No longer able to watch Purchased Movies

Since upgrading yesterday to 2.4 Firmware can no longer watch movies purchased via iTunes when I attempt to watch movies on the AppleTV I get "Your Apple TV is not authorized to play this content" yet cannot find out how to authorize my apple tv I've tried going into settings > iTunes Store signing out and resigning in...
anyone else having this issue and/or know how to resolve it?

The only way to fix this problem is to have an update for firmware 2.4 and good luck with that as Apple thinks there is no problem with the software. The reason Apple TV can not play the content is because there was an update to iTunes and anything that was purchased before one updated iTunes is not recognized and therefore the message Apple TV is not authorized to play content. I restored Apple TV and started over with firmware 1 (like it when it was purchased) and everything worked perfectly. All music videos and movies that were purchased from iTunes played without a problem. I then update to firmware 2.4, which is the only update you can download now, and the problem was back. Anything purchased after the iTunes update will play and things purchased before the update of iTunes will not play. Apple Tech contacted by phone was totally unaware of any problems with firmware 2.4 and stated they would fix my Apple TV for $40.00 at any Apple Store, what a joke as there is nothing wrong with it. Its the software!!!!!!!!!

Similar Messages

  • I want to set up a home network to be able to watch my movies and litsen to music across multiple platforms without keeping my laptop connected.

    I want to set up a home network to be able to watch my movies and litsen to music across multiple platforms.  I have movies purchased from itunes as well as movies from my DVD collection that i converted to an .m4v format.  I currently have these movies stored on an external harddrive. To watch a movie on my apple tv I have to ensure my external hard drive is connected to my macbook pro, then play the movie on my macbook pro and "mirror" it to my apple tv.
    Ideally I would like to be able to watch movies from my collection without having to have my laptop on and work from that.  Is it possible to navigate my collection from my Apple TV and play it on my Apple TV.  My macbook pro is the machine I primarily use for work and school it is quite the protological nuissance to have to hook all that up everytime I want to watch a movie.
    My thoughts are that I could take my old dekstop pc, attach an external hard drive to that and make that my "media storage".  If I were to do that would I then be able to watch movies as well as select which movie I want to watch from my library through my apple TV without my macbook pro being in the equation?  Or if I should desire to watch a movie from my library through my Macbook Pro, Iphone 4s, and ipad is that possible?  I basically want to set up my library to be accessible from any of my devices.
    My devices are; the previously mentioned Apple Tv, macbook pro, iphone 4s, ipad 3. I also have a desktop PC running windows 7, xbox 360 and playstation 3 (the xbox and PS3 would be nice if they could too but wouldnt break my heart as they are my roommate's and not mine so I rarely use them.)
    Thank you for any help/advice you guys may have!

    atv's can only access media from
    1. a computer which is turned on running itunes
    2. the internet
    no other options
    and NAS's which say they can work as itunes libs don't work

  • HT1657 My harddrive crashed before I was able to watch the movie. Can I download it again?

    My hard drive crashed before I was able to watch the movies. Can I download them again?

    Did you fail to backup your computer?
    If so, not good, then you can redownload some itunes purchases in some countries:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store

  • What cable do I need to be able to watch a movie through my regular LCD TV?

    what cable do I need to be able to watch a movie through my regular LCD TV?
    I've haven't got any of the other cables for my Retina display, and I've tried connecting my Mac to my TV via HDMI cable, but no sound comes out and apprently I need another cable...?

    Your HDMI output port should be carrying the audio signal to your television. If it's not, you can use a Thunderbolt->HDMI adapter that does carry sound, such as this one from Monoprice.
    Clinton

  • How can I watch purchased movies on apple tv?

    How can I watch purchased movies on apple tv?  I recently purchased an apple tv and cannot play the movies I have bought on my itunes account?
    Can anyone help?

    You can also got to movies and select purchased and if it comes up cannot connect to server go to settings and scroll down to restart and it should work. That's what I did and it showed my purchased movies and I don't have my Apple TV paired with a computer. Just using iCloud. But you also can pair your computer but its not necessary to watch purchased movies you have bought through iTunes. Hope this helps.

  • We used to be able to watch rented movies from Apple TV right away.  Now it takes hours.  Is there a setting to change?

    We used to be able to watch rented movies from Apple TV right away.  Now it takes hours.  Is there a setting to change?  They used to start playing after a few minutes of starting the download but not now.  What's up?

    Pat, I've been experiencing this issue intermittently for weeks.  It seems to occur with HD content --including HD trailers --exclusively.  Tonight has been no exception.
    I have done considerable troubleshooting to try and isolate the cause.  My results suggest that Apple's servers are to blame but I've not seen many others reporting this issue in these forums lately.
    I live only 170 miles from Apple's North Carolina server farm.  I assume my iTunes rentals are being fed from there.  My broadband connection is a fast one (30Mb down) and consistently tests near that speed when this issue occurs.
    I have both a first and second generation AppleTV.  When this issue occurs, I will change devices and rent the same movie to see if th device itself is to blame.  The issue affects both.  I have tried using an ethernet connection instead of my Airport Extreme's 5Ghz wireless connection but that does not remedy the issue.
    So... my broadband connection is more than capable, my router is performing optimally (I recently had my local Apple Store test it as well), and neither of my AppleTV's is immune to the issue, so...  it must be on the delivery end.
    Unfortunately, Apple does not post the status of their iTunes Store's servers like they did with their MobileMe servers.  They should.  In fact, the AppleTV should display a status message when Apple's iTunes servers are experiencing technical difficulties or heavy network traffic.
    I was an early adopter of AppleTV.  It has not been problematic until now.  This is trying my patience.  My advice is that you request a refund everytime this happens.  I do.
    I am taking this matter to the VP of iTunes services.  If Apple's servers are choking, or if their streams are being throttled by ISP's, or internet TV is too ambitious for this country's internet infrastructure, I deserve to know.

  • While watching purchased movies on itunes....Movie stalls/freezes, While watching purchased movies on itunes....Movie stalls/freezes

    While watching purchased movies on itunes....Movie stalls/freezes, While watching purchased

    Try to reboot your computer.  If that doesn't work, try deleting the movie and redownloading it (assuming no other AppleID is associated with your computer). 
    If neither of those work, try contacting the iTunes store.

  • TS1702 i downloaded advance cinema app from tha app store, but everytime i click on a movie, it takes me to the IMDB website and im not able to watch the movie. The app promises 4000 free movies, but not able to watch any new movies...

    i downloaded advance cinema app from tha app store, but everytime i click on a movie, it takes me to the IMDB website and im not able to watch the movie. The app promises 4000 free movies, but not able to watch any new movies...

    I have found the issue. I have not found an answer to the prob. I have put in a case with customer service. If it doesn't work right, I need my money back!!!

  • I rented a movie on Apple TV rent now watch now ....it had to Own load which defeats the the purpose ..if I wanted to watch later I would have chose rent now watch later .   So I was not able to watch the movie when I wanted  to ...why did it sat rent anD

    I rented a move in iTunes " rent and watch now not rent now watch later however the movie was not accessible to watch .  It sort defeats the purpose of renting a movie etiquette watch right away .

    I had the same issue with my apple tv 3rd generation. I rented Sinister and selected the "rent and watch now" option. Half way through the movie I accidentally pressed the menu button. When I looked for the rented movie on my apple tv I could not find it. Not even above the movie pannel where "purchased" and "top movies" comes up on the main menu. the apple tv suggests to go to settings>downloads but I don't have that option. I did go to settings> itunes store> check rentals but that didnt work either. It took too long to even check. Thank you because this SOLUTION worked great.
    SOLUTION: How to reset apple tv 3 3rd generation to view rented movies:on the apple tv remote: press and hold "menu" to go to the main menu. Select SETTINGS> GENERAL >RESET >RESET ALL SETTINGS. After the apple tv resets, input all your information again and your rented movies should be visible when you cruise above the "movies" section. THANK YOU!!
    Apple needs to solve this issue because honestly it took me 3 hours and a half to watch a movie that only lasted 2 BECAUSE I wast trying to solve the issue, reseting and all. blahh.

  • Watching purchased movie on ATV2

    hey
    i just purchased a movie bundle through my apple tv (2nd gen), but didn't want to watch it immediately. now that i want to watch it, i can't find it anywhere.
    i checked itunes and it does not show up in my purchased tab from quick links, however it does show in the bill within my purchase history.
    as i understand it, some films cannot be redownloaded in the UK (where i am), however i believe these are not offered for purchase through the apple TV? so it cannot be that. also, as the apple tv doesn't actually store anything, it just streams it, i would HAVE to be able to redownload it in some way (or else I'd just be renting it). not only that, as it was a bundle i bought, i doubt they'd be expecting people to sit and watch three movies in a row...
    i don't see any links on the apple tv to view purchased items, and my itunes doesn't show them either - and if i say check for downloads, it says i am up to date.
    any ideas?
    cheers

    movies are offered for sale - at least nearly everything i look at says purchase or rent next to it...
    here's the screen i bought it from, and the message i was given before confirming (all done on apple TV) - you can maybe just make out that it says Buy Bundle (sorry for the crappy photos)

  • HT5085 Cannot watch purchased movies on iPad

    For my country, iTunes iCloud doesn't support movies. Currently, I'm not able to watch my purchased movies on iPad (suddenly something went wrong and they're visible, but unavailable...). How can I have my them back? Thanks

    Greetings Shamshin,
    Welcome to the Apple Support Communities!
    I understand that you would like to watch previously purchased movie on your iPad without being connected to a Wi-Fi network. In this situation, I would suggest reading over the attached article that explains how to download your movies from the cloud so that they are on your iPad locally and will not require Wi-Fi. If these are the steps your are already going through and you are still required to be connected to a Wi-Fi network, please let me know. 
    Download past purchases - Apple Support
    Cheers,
    Joe

  • HT1657 Will I be able to watch rented movies on a airplane

    Will I be able to watch a rented movie from iTunes on a airplane

    As long as it's have been fully downloaded then you should be able to watch it whilst offline

  • Can't watch purchased movies on Apple TV

    I purchased movies on Apple TV but I can't watch them through Apple TV, only through my computer. They are in 'Purchased on Apple tv" on iTunes but when I browse Apple TV, they are nowhere to be found. Do I need to transfer them somehow somewhere? Thanks!

    Purchases made on the tv will at some point transfer themselves back to itunes, this will enable you to back them up and protect them against loss. Providing your sync/stream options are set accordingly you should then see them either be synced or streamed to the tv for viewing.

  • Will we be able to download purchased movies from the cloud?

    WE can currently download previously purchased APPS, MUSIC, and TV SHOWS.   Will we ever be able to download our purchased movies via the cloud?

    RussH11 wrote:
    WE can currently download previously purchased APPS, MUSIC, and TV SHOWS.   Will we ever be able to download our purchased movies via the cloud?
    There is no way to know what will happen in the future, unless Apple announces.

  • I want to be able to watch my movies in my mini Ipad without wifi connection

    I got my mini Ipad about a year ago, and everything when well untill, apple change everything. making everything super difficult. Before I was able to dawn load my tv shows and watch them wherever, whenever I need it. Usually on airplain, but now after the lastest upgrade, I must be connect to wifi in order to watch the movies. Why I need someone help me. I have been a apple fan for more that 18 years, and this is the first time I really dont like the product. It is difficult and complicated, please make it simple like before. why do I have to have wifi

    Nothing has changed.
    Download them to the iPad.

Maybe you are looking for

  • SSO with Logon Ticket to non-SAP Unix based application

    Hi all, Anyone has implemented SSO with Logon Ticket to a Unix box ? We need to achieve Single Sign On between our EP5.0 SP5 Portal and a third-party web application with a front-end on a Unix AIX machine with Apache. We achieved SSO with non-SAP app

  • How do I transfer an adjustment from one photo to another?

    Hi, Can I make adjustments to a photo and then copy those adjustments to another? Final Cut Pro has an option to Paste Attributes - moving filters, et al to the next sequence. Any similar capability in Aperture? Thanks, Edo

  • Communication between TNS_Listener and Apex Listener

    Dear all, I how does the communication between TNS Listener, Apex Listener, and Apex? For some reason I got the following error from Apex listener: Caused by: oracle.dbtools.rt.web.WebException: Unable to start the Universal Connection Pool: oracle.u

  • Is it possible to IMPORT songs to iTunes all at once?

    Obviously, one can add their whole music library to the iTunes library all at once, but even if you bought this music, if you did not IMPORT it using iTunes, it isn't registered as being owned by you. So, as a result, any music that you have added to

  • No sleep option

    Hello !  I'm using Lenovo G560 laptop i5 windows 7 32 bit. For the past year I had the ability to press the sleep \ stand by button in my windows 7 OS, but somehow for some reason it's not pressable anymore so I can't make the laptop go to sleep and