No longer able to purchase anything in the iTunes store

As of yesterday, I can no longer make purchases. Pressing the "Buy" button just doesn't do anything. Any word from Apple about this problem? I can see others are experiencing the same issue.

I have the same problem. Looks like the latest iTunes upgrade will not work on older operating systems. Can't understand why they would make a change like this and lose many loyal customers. I was renting movies and buying music regularly right up until yesterday and now I can't buy anything. My latest iTunes version is 10.6.3, I hear the most recent iTunes is 11.1. I'll need a new computer to run that.
Is Apple able to do a fix so customers with older OS can still buy from them?

Similar Messages

HT201272 How come my debit account shows all these 1 dollar charges from apple itunes store. Since I haven't been able to purchase anything from the itunes store

How come my debit card shows all these dollar charges from itunes, especially since when i try to purchase something says please contact itunes store.

iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html

Hello. I created my apple id on a computer but whenever i try to use it on my (new) iphone, it says "review" after which nothing happens. I have not been able to purchase anything from the App store. Is there something i'm doing wrongly?

Hello. I created my apple id on a computer but whenever i try to use it on my (new) iphone, it says "review" after which nothing happens. I have not been able to purchase anything from the App store. Is there something i'm doing wrongly?

Have you looked in your email for a confirmation of the new apple id?

With this computer I am unable to purchase anything at the iTunes store. The message is: We could not complete your iTunes store request. An unknown error occurred (-1202). There was an error in the iTunes store. please try again later.

I am unable to purchase anything at the iTunes store with this computer. The message is:
"We could not complete your iTunes store request. An unknown error occurred (-1202).
There was an error in the iTunes store. please try again later."
I always need to go back to my older laptop to purchase anything.
Can anyone help?

I get the error
we could not complete your itunes store request unknown error occurred 50
I use Win 7 ultimate with a fresh install of itunes. My Win 7 has never had a installation of itunes before.
I have tried disabling my firewall, but nothing changes.

I cannot purchase anything at the itunes store because I am being ask for my security questions, but I don't remember them. How do you change you security questions with out knowing them?

I cannot purchase anything at the itunes store because I am being ask for my security questions, but I don't remember the answers. I tried going to appleied.apple.com but I won't allow me to change my security answerswithout answering the original questions. How do you change you security questions with out knowing them? I need help.

Welcome to the Apple Community.
Start here, and reset your security questions, you will receive an email to your rescue address, use the link in the email and reset your security questions.
If that doesn't help or you don't have a rescue address, you might try contacting Apple through iTunes Store Support

My account balance was deleted and now I can't purchase anything from the iTunes Store

I redeemed a $100 gift card about a month ago, used barely any of it and now the balance has been deleted from my account. I added another $40 in gift cards today and still cannot purchase anything from the iTunes Store. A red message pops us telling me to contact iTunes Support. How can I:
1) Recover my account balance?
2) Make a purchase?

Try logging out of your account on the iPad by tapping on your id in Settings > Store (Settings > iTunes & App Stores on iOS 6) and then log back in and see if it then works.

I can no longer purchase anything at the iTunes store. I get error 45064

For the past 18 months I have not been able to purchase items here in Germany. My situation is a bit odd, I have my computer and IP in Germany, my billing is a USA account. I continually get error 45054. No matter what I do, it does not work. I've even gone so far as to cancel my account and delete all iTunes files, nothing works. However, when visiting the USA, I brought my laptop, joined iTunes and was able to purchase music. However, the second I tried to do so, with the same laptop, after returning to Germany, I received the same error notice.
I suspect it's a tax issue, music purchased here in Germany through iTunes is significantly more expensive than the USA site. I'd like find out if an iTunes technician can figure this one out, perhaps even remoting into my computer.

If you are in Germany then you can only use the German iTunes store - you have to be in a country to use its store, using a country's store when not in that country is a violation of the store's terms (terms that you've agreed to) and Apple could permanently disable your account.
Edit : just noticed that your tagline says Windows
This appears to have worked for at least one person : -45054 error on 1 profile, but not the other
Or you could try the troubleshooting on this page which has been posted in response to a couple of 45054 threads : Can't connect to the iTunes Store - Apple Support
If they don't work then you could try asking in the iTunes For Windows forum on here.

I can't remember my security question answers and I can't purchase anything in the iTunes Store.

So I wanted to buy an app on my new iphone 5 right? Well, the store popped up, window was asking my password all the usual. Until it asked for the answers to my security questions. They were my first teacher, and my favorite teacher. Now because I made this account almost 6 years ago, I honestly cannot remember the answers to these questions! I cannot recall if I had put my actual FIRST teacher's name, or if it was the first teacher who pooped into my head. Ad my favorite teacher? Well that changes daily so who the heck knows what I had then. I just want apple to reset everything for me and let me choose new security questions. I did it for my sister's account, but it won't let me until I answer these darn questions. Someone please help!!

Reset Security Questions
     There are several different methods. Try one. If it doesn't work,
     then try the next one. Don't try to do everything at once.
Frequently asked questions about Apple ID
Manage My Apple ID
Note: you may need to continue entering false answers to the questions until you trigger the response needed to start making changes. It will take six or nine retries.
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
1. Go to: Apple Express Lane;
2. Under Product Categories choose iTunes;
3. Then choose iTunes Store;
4. Then choose Account Management;
5. Now choose iTunes Store Security and answer the bullet questions, then click
      Continue;
6. Sign in with your Apple ID and press Continue;
7. Under Contact Options fill out the information and advise iTunes that you would
      like your security/challenge questions reset;
8. Click Send/Continue.
You should get a response within 24 hours by email.
In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
Another user had success doing the following:
I got some help from an apple assistant on the phone. It is kind of round about way to get in.
Here is what he said to do and it is working for me...
a. on the device that is asking you for the security questions go to "settings", > "store" >
      tap the Apple ID and choose view"Apple ID" and sign in.
b. Tap on payment information and add a credit/debit card of your preference then select
      "done", in the upper right corner
c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
      Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
      should be asked to verify your security code for the credit /debit card and NOT the
      security questions.
d. At this time you can remove the card by going back in to edit the payment info and
      selecting "none" as the card type then saving the changes by selecting "done". You
      should now be able to use your iTunes store credit without answering the security
      questions.
It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
Good Luck friends!

Today l noticed my card has been charged over $200.. l need answers. l have not used it to purchase anything from the itunes store..

My credit card has been charged and l didnt use it ????

Call Apple. 1-800-My-APPL
Basic troubleshooting steps
17" 2.2GHz i7 Quad-Core MacBook Pro  8G RAM  750G HD + OCZ Vertex 3 SSD Boot HD 
Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101
 In Memory of Steve Jobs 

I am not able to download free apps. A message comes up telling me that I havent purchased anything from the app store. What do I do?

i am not able to download free apps. A message comes up telling me that I havent purchased anything from the app store. What do I do?

When you set up your Apple ID, did you enter a credit card? That's usually all you need to do. Even for free apps. Also, the credit card need to be issued in the country of the App Store you use. Now, there is a way to set up an Apple ID without a credit card, but it's (IMHO) a good idea to have one on the account incase you ever do want to purchase a paid for app, or want to make an in-app purchase. I've had a CC tied to my Apple ID for several years now. Not once have I had a charge that wasn't mine or any billing issues whatsoever.

I can't purchased anything from the App store..... HELP ME

I can't purchased anything from the App store, it keeps telling that there is a problem with the previous purchased and when I tried to re-enter the information , this message keep showing " your payment method was declined please use valid method" even though I've used it before . what can I do ? could anyone please help me?
Thanks

Either that or you can just buy an iTunes card and put it on the account. I've have itunes account for a long time so maybe this plays a part in it but I don't have a CC tied to my account. I have the option to choose "none" and that's what I have it as. I used to have a card on there years ago but I removed it and never had to have another on it. Any purchases I make come from iTunes credits (iTunes card or credits I got from redeeming rewards).

After purchasing songs at the itunes store, ipod touch will no longer synch with the itunes library at all. Also a lock symbol is now on the ipod touch. How do I fix this

After purchasing songs at the itunes store, my ipod touch will no longer synch with the itunes library at all. It won't send the purchases to the device and it won't synch any other music to the device. Also a lock symbol is now displayed at the top of the ipod touch. How do I fix this.
This was the first purchase I made.

Are you following these instructions?
iTunes: Syncing media content to iOS devices and iPod
Where is the lock icon on the screen?

After i redeemed my itunes gift card, i can't purchase anything in the app store or itunes store. When i press purchase, the security questions page will pop up and after you answered all questions it will force restart my iphone. Can anyone help me?

After i redeemed my itunes gift card, i can't purchase anything in the app store or itunes store. When i press purchase, the security questions page will pop up and after you answered all questions it will force restart my iphone. Can anyone help me?

Hi godfest,
Welcome to the Support Communities!
The articles below will get you connected with the iTunes Store Support. These folks can review your account with you:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933?viewlocale=en_US
iTunes Store & Mac App Store: Seeing your purchase history and order numbers
http://support.apple.com/kb/ht2727
Cheers,
- Judy

What a depressing experience I've had trying to upgrade to Maverick. I have the minimal requirements 10.6.8 Mountaim Lion,.. It is a continuous rerouting from Itunes store to Apple store. I have not purchased anything from the Apple store in the past and

What a depressing experience I've had trying to upgrade to Maverick. I have the minimal requirements 10.6.8 Mountaim Lion,.. It is a continuous rerouting from Itunes store to Apple store.
I have not purchased anything from the Apple store in the past and it is not allowing me..upgrade to Maverick
I have even went so far to purchase a credir card hoping I could purchase an item and get an upgrade in return.
I'm in Taiwan and have tried to be faithful to the apple brand ..***?

This Apple ID has not yet been used with the App Store. (also will not let me download even free apps.)
Apple ID creation is not currently available on the Mac App Store. says: (go to itunes on your computer or ios device)

HT201365 I can't purchase anything from the App Store

Since my update to ios7 I can't purchase anything from the App Store? How do I fix this?

Tap Settings > General > Reset > Reset All Settings
Then restart your iPad.
Press and hold the Sleep/Wake button for a few seconds until the red "slide to power off" slider appears, then swipe the slider to power off.
Then press and hold the Sleep/Wake button until the Apple logo appears.
Then try the App Store.

No longer able to purchase anything in the iTunes store

Similar Messages

Maybe you are looking for