No longer able to download pdf files from websites.
I am running Firefox 11.0 & Aurora on a Mac with OS X 10.6.8.
I used to be able to download pdf files, such as my bank staements, direct from websites with no problem on either browser.
Recently, when clicking on the link, the dialog box asking whether I want to save it or open it no longer appears and nothing else happens. Can't download. My wife has the same problem with a new Mac with OS x 10.7 Lion.
I am also running an older version of Firefox 3.6.28 on a Mac with PPC processor & OS X 10.5.8. With this I have no problems downloading the pdf files I want.
I have compared the Firefox preferences between the two machines and made them the same. Also found the ''Unable to download or save files'' link on Firefox Help and I have Reset the browser.download configs as it suggested. And nothing has changed.
What to do? Anybody out there can help me? Thanks in advance.
Okay, I think I fixed it by going to Add-ons Manager and disabling Adobe Acrobat NPAPI plug-in, version 10.1.3. Now I'm back to downloading PDFs, then opening or saving.
Similar Messages
-
HELP111 Unable to download PDF files from website
I can download PDF files from my emails but I can not download (or open I guess you might call it)PDF files from a website. Can anyone help? I have reader 9 with vista home and use norton 360.
Thanks,
GregI had vers 8 and upgraded to 9 without removing the previous version. When I click on the PDF icon to open the document the little window comes, the circle goes round and round but the file never downloads.
Help!!!
Greg -
Unable to download pdf files from websites
For a month now I have been unable to dowload PDF Files from websites.
I have un-installed Adobe Software & re-installed hoping this would solve
this on going problem. But I am afraid it has not this problem seems to
have accured since the latest up date of Sarfari I trust Apple are coming up with
some sort of solution to this current problem ??Far as I know the problem isn't on Apple's end. I'm download PDF files with no problem. But I've experienced what you are in the past and I think you were on the right track when you suspected Adobe. In the main Library folder (not the one in your personal directory) there's a folder called Internet Plugins. Look inside for a file called AdobePDFViewer and delete it. If I remember properly, you force Adobe Reader to install a new one by just starting Reader and it will ask if you want to install the PDF reader. Or, you might want to look at this plugin which, in my opinion, beats Adobe's plugin hands down.
-
Download pdf-files from websites is disabled!???
Some websites provide additional information by making the user download a PDF-file. For some reason (can't really say since when), whenever I need to download a PDF, either there's a blank location-address or Firefox just stops whenever the PDF-link has been found, without crashing though.
I'd be happy to know how to resolve this problem.Far as I know the problem isn't on Apple's end. I'm download PDF files with no problem. But I've experienced what you are in the past and I think you were on the right track when you suspected Adobe. In the main Library folder (not the one in your personal directory) there's a folder called Internet Plugins. Look inside for a file called AdobePDFViewer and delete it. If I remember properly, you force Adobe Reader to install a new one by just starting Reader and it will ask if you want to install the PDF reader. Or, you might want to look at this plugin which, in my opinion, beats Adobe's plugin hands down.
-
I can't view PDF files in firefox anymore.
== This happened ==
Every time Firefox opened
== after updating firefoxSee:
http://support.mozilla.com/en-US/kb/Opening+PDF+files+within+Firefox
http://support.mozilla.com/en-US/kb/Using+the+Adobe+Reader+plugin+with+Firefox
<u>'''''Other Issues'''''</u>: ~~red:You have installed plug-ins with known security issues. You should update them immediately.~~
<u>'''Update Java'''</u>: your ver. 1.6.0; current ver. 1.6.0.20 (<u>important security update 04-15-2010</u>)
(~~red:Firefox 3.6 and above requires Java 1.6.0.10 or higher~~; see: http://support.mozilla.com/en-US/kb/Java-related+issues#Java_does_not_work_in_Firefox_3_6 )
''(Windows users: Do the manual update; very easy.)''
~~red:Check your version here~~: http://www.mozilla.com/en-US/plugincheck/
See: '''[http://support.mozilla.com/en-US/kb/Using+the+Java+plugin+with+Firefox#Updates Updating Java]'''
Do the update with Firefox closed. -
Can't download pdf files from websites.
Started recently I believe.
See:
http://support.mozilla.com/en-US/kb/Opening+PDF+files+within+Firefox
http://support.mozilla.com/en-US/kb/Using+the+Adobe+Reader+plugin+with+Firefox
<u>'''''Other Issues'''''</u>: ~~red:You have installed plug-ins with known security issues. You should update them immediately.~~
<u>'''Update Java'''</u>: your ver. 1.6.0; current ver. 1.6.0.20 (<u>important security update 04-15-2010</u>)
(~~red:Firefox 3.6 and above requires Java 1.6.0.10 or higher~~; see: http://support.mozilla.com/en-US/kb/Java-related+issues#Java_does_not_work_in_Firefox_3_6 )
''(Windows users: Do the manual update; very easy.)''
~~red:Check your version here~~: http://www.mozilla.com/en-US/plugincheck/
See: '''[http://support.mozilla.com/en-US/kb/Using+the+Java+plugin+with+Firefox#Updates Updating Java]'''
Do the update with Firefox closed. -
Unable to download pdf files from emails or websites
I used to be able to download pdf files from emails and websites on my Windows vista 2007 computer, but am now unable to save or download them. Is there something I need to adjust in my security system which hasn't changed?
If you're using Vista it's the same procedure as with Windows 7 (which I use) From Tools>Internet Options, click the Programs tab, and then click the Set Programs button. In Windows 7 this will open the Control Panel>Default Programs window. From there you want to click Associate a file type or protocol with a program. Scroll down the list to Portable Document Format (PDF). click it and click the Change Program button. Choose Adobe Reader as the default program, click Ok and then PDFs will download instead of opening in IE.
-
Downloading PDF files from reliable web-sites U-R-G-E-N-T
Hi,
Since last year I encounter regular (close to 100%) problems downloading PDF files from reliable web-sites (for sure web-sites from which I could troubleless download PDF files in the past) The result on my HDD : 0KB pdf file ! = An empty file
This is very anoying and I am sure I am not the only one who encounters this.
Please review your procedures and make this possible again.
Note: I uninstalled Adobe Reader, reset Safari, closed Safari, re-installed Adobe Reader : no results !
THANKS FOR HELPING ASAP !
I travel a lot and have to bring my files with me as internet is not always available in the countries where I work
ChristianHi Christian,
I've had problems for ages with this but I did notice that after I went through the reinstall with Apple yesterday I now have a couple of different options that are working.
Yesteday I uninstalled reader, restarted my computer and then reinstalled again. I didn't think it had worked for me but after some extra experimentation I have discovered a couple of things.
On some websites eg: https://www.gatewaycu.com.au/uploadedFiles/PDF/Forms/Quick%20Debit%20Authority.pdf
it is coming up with a toolbar (I suppose it's called) at the top of the PDF and it is allowing me to print and save to my desktop, open the pdf and print YEAH.
Also with another website the PDF is showing up differently. eg http://media.wix.com/ugd/99e891_6110f024d956431abb7b66dd24f19251.pdf
This shows up like it used to but the difference is that if you try to save as or print throught the safari options like I used too it doesn't work, BUT if you hover down the bottom of the PDF it brings up a bar type box (sorry I don't know the technical word for this) then you can print, save to desktop, documents etc and then print from there too.
YEAH! It looks like (I hope) that the problem is solved. You have to go about it in a couple of different ways depending on the website, but hey, I don't think that's so bad as long as I can actually print my PDF's. It's better that not being able to access any of them which is what's been happening for the last few months.
I hope this helps you guys out and if you have any problems just let me know and I'll try and explain it better for you.
Cheers
Andrea -
Download PDF file from Application Server in BSP
Hello,
We have a requirement on which we want to download a PDF file stored in Application server using BSP application. I have used function module ARCHIVFILE_SERVER_TO_CLIENT but this FM will help only if i want to download file from GUI it won't work in BSP application.
Further i have used class CL_BSP_UTILITY and download method to download file from application server but it is not working in desired manner.
I am attaching my code for your reference:
DATA: BUTTON_EVENT TYPE REF TO CL_HTMLB_EVENT_BUTTON ,
EVENT TYPE REF TO IF_HTMLB_DATA.
DATA: LS_HOURS LIKE LINE OF GT_HOURS.
DATA STR TYPE STRING.
DATA: OUTPUT TYPE STRING ,
L_XSTRING TYPE XSTRING ,
APP_TYPE TYPE STRING.
EVENT = CL_HTMLB_MANAGER=>GET_EVENT( REQUEST ).
DATA PHY_NAME_OUT TYPE SAPB-SAPPFAD.
IF EVENT IS NOT INITIAL AND EVENT->EVENT_NAME = HTMLB_EVENTS=>BUTTON .
BUTTON_EVENT ?= EVENT .
CASE EVENT->EVENT_SERVER_NAME.
WHEN 'test' .
IF GT_HOURS IS NOT INITIAL.
PHY_NAME_OUT = '/usr/sap/put/form16//01000200_2007.PDF'.
OPEN DATASET PHY_NAME_OUT FOR INPUT IN TEXT MODE ENCODING DEFAULT.
IF SY-SUBRC IS INITIAL.
DO.
READ DATASET PHY_NAME_OUT INTO STR.
IF SY-SUBRC IS INITIAL.
CONCATENATE
OUTPUT
str
cl_abap_char_utilities=>cr_lf
INTO output SEPARATED BY space. "cl_abap_char_utilities=>horizontal_tab
ELSE.
EXIT.
ENDIF.
ENDDO.
ENDIF.
*LOOP AT gt_hours INTO ls_hours.
*CONCATENATE
*OUTPUT
*ls_hours-hour
*cl_abap_char_utilities=>cr_lf
*INTO output SEPARATED BY space. "cl_abap_char_utilities=>horizontal_tab
*ENDLOOP.
APP_TYPE = 'APPLICATION/PDF;charset=utf-16le'.
CALL FUNCTION 'SCMS_STRING_TO_XSTRING'
EXPORTING
TEXT = OUTPUT
MIMETYPE = 'APPLICATION/PDF;charset=utf-16le'
IMPORTING
BUFFER = L_XSTRING.
CONCATENATE CL_ABAP_CHAR_UTILITIES=>BYTE_ORDER_MARK_LITTLE
L_XSTRING
INTO L_XSTRING IN BYTE MODE.
CALL METHOD CL_BSP_UTILITY=>DOWNLOAD
EXPORTING
OBJECT_S = L_XSTRING
CONTENT_TYPE = APP_TYPE
CONTENT_DISPOSITION = 'attachment;filename=webforms.pdf'
RESPONSE = _M_RESPONSE
NAVIGATION = NAVIGATION.
ENDIF.
ENDCASE.
ENDIF.
From this code i am able to download PDF file but it is not opening in local machine.
If any other way to download file then please suggest.
waiting for ur reply.
Regards,
GaganHi,
you do the file reading wrong:
have a look at:
Local declarations.
data:
components type stringtab,
component type string,
path type text255,
file type text255,
line_length type i,
filecontent_binary type sdokcntbin,
rows type sytabix,
content type sdokcntbin,
exception type ref to cx_sy_file_access_error,
exception_tmf type ref to cx_sy_too_many_files ,
block_size type i value 1022,
length type i.
field-symbols:
<hex_container> type x.
constants:
c_dms_blk_size type i value 2550.
clear file_size.
try.
open dataset file_name for input in binary mode message message.
catch cx_sy_file_open into exception.
case exception->textid.
when '4182174D03030063000000000A1551B1'. raise access_error.
when '41825AD355C3005E000000000A1551B1'. raise open_error.
when '47E8B03AECE5BA07E10000000A114829'. raise already_open.
when others.
endcase.
catch cx_sy_file_authority into exception.
case exception->textid.
when '4182174D03030063000000000A1551B1'. raise access_error.
when 'A70BB8396F051547E10000000A11447B'. raise authority_error.
when others.
endcase.
catch cx_sy_too_many_files into exception_tmf.
case exception_tmf->textid.
when '8708B73915F6B645E10000000A11447B'. raise too_many_files.
when others.
endcase.
endtry.
do.
try.
read dataset file_name into filecontent_binary-line.
if sy-subrc <> 0.
add line_length to file_size.
append filecontent_binary to file_content_binary.
exit.
else.
add line_length to file_size.
append filecontent_binary to file_content_binary.
endif.
catch cx_sy_file_open_mode into exception.
case exception->textid.
when '9207B73915F6B645E10000000A11447B'. raise cx_sy_file_open_mode.
when '9807B73915F6B645E10000000A11447B'. raise read_only.
when '9E07B73915F6B645E10000000A11447B'. raise not_open.
when '409D273A2D824360E10000000A11447B'. raise incompatible_mode.
when others.
endcase.
endtry.
enddo.
try.
close dataset file_name.
catch cx_sy_file_close into exception.
case exception->textid.
when '4182174D03030063000000000A1551B1'. raise access_error.
when 'C10BB8396F051547E10000000A11447B'. raise close_error.
when others.
endcase.
catch cx_sy_file_access_error into exception.
case exception->textid.
when '4182174D03030063000000000A1551B1'. raise access_error.
when others.
endcase.
endtry.
Get file size.
split file_name at '/' into table components.
describe table components lines sy-tfill.
read table components into component index sy-tfill.
path = file_name.
replace component in path with ''.
file = component.
call function '/EUH/MMS_GET_FILE_SIZE'
exporting
dir_name = path
file_name = file
importing
file_size = file_size.
and function /euh/mms_get_file_size.
""Local Interface:
*" IMPORTING
*" VALUE(DIR_NAME) TYPE TEXT255
*" VALUE(FILE_NAME) TYPE TEXT255
*" EXPORTING
*" VALUE(FILE_SIZE) TYPE SDOK_FSIZE
*" EXCEPTIONS
*" NO_AUTHORITY
*" ACTIVITY_UNKNOWN
*" NOT_A_DIRECTORY
*" NO_MEDIA_IN_DRIVE
*" TOO_MANY_ERRORS
*" TOO_MANY_FILES
*" BRACKET_ERROR_IN_FILENAME
*" NO_SUCH_PARAMETER
types: begin of files,
line like ocs_file,
end of files.
data: file type files,
f_subrc like sy-subrc value 0,
errno(3) type c,
errmsg(40) type c,
pos type i,
len type i,
parameter(120) type c,
help1(120) type c,
help2(120) type c,
error_counter type i.
data:
dir_list like ocs_file occurs 0 with header line.
CASE sy-subrc.
WHEN 1. f_subrc = 64.
WHEN 2. f_subrc = 65.
WHEN 0.
search dir_name for 'SY-HOST'. "Is SY-HOST used in directory name?
if sy-subrc = 0.
pos = sy-fdpos + 7.
move dir_name(sy-fdpos) to help1.
move dir_name+pos to help2.
concatenate help1 sy-host help2 into dir_name.
endif.
do 12 times. " To avoid endless loop
if dir_name cs '$('. " Replace parameter by their value
pos = sy-fdpos + 2.
if dir_name cs ')'.
len = sy-fdpos - pos.
if len le 0.
f_subrc = 4. exit.
else.
parameter = dir_name+pos(len).
call 'C_SAPGPARAM' id 'NAME' field parameter
id 'VALUE' field parameter.
if sy-subrc = 0.
len = pos + len + 1.
pos = pos - 2.
if pos > 0.
move dir_name(pos) to help1.
else.
help1 = ''.
endif.
pos = strlen( dir_name ).
if pos > len.
move dir_name+len to help2.
else.
help2 = ''.
endif.
concatenate help1 parameter help2 into dir_name.
else.
f_subrc = 8. exit.
endif.
endif.
else.
exit.
endif.
else.
exit.
endif.
enddo.
shift dir_name right deleting trailing '/\ '.
shift dir_name left deleting leading space.
call 'C_DIR_READ_FINISH' " this is from RSWATCH0
id 'ERRNO' field errno
id 'ERRMSG' field errmsg.
call 'C_DIR_READ_START'
id 'DIR' field dir_name
id 'FILE' field file_name
id 'ERRNO' field errno
id 'ERRMSG' field errmsg.
case sy-subrc.
when 1.
case errno.
when 2 or 20. f_subrc = f_subrc + 66.
when ' '. f_subrc = f_subrc + 67.
endcase.
when 0.
clear error_counter.
do.
clear file.
clear dir_list.
call 'C_DIR_READ_NEXT'
id 'TYPE' field file-line-type
id 'NAME' field file-line-name
id 'LEN' field file-line-len
id 'OWNER' field file-line-owner
id 'MTIME' field file-line-mtime
id 'MODE' field file-line-acc_mode
id 'ERRNO' field errno
id 'ERRMSG' field errmsg. "sy-subrc = 3 is e.g. if return
if sy-subrc = 0 or sy-subrc = 3."data do not fit into variables
perform p6_to_date_time_tz(rstr0400) using
file-line-mtime
file-line-mod_time
file-line-mod_date.
file_size = file-line-len.
dir_list = file-line.
append dir_list.
elseif sy-subrc = 1. " nothing (more) found
exit.
else.
if error_counter > 50.
call 'C_DIR_READ_FINISH'
id 'ERRNO' field errno
id 'ERRMSG' field errmsg.
pos = f_subrc mod 2.
if pos = 0. f_subrc = f_subrc + 1. endif.
exit.
endif.
add 1 to error_counter.
endif.
if sy-index > 1000.
pos = f_subrc mod 4.
if pos = 0. f_subrc = f_subrc + 2. endif.
exit.
endif.
enddo.
call 'C_DIR_READ_FINISH'
id 'ERRNO' field errno
id 'ERRMSG' field errmsg.
if sy-opsys(3) = 'Win' and not ( file_name cs '*' ).
describe table dir_list lines len.
if len = 0.
help1 = file_name.
translate help1 to upper case.
translate help1 using
'ABCDEFGHIJKLMNOPQRSTUVWXYZ'.
call 'C_DIR_READ_START'
id 'DIR' field dir_name
id 'FILE' field help1.
if sy-subrc = 0.
clear error_counter.
do.
clear file.
clear dir_list.
call 'C_DIR_READ_NEXT'
id 'TYPE' field file-line-type
id 'NAME' field file-line-name
id 'LEN' field file-line-len
id 'OWNER' field file-line-owner
id 'MTIME' field file-line-mtime
id 'MODE' field file-line-acc_mode
id 'ERRNO' field errno
id 'ERRMSG' field errmsg.
if sy-subrc = 0 or sy-subrc = 3.
help2 = file_name.
translate help2 to upper case.
help1 = file-line-name.
translate help1 to upper case.
if help1 = help2.
perform p6_to_date_time_tz(rstr0400) using
file-line-mtime
file-line-mod_time
file-line-mod_date.
dir_list = file-line.
append dir_list.
endif.
elseif sy-subrc = 1.
exit.
else.
if error_counter > 50.
call 'C_DIR_READ_FINISH'
id 'ERRNO' field errno
id 'ERRMSG' field errmsg.
pos = f_subrc mod 2.
if pos = 0. f_subrc = f_subrc + 1. endif.
exit.
endif.
add 1 to error_counter.
endif.
if sy-index > 1000.
pos = f_subrc mod 4.
if pos = 0. f_subrc = f_subrc + 2. endif.
exit.
endif.
enddo.
call 'C_DIR_READ_FINISH'
id 'ERRNO' field errno
id 'ERRMSG' field errmsg.
endif.
endif.
endif.
endcase.
ENDCASE.
CASE f_subrc.
WHEN 1 OR 3. RAISE too_many_errors.
WHEN 2. RAISE too_many_files.
WHEN 4 OR 5 OR 6 OR 7 OR 70 OR 71.
RAISE bracket_error_in_filename.
WHEN 8 OR 9 OR 10 OR 11 OR 74 OR 75.
RAISE no_such_parameter.
WHEN 64. RAISE no_authority.
WHEN 65. RAISE activity_unknown.
WHEN 66. RAISE not_a_directory.
WHEN 67. RAISE no_media_in_drive.
ENDCASE.
endfunction.
Now you will be able to get the filesize and the file in SDOK format sdokbin.
Okay.
You have to build an request and push the content to the user like:
call method server->response->set_header_field( name = 'Content-Type' value = value ).
describe field file_content_binary-line length line_length in byte mode.
bytes_rest = file-size.
loop at file_content_binaries assigning <file_content_binary>.
move <file_content_binary>-line to data.
if bytes_rest <= 0. "mismatch between line values and size
exit.
endif.
if bytes_rest >= line_length.
call method server->response->append_data( data = data
length = line_length ).
else.
call method server->response->append_data( data = data
length = bytes_rest ).
endif.
bytes_rest = bytes_rest - line_length.
endloop.
This will work.
You can set the header fields like you want. Have also a look at sicf node contentserver
and its handler: CL_HTTP_EXT_CSIF -
PDF PROBLEMS! Not able to download PDF files into Safari anymore?!?
I was always able to download PDF files into Adobe Reader from the internet. I can't download them anymore...My MacBook keeps trying to load and reload the page, but never does it. I downloaded the most recent Adobe Reader 9, but this did not fix the problem. I can open PDF files I have saved, but can' t download them in Safari. Any ideas? Thanks-
Hi Jes,
I get an error message saying
"The page cannot be found"
infact when i hover the mouse over the link i am able to see the correct path and the correct correct values as follows
schema.procedure?V=04&C=001
but when i click on it, i get the error as above.
i am not sure whether it is any permissions issue in linux. or is the procedure not getting executed properly at all.
but iam able to read those pdfs and insert them into an oracle table.
but just not able to download them back again.
but exactly the same code and same tables etc work in windows.
Thanks,
Philip. -
Cannot download PDF files from Internet with Safari.
What must I do (after resetting Safari) to be able to coherently download PDF files from the Internet
Back up all data.
Triple-click the line of text below to select it, the copy the selected text to the Clipboard (command-C):
/Library/Internet Plug-ins
In the Finder, select
Go ▹ Go to Folder
from the menu bar, or press the key combination shift-command-G. Paste into the text box that opens (command-V), then press return.
From the folder that opens, remove any items that have the letters “PDF” in the name. You may be prompted for your login password. Then quit and relaunch Safari, and test.
The "Silverlight" web plugin distributed by Microsoft can also interfere with PDF display in Safari, so you may need to remove it as well, if it's present.
If you still have the issue, repeat with this line:
~/Library/Internet Plug-ins
If you don’t like the results of this procedure, restore the items from the backup you made before you started. Relaunch Safari again. -
I am not able to download my files from iCloud to my iPad using iTunes Match, my internet connection is alive as I tested with Safari, I have enabled iTunes Match on and off to be usre is active..but still cannot download....my music
I have the same problem on my Windows 7 computer. In the right-click menu for a song one option is DELETE. However when I click that option the next window is to HIDE instead of DELETE. Apple, please help us with this.
-
Cannot download pdf files from internet site with either acrobat pro X or pro XI on windows 8 comput
cannot download pdf files from internet website with either acrobat pro x or proXI on windows 8 computer. windows 7, no problem.
Hi valerieross,
Acrobat can be used to view pdf's or edit pdf's not download them.
Check your browser settings.
If you are referring to viewing pdf's in browser, then please check the following : http://helpx.adobe.com/acrobat/kb/cant-view-pdf-web.html -
I am not able to open pdf files from any web when I use FireFox.
I am able to open pdf files when I use internet explorer.For the settings to check, see the [[opening PDF files within Firefox]] article.
-
Corrupted content error when trying to download .pdf file from one website.
Unable to download .pdf file from a website, but IE8 provided the download without hesitation.
Both v7 and v8 produced the same message:
"Corrupted content error"
The page you are trying to view cannot be shown because an error in the data transmission was detected.
This may be a particular website problem, or it may be common to the particular industry segment and their protocols.
I have followed the help leads and examined the profile for Firefox as used in this instance. Nothing untoward seemed to pop out as a causal factor.Reworked some of the javascript for our webserver and fixed the problem.
Maybe you are looking for
-
Tried multiple settings and worked with Consumer Cellular staff. (Consumer Cellular is an MVNO using AT&T.) I had this working with ZTE Open C (FFOS 1.3) after some experimentation. (I should have written down all of the settings before switching!) R
-
IPod Classic 120GB cannot sync, "Required disk not found"
Somebody, please help! iPod Classic 120GB charcoal, current OS as of about a week ago (won't stay synced long enough for me to see what it is), iMac 24" 10.6.4, iTunes 10.0.1. Let me know if you need any more info and I'll try to provide it. Everythi
-
Adding a Timer (Automatic Transition)
Hello I'm new to this forum so I hope someone may be able to help me. I'm trying to add an automatic transition to this Image Gallery that uses and XML data file. I have everything the way I like it, but now I need to have the images and the dynamic
-
Is there any type of "kidwatch" protection for ipad 2
Is there anything available for ipad2 that can prevent a user from getting to sexually explicit content? I'm looking for something that will keep a 14 year old from googling and viewing inappropriate content with his friends. Need something that has
-
I can not download an update.
Every day for the past week or so, I have received an Update notice. The notice says there is a security & stability update available and it is strongly recommended that I update ASAP. However, when I opt to download the update, my computer responds