No Longer Able to Use Phone on Extension

Question

I've just had Infinity installed yesterday but there seems to be a problem with my existing setup.
Our house appears to have an old "star" wiring setup where there's a junction box outside where the line enters. From that box, three identical sockets spur out of it.
I used to have my old ADSL router at the front of the house, and a telephone in the back room of the house.
When I told the engineer, he seemed a bit clueless to the kind of wiring setup we had (although he did do a nice job, but I think he was only trained for new wiring setups). He replaced the socket I used to have ADSL on with a new NTE5 socket and filtered faceplate.
After many times going backwards and forwards to the cabinet wondering why the telephone had no dialtone, and the Openreach modem not having a DSL connection, he suggested bringing the phone to the front and plugging it into the NTE5.
Both pieces of equipment worked.
The problem is that having a phone at the front of the house isn't practical due to furniture and space requirements.
I assumed, before ordering Infinity, that any wiring alterations needed would be done with the installation, although as the engineer was from Kelly Communications, then obviously not?
Is there any way to get the wiring updated, and if so, would this incur a charge, and how much?
Solved!
Go to Solution.

Answer 1

The extensions would have to be moved so that they are wired from the new master socket, as shown here.
Has your Infinity Installation been wired correctly?
Star wiring has to be disconnected as it will interfere with the DSL signal. I doubt that the installation person knew how to rewire it all.
You may find it easier and cheaper to use a DECT base station, and handsets
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.