No longer able to connect to Itunes store. Diagnostic included.
I used to be able to connect to the Itunes store but cant now. I have checked and itunes IS allowed through my firewall. Maybe you know something that I dont? When I run diagnostics it says "secure link to itunes store failed" and this is the diagnostics;
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
Hewlett-Packard HP Pavilion dv6 Notebook PC
iTunes 10.5.2.11
QuickTime 7.6.8
FairPlay 1.13.37
Apple Application Support 2.1.6
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 4.0.0.97
Apple Mobile Device Driver 1.57.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 0016AB1C03A4D988
Current user is not an administrator.
The current local date and time is 2012-01-10 14:00:17.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
ATI Technologies Inc., AMD M880G with ATI Mobility Radeon HD 4250
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.5.2.11 (x64) is currently running.
iTunesHelper 10.5.2.11 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {C3DC8ABD-BD12-4DE0-AD67-1EDCAF51667A}
Description: Atheros AR9285 802.11b/g/n WiFi Adapter
IP Address: 10.19.251.120
Subnet Mask: 255.255.0.0
Default Gateway: 10.19.0.1
DHCP Enabled: Yes
DHCP Server: 10.100.0.25
Lease Obtained: Tue Jan 10 12:54:00 2012
Lease Expires: Wed Jan 11 12:54:00 2012
DNS Servers: 195.226.228.72
195.226.228.74
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2012-01-10 13:54:19.
When disabling the firewall, same problem. with this diagnostic;
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
Hewlett-Packard HP Pavilion dv6 Notebook PC
iTunes 10.5.2.11
QuickTime 7.6.8
FairPlay 1.13.37
Apple Application Support 2.1.6
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 4.0.0.97
Apple Mobile Device Driver 1.57.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 003EA7DC033727B0
Current user is not an administrator.
The current local date and time is 2012-01-10 14:08:55.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
ATI Technologies Inc., AMD M880G with ATI Mobility Radeon HD 4250
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.5.2.11 (x64) is currently running.
iTunesHelper 10.5.2.11 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {C3DC8ABD-BD12-4DE0-AD67-1EDCAF51667A}
Description: Atheros AR9285 802.11b/g/n WiFi Adapter
IP Address: 10.19.251.120
Subnet Mask: 255.255.0.0
Default Gateway: 10.19.0.1
DHCP Enabled: Yes
DHCP Server: 10.100.0.25
Lease Obtained: Tue Jan 10 12:54:00 2012
Lease Expires: Wed Jan 11 12:54:00 2012
DNS Servers: 195.226.228.72
195.226.228.74
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was unsuccessful.
The network connection timed out.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2012-01-10 14:04:10.
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This works for some users. Not sure why.
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thanksClose your iTunes,
Go to command Prompt -
(Win 7/Vista) - START>PROGRAMS>ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 n above) - START>PROGRAMS>ACCESSORIES>Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
Apple software on Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US -
Has anyone else had this problem? Thanks.
If you're seeing a blank iTunes Store, see this support article:
http://support.apple.com/kb/TS4123
If that doesn't help, try resetting Winsock. This has solved the problem for some people, at least.
1) Click on your start menu.
2) Go to accessories
3) Run the Command Prompt application. For those with Vista or Windows 7, right click on Comman Prompt and choose "run as administrator".
4) Once it opens, type in the following command...
netsh winsock reset
5) hit Enter and it should say something like Winsock reset successful.
6) Reboot your computer and try the iTunes Store again.
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B-rock -
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Go to command Prompt -
(Win 7/Vista) - START>PROGRAMS>ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 n above) - START>PROGRAMS>ACCESSORIES>Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
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If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
Apple software on Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US
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