No longer able to sync on Itunes

First, I have already gone thru the AT&T help section on Iphone not showing in Itunes after Itunes update. I have gone thru all their steps w/o success. Twice.
When I got the new version of Itunes abt a month ago, I could no longer sync Iphones on my acct. I can''t even see the phones, even under VIEW.
Can anyone help me figure this out?
Thxs in advance for ANY assistance.
Mary

http://support.apple.com/kb/TS1538

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Message was edited by: supermurph

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As I read you updated your iPhone to 2.2.1. That means that maybe this cause the problem.
Sometimes when I connect my iPhone to iTunes I saw the message what says that "iTunes was unable to connect to the iPhone... " but if I reconnect my iPhone then iTunes recognize my phone and everything is OK.
If the reconnecting does not help you then I advise that reset your iPhone with 'Erase All Data and Settings'. Settings > General > Reset > Erase All Data and Settings.
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So, as it seems you can't back up your iPhone, that means everything what is on your iPhone will be deleted except if you don't have them on your computer.
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Important note: After you reseted your iPhone, it will please that connect to iTunes to activate the phone. If you can't connect to iTunes your phone, you won't be able to use it!
As you know, without activating you can't use the iPhone.
If you can do the activation then you probably will be able to sync it.
If you can't be without mobile phone and just the iPhone what you've then don't do that until you maybe could miss your phone (I mean if you iPhone have to be serviced).

No longer able to sync on Itunes

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