No longer able to view virtual machine from Hyper-V Manager

From the Windows 2008 R2 host machine, I can run the Hyper-V Manager and 'connect' to the Virtual Machine. The window pops up with nothing but a gray background (clearly the same gray background of the log in screen), but no 'ctrl-alt-delete' prompt
and no ability to log in. This was previously working fine.
Note that I can still make a Remote Desktop connection to the Virtual Machine and it works fine.
Thanks.

Hi,
I never seen this issue before, base on my experience, it may cause by your AV soft block some critical components of Hyper-V host, please try the following exclude specific
directories or process with your AV soft.
•Default virtual machine configuration directory (C:\ProgramData\Microsoft\Windows\Hyper-V)
•Custom virtual machine configuration directories
•Default virtual hard disk drive directory (C:\Users\Public\Documents\Hyper-V\Virtual Hard Disks)
•Custom virtual hard disk drive directories
•Custom replication data directories, if you are using Hyper-V Replica
•Snapshot directories
•Vmms.exe (Note: This file may have to be configured as a process exclusion within the antivirus software.)
•Vmwp.exe (Note: This file may have to be configured as a process exclusion within the antivirus software.)
The related KB:
Virtual machines are missing, or error 0x800704C8, 0x80070037, or 0x800703E3 occurs when you try to start or create a virtual machine
http://support.microsoft.com/kb/961804/en-us
Hope this helps.
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No longer able to view virtual machine from Hyper-V Manager

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