9     enable
    log_archive_duplex_dest
    log_archive_format          %t_%s_%r.dbf
    log_archive_local_first      TRUE
    log_archive_max_processes     2
    log_archive_min_succeed_dest     1
    log_archive_start          FALSE
    log_archive_trace          0
    log_buffer               524288
    log_checkpoint_interval      0
    log_checkpoint_timeout          1800
    log_checkpoints_to_alert     FALSE
    log_file_name_convert
    logmnr_max_persistent_sessions     1
    max_commit_propagation_delay     0
    max_dispatchers
    max_dump_file_size          UNLIMITED
    max_enabled_roles          150
    max_shared_servers
    nls_calendar
    nls_comp
    nls_currency
    nls_date_format
    nls_date_language
    nls_dual_currency
    nls_iso_currency
    nls_language               AMERICAN
    nls_length_semantics          BYTE
    nls_nchar_conv_excp          FALSE
    nls_numeric_characters
    nls_sort
    nls_territory               AMERICA
    nls_time_format
    nls_time_tz_format
    nls_timestamp_format
    nls_timestamp_tz_format
    object_cache_max_size_percent     10
    object_cache_optimal_size     102400
    olap_page_pool_size          0
    open_cursors               300
    open_links               4
    open_links_per_instance      4
    optimizer_dynamic_sampling     2
    optimizer_features_enable     10.1.0.5
    optimizer_index_caching      0
    optimizer_index_cost_adj     100
    optimizer_mode               ALL_ROWS
    os_authent_prefix          ops$
    os_roles               FALSE
    parallel_adaptive_multi_user     TRUE
    parallel_automatic_tuning     FALSE
    parallel_execution_message_size 2148
    parallel_instance_group
    parallel_max_servers          40
    parallel_min_percent          0
    parallel_min_servers          0
    parallel_server           FALSE
    parallel_server_instances     1
    parallel_threads_per_cpu     2
    pga_aggregate_target          33554432
    plsql_code_type           INTERPRETED
    plsql_compiler_flags          INTERPRETED, NON_DEBUG
    plsql_debug               FALSE
    plsql_native_library_dir
    plsql_native_library_subdir_count 0
    plsql_optimize_level          2
    plsql_v2_compatibility          FALSE
    plsql_warnings               DISABLE:ALL
    pre_page_sga               FALSE
    processes               150
    query_rewrite_enabled          TRUE
    query_rewrite_integrity      enforced
    rdbms_server_dn
    read_only_open_delayed          FALSE
    recovery_parallelism          0
    remote_archive_enable          true
    remote_dependencies_mode     TIMESTAMP
    remote_listener
    remote_login_passwordfile     EXCLUSIVE
    remote_os_authent          FALSE
    remote_os_roles           FALSE
    replication_dependency_tracking TRUE
    resource_limit               FALSE
    resource_manager_plan
    resumable_timeout          0
    rollback_segments
    serial_reuse               disable
    service_names               IASDB.bizmatch.com.cn
    session_cached_cursors          0
    session_max_open_files          10
    sessions               400
    sga_max_size               281018368
    sga_target               0
    shadow_core_dump          partial
    shared_memory_address          0
    shared_pool_reserved_size     7549747
    shared_pool_size          150994944
    shared_server_sessions
    shared_servers               1
    skip_unusable_indexes          TRUE
    smtp_out_server
    sort_area_retained_size      0
    sort_area_size               65536
    sp_name                IASDB
    spfile                    /raid/product/OraHome_1/dbs/spfileIASDB.ora
    sql92_security               FALSE
    sql_trace               FALSE
    sql_version               NATIVE
    sqltune_category          DEFAULT
    standby_archive_dest          ?/dbs/arch
    standby_file_management      MANUAL
    star_transformation_enabled     FALSE
    statistics_level          TYPICAL
    streams_pool_size          0
    tape_asynch_io               TRUE
    thread                    0
    timed_os_statistics          0
    timed_statistics          TRUE
    trace_enabled               TRUE
    tracefile_identifier
    transactions               440
    transactions_per_rollback_segment 5
    undo_management           AUTO
    undo_retention               900
    undo_tablespace           UNDOTBS1
    use_indirect_data_buffers     FALSE
    user_dump_dest               /raid/product/admin/IASDB/udump
    utl_file_dir
    workarea_size_policy          AUTO
    All Portal DBMS jobs
    JOB LOG_USER          PRIV_USER     SCHEMA_USER
         17 PORTAL          PORTAL          PORTAL
         18 PORTAL          PORTAL          PORTAL
         27 PORTAL          PORTAL          PORTAL
         28 PORTAL          PORTAL          PORTAL
         43 PORTAL          PORTAL          PORTAL
    Details of all Portal DBMS jobs
    JOB WHAT
         17 begin execute immediate     'begin wwctx_sso.cleanup_sessions(
         p_hours_old => 168     ); end;'     ; exception     when others then
         null; end;
         18 wwsec_api_private.rename_users;
         27 wwv_context.sync;
         28 wwv_context.optimize(CTX_DDL.OPTLEVEL_FULL,1440,null);
         43 begin execute immediate     'begin wwutl_cache_sys.process_background_inv
         al;     end;'     ; exception     when others then     wwlog_api.log(p_
         domain=>'utl',     p_subdomain=>'cache',          p_name=>'background
         ',          p_action=>'process_background_inval',      p_information =
         > 'Error in process_background_inval '||          sqlerrm);end;
    Database version details
    BANNER
    Oracle Database 10g Enterprise Edition Release 10.1.0.4.2 - Prod
    PL/SQL Release 10.1.0.4.2 - Production
    CORE     10.1.0.4.0     Production
    TNS for Linux: Version 10.1.0.4.0 - Production
    NLSRTL Version 10.1.0.4.2 - Production
    # Ending outer script: prechk/upshoset, 1.83 seconds
    ### Log invalid DB objects in the temporary directory.
    List count of invalid objects in the database in /raid/product/OraHome_1/upgrade/temp/portal/prechktmp/dbinvob1.log
    Running upg/frwk/dbinvobj.sqlPortal SQL script started at Wed Oct 18 21:22:26 2006
    Connected.
    ### Install Schema Validation Utility
    Running upg/common/prechk/svuver.sql . Portal SQL script started at Wed Oct 18 21:22:26 2006
    Connected.
    # Beginning outer script: prechk/svuver
    #-- Beginning inner script: prechk/svuver
    # Portal Schema Version = 10.1.2.0.2
    # Version of schema validation utility being installed = 101202
    # Load the Schema Validation Utility
    Installed version of schema validation utility: 10.1.2.0.6
    Schema Validation Utility version: 10.1.2.0.6 will be installed.
    No errors.
    No errors.
    No errors.
    No errors.
    No errors.
    No errors.
    No errors.
    No errors.
    No errors.
    No errors.
    No errors.
    No errors.
    No errors.
    No errors.
    No errors.
    No errors.
    No errors.
    Warning: Package Body created with compilation errors.
    Errors for PACKAGE BODY WWUTL_SCHEMA_COMMON:
    44/9     PL/SQL: Statement ignored
    44/16     PLS-00905: object PORTAL.WWSBR_SITE_DB is invalid
    70/9     PL/SQL: Statement ignored
    70/17     PLS-00905: object PORTAL.WWPOB_API_PAGE is invalid
    96/10     PL/SQL: Statement ignored
    96/18     PLS-00905: object PORTAL.WWV_THINGDB is invalid
    122/10     PL/SQL: Statement ignored
    122/18     PLS-00905: object PORTAL.WWV_THINGDB is invalid
    No errors.
    Warning: Package Body created with compilation errors.
    Errors for PACKAGE BODY WWUTL_ATTR_VALIDATION:
    740/9     PL/SQL: SQL Statement ignored
    778/26     PL/SQL: ORA-06575: Package or function WWSBR_SITE_DB is in an
         invalid state
    Warning: Package Body created with compilation errors.
    Errors for PACKAGE BODY WWUTL_PAGE_GROUP_VALIDATION:
    366/9     PL/SQL: SQL Statement ignored
    372/31     PL/SQL: ORA-06575: Package or function WWSBR_SITE_DB is in an
         invalid state
    1447/13 PL/SQL: SQL Statement ignored
    1458/28 PL/SQL: ORA-06575: Package or function WWSBR_SITE_DB is in an
         invalid state
    1624/13 PL/SQL: SQL Statement ignored
    1635/28 PL/SQL: ORA-06575: Package or function WWSBR_SITE_DB is in an
         invalid state
    1783/13 PL/SQL: SQL Statement ignored
    1794/28 PL/SQL: ORA-06575: Package or function WWSBR_SITE_DB is in an
         invalid state
    1896/13 PL/SQL: SQL Statement ignored
    1907/28 PL/SQL: ORA-06575: Package or function WWSBR_SITE_DB is in an
         invalid state
    2009/13 PL/SQL: SQL Statement ignored
    2020/28 PL/SQL: ORA-06575: Package or function WWSBR_SITE_DB is in an
         invalid state
    2126/13 PL/SQL: SQL Statement ignored
    2137/28 PL/SQL: ORA-06575: Package or function WWSBR_SITE_DB is in an
         invalid state
    No errors.
    No errors.
    Warning: Package Body created with compilation errors.
    Errors for PACKAGE BODY WWUTL_PAGE_VALIDATION:
    137/9     PL/SQL: SQL Statement ignored
    144/53     PL/SQL: ORA-06575: Package or function WWSBR_SITE_DB is in an
         invalid state
    258/21     PL/SQL: SQL Statement ignored
    260/43     PL/SQL: ORA-06575: Package or function WWSBR_SITE_DB is in an
         invalid state
    277/17     PL/SQL: SQL Statement ignored
    279/39     PL/SQL: ORA-06575: Package or function WWSBR_SITE_DB is in an
         invalid state
    322/9     PL/SQL: SQL Statement ignored
    327/25     PL/SQL: ORA-06575: Package or function WWSBR_SITE_DB is in an
         invalid state
    353/25     PL/SQL: Statement ignored
    353/40     PLS-00905: object PORTAL.WWPOB_API_PAGE is invalid
    362/29     PL/SQL: SQL Statement ignored
    369/42     PL/SQL: ORA-06575: Package or function WWPOB_API_PAGE is in an
         invalid state
    376/33     PL/SQL: Statement ignored
    376/48     PLS-00905: object PORTAL.WWPOB_API_PAGE is invalid
    385/21     PL/SQL: SQL Statement ignored
    388/39     PL/SQL: ORA-06575: Package or function WWSBR_SITE_DB is in an
         invalid state
    1214/21 PL/SQL: SQL Statement ignored
    1216/42 PL/SQL: ORA-06575: Package or function WWSBR_SITE_DB is in an
         invalid state
    1262/9     PL/SQL: SQL Statement ignored
    1266/30 PL/SQL: ORA-06575: Package or function WWPOB_API_PAGE is in an
         invalid state
    Warning: Package Body created with compilation errors.
    Errors for PACKAGE BODY WWUTL_REGION_VALIDATION:
    237/9     PL/SQL: SQL Statement ignored
    249/41     PL/SQL: ORA-06575: Package or function WWSBR_SITE_DB is in an
         invalid state
    Warning: Package Body created with compilation errors.
    Errors for PACKAGE BODY WWUTL_STYLE_VALIDATION:
    414/9     PL/SQL: SQL Statement ignored
    424/44     PL/SQL: ORA-06575: Package or function WWSBR_SITE_DB is in an
         invalid state
    584/21     PL/SQL: Statement ignored
    584/52     PLS-00905: object PORTAL.WWSBR_SITE_DB is invalid
    Warning: Package Body created with compilation errors.
    Errors for PACKAGE BODY WWUTL_THING_VALIDATION:
    2129/32 PL/SQL: Item ignored
    2130/13 PLS-00905: object PORTAL.WWSBR_THING_TYPES is invalid
    2131/32 PL/SQL: Item ignored
    2132/13 PLS-00905: object PORTAL.WWSBR_THING_TYPES is invalid
    2133/32 PL/SQL: Item ignored
    2134/13 PLS-00905: object PORTAL.WWSBR_THING_TYPES is invalid
    2135/31 PL/SQL: Item ignored
    2136/13 PLS-00905: object PORTAL.WWSBR_THING_TYPES is invalid
    2137/31 PL/SQL: Item ignored
    2138/13 PLS-00905: object PORTAL.WWSBR_THING_TYPES is invalid
    2139/31 PL/SQL: Item ignored
    2140/13 PLS-00905: object PORTAL.WWSBR_THING_TYPES is invalid
    2151/32 PL/SQL: Item ignored
    2151/42 PLS-00320: the declaration of the type of this expression is
         incomplete or malformed
    2152/32 PL/SQL: Item ignored
    2152/42 PLS-00320: the declaration of the type of this expression is
         incomplete or malformed
    2153/32 PL/SQL: Item ignored
    2153/42 PLS-00320: the declaration of the type of this expression is
         incomplete or malformed
    2202/17 PL/SQL: SQL Statement ignored
    2212/27 PL/SQL: ORA-06575: Package or function WWSBR_THING_TYPES is in an
         invalid state
    Warning: Package Body created with compilation errors.
    Errors for PACKAGE BODY WWUTL_ITEM_VALIDATION:
    322/9     PL/SQL: SQL Statement ignored
    338/30     PL/SQL: ORA-06575: Package or function WWPOB_API_PAGE is in an
         invalid state
    Warning: Package Body created with compilation errors.
    Errors for PACKAGE BODY WWUTL_PORTLET_VALIDATION:
    155/13     PL/SQL: SQL Statement ignored
    163/36     PL/SQL: ORA-06575: Package or function WWSBR_SITE_DB is in an
         invalid state
    170/13     PL/SQL: SQL Statement ignored
    178/36     PL/SQL: ORA-06575: Package or function WWSBR_SITE_DB is in an
         invalid state
    459/9     PL/SQL: SQL Statement ignored
    467/31     PL/SQL: ORA-06575: Package or function WWSBR_SITEBUILDER_PROVIDER
         is in an invalid state
    581/9     PL/SQL: SQL Statement ignored
    584/21     PL/SQL: ORA-06575: Package or function WWSBR_SITEBUILDER_PROVIDER
         is in an invalid state
    588/9     PL/SQL: SQL Statement ignored
    591/29     PL/SQL: ORA-06575: Package or function WWSBR_SITEBUILDER_PROVIDER
         is in an invalid state
    Warning: Package Body created with compilation errors.
    Errors for PACKAGE BODY WWUTL_DBPROV_VALIDATION:
    341/25     PL/SQL: Item ignored
    341/45     PLS-00302: component 'URL' must be declared
    559/17     PL/SQL: Statement ignored
    559/17     PLS-00320: the declaration of the type of this expression is
         incomplete or malformed
    562/17     PL/SQL: Statement ignored
    564/40     PLS-00320: the declaration of the type of this expression is
         incomplete or malformed
    No errors.
    No errors.
    ### Invoke Schema Validation Utility in Report Mode
    Running upg/common/prechk/../../frwk/svurun.sql . Portal SQL script started at Wed Oct 18 21:22:31 2006
    Connected.
    # Beginning outer script: prechk/svurun
    #-- Beginning inner script: frwk/svurun
    declare
    ERROR at line 1:
    ORA-20000:
    ORA-06512: at "PORTAL.WWPOF", line 440
    ORA-06512: at line 45
    ORA-20000:
    ORA-06512: at "PORTAL.WWPOF", line 440
    ORA-06512: at "PORTAL.WWUTL_SCHEMA_VALIDATION", line 263
    ORA-04063: package body "PORTAL.WWUTL_PAGE_GROUP_VALIDATION" has errors
    ORA-06508: PL/SQL: could not find program unit being called
    Connected.
    # Run the report mode of the schema validation utility
    #---- Beginning inner script: wwutl_schema_validation.validate_all
    # Running the validation in report mode
    # Schema Validation Utility Version = 10.1.2.0.6
    # Validate Page Groups
    # Handling exception
    # ERROR: When executing schema validation utility
    # ERROR: ORA-06508: PL/SQL: could not find program unit being called
    # ----- PL/SQL Call Stack -----
    object line object
    handle number name
    0x5c4fef28     434 package body PORTAL.WWPOF
    0x5bb96e20     263 package body PORTAL.WWUTL_SCHEMA_VALIDATION
    0x5bb96e20     297 package body PORTAL.WWUTL_SCHEMA_VALIDATION
    0x5b885fe4     18 anonymous block
    # Handling exception
    # ERROR: When running the schema validation utility
    # ERROR: ORA-20000:
    ORA-06512: at "PORTAL.WWPOF", line 440
    ORA-06512: at "PORTAL.WWUTL_SCHEMA_VALIDATION", line 263
    ORA-04063: package body "PORTAL.WWUTL_PAGE_GROUP_VALIDATION" has errors
    ORA-06508: PL/SQL: could not find program unit being called
    # ----- PL/SQL Call Stack -----
    object line object
    handle number name
    0x5c4fef28     434 package body PORTAL.WWPOF
    0x5b885fe4     45 anonymous block
    ### ERROR: Exception Executing upg/common/prechk/../../frwk/svurun.sql REPORT PRECHK for Subscriber: 1
    ### Check Failed at Wed Oct 18 21:22:31 2006 Continuing as PreCheck mode is specified
    ### PHASE 5: Version specific user inputs
    Upgrade phase started at Wed Oct 18 21:22:31 2006
    Processing Metadata File: upg/10140/inputchk/inputchk.met ###
    ### PHASE 6: Version specific pre upgrade checks
    Upgrade phase started at Wed Oct 18 21:22:31 2006
    Processing Metadata File: upg/10140/prechk/prechk.met ###
    ### PHASE 7: Pre upgrade common information gathering
    Upgrade phase started at Wed Oct 18 21:22:31 2006
    Processing Metadata File: upg/common/info/info.met ### Log portal configuration info in the temporary directory.
    Running upg/common/info/ptlinfo.sql . Portal SQL script started at Wed Oct 18 21:22:31 2006
    Connected.
    # Beginning outer script: info/ptlinfo
    # Ending outer script: info/ptlinfo, 0.13 seconds
    Metadata File upg/10140/info/info.met does not exist.
    ### PHASE 8: Verify user inputs
    Upgrade phase started at Wed Oct 18 21:22:32 2006
    Processing Metadata File: upg/common/verfyinp/verfyinp.met Running upg/common/verfyinp/verfyinp.pl The following details have been determined:
    General Details
    ===========================================================
    Log File Name : /raid/product/OraHome_1/upgrade/temp/portal/precheck.log
    RDBMS Version : 10.1.0
    Product Version : 10.1.2.0.2
    Oracle PL/SQL Toolkit Schema : SYS
    Oracle PL/SQL Toolkit version : 10.1.2.0.2
    O7 accessibility : FALSE
    Schema Details
    ===========================================================
    Name : portal
    Connect String : (DESCRIPTION=(ADDRESS=(PROTOCOL=TCP)(HOST=portaldb.bizmatch.com.cn)(PORT=1521))(CONNECT_DATA=(SERVER=DEDICATED)(SERVICE_NAME=IASDB.bizmatch.com.cn)))
    Tablespace Details
    ===========================================================
    Default Tablespace : PORTAL
    Temporary Tablespace : TEMP
    Document Tablespace : PORTAL_DOC
    Logging Tablespace : PORTAL_LOG
    Index Tablespace : PORTAL
    ### ERROR: WWU-00030: Pre-Check mode encountered the following errors:
    ### 184 : ### ERROR: WWU-00013: Tables with UPG_ prefix were found in the OracleAS Portal
    ### 706 : 44/16     PLS-00905: object PORTAL.WWSBR_SITE_DB is invalid
    ### 708 : 70/17     PLS-00905: object PORTAL.WWPOB_API_PAGE is invalid
    ### 710 : 96/18     PLS-00905: object PORTAL.WWV_THINGDB is invalid
    ### 712 : 122/18     PLS-00905: object PORTAL.WWV_THINGDB is invalid
    ### 719 : 778/26     PL/SQL: ORA-06575: Package or function WWSBR_SITE_DB is in an
    ### 727 : 372/31     PL/SQL: ORA-06575: Package or function WWSBR_SITE_DB is in an
    ### 731 : 1458/28 PL/SQL: ORA-06575: Package or function WWSBR_SITE_DB is in an
    ### 735 : 1635/28 PL/SQL: ORA-06575: Package or function WWSBR_SITE_DB is in an
    ### 739 : 1794/28 PL/SQL: ORA-06575: Package or function WWSBR_SITE_DB is in an
    ### 743 : 1907/28 PL/SQL: ORA-06575: Package or function WWSBR_SITE_DB is in an
    ### 747 : 2020/28 PL/SQL: ORA-06575: Package or function WWSBR_SITE_DB is in an
    ### 751 : 2137/28 PL/SQL: ORA-06575: Package or function WWSBR_SITE_DB is in an
    ### 761 : 144/53     PL/SQL: ORA-06575: Package or function WWSBR_SITE_DB is in an
    ### 765 : 260/43     PL/SQL: ORA-06575: Package or function WWSBR_SITE_DB is in an
    ### 769 : 279/39     PL/SQL: ORA-06575: Package or function WWSBR_SITE_DB is in an
    ### 773 : 327/25     PL/SQL: ORA-06575: Package or function WWSBR_SITE_DB is in an
    ### 777 : 353/40     PLS-00905: object PORTAL.WWPOB_API_PAGE is invalid
    ### 779 : 369/42     PL/SQL: ORA-06575: Package or function WWPOB_API_PAGE is in an
    ### 783 : 376/48     PLS-00905: object PORTAL.WWPOB_API_PAGE is invalid
    ### 785 : 388/39     PL/SQL: ORA-06575: Package or function WWSBR_SITE_DB is in an
    ### 789 : 1216/42 PL/SQL: ORA-06575: Package or function WWSBR_SITE_DB is in an
    ### 793 : 1266/30 PL/SQL: ORA-06575: Package or function WWPOB_API_PAGE is in an
    ### 801 : 249/41     PL/SQL: ORA-06575: Package or function WWSBR_SITE_DB is in an
    ### 809 : 424/44     PL/SQL: ORA-06575: Package or function WWSBR_SITE_DB is in an
    ### 813 : 584/52     PLS-00905: object PORTAL.WWSBR_SITE_DB is invalid
    ### 819 : 2130/13 PLS-00905: object PORTAL.WWSBR_THING_TYPES is invalid
    ### 821 : 2132/13 PLS-00905: object PORTAL.WWSBR_THING_TYPES is invalid
    ### 823 : 2134/13 PLS-00905: object PORTAL.WWSBR_THING_TYPES is invalid
    ### 825 : 2136/13 PLS-00905: object PORTAL.WWSBR_THING_TYPES is invalid
    ### 827 : 2138/13 PLS-00905: object PORTAL.WWSBR_THING_TYPES is invalid
    ### 829 : 2140/13 PLS-00905: object PORTAL.WWSBR_THING_TYPES is invalid
    ### 831 : 2151/42 PLS-00320: the declaration of the type of this expression is
    ### 835 : 2152/42 PLS-00320: the declaration of the type of this expression is
    ### 839 : 2153/42 PLS-00320: the declaration of the type of this expression is
    ### 843 : 2212/27 PL/SQL: ORA-06575: Package or function WWSBR_THING_TYPES is in an
    ### 851 : 338/30     PL/SQL: ORA-06575: Package or function WWPOB_API_PAGE is in an
    ### 859 : 163/36     PL/SQL: ORA-06575: Package or function WWSBR_SITE_DB is in an
    ### 863 : 178/36     PL/SQL: ORA-06575: Package or function WWSBR_SITE_DB is in an
    ### 867 : 467/31     PL/SQL: ORA-06575: Package or function WWSBR_SITEBUILDER_PROVIDER
    ### 871 : 584/21     PL/SQL: ORA-06575: Package or function WWSBR_SITEBUILDER_PROVIDER
    ### 875 : 591/29     PL/SQL: ORA-06575: Package or function WWSBR_SITEBUILDER_PROVIDER
    ### 883 : 341/45     PLS-00302: component 'URL' must be declared
    ### 885 : 559/17     PLS-00320: the declaration of the type of this expression is
    ### 889 : 564/40     PLS-00320: the declaration of the type of this expression is
    ### 904 : ERROR at line 1:
    ### 905 : ORA-20000:
    ### 906 : ORA-06512: at "PORTAL.WWPOF", line 440
    ### 907 : ORA-06512: at line 45
    ### 908 : ORA-20000:
    ### 909 : ORA-06512: at "PORTAL.WWPOF", line 440
    ### 910 : ORA-06512: at "PORTAL.WWUTL_SCHEMA_VALIDATION", line 263
    ### 911 : ORA-04063: package body "PORTAL.WWUTL_PAGE_GROUP_VALIDATION" has errors
    ### 912 : ORA-06508: PL/SQL: could not find program unit being called
    ### 922 : # ERROR: When executing schema validation utility
    ### 923 : # ERROR: ORA-06508: PL/SQL: could not find program unit being called
    ### 933 : # ERROR: When running the schema validation utility
    ### 934 : # ERROR: ORA-20000:
    ### 935 : ORA-06512: at "PORTAL.WWPOF", line 440
    ### 936 : ORA-06512: at "PORTAL.WWUTL_SCHEMA_VALIDATION", line 263
    ### 937 : ORA-04063: package body "PORTAL.WWUTL_PAGE_GROUP_VALIDATION" has errors
    ### 938 : ORA-06508: PL/SQL: could not find program unit being called
    ### 947 : ### ERROR: Exception Executing upg/common/prechk/../../frwk/svurun.sql REPORT PRECHK for Subscriber: 1
    ### Check Failed at Wed Oct 18 21:22:32 2006 Continuing as PreCheck mode is specified
    Pre-Check Completed at Wed Oct 18 21:22:32 2006

    Hi,
    Its good that u pasted the complete log file. In your environment you have to run this upgrade tool only once from any of the middle tier.
    And with respect to your error that u got in precheck is quite simple. All u have to do is just run this script from by connecting to portal schema using sqlplus.
    Run dropupg.sql
    Location-------- /raid/product/OraHome_1/upgrade/temp/portal/prechktmp/dropupg.sql
    Later you re-run the upgrade tool and let me know the status.
    Good luck
    Tanmai

  • How to see data for particular date from a alert log file

    Hi Experts,
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    Shaan

    Hi Jaffar,
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    Mon Nov 26 21:42:43 2007
    Thread 1 advanced to log sequence 138
    Current log# 3 seq# 138 mem# 0: /oracle/NEWDB/oradata/NEWDB/redo3.log
    Mon Nov 26 21:42:43 2007
    ARCH: Evaluating archive log 1 thread 1 sequence 137
    Mon Nov 26 21:42:43 2007
    ARC1: Evaluating archive log 1 thread 1 sequence 137
    ARC1: Unable to archive log 1 thread 1 sequence 137
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    Mon Nov 26 21:42:43 2007
    ARCH: Beginning to archive log 1 thread 1 sequence 137
    Creating archive destination LOG_ARCHIVE_DEST_1: '/oracle/NEWDB/admin/arch/1_137
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    ARCH: Completed archiving log 1 thread 1 sequence 137
    Mon Nov 26 21:42:44 2007
    Thread 1 advanced to log sequence 139
    Current log# 2 seq# 139 mem# 0: /oracle/NEWDB/oradata/NEWDB/redo2.log
    Mon Nov 26 21:42:44 2007
    ARC0: Evaluating archive log 3 thread 1 sequence 138
    ARC0: Beginning to archive log 3 thread 1 sequence 138
    Creating archive destination LOG_ARCHIVE_DEST_1: '/oracle/NEWDB/admin/arch/1_138
    .dbf'
    Mon Nov 26 21:42:44 2007
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    ARCH: Unable to archive log 3 thread 1 sequence 138
    Log actively being archived by another process
    Mon Nov 26 21:42:45 2007
    ARC0: Completed archiving log 3 thread 1 sequence 138
    Mon Nov 26 21:45:12 2007
    Starting control autobackup
    Mon Nov 26 21:45:56 2007
    Control autobackup written to SBT_TAPE device
    comment 'API Version 2.0,MMS Version 5.0.0.0',
    media 'WP0033'
    handle 'c-2861328927-20071126-01'
    Clearing standby activation ID 2873610446 (0xab47d0ce)
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    'MAXLOGFILES 5' clause.
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    ALTER DATABASE ADD STANDBY LOGFILE 'srl2.f' SIZE 10485760;
    ALTER DATABASE ADD STANDBY LOGFILE 'srl3.f' SIZE 10485760;
    ALTER DATABASE ADD STANDBY LOGFILE 'srl4.f' SIZE 10485760;
    Tue Nov 27 21:23:50 2007
    Starting control autobackup
    Tue Nov 27 21:30:49 2007
    Control autobackup written to SBT_TAPE device
    comment 'API Version 2.0,MMS Version 5.0.0.0',
    media 'WP0280'
    handle 'c-2861328927-20071127-00'
    Tue Nov 27 21:30:57 2007
    ARC1: Evaluating archive log 2 thread 1 sequence 139
    ARC1: Beginning to archive log 2 thread 1 sequence 139
    Creating archive destination LOG_ARCHIVE_DEST_1: '/oracle/NEWDB/admin/arch/1_139
    .dbf'
    Tue Nov 27 21:30:57 2007
    Thread 1 advanced to log sequence 140
    Current log# 1 seq# 140 mem# 0: /oracle/NEWDB/oradata/NEWDB/redo1.log
    Tue Nov 27 21:30:57 2007
    ARCH: Evaluating archive log 2 thread 1 sequence 139
    ARCH: Unable to archive log 2 thread 1 sequence 139
    Log actively being archived by another process
    Tue Nov 27 21:30:58 2007
    ARC1: Completed archiving log 2 thread 1 sequence 139
    Tue Nov 27 21:30:58 2007
    Thread 1 advanced to log sequence 141
    Current log# 3 seq# 141 mem# 0: /oracle/NEWDB/oradata/NEWDB/redo3.log
    Tue Nov 27 21:30:58 2007
    ARCH: Evaluating archive log 1 thread 1 sequence 140
    ARCH: Beginning to archive log 1 thread 1 sequence 140
    Creating archive destination LOG_ARCHIVE_DEST_1: '/oracle/NEWDB/admin/arch/1_140
    .dbf'
    Tue Nov 27 21:30:58 2007
    ARC1: Evaluating archive log 1 thread 1 sequence 140
    ARC1: Unable to archive log 1 thread 1 sequence 140
    Log actively being archived by another process
    Tue Nov 27 21:30:58 2007
    ARCH: Completed archiving log 1 thread 1 sequence 140
    Tue Nov 27 21:33:16 2007
    Starting control autobackup
    Tue Nov 27 21:34:29 2007
    Control autobackup written to SBT_TAPE device
    comment 'API Version 2.0,MMS Version 5.0.0.0',
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    Wed Nov 28 21:43:59 2007
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    Wed Nov 28 21:44:08 2007
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    ARCH: Beginning to archive log 2 thread 1 sequence 142
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    Thu Nov 29 21:50:14 2007
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    [email protected] you know if CAD supervisor can monitor agent using CTIOS desktop ?
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    Irfan Tariq

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    2009-03-05 12:53:30:677:CST FINER Ins: bin=2 ln=1 lnLsn=0x0/0xe9 index=0
    2009-03-05 12:53:30:678:CST FINER Ins: bin=5 ln=4 lnLsn=0x0/0x193 index=0
    2009-03-05 12:53:30:688:CST FINE Commit:id = 1 numWriteLocks=1 numReadLocks = 0
    2009-03-05 12:53:30:690:CST FINEST size interval=0 lastCkpt=0x0/0x0 time interval=0 force=true runnable=true
    2009-03-05 12:53:30:703:CST FINER Ins: bin=8 ln=7 lnLsn=0x0/0x48b index=0
    2009-03-05 12:53:30:704:CST CONFIG Checkpoint 1: source=recovery success=true nFullINFlushThisRun=4 nDeltaINFlushThisRun=0
    2009-03-05 12:53:30:705:CST CONFIG Recovery finished: Recovery Infonull> useMinReplicatedNodeId=0 useMaxNodeId=0 useMinReplicatedDbId=0 useMaxDbId=0 useMinReplicatedTxnId=0 useMaxTxnId=0 numMapINs=0 numOtherINs=0 numBinDeltas=0 numDuplicateINs=0 lnFound=0 lnNotFound=0 lnInserted=0 lnReplaced=0 nRepeatIteratorReads=0
    2009-03-05 12:53:30:709:CST FINEST Environment.open: name=test dbConfig=allowCreate=true
    exclusiveCreate=false
    transactional=true
    readOnly=false
    duplicatesAllowed=false
    deferredWrite=false
    temporary=false
    keyPrefixingEnabled=false
    2009-03-05 12:53:30:713:CST FINER Ins: bin=2 ln=10 lnLsn=0x0/0x7be index=1
    2009-03-05 12:53:30:714:CST FINER Ins: bin=5 ln=11 lnLsn=0x0/0x820 index=1
    2009-03-05 12:53:30:718:CST FINE Commit:id = 2 numWriteLocks=0 numReadLocks = 0
    2009-03-05 12:53:30:722:CST FINEST Database.put key=107 101 121 data=118 97 108 117 101
    2009-03-05 12:53:30:728:CST FINER Ins: bin=13 ln=12 lnLsn=0x0/0x973 index=0
    2009-03-05 12:53:30:729:CST FINE Commit:id = 3 numWriteLocks=1 numReadLocks = 0
    2009-03-05 12:53:30:729:CST FINEST size interval=0 lastCkpt=0x0/0x581 time interval=0 force=true runnable=true
    2009-03-05 12:53:30:735:CST FINER Mod: bin=5 ln=4 lnIdx=0 oldLnLsn=0x0/0x193 newLnLsn=0x0/0xb61
    2009-03-05 12:53:30:736:CST FINER Mod: bin=5 ln=11 lnIdx=1 oldLnLsn=0x0/0x820 newLnLsn=0x0/0xc3a
    2009-03-05 12:53:30:737:CST FINER Ins: bin=8 ln=15 lnLsn=0x0/0xd38 index=0
    2009-03-05 12:53:30:738:CST CONFIG Checkpoint 2: source=api success=true nFullINFlushThisRun=6 nDeltaINFlushThisRun=0
    2009-03-05 12:53:30:741:CST FINEST Database.put key=107 101 121 50 data=118 97 108 117 101 50
    2009-03-05 12:53:30:742:CST FINER Ins: bin=13 ln=16 lnLsn=0x0/0xeaf index=1
    2009-03-05 12:53:30:743:CST FINE Commit:id = 4 numWriteLocks=1 numReadLocks = 0
    2009-03-05 12:53:30:744:CST FINEST size interval=0 lastCkpt=0x0/0xe32 time interval=0 force=true runnable=true
    2009-03-05 12:53:30:746:CST FINER Mod: bin=5 ln=4 lnIdx=0 oldLnLsn=0x0/0xb61 newLnLsn=0x0/0x1166
    2009-03-05 12:53:30:747:CST FINER Mod: bin=5 ln=11 lnIdx=1 oldLnLsn=0x0/0xc3a newLnLsn=0x0/0x11e9
    2009-03-05 12:53:30:748:CST FINER Ins: bin=8 ln=17 lnLsn=0x0/0x126c index=0
    2009-03-05 12:53:30:748:CST CONFIG Checkpoint 3: source=api success=true nFullINFlushThisRun=4 nDeltaINFlushThisRun=0
    2009-03-05 12:53:30:750:CST FINEST Database.close: name=test
    2009-03-05 12:53:30:751:CST FINE Close of environment . started
    2009-03-05 12:53:30:751:CST FINEST size interval=0 lastCkpt=0x0/0x1363 time interval=0 force=true runnable=true
    2009-03-05 12:53:30:754:CST FINER Mod: bin=5 ln=4 lnIdx=0 oldLnLsn=0x0/0x1166 newLnLsn=0x0/0x14f8
    2009-03-05 12:53:30:755:CST FINER Mod: bin=5 ln=11 lnIdx=1 oldLnLsn=0x0/0x11e9 newLnLsn=0x0/0x15a9
    2009-03-05 12:53:30:756:CST FINER Ins: bin=8 ln=18 lnLsn=0x0/0x16ab index=0
    2009-03-05 12:53:30:757:CST CONFIG Checkpoint 4: source=close success=true nFullINFlushThisRun=4 nDeltaINFlushThisRun=0
    2009-03-05 12:53:30:757:CST FINE About to shutdown daemons for Env .

    Hi,
    OS X, being Unix-like, probably isn't actually deleting file 00000000.jdb since JE still has it open -- the file deletion is deferred until it is closed. JE keeps N files open, where N is configurable.
    We do corruption testing ourselves, in the following test by overwriting a file and then attempting to read back the entire database:
    test/com/sleepycat/je/util/DbScavengerTest.java
    --mark                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               

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    PERFORM bdc_dynpro      USING 'SAPMV45A' '0102'.
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    PERFORM bdc_field       USING 'VBAK-VBELN'
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    PERFORM bdc_dynpro      USING 'SAPMV45A' '4001'.
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    VERSION INFO: Environment: Platform .
    VERSION INFO: Environment: Working Dir: .
    VERSION INFO: Environment: User Dir: .
    VERSION INFO: Environment: Hostname .
    VERSION INFO: Environment: Timezone , DST Zone .
    VERSION INFO: Environment: Current time <2012-02-03 15:53:31.863>.
    VERSION INFO: Debug threshold .
    VERSION INFO: Max file size <3000000>.
    VERSION INFO: Max file count <1>.
    VERSION INFO: Module: agent.exe: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.
    VERSION INFO: Module: ntdll.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: kernel32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: KERNELBASE.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: SplkStd.dll: Product Version <2.0.0.31> Pri Build Special Build <>.
    VERSION INFO: Module: WS2_32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: msvcrt.dll: Product Version <7.0.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: RPCRT4.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: NSI.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: VERSION.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: SHLWAPI.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
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    VERSION INFO: Module: USER32.dll: Product Version <6.1.7601.17514> Pri Build <> Special Build <>.
    VERSION INFO: Module: LPK.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: USP10.dll: Product Version <1.0626.7601.17561> Pri Build <> Special Build <>.
    VERSION INFO: Module: pthreadVC2.dll: Product <> Version <2, 8, 0, 0> Pri Build <> Special Build <>.
    VERSION INFO: Module: WSOCK32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: MSVCR80.dll: Product Version <8.00.50727.4940> Pri Build <> Special Build <>.
    VERSION INFO: Module: xerces-c_2_7.dll: Product Version <2, 7, 0> Pri Build <> Special Build <>.
    VERSION INFO: Module: ADVAPI32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: sechost.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: PSAPI.DLL: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: MSVCP80.dll: Product Version <8.00.50727.4940> Pri Build <> Special Build <>.
    VERSION INFO: Module: FCRasClient.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.
    VERSION INFO: Module: omniDynamic410_vc8_rt.dll: Product <> Version <> Pri Build <> Special Build <>.
    VERSION INFO: Module: omniORB410_vc8_rt.dll: Product <> Version <> Pri Build <> Special Build <>.
    VERSION INFO: Module: omnithread33_vc8_rt.dll: Product <> Version <> Pri Build <> Special Build <>.
    VERSION INFO: Module: LRMClient.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.
    VERSION INFO: Module: LDAPClientDLL.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.
    VERSION INFO: Module: SplkSecurity.dll: Product Version <2.0.0.32> Pri Build Special Build <>.
    VERSION INFO: Module: LIBEAY32.dll: Product Version <0.9.8f> Pri Build <> Special Build <>.
    VERSION INFO: Module: libsasl.dll: Product Version Pri Build Special Build .
    VERSION INFO: Module: SplkSocket.dll: Product Version <1.0.0.40> Pri Build <> Special Build <>.
    VERSION INFO: Module: SplkMisc.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.
    VERSION INFO: Module: RecordingClient.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.
    VERSION INFO: Module: FCVoIPMonClientRec.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.
    VERSION INFO: Module: OpenH323Wrapper.dll: Product Version <6.6.1.54> Pri Build <> Special Build <>.
    VERSION INFO: Module: ptlib.dll: Product <> Version <> Pri Build <> Special Build <>.
    VERSION INFO: Module: comdlg32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: COMCTL32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: SHELL32.dll: Product Version <6.1.7601.17514> Pri Build <> Special Build <>.
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    VERSION INFO: Module: DNSAPI.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
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    VERSION INFO: Module: snmpapi.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: AVICAP32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: MSVFW32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: MPR.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: MobileAgentMonitor.dll: Product <> Version <> Pri Build <> Special Build <>.
    VERSION INFO: Module: FCCClient.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.
    VERSION INFO: Module: CadSplkStd.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build <>.
    VERSION INFO: Module: SAW.dll: Product Version <6.6.1.54> Pri Build <> Special Build <>.
    VERSION INFO: Module: CSI.dll: Product Version <6.6.1.54> Pri Build <> Special Build <>.
    VERSION INFO: Module: SSLEAY32.dll: Product Version <0.9.8f> Pri Build <> Special Build <>.
    VERSION INFO: Module: iphlpapi.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: WINNSI.DLL: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: SPLKTSSP.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.
    VERSION INFO: Module: FCHooker.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.
    VERSION INFO: Module: PhoneDev.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.
    VERSION INFO: Module: AcmiClient.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.
    VERSION INFO: Module: MFC80.DLL: Product Version <8.00.50727.4053> Pri Build <> Special Build <>.
    VERSION INFO: Module: OLEAUT32.dll: Product <> Version <> Pri Build <> Special Build <>.
    VERSION INFO: Module: DesktopMonitor.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.
    VERSION INFO: Module: SplkWinPcap.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.
    VERSION INFO: Module: shlapi.dll: Product Version <7, 0, 0, 0> Pri Build <> Special Build <>.
    VERSION INFO: Module: sllapi.dll: Product Version <7, 0, 0, 0> Pri Build <> Special Build <>.
    VERSION INFO: Module: XTP9510Libu.dll: Product Version <9, 5, 1, 0> Pri Build <> Special Build <>.
    VERSION INFO: Module: MFC80U.DLL: Product Version <8.00.50727.4053> Pri Build <> Special Build <>.
    VERSION INFO: Module: SplkUpdate.dll: Product Version <6.6.1.54> Pri Build <> Special Build <>.
    VERSION INFO: Module: EEMServerClient.dll: Product <> Version <6.6.1.54> Pri Build <> Special Build < >.
    VERSION INFO: Module: CADEEMConnector.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.
    VERSION INFO: Module: MSIMG32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: IMM32.DLL: Product Version <6.1.7601.17514> Pri Build <> Special Build <>.
    VERSION INFO: Module: MSCTF.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: odbcint.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: ICMP.DLL: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: RASAPI32.DLL: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: rasman.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: MFC80ENU.DLL: Product Version <8.00.50727.4053> Pri Build <> Special Build <>.
    VERSION INFO: Module: AgentResDLL.dll: Product <> Version <> Pri Build <> Special Build <>.
    VERSION INFO: Module: NLAapi.dll: Product Version <6.1.7601.17514> Pri Build <> Special Build <>.
    VERSION INFO: Module: napinsp.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: pnrpnsp.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: mswsock.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: winrnr.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: wshbth.dll: Product Version <6.1.7601.17514> Pri Build <> Special Build <>.
    VERSION INFO: Module: WLIDNSP.DLL: Product Version <7.250.4225.0> Pri Build Special Build <>.
    2012-02-03 15:53:32:081 INFO LC0007 Invalid Value.
    2012-02-03 15:53:32:081 INFO LC0007 Invalid Value.
    2012-02-03 15:53:32:081 INFO LC0007 Invalid Value.
    2012-02-03 15:53:32:081 INFO LC0007 Invalid Value.
    2012-02-03 15:53:32:081 INFO LC0007 Invalid Value.
    2012-02-03 15:53:32:081 INFO LC0007 Invalid Value.
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    2012-02-03 15:53:32:721 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.
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    VERSION INFO: Environment: Platform .
    VERSION INFO: Environment: Working Dir: .
    VERSION INFO: Environment: User Dir: .
    VERSION INFO: Environment: Hostname .
    VERSION INFO: Environment: Timezone , DST Zone .
    VERSION INFO: Environment: Current time <2012-02-06 14:25:58.318>.
    VERSION INFO: Debug threshold .
    VERSION INFO: Max file size <3000000>.
    VERSION INFO: Max file count <1>.
    VERSION INFO: Module: agent.exe: Product Version <6.6.1.400> Pri Build <6.6(1)> Special Build < >.
    VERSION INFO: Module: ntdll.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: kernel32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: KERNELBASE.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
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    VERSION INFO: Module: LPK.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
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    VERSION INFO: Module: LDAPClientDLL.dll: Product Version <6.6.1.400> Pri Build <6.6(1)> Special Build < >.
    VERSION INFO: Module: SplkSecurity.dll: Product Version <2.0.0.32> Pri Build Special Build <>.
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    VERSION INFO: Module: iphlpapi.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: WINNSI.DLL: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: SPLKTSSP.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.
    VERSION INFO: Module: FCHooker.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.
    VERSION INFO: Module: PhoneDev.dll: Product Version <6.6.1.400> Pri Build <6.6(1)> Special Build < >.
    VERSION INFO: Module: AcmiClient.dll: Product Version <6.6.1.400> Pri Build <6.6(1)> Special Build < >.
    VERSION INFO: Module: MFC80.DLL: Product Version <8.00.50727.4053> Pri Build <> Special Build <>.
    VERSION INFO: Module: OLEAUT32.dll: Product <> Version <> Pri Build <> Special Build <>.
    VERSION INFO: Module: DesktopMonitor.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.
    VERSION INFO: Module: SplkWinPcap.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.
    VERSION INFO: Module: shlapi.dll: Product Version <7, 0, 0, 0> Pri Build <> Special Build <>.
    VERSION INFO: Module: sllapi.dll: Product Version <7, 0, 0, 0> Pri Build <> Special Build <>.
    VERSION INFO: Module: XTP9510Libu.dll: Product Version <9, 5, 1, 0> Pri Build <> Special Build <>.
    VERSION INFO: Module: MFC80U.DLL: Product Version <8.00.50727.4053> Pri Build <> Special Build <>.
    VERSION INFO: Module: SplkUpdate.dll: Product Version <6.6.1.54> Pri Build <> Special Build <>.
    VERSION INFO: Module: EEMServerClient.dll: Product <> Version <6.6.1.400> Pri Build <> Special Build < >.
    VERSION INFO: Module: CADEEMConnector.dll: Product Version <6.6.1.400> Pri Build <6.6(1)> Special Build < >.
    VERSION INFO: Module: MSIMG32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: IMM32.DLL: Product Version <6.1.7601.17514> Pri Build <> Special Build <>.
    VERSION INFO: Module: MSCTF.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: SOPHOS~1.DLL: Product Version <9.5.5> Pri Build <> Special Build <>.
    VERSION INFO: Module: odbcint.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: ICMP.DLL: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: RASAPI32.DLL: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: rasman.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: MFC80ENU.DLL: Product Version <8.00.50727.4053> Pri Build <> Special Build <>.
    VERSION INFO: Module: AgentResDLL.dll: Product <> Version <> Pri Build <> Special Build <>.
    VERSION INFO: Module: NLAapi.dll: Product Version <6.1.7601.17514> Pri Build <> Special Build <>.
    VERSION INFO: Module: napinsp.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: pnrpnsp.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: mswsock.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: winrnr.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: wshbth.dll: Product Version <6.1.7601.17514> Pri Build <> Special Build <>.
    VERSION INFO: Module: WLIDNSP.DLL: Product Version <7.250.4225.0> Pri Build Special Build <>.
    2012-02-06 14:25:58:779 INFO LC0007 Invalid Value.
    2012-02-06 14:25:58:789 INFO LC0007 Invalid Value.
    2012-02-06 14:25:58:789 INFO LC0007 Invalid Value.
    2012-02-06 14:25:58:789 INFO LC0007 Invalid Value.
    2012-02-06 14:25:58:789 INFO LC0007 Invalid Value.
    2012-02-06 14:25:58:789 INFO LC0007 Invalid Value.
    2012-02-06 14:25:58:822 INFO STD0000 Starting preference change event dispatch thread.
    2012-02-06 14:25:58:832 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.
    2012-02-06 14:25:59:532 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.
    2012-02-06 14:25:59:532 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.
    2012-02-06 14:26:00:478 INFO DAGT0000 Get Update Flag from LDAP successfully.
    2012-02-06 14:26:01:058 INFO SPUD0000 Successfully launched update from .
    2012-02-06 14:26:01:400 INFO VOIP4020 Created the LDAP recovery thread.
    2012-02-06 14:26:01:418 INFO Agent ACM0325  Load the agent profile
    2012-02-06 14:26:23:334 INFO DAGT0000 Verify agent license.
    2012-02-06 14:26:23:765 INFO DAGT0000 Load the agent configuration.
    2012-02-06 14:26:23:796 INFO Agent CC1038 Package type is: Premium Version
    2012-02-06 14:26:25:470 INFO DAGT1020 Login to telephony server.
    2012-02-06 14:26:25:590 INFO AcmiClnt0000 Begin invokeId(2) clientID(DayP) clientSignature() heartBeat(30) idleTimeOut(120) agentID(DayP) agentExt(1176) agentInst(1176), peripheralID(1)
    2012-02-06 14:26:28:896 INFO DAGT0000 Login to chat server.
    2012-02-06 14:26:28:897 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.
    2012-02-06 14:26:28:898 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.
    2012-02-06 14:26:28:898 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.
    2012-02-06 14:26:28:898 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.
    2012-02-06 14:26:28:899 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.
    2012-02-06 14:26:29:398 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.
    2012-02-06 14:26:29:479 INFO FCCC0000 CORBA server started. Local server IOR is IOR:010000001200000049444c3a464343436c69656e743a312e30000000010000000000000064000000010102000f0000003135322e3134362e3132392e323900008ce600000c0000004f2fe3150000114f000000010200000000000000080000000100000000545441010000001c00000001000000010001000100000001000105090101000100000009010100.
    2012-02-06 14:26:29:491 INFO FCCC0000 Successfully connected to the Desktop Chat Service.
    2012-02-06 14:26:29:491 INFO DAGT0000 Call Chat auto-recovery message received.
    2012-02-06 14:26:29:599 INFO DAGT0000 Login to RASCAL server.
    2012-02-06 14:26:29:654 INFO DAGT0000 RASCAL auto-recovery message received.
    2012-02-06 14:26:29:963 INFO DAGT0000 RASCAL auto-recovery message received.
    2012-02-06 14:26:29:963 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
    2012-02-06 14:26:29:963 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
    2012-02-06 14:26:29:963 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
    2012-02-06 14:26:29:963 INFO DAGT0000 RASCAL auto-recovery message received.
    2012-02-06 14:26:29:963 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
    2012-02-06 14:26:29:963 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
    2012-02-06 14:26:30:083 INFO DAGT0000 Login to enterprise server.
    2012-02-06 14:26:30:107 INFO DAGT0000 Enterprise auto-recovery message received.
    2012-02-06 14:26:30:107 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.
    2012-02-06 14:26:30:108 INFO DAGT3007 Unable to retrieve data from Enterprise Database.
    2012-02-06 14:26:30:208 INFO DAGT0000 RASCAL auto-recovery message received.
    2012-02-06 14:26:30:211 INFO DAGT1021 Login to Desktop Monitoring.
    2012-02-06 14:26:30:212 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.
    2012-02-06 14:26:30:212 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.
    2012-02-06 14:26:30:212 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.
    2012-02-06 14:26:30:212 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.
    2012-02-06 14:26:30:212 INFO VOIP4000 The Desktop Monitor adapter name is [\Device\Splkpc_{C01D5D56-67FC-4F67-90FE-E47803A71AE1}].
    2012-02-06 14:26:30:217 INFO DAGT0000 Enterprise auto-recovery message received.
    2012-02-06 14:26:30:217 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.
    2012-02-06 14:26:30:231 INFO DAGT0000 RASCAL auto-recovery message received.
    2012-02-06 14:26:30:250 INFO LRM4000 SLRMMgr object created.
    2012-02-06 14:26:30:250 INFO LRM4003 SLRMMgr object initialized.
    2012-02-06 14:26:30:250 INFO LRM4008 LRM thread starting.
    2012-02-06 14:26:30:250 INFO LRM4004 LRM interface has become available.
    2012-02-06 14:26:30:251 INFO LRM4006 Reacquire thread starting.
    2012-02-06 14:26:30:366 INFO VOIP4009 Adding the VoIP service [BYFWSRUCCXB] to the list of active VoIP services.
    2012-02-06 14:26:30:366 INFO VOIP4002 The Corba listening process has been successfully started.
    2012-02-06 14:26:30:367 INFO VOIP4001 The Desktop Monitoring module on the local host has been successfully initialized.
    2012-02-06 14:26:30:368 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.
    2012-02-06 14:26:31:063 ERROR VOIP2021 Desktop monitoring enabled for extension [1176].
    2012-02-06 16:12:37:861 INFO DAGT3007 Unable to retrieve data from Enterprise Database.
    2012-02-06 17:56:54:460 INFO VOIP4005 Desktop monitoring disabled for extension [1176].
    2012-02-06 17:56:55:644 ERROR DAGT3051 Chat DropUser failed.
    2012-02-06 17:56:55:645 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 1999
    2012-02-06 17:56:55:645 INFO Agent MF2098 OnUpdateAcdLoginLogout: We receive AS_LOGOUT so close CAD window
    VERSION INFO: Environment: Platform .
    VERSION INFO: Environment: Working Dir: .
    VERSION INFO: Environment: User Dir: .
    VERSION INFO: Environment: Hostname .
    VERSION INFO: Environment: Timezone , DST Zone .
    VERSION INFO: Environment: Current time <2012-02-07 09:36:27.341>.
    VERSION INFO: Debug threshold .
    VERSION INFO: Max file size <3000000>.
    VERSION INFO: Max file count <1>.
    VERSION INFO: Module: agent.exe: Product Version <6.6.1.400> Pri Build <6.6(1)> Special Build < >.
    VERSION INFO: Module: ntdll.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: kernel32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: KERNELBASE.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: SplkStd.dll: Product <> Version <2.0.0.32> Pri Build <> Special Build <>.
    VERSION INFO: Module: WS2_32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: msvcrt.dll: Product Version <7.0.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: RPCRT4.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: NSI.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: VERSION.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: SHLWAPI.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: GDI32.dll: Product Version <6.1.7601.17514> Pri Build <> Special Build <>.
    VERSION INFO: Module: USER32.dll: Product Version <6.1.7601.17514> Pri Build <> Special Build <>.
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    VERSION INFO: Module: pthreadVC2.dll: Product <> Version <2, 8, 0, 0> Pri Build <> Special Build <>.
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    VERSION INFO: Module: MSVCR80.dll: Product Version <8.00.50727.4940> Pri Build <> Special Build <>.
    VERSION INFO: Module: xerces-c_2_7.dll: Product Version <2, 7, 0> Pri Build <> Special Build <>.
    VERSION INFO: Module: ADVAPI32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: sechost.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: PSAPI.DLL: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: MSVCP80.dll: Product Version <8.00.50727.4940> Pri Build <> Special Build <>.
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    VERSION INFO: Module: omniDynamic410_vc8_rt.dll: Product <> Version <> Pri Build <> Special Build <>.
    VERSION INFO: Module: omniORB410_vc8_rt.dll: Product <> Version <> Pri Build <> Special Build <>.
    VERSION INFO: Module: omnithread33_vc8_rt.dll: Product <> Version <> Pri Build <> Special Build <>.
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    VERSION INFO: Module: LDAPClientDLL.dll: Product Version <6.6.1.400> Pri Build <6.6(1)> Special Build < >.
    VERSION INFO: Module: SplkSecurity.dll: Product Version <2.0.0.32> Pri Build Special Build <>.
    VERSION INFO: Module: LIBEAY32.dll: Product Version <0.9.8f> Pri Build <> Special Build <>.
    VERSION INFO: Module: libsasl.dll: Product Version Pri Build Special Build .
    VERSION INFO: Module: SplkSocket.dll: Product <> Version <1.0.0.44> Pri Build <> Special Build <>.
    VERSION INFO: Module: SplkMisc.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.
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    VERSION INFO: Module: FCVoIPMonClientRec.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.
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    VERSION INFO: Module: WINMM.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: snmpapi.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
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    VERSION INFO: Module: MSVFW32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: MPR.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
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    VERSION INFO: Module: CadSplkStd.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build <>.
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    VERSION INFO: Module: CSI.dll: Product Version <6.6.1.400> Pri Build <> Special Build <>.
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    VERSION INFO: Module: WINNSI.DLL: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: SPLKTSSP.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.
    VERSION INFO: Module: FCHooker.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.
    VERSION INFO: Module: PhoneDev.dll: Product Version <6.6.1.400> Pri Build <6.6(1)> Special Build < >.
    VERSION INFO: Module: AcmiClient.dll: Product Version <6.6.1.400> Pri Build <6.6(1)> Special Build < >.
    VERSION INFO: Module: MFC80.DLL: Product Version <8.00.50727.4053> Pri Build <> Special Build <>.
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    VERSION INFO: Module: DesktopMonitor.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.
    VERSION INFO: Module: SplkWinPcap.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.
    VERSION INFO: Module: shlapi.dll: Product Version <7, 0, 0, 0> Pri Build <> Special Build <>.
    VERSION INFO: Module: sllapi.dll: Product Version <7, 0, 0, 0> Pri Build <> Special Build <>.
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    VERSION INFO: Module: MFC80U.DLL: Product Version <8.00.50727.4053> Pri Build <> Special Build <>.
    VERSION INFO: Module: SplkUpdate.dll: Product Version <6.6.1.54> Pri Build <> Special Build <>.
    VERSION INFO: Module: EEMServerClient.dll: Product <> Version <6.6.1.400> Pri Build <> Special Build < >.
    VERSION INFO: Module: CADEEMConnector.dll: Product Version <6.6.1.400> Pri Build <6.6(1)> Special Build < >.
    VERSION INFO: Module: MSIMG32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: IMM32.DLL: Product Version <6.1.7601.17514> Pri Build <> Special Build <>.
    VERSION INFO: Module: MSCTF.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: SOPHOS~1.DLL: Product Version <9.5.5> Pri Build <> Special Build <>.
    VERSION INFO: Module: odbcint.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: ICMP.DLL: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: RASAPI32.DLL: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: rasman.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: MFC80ENU.DLL: Product Version <8.00.50727.4053> Pri Build <> Special Build <>.
    VERSION INFO: Module: AgentResDLL.dll: Product <> Version <> Pri Build <> Special Build <>.
    VERSION INFO: Module: NLAapi.dll: Product Version <6.1.7601.17514> Pri Build <> Special Build <>.
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    VERSION INFO: Module: WLIDNSP.DLL: Product Version <7.250.4225.0> Pri Build Special Build <>.
    2012-02-07 09:36:29:729 INFO LC0007 Invalid Value.
    2012-02-07 09:36:29:747 INFO LC0007 Invalid Value.
    2012-02-07 09:36:29:748 INFO LC0007 Invalid Value.
    2012-02-07 09:36:29:748 INFO LC0007 Invalid Value.
    2012-02-07 09:36:29:748 INFO LC0007 Invalid Value.
    2012-02-07 09:36:29:748 INFO LC0007 Invalid Value.
    2012-02-07 09:36:29:814 INFO STD0000 Starting preference change event dispatch thread.
    2012-02-07 09:36:29:824 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.
    2012-02-07 09:36:30:533 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.
    2012-02-07 09:36:30:533 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.
    2012-02-07 09:36:31:399 INFO DAGT0000 Get Update Flag from LDAP successfully.
    2012-02-07 09:36:32:086 INFO SPUD0000 Successfully launched update from .
    2012-02-07 09:36:32:773 INFO VOIP4020 Created the LDAP recovery thread.
    2012-02-07 09:36:32:796 INFO Agent ACM0325  Load the agent profile
    2012-02-07 09:36:39:117 INFO DAGT0000 Verify agent license.
    2012-02-07 09:36:39:540 INFO DAGT0000 Load the agent configuration.
    2012-02-07 09:36:39:565 INFO Agent CC1038 Package type is: Premium Version
    2012-02-07 09:36:41:110 INFO DAGT1020 Login to telephony server.
    2012-02-07 09:36:41:227 INFO AcmiClnt0000 Begin invokeId(2) clientID(DayP) clientSignature() heartBeat(30) idleTimeOut(120) agentID(DayP) agentExt(1176) agentInst(1176), peripheralID(1)
    2012-02-07 09:36:44:432 INFO DAGT0000 Login to chat server.
    2012-02-07 09:36:44:433 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.
    2012-02-07 09:36:44:433 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.
    2012-02-07 09:36:44:434 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.
    2012-02-07 09:36:44:434 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.
    2012-02-07 09:36:44:434 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.
    2012-02-07 09:36:44:870 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.
    2012-02-07 09:36:44:927 INFO FCCC0000 CORBA server started. Local server IOR is IOR:010000001200000049444c3a464343436c69656e743a312e30000000010000000000000064000000010102000f0000003135322e3134362e3132392e323900008ce600000c0000004f30f0ac000015bb000000010200000000000000080000000100000000545441010000001c00000001000000010001000100000001000105090101000100000009010100.
    2012-02-07 09:36:44:929 INFO FCCC0000 Successfully connected to the Desktop Chat Service.
    2012-02-07 09:36:44:929 INFO DAGT0000 Call Chat auto-recovery message received.
    2012-02-07 09:36:45:034 INFO DAGT0000 Login to RASCAL server.
    2012-02-07 09:36:45:177 INFO DAGT0000 RASCAL auto-recovery message received.
    2012-02-07 09:36:45:590 INFO DAGT0000 RASCAL auto-recovery message received.
    2012-02-07 09:36:45:590 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
    2012-02-07 09:36:45:590 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
    2012-02-07 09:36:45:590 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
    2012-02-07 09:36:45:590 INFO DAGT0000 RASCAL auto-recovery message received.
    2012-02-07 09:36:45:590 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
    2012-02-07 09:36:45:590 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
    2012-02-07 09:36:45:705 INFO DAGT0000 Login to enterprise server.
    2012-02-07 09:36:45:746 INFO DAGT0000 Enterprise auto-recovery message received.
    2012-02-07 09:36:45:746 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.
    2012-02-07 09:36:45:746 INFO DAGT3007 Unable to retrieve data from Enterprise Database.
    2012-02-07 09:36:45:788 INFO DAGT0000 Enterprise auto-recovery message received.
    2012-02-07 09:36:45:788 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.
    2012-02-07 09:36:45:789 INFO DAGT0000 RASCAL auto-recovery message received.
    2012-02-07 09:36:45:851 INFO DAGT1021 Login to Desktop Monitoring.
    2012-02-07 09:36:45:851 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.
    2012-02-07 09:36:45:851 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.
    2012-02-07 09:36:45:851 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.
    2012-02-07 09:36:45:851 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.
    2012-02-07 09:36:45:852 INFO VOIP4000 The Desktop Monitor adapter name is [\Device\Splkpc_{C01D5D56-67FC-4F67-90FE-E47803A71AE1}].
    2012-02-07 09:36:45:856 INFO DAGT0000 RASCAL auto-recovery message received.
    2012-02-07 09:36:45:891 INFO LRM4000 SLRMMgr object created.
    2012-02-07 09:36:45:891 INFO LRM4003 SLRMMgr object initialized.
    2012-02-07 09:36:45:891 INFO LRM4008 LRM thread starting.
    2012-02-07 09:36:45:891 INFO LRM4004 LRM interface has become available.
    2012-02-07 09:36:45:891 INFO LRM4006 Reacquire thread starting.
    2012-02-07 09:36:45:997 INFO VOIP4009 Adding the VoIP service [BYFWSRUCCXB] to the list of active VoIP services.
    2012-02-07 09:36:45:997 INFO VOIP4002 The Corba listening process has been successfully started.
    2012-02-07 09:36:45:999 INFO VOIP4001 The Desktop Monitoring module on the local host has been successfully initialized.
    2012-02-07 09:36:45:999 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.
    2012-02-07 09:36:46:729 ERROR VOIP2021 Desktop monitoring enabled for extension [1176].
    2012-02-07 09:39:55:350 INFO DAGT3007 Unable to retrieve data from Enterprise Database.
    2012-02-07 09:39:55:354 INFO DAGT3007 Unable to retrieve data from Enterprise Database.
    2012-02-07 12:40:57:129 INFO DAGT3007 Unable to retrieve data from Enterprise Database.
    2012-02-07 12:40:57:133 INFO DAGT3007 Unable to retrieve data from Enterprise Database.
    2012-02-07 12:52:56:407 INFO DAGT3007 Unable to retrieve data from Enterprise Database.
    2012-02-07 12:52:56:411 INFO DAGT3007 Unable to retrieve data from Enterprise Database.
    2012-02-07 13:41:56:617 INFO AcmiClnt0004 Error receiving sockets message header. Error(15:failed to read from socket).
    2012-02-07 13:41:57:298 ERROR LRM2014 A sockets error occurred. Error: (15:failed to read from socket).
    2012-02-07 13:41:57:299 INFO LRM4005 LRM interface has become unavailable.
    2012-02-07 13:41:57:299 INFO DAGT0000 Enterprise auto-recovery message received.
    2012-02-07 13:41:57:299 INFO DAGT0000 Enterprise auto-recovery message received.
    2012-02-07 13:41:57:299 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.
    2012-02-07 13:41:57:299 WARN DAGT2048 LRM Inactive Message received.
    2012-02-07 13:41:57:300 ERROR LRM2014 A sockets error occurred. Error: (17:socket connection closed by remote party).
    2012-02-07 13:41:58:629 INFO DAGT0000 LDAP auto-recovery message received.
    2012-02-07 13:41:58:629 INFO VOIP4004 The LDAP connection has gone down.
    2012-02-07 13:41:58:632 INFO DAGT0000 LDAP auto-recovery message received.
    2012-02-07 13:41:58:632 INFO VOIP4003 The LDAP connection has come up.
    2012-02-07 13:42:01:839 INFO LRM4004 LRM interface has become available.
    2012-02-07 13:42:01:979 INFO DAGT0000 Verify agent license.
    2012-02-07 13:42:02:057 INFO DAGT0000 Enterprise auto-recovery message received.
    2012-02-07 13:42:02:057 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.
    2012-02-07 13:42:02:291 ERROR AcmiClnt2004 Error occured when receiving message from cti server. Error(15:failed to read from socket).
    2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL auto-recovery message received.
    2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
    2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
    2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
    2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL auto-recovery message received.
    2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
    2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
    2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
    2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL auto-recovery message received.
    2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL auto-recovery message received.
    2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL auto-recovery message received.
    2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL auto-recovery message received.
    2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL auto-recovery message received.
    2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL auto-recovery message received.
    2012-02-07 13:42:02:759 INFO DAGT0000 RASCAL auto-recovery message received.
    2012-02-07 13:42:02:759 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
    2012-02-07 13:42:02:759 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
    2012-02-07 13:42:02:759 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
    2012-02-07 13:42:02:759 INFO DAGT0000 RASCAL auto-recovery message received.
    2012-02-07 13:42:02:759 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
    2012-02-07 13:42:02:759 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
    2012-02-07 13:42:02:759 INFO DAGT0000 RASCAL auto-recovery message received.
    2012-02-07 13:42:02:759 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
    2012-02-07 13:42:02:759 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
    2012-02-07 13:42:02:759 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
    2012-02-07 13:42:02:806 ERROR FCCC2005 Network communication error (COMM_FAILURE).
    2012-02-07 13:42:02:806 ERROR FCCC2015 The connection to the Desktop Chat Service has been lost. The program will attempt to reconnect automatically.
    2012-02-07 13:42:02:806 INFO DAGT0000 Call Chat auto-recovery message received.
    2012-02-07 13:42:02:806 ERROR FCCC2015 The connection to the Desktop Chat Service has been lost. The program will attempt to reconnect automatically.
    2012-02-07 13:42:02:806 INFO DAGT0000 Call Chat auto-recovery message received.
    2012-02-07 13:42:02:806 ERROR DAGT3062 Chat SetAgentAcdState failed.
    2012-02-07 13:42:02:806 INFO DAGT0000 Call Chat auto-recovery message received.
    2012-02-07 13:42:02:821 INFO FCCC0000 Successfully connected to the Desktop Chat Service.
    2012-02-07 13:42:02:821 INFO DAGT0000 Call Chat auto-recovery message received.
    2012-02-07 13:42:02:946 INFO AcmiClnt0001 Failed to send message to the cti server. Error(failed to send message to cti server).
    2012-02-07 13:42:13:293 INFO VOIP4005 Desktop monitoring disabled for extension [1176].
    2012-02-07 14:05:01:184 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 1999
    2012-02-07 14:05:01:184 INFO Agent MF2098 OnUpdateAcdLoginLogout: We receive AS_LOGOUT so close CAD window
    VERSION INFO: Environment: Platform .
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  • Unable to log in CAD Desktop

    Hi ,
    We are getting the below error when try to login CAD , its an UCCE environment where as other user is not having any issu we hav tested. I have attached the error screen shot with this request.
    Please suggest...

    Please check the below points.
    Unsupported Configurations for Agent Phones:
    The following configurations are not supported for agent phones:
    •Two lines on an agent’s phone that have the same extension but exist in different partitions.
    •A Unified CCX extension assigned to multiple devices.
    •Configuring the same Unified CCX extension in more than one device profile, or configuring the same Unified CCX extension in any combination of device profiles and devices. (Configuring an Unified CCX extension in a single device profile is supported.)
    •In the Unified CM Administration Directory Number Configuration web page for each Unified CCX line, setting Maximum Number of Calls to a value other than 2.
    •In the Unified CM Administration Directory Number Configuration web page for each Unified CCX line, setting Busy Trigger to a value other than 1.
    •Configuring a Cisco Unified IP Phone with Secure Real-Time Protocol (SRTP) for use in silent monitoring and recording.
    •No Cisco Unified Communications Manager device can be forwarded to the Unified CCX extension of an agent.
    •The Unified CCX extension of an agent cannot be configured to forward to a Cisco Unified CCX route point.
    •Use of characters other than the numerals 0–9 in the Unified CCX extension of an agent.
    •Configuring the Unified CM intercom feature.
    •Configuring the hold reversion feature.

  • Infinite loop during recovery of JE 4.1.10 database environment

    Hi there,
    We have a JE 4.1.10 database environment which is over 20GB in size. In order to improve performance we increased je.log.fileCacheSize so that we could cache all of the 10MB DB log file descriptors in memory and prevent JE from having to constantly open/close log files (the environment is only partially cached in memory and there are more than 2000 log files). Unfortunately, we failed to increase the file descriptor ulimit from the Linux default of 1024 and our application failed when the ulimit was reached.
    Since then we've reverted the settings and increased the JVM heap size so that we can fully cache everything in memory again. However, we are having problems recovering the DB environment. It looks like the environment recovery proceeds through the 10 recovery steps but gets stuck while loading the log file utilization meta-data:
    Stack trace #1:
    "main" prio=10 tid=0x000000005622f000 nid=0x5d94 runnable [0x00000000419fe000]
    java.lang.Thread.State: RUNNABLE
         at java.io.RandomAccessFile.seek(Native Method)
         at com.sleepycat.je.log.FileManager.readFromFileInternal(FileManager.java:1605)
         - locked <0x00002aaaf80dca88> (a com.sleepycat.je.log.FileManager$1)
         at com.sleepycat.je.log.FileManager.readFromFile(FileManager.java:1560)
         at com.sleepycat.je.log.FileManager.readFromFile(FileManager.java:1498)
         at com.sleepycat.je.log.FileSource.getBytes(FileSource.java:56)
         at com.sleepycat.je.log.LogManager.getLogEntryFromLogSource(LogManager.java:861)
         at com.sleepycat.je.log.LogManager.getLogEntry(LogManager.java:790)
         at com.sleepycat.je.log.LogManager.getLogEntryAllowInvisibleAtRecovery(LogManager.java:751)
         at com.sleepycat.je.tree.IN.fetchTarget(IN.java:1320)
         at com.sleepycat.je.tree.BIN.fetchTarget(BIN.java:1367)
         at com.sleepycat.je.dbi.CursorImpl.fetchCurrent(CursorImpl.java:2499)
         at com.sleepycat.je.dbi.CursorImpl.getCurrentAlreadyLatched(CursorImpl.java:1545)
         at com.sleepycat.je.dbi.CursorImpl.getNextWithKeyChangeStatus(CursorImpl.java:1692)
         at com.sleepycat.je.dbi.CursorImpl.getNext(CursorImpl.java:1617)
         at com.sleepycat.je.cleaner.UtilizationProfile.getFirstFSLN(UtilizationProfile.java:1262)
         at com.sleepycat.je.cleaner.UtilizationProfile.populateCache(UtilizationProfile.java:1200)
         at com.sleepycat.je.recovery.RecoveryManager.recover(RecoveryManager.java:221)
         at com.sleepycat.je.dbi.EnvironmentImpl.finishInit(EnvironmentImpl.java:549)
         - locked <0x00002aaaf8009868> (a com.sleepycat.je.dbi.EnvironmentImpl)
         at com.sleepycat.je.dbi.DbEnvPool.getEnvironment(DbEnvPool.java:237)
         at com.sleepycat.je.Environment.makeEnvironmentImpl(Environment.java:229)
         at com.sleepycat.je.Environment.<init>(Environment.java:211)
         at com.sleepycat.je.Environment.<init>(Environment.java:165)
    Stack trace #2:
    "main" prio=10 tid=0x000000005622f000 nid=0x5d94 runnable [0x00000000419fe000]
    java.lang.Thread.State: RUNNABLE
         at com.sleepycat.je.tree.IN.findEntry(IN.java:2086)
         at com.sleepycat.je.dbi.CursorImpl.searchAndPosition(CursorImpl.java:2194)
         at com.sleepycat.je.cleaner.UtilizationProfile.getFirstFSLN(UtilizationProfile.java:1242)
         at com.sleepycat.je.cleaner.UtilizationProfile.populateCache(UtilizationProfile.java:1200)
         at com.sleepycat.je.recovery.RecoveryManager.recover(RecoveryManager.java:221)
         at com.sleepycat.je.dbi.EnvironmentImpl.finishInit(EnvironmentImpl.java:549)
         - locked <0x00002aaaf8009868> (a com.sleepycat.je.dbi.EnvironmentImpl)
         at com.sleepycat.je.dbi.DbEnvPool.getEnvironment(DbEnvPool.java:237)
         at com.sleepycat.je.Environment.makeEnvironmentImpl(Environment.java:229)
         at com.sleepycat.je.Environment.<init>(Environment.java:211)
         at com.sleepycat.je.Environment.<init>(Environment.java:165)
    It looks like it is spinning in UtilizationProfile.getFirstFSLN(). Examining the syscalls using strace shows that JE is looping around the same 3 log files over and over again (note the lseek calls on fd 147):
    14719 lseek(147, 2284064, SEEK_SET) = 2284064
    14719 read(147, "\310\f9\311\v\0\330\331\"\0:\0\0\0\2{\231\302\36\27\0\340\24\0\0\33\201\230\0\340\24\0"..., 4096) = 4096
    14719 lseek(95, 3030708, SEEK_SET) = 3030708
    14719 read(95, "B\17\36\373\v\0\350<.\0B\0\0\0\2{3\323\36\27\0+\21\0\0\210\221\230\0+\21\0"..., 4096) = 2469
    14719 lseek(95, 3025672, SEEK_SET) = 3025672
    14719 read(95, "#(\2571\v\0b*.\0\202\0\0\0\2{\26\323\36\27\0\0160\0\0f\221\230\0Z\22\0"..., 4096) = 4096
    14719 lseek(74, 35084, SEEK_SET) = 35084
    14719 read(74, "\361\34s\272\v\0\300\210\0\0h\0\0\0\2{\240\323\36\27\0\346\36\0\0\215\225\230\0\350\22\0"..., 4096) = 4096
    14719 lseek(74, 90663, SEEK_SET) = 90663
    14719 read(74, "\2\16P\341\v\0#;\1\0B\0\0\0\2{\275\323\36\27\0\366/\0\0003H.\0$\3\0"..., 4096) = 4096
    14719 lseek(147, 2284064, SEEK_SET) = 2284064
    14719 read(147, "\310\f9\311\v\0\330\331\"\0:\0\0\0\2{\231\302\36\27\0\340\24\0\0\33\201\230\0\340\24\0"..., 4096) = 4096
    14719 lseek(95, 3030708, SEEK_SET) = 3030708
    14719 read(95, "B\17\36\373\v\0\350<.\0B\0\0\0\2{3\323\36\27\0+\21\0\0\210\221\230\0+\21\0"..., 4096) = 2469
    From the output of lsof we can determine the names of the log files associated with the above file descriptors, but I'm not sure if this is useful or not. We also ran DbVerifyLog against the entire DB log and it produced no results, so this indicates to me that the DB is not corrupt after all (although it could be that DbVerifyLog simply does not check the utilization profile meta data).
    I had a look at the change log for 4.1.17 but couldn't see any relevant bugs. It's probably worth noting that this DB does not use HA, duplicates, or secondary indexes.
    So I guess I have two questions:
    1) Is this a bug? Presumably the DB should recover even in the event of a human error induced failure like this?
    2) Can we recover the DB somehow, e.g. using DbDump/DbLoad?
    Let me know if you need any additional information.
    Cheers,
    Matt

    1) Is this a bug? Presumably the DB should recover even in the event of a human error induced failure like this?It is probably a bug, but it depends on exactly what happened during the original crash.
    2) Can we recover the DB somehow, e.g. using DbDump/DbLoad?If you can't open the environment, only DbDump -R (salvage mode) can be used, which requires identifying the active data by hand. Not a good option.
    Let me know if you need any additional information.Do you happen to have the original stack trace, where you ran out of FDs?
    How long did the looping go on before you killed the process?
    --mark                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           

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