No longer able to swipe down on my z10

Hi,
I have lost the ability on my Z10 to swipe down to access the quick settings and it also affects being able to access settings for whatsapp. Does anyone know how i can fix this?
Jeremy

Next thing to do is a security wipe:
To perform a Security Wipe please follow the instructions below. Be sure and use BB Link to make a full backup before proceeding with the wipe:
http://www.blackberry.com/btsc/KB33591
Once the wipe is complete you can restore your backup. Keep in mind that data in the backup may be the source of the original problem and restoring it may restore the problem, as well. To alleviate this I recommend not restoring the Settings portion of the backup.
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    How much does it cost?
    A man should convert his anger and sadness into strength to continue living in this life.

    Did you try unsinatalling LightScribe application then checking the status ? 
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    Arnav Sharma | http://arnavsharma.net/ Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading
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    Could you please really concentrate with me, and really reply to me to finish this problem pending.
    If you had had a look again at my first post, you would have seen that I said that I have done some things, among of which is: I have uninstalled the Cyber DVD suite, lightscribe system software
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    https://social.technet.microsoft.com/Forums/en-US/w7itpromedia/thread/5c1aa5e8-9728-492b-a5c3-387f29ee4b6e/#d6f63628-29a3-4adf-b33f-03b33c138910
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