No longer able to use the scan function on Photosmart c4780
Previously when I opened my HP Photosmart C4780 Printer Scanner I would get a dialogue box which allowed me to choose whether to print or scan. This dialogue box no longer starts and I no longer get the option to select scan and can only choose to print. I have been around the circuit of Print and Scan and Doctor and have downloaded and reinstalled the appropriate software several times all to no avail. I can no longer find the software CD that came with the device. What do I have to do to be able to access the dialogue box which gave the opportunity to choose scan and specify the actions required?
Furthermore using Windows Fax and Scan will not work either, I simply get the message “Could not complete scan”.
The scanner does work as I can use the copy function perfectly well.
Hi @Jumbob
From your descriptions, it sounds to me like the issue stems from the software. Let's perform a comprehensive uninstall, clean things up and ensure updates are complete, then reinstall. Please complete the following steps and let me know the outcome;
Hold down the Windows Logo key () on the keyboard and the 'R' to open the run box, type %temp%
Delete all files and folders from the temp folder. Choose skip if any pop ups appear saying any of the files could not be deleted
Download the software and choose to save as, save to desktop > HP Photosmart C4700 All-in-One Printer series Full Feature Software and Driver
After the software downloads and extracts, open the temp folder again, use the instructions from step 1.
Look for, and open the folder starting with 7z (Example: 7zS2356)
Open folder Util
Open folder CCC
If you have an HP computer run the L3uninstall.exe. If you have anon-HP computer run the L4uninstall.exe
When the uninstall has completed restart the computer
Follow these steps to reset the registry settings and options for Windows Installer.
Hold down the Windows Logo key on the keyboard and the 'R' to open the run box
In the Open box, type msiexec /unregister, and then click OK.
Hold down the Windows Logo key on the keyboard and the 'R' to open the run box
In the Open box, type msiexec /regserver, and then click OK
*Note: there is a space between the c and the /
If you have any difficulty with this step, please use this link to perform it another way. Restarting Windows Installer
Run Disk cleanup from Accessories\ System Tool < How to Delete files using Disk Cleanup
Download and install the latest version of Adobe flash player http://www.adobe.com/support/flashplayer/downloads.html
Restart the computer
Download and run the HP Printer Install Wizard for Windows
The HP Printer Install Wizard for Window was created to help Windows 7, Windows 8, and Windows 8.1 users download and install the latest and most appropriate HP software solution for their HP Printer.
Note: If you have Windows XP or Vista, please use the download we saved in step 3. Thanks.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP
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